BARTEC MUNICIPAL TECHNOLOGIES LIMITED

Collective: Waste and Recycling Management Platform with In-Cab System and Tracking

Collective is a cloud-based waste and recycling management platform for Councils, supporting domestic, garden, food, bulky, and commercial services. It provides resident self-service, in-cab tools, route optimisation, and refuse-fleet management capabilities. Collective reduces missed bins, improves efficiency, and supports Council cost reduction and digital transformation through scalable, secure SaaS delivery.

Features

• Modular platform for domestic, garden, food, bulky, commercial waste
• In-cab app providing live instructions and crew safety guidance
• Route optimisation reducing mileage, fuel use, and missed collections
• Bin lorry tracking with real-time vehicle location and status
• UPRN-based resident portal for calendars, bookings, and service reporting
• API integrations with CRM, GIS, finance, and council platforms
• Real-time dashboards showing performance trends and route deviations
• Risk-assessment tools improving crew safety during waste collections
• Cloud-hosted SaaS reducing IT overhead and enabling faster rollouts
• Commercial waste module improving workflow, billing accuracy, and revenue

Benefits

• Reduce missed bins and complaints through accurate UPRN-based scheduling
• Increase resident satisfaction with simple, digital waste self-service tools
• Optimise rounds to reduce fuel consumption, mileage, and carbon emissions
• Make informed operational decisions using real-time dashboards and insights
• Improve crew safety through in-cab guidance and risk-assessment tools
• Integrate council systems to eliminate duplicate data and inconsistencies
• Grow commercial waste revenue with streamlined workflows and billing
• Reduce call-centre demand using efficient online self-service portals
• Track recycling performance using accurate, transparent data insights
• Support council digital transformation with scalable, cloud-native technology

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bartecmunicipal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

667407694057156

Contact

James Cole
01226770581
sales@bartecmunicipal.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance takes place outside of normal working hours and is arranged through prior agreement with the customer.; There are no specific hardware configurations.
• System requirements:
  • Windows 10 and above
  • Modern web browser

User support

• Email or online ticketing support: Yes
• Support response times: All support requests are typically acknowledged within the hour (during the UK working week), with resolution based on severity.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None to date
• Onsite support: Yes, at extra cost
• Support levels: TotalCare is Bartec’s comprehensive support package. As a minimum, all customers receive: dedicated customer service support (06:00–18:00 weekdays, excluding English Bank Holidays); guaranteed response for all calls; on-site response for vehicle installation issues; call reference numbers with tracking through our online reporting system; unlimited support calls from registered users; system administration support; unlimited customer advice; free device updates; daily backup of all Collective data; and up to five reports per year.; ; Customers can also purchase Extended Hours Support and Weekend Hours Support.; ; Our Helpdesk operates to agreed service levels, with response and resolution targets based on ticket severity:; ; P1: response 1 hour, resolution 2 hours; P2: response 2 hours, resolution 8 hours; P3: response 4 hours, resolution 7 days; P4: response 4 hours, resolution 14 days; P5: response 8 hours, resolution subject to agreement; ; Each customer also has access to a Technical Account Manager, alongside support from our dedicated Helpdesk via phone and online.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We have developed a detailed training methodology ensuring that the training meets expectations and delivers the maximum benefit to the Client. Bartec provide on-site and on-line customer training courses. Training Planning workshops form part of the project implementation and cover who, what, where and when. The training programme is therefore adapted to suit the specific requirements of the project and to cover any bespoke elements. For users of the desktop system a series of classroom sessions is held whereas we prefer to operate a ‘train the trainer’ policy for drivers and crews. This allows the ‘system owner’ to ensure that consistent working practices and policies are maintained with minimal or no disruption to service delivery. Bartec provide full training materials as both hardcopy and electronic format for reproduction. In addition to the standard materials Bartec may also provide quick reference guides for certain roles or functions. The Collective system is also supported by an online help system in Wiki format. Each customer receives a specific publication of the online help which is relevant to the software that they have. This publication can also include customer specific sections which can be maintained by the customer and/or Bartec as appropriate.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users are provided with a copy of the database prior to removal from our systems. The media and transit mechanisms are agreed with the client either at the outset of the contract or at contract end. A backup of the database will be taken using the standard Microsoft SQL Server database backup format. This will be copied to an encrypted hard disk and sent to the customer. On confirmation of receipt of the drive, the customer will be provided the code to access the drive and retrieve the backup.
• End-of-contract process: Once the contract has ended we:; Close down the service; Remove data from the servers; Provide data back-up to the customer; Destroy the remaining data; Under normal circumstances there is no additional cost for this service.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The full back-office application is available to use on Windows Tablets.; We also offer applications specifically for mobile workers on Android and IOS.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Collective is built on web-services and exposes all key functions through a secure, documented API. The Collective API allows secure access to all key datasets such as premises details, collection activity, events reporting, disposal transactions and service requests. Customers can also query the positions of vehicles, capacity on bulky rounds, etc. and get live data on demand to populate third party systems such as customer service centre systems and customer facing web portals.; Our normal approach to serving public content is therefore for the client’s web team to use our API to get the data they want. This is typically bin collection days, but also self-serve special collections such as bulky waste, asbestos collections and other requests. This means our customers can construct whatever they like quickly around the UPRN as the 'trigger' and get live data on demand. This has been adopted by many of our local authority clients.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Much of the data within Collective can be customized by users, such as:; • Workgroups; • Crews; • Vehicle types; • Mobile users; • Premises and Street Attributes; • Premises events and sub-events; • Street events; • Document templates; • Service Request classes and types; • Vehicle checks; • Schedules; • Feature types; ; Users can also customise their view of the back-office application with different themes and grid layouts.; ; Mobile device user interfaces are also customizable:; • Icons and messages are fully customizable.; • Maps are customizable.; • Night and Day display functions account for visibility issues.; ; Users with appropriate access permissions can customise the system. Access permissions are governed by the ‘System Administrator’ who can assign rights for users to create, edit or just view system data. Users with appropriate access can update all static data, configuration and live data across all workgroups. System Administrators can also create system users, assign access permissions, allocation to Workgroups and competencies. System administrators can also edit and delete users from the system. All actions leave an audit trail.

Scaling

• Independence of resources: We monitor server loads and response times constantly to ensure acceptable performance.; System capacity can be extended as and when required.; We also work with the customer to define and warrant acceptable response times for key transaction types.; Our hosted service is constantly accessed by over 4,000 vehicle systems and 100's of concurrent desktop users throughout over 100 UK Local Authority Clients.

Analytics

• Service usage metrics: Yes
• Metrics types: The system provides reports on transactional throughput for each service area. There are also reports on user access and crew engagement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Options exist for customers to:; Export data to a Data Warehouse.; Export data to an Azure database.; Export Rapid View Reports to Excel.; Export any grid of data to Excel.; Export to SFTP sites.; We can also provide customers with bulk extracts via the Bartec Helpdesk.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • SQL backup
  • Access database
  • Excel spreadsheet
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel spreadsheet
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We agree to service credits where the agreed service level has been breeched. This typically covers response times to reported issues, based on the priority rating of each issue. We can provide an example of this SLA if requested. Regarding system availability specifically, the following SLA is a typical example. In this example each credit is equal to £50. System Availability - at least 98% between core hours of 06:00-18:00 Monday to Friday. 4 Service Credits gained for each percentage under the specified Service Level Performance Measure. This is an example of a current SLA. When required we work with customers to agree custom service delivery models.
• Approach to resilience: Bartec is accredited to ISO:27001. Bartec operate a high-quality primary data centre in the UK which is environmentally controlled and stringently protected against loss of power, network disconnection, physical attack and electronic hacking. We further protect our systems by holding a stock of physical spares and have comprehensive maintenance agreements on key equipment and regular software backups of data and operating systems. The hosted infrastructure is heavily virtualised and allows for rapid restoration to new target hardware. The availability of this facility has been near 100% during the time we have used it. Further details are available on request.
• Outage reporting: We operate a multi-level service monitoring system which ensures we are aware of problems as soon as they arise. Key staff are alerted through a variety of mechanisms and a defined protocol is followed to advise customers as appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: 2 factor authentication is utilised throughout.
• Access restriction testing frequency: At least once a year
• Management access authentication: Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: An Information Security Policy and supporting procedures are part of the Integrated Management System. These are independently audited by a Security Consultant and the findings presented to the Board of Directors.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Client system configuration is controlled through Bitbucket throughout the lifecycle. Change management is a formal process using JIRA whereby the proposed change is reviewed and the impact assessed on all dependencies. If approved the change is progressed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In accordance with our ISO:27001 processes servers are manually patched usually monthly. Critical patches are reviewed and a decision taken whether to deploy or wait. Patches are rolled out to less critical system, then test and finally production. Information on potential threats is received from several sources including suppliers (hardware and software), user groups and forums.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In accordance with our ISO:27001 processes ESET antivirus is deployed for antivirus, malware and spyware. The machine would be isolated from the network and cleansed.; Incidents are reported into the IT Helpdesk, logged, investigated and corrective action taken. They are reviewed by the Information Security Consultant and reported to the Board via the Management Review Process.; Bartec operate a maintenance window on the Sunday morning following the "Patch Tuesday" release. All patches are typically rolled out within 4 days of release. If a patch is deemed critical it will be tested and applied within operational hours.
• Incident management type: Supplier-defined controls
• Incident management approach: In accordance with our ISO:27001 processes there is an established Security Incident Management process in place. All users report events into the IT Help Desk. These are logged and reviewed (and categorised as an incident or weakness). A Security Incident Report is completed. These are reviewed by the Security Consultant. Users are aware of common events - e.g. phishing attempts and bogus emails.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA (Lloyds Register Quality Assurance)
• ISO/IEC 27001 accreditation date: Friday 12 September 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001:2022 certification covers the secure software development, implementation, installation, consultancy and support for management systems for municipal services, including waste and recycling, street scene, environment and public safety (as defined in our Statement of Applicability v1).; ; The following areas are not covered by our ISO/IEC 27001 certification:; – Any activities performed outside the certified location (Unit 9 Redbrook Business Park, Barnsley) that are not part of the certified ISMS scope; – Customer-managed environments, on-premise systems, or integrations that are outside our control; – Third-party services or subcontractor activities not included within our ISMS and SoA; – Internal corporate functions not involved in delivering or supporting the certified scope (e.g., marketing, HR, finance)
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA (Lloyds Register Quality Assurance)
• ISO 9001 accreditation date: Friday 12 September 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001:2015 certification covers the software development, implementation, installation, consultancy and support for management systems for municipal services, including waste and recycling, street scene, environment and public safety.; ; The following areas are not covered by our ISO 9001 certification:; – Internal functions not contributing directly to the delivery of the certified services (e.g., marketing, HR, finance); – Customer-owned processes, systems, or operational activities outside our service boundary; – Third-party supplier activities that sit outside our QMS scope; – Any business activities performed outside the certified location that are not included in the QMS
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D52e9641-8023-4ab0-a61c-588de2163b6b
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bartecmunicipal.com. Tell them what format you need. It will help if you say what assistive technology you use.