Birlasoft (UK) Ltd

Birlasoft ''B-Assure'' Support for Cloud Services

Our ‘B-Assure’ model focuses on lean business centricity with elastic support for modern cloud operations.

Our cloud operation services cover data, infrastructure, application and security operations covering provisioning, deprovisioning, monitoring, AIOps, scalability, availability, fault tolerance, DevOps , SRE, security and compliance, backup & disaster recovery, observability, financial management.

Features

• B-Transition – Proven knowledge transition model
• 'Sigma' – AI-driven operations
• 'BSecure' – Wholistic security framework
• 'Sigma' – Cloud FinOps & governance
• Complex operational troubleshooting

Benefits

• Service management process alignment
• Interlocks with CoE , product teams and cloud business office
• SRE principles
• Improved MTTR
• Automation & early prediction
• Improved first time resolution & auto-resolution
• On-going security assessment
• Vulnerability management
• Improved security posture
• Cloud infra entitlements management

£125 to £950 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vikas.malik@Birlasoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

667649267139693

Contact

Vikas Malik
+447917213208
vikas.malik@Birlasoft.com

Planning

• Planning service: Yes
• How the planning service works: We offer well-defined cloud operations support for our customers. This combined approach ensures a smooth onboarding process, knowledge transfer for long-term success, unwavering security, operational efficiency through AI, and cost optimisation with 'Sigma' FinOps. ; ; Our comprehensive approach, leverages a unique service models, ensuring a successful journey of cloud operations support.; ; 'B-assure' delivery model: We begin with a smooth transition through our 'B-assure' model. Dedicated experts analyse customer current environment and collaborate with teams to understand specific needs and goals.; ; 'B-Transition': Our model guarantees a smooth knowledge transfer. We document processes, provide in-depth training on our tools and methodologies (including Sigma for AI-powered operations), and empower team for future self-sufficiency.; ; 'B-Secure': Unwavering security framework: our 'B-Secure' framework encompasses robust security practices, vulnerability assessments, and ongoing monitoring to safeguard your data and infrastructure.; ; 'Sigma': AI-driven operations for efficiency: We leverage 'Sigma', our AI-powered platform, to streamline operations. It automates routine tasks, anticipates potential issues, and provides valuable insights for proactive optimisation.; ; 'Sigma' cloud FinOps & governance: Cost optimisation is a priority. Sigma FinOps delivers intelligent cost analysis, identifies savings opportunities, and implements governance controls to ensure efficient cloud resource utilisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure
  • AWS
  • Google Cloud Platform
  • Oracle Cloud
  • Private and Hybrid Cloud
  • Edge Cloud
  • Microsoft365

Training

• Training service provided: Yes
• How the training service works: We provide comprehensive training programs tailored to equip customer administrators with the skills and knowledge needed to confidently navigate their chosen cloud environment. Our approach delves deep into core elements of cloud hosting solutions, laying a solid foundation for understanding and managing cloud platforms effectively. Covering essential topics in cloud computing, our training includes Cloud infrastructure fundamentals, focusing on building blocks such as landing zone, DevOps/IaC codes, IAM, computing, virtualization, storage, networking, and security posture. We offer deployment and management training on deploying and managing applications and infrastructure across major cloud platforms like AWS, Azure, GCP, OCI, and Private Cloud. Additionally, our cloud security posture management training equips participants with expertise in securing cloud environments through access control, data encryption, and disaster recovery techniques. Furthermore, our cost optimisation strategies & optimisation training provides insights into optimising cloud spending with effective resource allocation, monitoring, and cost management techniques.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • Google Cloud Platform
  • AWS
  • Oracle Cloud
  • Private and Hybrid Cloud
  • Edge Cloud
  • Microsoft365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experienced team employs a proven methodology to ensure a smooth transition with minimal disruption. Our approach to migration to the cloud or between providers encompasses key phases:; ; • Discovery & Planning: Understand the current environment, business goals, and preferred cloud platform. We design customised migration plan prioritising cost optimisation and security.; • Design and Architecture: We design secure, scalable architectures and establish well-organised landing zones, laying a strong foundation for the cloud journey.; • Security-First Migration: Prioritising security throughout the migration process ensuring data encryption in transit and at rest, implement access control best practices, and maintain continuous monitoring to safeguard the data and applications.; • Migration Execution: Our experts manage the migration process, leveraging automation tools and best practices for data transfer and application deployment.; • Testing and Validation: Post-migration testing validates data integrity ensuring flawless functionality of applications in the new cloud environment.; • Training and Knowledge Transfer: Provide training sessions and knowledge transfer to the team, empowering them to manage and optimise the cloud environment post-migration.; • Post-Migration Optimisation & Cloud FinOps: We assist in optimising the cloud environment for performance, cost-efficiency, and security. Leveraging industry leading FinOps tools, optimising cloud expenditures to drive cost efficiency.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • AWS
  • Google Cloud Platform
  • Oracle Cloud
  • Private and Hybrid Cloud
  • Edge Cloud
  • Microsoft365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We view quality assurance and performance testing as a vital business enabler, exponentially enhancing performance when implemented with our expertise and finesse. Leveraging industry-leading solutions, accelerators, and cutting-edge technologies like AI/ML, coupled with strategic partnerships with technology providers, we empower clients to lead in their industry. Our transformative approach ensures a nimble, agile, and accelerated quality journey while fortifying resilience through state-of-the-art testing solutions.; ; Our comprehensive services include:; ; Next-Gen Testing Services: Legacy modernisation and cloud testing, multi-channel & CX assurance, data & AI testing, IIOT testing, business resilience testing.; ; Enterprise systems testing: ERP & package application testing, digital commerce testing, platform engineering, connected enterprise.; ; Quality engineering: Hyper automation (unified, AI-enabled, data), cognitive QA (AI in testing), DevSecTestOps, testing lifecycle digitisation.; ; Test consulting: Test maturity assessment & shift logical, test process, tools & TCoE transformation, quality enablement.; ; Our testing centre of excellence boasts innovative IPs and accelerators such as TruAUT, TruDAT, TruPerf, auto-automation, ensemble, QTF & MTDC, delivering cost efficiencies. Performance testing is integral throughout the program, providing insights on response times and stability to ensure the system meets defined performance measures once live. We conduct performance testing for business-critical scenarios in the pre-production environment, ensuring robustness and reliability.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • Certified Ethical Hacking (CEH)
  • Qualys WAS
  • VM Certification

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our unique cloud operations support framework ensures seamless management, security, and cost optimization for customers cloud environment. This combined approach offers a powerful cloud operations support system. B-Assure and B-Transition ensure a smooth onboarding experience. Sigma safeguards your environment with AI-powered operations and B-Secure. Finally, Sigma FinOps empowers informed cost management.; ; Below is our unique cloud operations support framework approach:; ; B-Assure Delivery Model: B-Assure focuses on business centricity with right model aligns to clients modern cloud operations. We establish a collaborative partnership, understanding specific needs and align our services accordingly. This ensures clear communication and a successful transition to our support model.; ; B-Transition: Our proven knowledge transfer process ensures a smooth handover. We document clients cloud environment, training, and seamlessly integrate our support services.; ; Sigma: Leveraging our cutting-edge AI, ‘Sigma’ proactively identifies and resolves potential issues before they impact operations. This minimises downtime and maximises uptime.; ; B-Secure: We prioritise client cloud security with B-Secure framework which includes vulnerability assessments, penetration testing, and ongoing security monitoring to safeguard data and infrastructure.; ; Sigma cloud FinOps & governance: Our FinOps platform empowers to optimise cloud costs. It provides real-time cost visibility, identifies savings opportunities, and ensures adherence to budget constraints.

Service scope

• Service constraints: Constraints are evaluated on a case-by-case basis, tailored to the unique requirements and landscape of each client engagement. We assess constraints at the time of engagement to ensure alignment with client needs and project scope.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our response time to questions is governed by our service level agreement (SLA) for incident, change, and service request. Depending on severity/priority, our mean time to acknowledge (MTTA) ranges from 15 minutes to 1 hour, and our mean time to resolve (MTTR) ranges from 15 minutes to 4 hours. These SLA’s and operational level agreements (OLAs) are mutually agreed upon with the business and may change based on the current state of operations and the proposed model of services.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: To ensure the effectiveness of our web chat service, we have conducted extensive testing with assistive technology users. This testing involved individuals using a variety of assistive technologies such as screen readers, voice recognition software, and keyboard navigation tools.; ; Through this testing process, we assessed the compatibility of our web chat interface with different assistive technologies, ensuring that all functionalities are accessible and usable. Feedback from assistive technology users has been instrumental in identifying areas for improvement and refining our web chat service to meet the diverse needs of our users.; ; Our commitment to accessibility extends beyond testing, as we continuously monitor and update our web chat platform to maintain compliance with accessibility standards and guidelines. By engaging with assistive technology users in our testing processes, we aim to create an inclusive and accessible web chat experience for all individuals, regardless of their abilities or limitations.
• Support levels: We offer comprehensive cloud support tailored to customer needs, with a multi-layered structure ensuring efficient problem resolution. We provide Level1-Level4 cloud engineering support for transformation and cloud operations support. Our Level1 team tackles first level interaction and troubleshoots initial issues. Level2 engineers diagnose and resolve most technical problems, working seamlessly with Level1. For complex scenarios, Level3 specialists provide in-depth analysis and solutions & interact with OEMs for support. Highly specialised issues are addressed by our Level3 team with deep product knowledge. Level 4 (Cloud Architects) are conquering the most complex cloud challenges. They go beyond troubleshooting, directly interacting with customers to understand new and unique requirements. having deep product knowledge, craft innovative solutions, pushing the boundaries of the cloud platform. They also act as trusted advisors to L3 support, providing invaluable expertise to resolve critical issues.; ; Additionally, we provide dedicated technical account manager (TAM) / cloud support engineer (CSE) serves as a trusted advisor, understanding customer business goals & requirements. This collaborative approach ensures customer receive the right level of support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Azure, AWS, GCP, Matilda, Microsoft, IBM, Zscaler, Oracle, SAP, ServiceNow

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: 05/10/2022
• What the ISO/IEC 27001 doesn’t cover: In terms of statement of applicability of ISO27001:2013 standard, following control is not applicable to Birlasoft as we have not outsourced any software development:; Control: A.14.2.7 outsourced development - The organization shall supervise and monitor the activity of outsourced system development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC Type II Report
  • NIST CSF Maturity Compliance
  • ISO 27701 (PIMS)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our cloud-based solutions prioritise environmental sustainability by reducing the carbon footprint associated with traditional IT infrastructure. By leveraging energy-efficient data centres, optimising resource utilisation, and promoting virtualisation and automation, our services help organisations minimise their environmental impact and transition towards a low-carbon economy.

  Covid-19 recovery

  Our G-Cloud services enable organisations to adapt to the challenges posed by the pandemic by facilitating remote work, virtual collaboration, and digital service delivery. By providing secure and scalable cloud-based infrastructure, applications, and platforms, we support continuity of operations, ensure access to essential services, and promote resilience in the face of disruptions.

  Tackling economic inequality

  We are committed to addressing economic inequality by democratising access to technology and opportunities. Through our cloud-based solutions, we empower small businesses, startups, and underprivileged communities to leverage cutting-edge technologies and compete on a level playing field. By reducing barriers to entry and fostering innovation, we contribute to a more inclusive and equitable economy.

  Equal opportunity

  Our G-Cloud services promote equal opportunity by providing accessible and affordable technology solutions to organizations of all sizes and sectors. We prioritise diversity and inclusion in our workforce and supply chain, ensuring that our services reflect the needs and perspectives of diverse communities. By fostering a culture of fairness and meritocracy, we create pathways for individuals from underrepresented groups to succeed and thrive in the digital economy.

  Wellbeing

  Our cloud-based solutions enhance well-being by enabling remote work, flexible schedules, and work-life balance. By reducing the need for commuting and physical presence in the workplace, we help alleviate stress, improve mental health, and promote overall well-being among employees. Additionally, our services support telemedicine, remote learning, and virtual social interaction, facilitating access to healthcare, education, and social support networks.

Pricing

• Price: £125 to £950 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vikas.malik@Birlasoft.com. Tell them what format you need. It will help if you say what assistive technology you use.