ROSEBUD CLOUD SOLUTIONS LTD

iSaaS Systems Physical and Virtual Computing Services

Rosebud’s Physical and Virtual Computing service delivers secure, scalable environments across operating systems, virtual machines, containers, and cloud platforms. It supports remote desktop control, software-defined compute, and infrastructure management. Designed for public sector flexibility, it enables efficient resource allocation, client computing, and seamless integration with hybrid or cloud-native deployments.

Features

• Core and client operating system support
• Virtual machine provisioning and management
• Cloud system software integration
• Container infrastructure orchestration
• Remote desktop control capabilities
• Software-defined compute environments
• Host-based file system management
• Volume and path management tools
• Virtual client computing support
• Automated resource allocation and scaling

Benefits

• Flexible deployment across physical and virtual environments
• Improved resource efficiency and utilisation
• Simplified remote access and control
• Faster provisioning of compute resources
• Enhanced scalability for growing workloads
• Streamlined container and VM management
• Reduced hardware dependency
• Centralised compute infrastructure oversight
• Better support for hybrid cloud models
• Increased operational agility and responsiveness

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.hunte@rosebudcloudsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

667706318777879

Contact

Alex Hunte
07818556804
alex.hunte@rosebudcloudsolutions.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing

  Operating system environments

  • Core Operating Systems
  • Client Operating Systems

  Software defined compute

  • Virtual Machine Software
  • Container Infrastructure Software
  • Cloud System Software

  Other computing and storage software

  • Remote Desktop Control Software
  • Container Data and Infrastructure Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Rosebud’s Security service has a few key constraints. It relies on Microsoft Azure infrastructure and SLAs, and is not ISO/IEC 27001 certified. Buyers must configure identity, access, and policy settings correctly to ensure full protection. Security analytics depend on buyer-enabled telemetry and logging. Some advanced features or integrations may require additional scoping or third-party licensing. Onsite training and support for unmanaged environments may incur extra cost. Data residency must be configured by the buyer to meet compliance needs. Buyer-led changes outside agreed parameters may affect service integrity. All constraints are reviewed and documented during onboarding to ensure alignment.
• System requirements:
  • Role-based access control configured
  • Endpoint agents installed and updated
  • Secure network connectivity
  • Sufficient storage capacity allocated
  • Defined backup and retention policies
  • Stable internet and sufficient bandwidth

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1 hour response 2 day fix 12 hours response time at weekends (Unless otherwise agreed)
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support level Cost provided at discovery and quote stage Dedicated technical account manager that is a qualified cloud engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rosebud helps users start using its services through a structured onboarding process tailored to public sector needs. We provide clear, role-specific user documentation to guide setup, usage, and governance alignment. For hands-on support, we offer online training sessions covering key service areas, from cloud basics to advanced troubleshooting and optimisation. Where appropriate, onsite training can be arranged to support user adoption, especially for complex deployments or operational transitions.; Our onboarding includes access to a dedicated support channel for early-stage queries, and we coordinate with client teams to ensure training aligns with their internal processes and skill levels. We also provide readiness checklists, service walkthroughs, and FAQs to build confidence and reduce friction. Whether you're deploying infrastructure software, initiating security services, or launching user training, Rosebud ensures your team is equipped, informed, and supported from day one.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: When the contract ends, Rosebud supports secure data extraction through structured offboarding. Users can export their data from Azure-hosted environments using standard tools such as Azure Storage Explorer, API endpoints, or scripted exports. Rosebud provides guidance and documentation to assist with this process, ensuring compliance with data protection and retention policies.
• End-of-contract process: At the end of the contract, Rosebud initiates a structured offboarding process to support a smooth transition. This includes guidance on service deactivation, final reporting, and secure data extraction using Azure-native tools or documented procedures. Users are responsible for exporting their data before termination.; The contract price includes access to the agreed cloud services, onboarding support, standard documentation, incident logging, basic reporting, and advisory-level training coordination. Offboarding guidance and data extraction support are also included.; Additional costs apply for bespoke services such as onsite training, post-contract support, custom development, third-party licensing, technician dispatch, and accessibility audits. These are scoped separately and agreed in advance.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: Rosebud’s services are built on Microsoft Azure, which uses multi-tenant architecture with resource isolation to prevent performance degradation caused by other users. We implement autoscaling, workload separation, and role-based access controls to ensure consistent service quality. Resource quotas and monitoring help maintain performance even during peak demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Rosebud provides service usage metrics to help buyers monitor performance and compliance. Metrics include system uptime, incident response times, resource consumption, automation success rates, configuration drift, workload performance, user activity logs, and accessibility coverage. These are delivered via dashboards, reports, or API access, tailored to buyer preferences.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data using standard Azure tools and interfaces. This typically includes:; - Azure Storage Explorer – for downloading files and blobs; - Azure Portal – for exporting logs, reports, and configurations; - API Access – for scripted data extraction via RESTful endpoints; - Manual Export – using documented procedures provided during onboarding; Rosebud provides guidance during offboarding to ensure secure, compliant data transfer.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Rosebud’s service availability is determined on a case-by-case basis, depending on the buyer’s deployment model, service configuration, and operational needs. Where hosted on Microsoft Azure, availability typically aligns with platform SLAs, which may offer up to 99.9% uptime for core services. Specific guarantees are agreed during onboarding and documented in the service agreement.
• Approach to resilience: Available upon request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Rosebud restricts access to management interfaces and support channels using role-based access control (RBAC) and multi-factor authentication (MFA). Only authorised personnel are granted access based on the principle of least privilege. Administrative interfaces are protected by IP restrictions and monitored for unauthorised activity. Support channels are limited to a dedicated email address, with access restricted to vetted staff. All access attempts and changes are logged and reviewed regularly. Sensitive actions require elevated permissions and, where applicable, dual approval. This ensures secure, auditable control over all administrative and support interactions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Rosebud follows robust information security practices aligned with public sector expectations, though it is not ISO/IEC 27001 certified. We comply with UK GDPR and the Data Protection Act 2018, ensuring responsible data handling and privacy safeguards. Access to systems is controlled through role-based permissions and least privilege principles.; Our development and testing processes follow OWASP guidelines to mitigate security risks. We maintain defined incident management procedures for logging, escalation, and resolution. Data is encrypted in transit and at rest using Azure-native tools, and continuous monitoring helps detect suspicious activity.; Change management is governed by structured workflows with approval and rollback options. We assess third-party suppliers for data handling risks and include contractual safeguards. Clients receive onboarding materials that include security guidance and best practices. Business continuity is supported through Azure’s built-in resilience and recovery capabilities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Rosebud uses Microsoft-hosted infrastructure with integrated configuration and change management processes. Service components are tracked via Azure Resource Manager and DevOps pipelines, ensuring full lifecycle visibility from deployment to decommissioning. Changes are logged, version-controlled, and reviewed through automated workflows. Security impact is assessed using Microsoft Defender for Cloud, with alerts and policy checks embedded in the CI/CD process. Role-based access control and audit trails ensure accountability, while critical changes undergo manual review and approval. This approach supports traceability, risk mitigation, and alignment with UK public sector assurance standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Rosebud’s services are hosted on Microsoft infrastructure, which includes continuous vulnerability management. Potential threats are assessed using Microsoft Defender for Cloud, threat intelligence feeds, and automated security baselines. Patches are deployed promptly based on severity—critical updates are applied within hours, others within standard maintenance windows. Threat information is sourced from Microsoft’s global security network, including MSRC advisories, CVE databases, and real-time telemetry. Rosebud monitors these feeds and aligns internal processes to ensure timely remediation and compliance with UK public sector standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Rosebud’s services are hosted on Microsoft infrastructure, which includes continuous protective monitoring via Microsoft Defender for Cloud and Sentinel. Potential compromises are identified through real-time threat detection, anomaly analysis, and automated security alerts. When a compromise is suspected, incident response protocols are triggered immediately, including containment, investigation, and remediation. Critical incidents are responded to within minutes, with 24/7 monitoring and escalation paths. All actions are logged and reviewed to ensure accountability and continuous improvement. This approach supports rapid detection, secure response, and alignment with UK public sector assurance standards.
• Incident management type: Supplier-defined controls
• Incident management approach: Rosebud maintains pre-defined processes for common incidents, including service disruption, unauthorised access, and data loss. These are documented and reviewed regularly to ensure effective response and escalation. Users report incidents via a dedicated support email address, which is monitored during business hours. Each report is acknowledged, triaged, and assigned to the appropriate team member. Incident reports are provided via email and include a summary of the issue, root cause (if known), actions taken, and any follow-up recommendations. High-priority incidents are escalated immediately and reviewed post-resolution to inform continuous improvement. SLA's on case by case
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0e4ce9b4-543d-49fe-acaf-6026a3c427a1
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.hunte@rosebudcloudsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.