NEC SOFTWARE SOLUTIONS UK LIMITED

NEC MultiCloud

NEC MultiCloud includes the design, provision and on-going support of both public and private cloud infrastructure. The service is tailored to specific needs, so that maximum benefit is obtained from effort expended. All elements of change are efficiently managed, and, once established, Cloud services enjoy a comprehensive support package.

Features

• Guidance for planning and delivering a migration to Cloud
• Design and build Cloud environment to customer and regulatory requirements
• Cloud application support and agile development
• Cloud Security configuration and testing
• Service Management to ITIL4
• Ongoing Cloud Service assurance for service protection and performance
• Cloud Service performance testing and monitoring
• Devops Services for Continuous Improvement and Continuous Delivery (CICD)
• Training (internal and customer) in Cloud Service provision and support
• Comprehensive 24x7x365 support wrap available for all Cloud Services

Benefits

• Expert operational support for all Cloud service elements
• Cost savings through increased efficiency and on-demand environment provision (virtualisation)
• Reduce Capital expenditure (renting not buying)
• Increased collaboration and access as a result of Internet-facing applications
• AWS, Azure, GCP, OCI, UKCloud, O365, SharePoint experience
• Improved security and resilience through centralization and automated replication
• Instant performance improvement and availability on-demand and according to need
• Improvements, upgrades and patches delivered continuously, and with minimal impact
• A catalogue of supplementary Cloud services available
• Service Desk and support services available up to 7x24x365

£600 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

667735289936714

Contact

NEC Frameworks Team
07852 936231
frameworks@necsws.com

Planning

• Planning service: Yes
• How the planning service works: NEC provides a solution design service as part of its cloud hosting, this includes evaluating appropriate cloud providers, applications being hosted and the Business As Usual operating model. We help create business cases for cloud adoption and gather the operational requirements of the solution, such as the availability and level of resilience required. At a detailed level we look at the security requirement that includes how the cloud hosted services will be accessed, how it will be supported and the classification of the data being hosted. We have a model solution in terms of user access and security architecture that looks at each layer of the solution.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: NEC have training services to meet all customer needs. Following an analysis of your requirements, NEC will work with you to plan a training strategy and build a suitable training platform. Training may be client led, it may be remote, it may make use of the NEC Learning Management Services, or it may be face-to-face in a classroom. NEC will support the delivery of whichever is the most appropriate.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a proven methodology to transition customers from on-premise or existing cloud services. Our ‘Cloud Engagement Process’ document initiates the discovery phase whereby we capture the infrastructure requirement, application requirement, network configuration, local services such as print, integrations and key dates and dependencies. An initial plan is provided based upon our templates which is specific to each individual customer, this is then used as the basis to work with the customer to create the joint plan which is used to take the project forward. Having identified the key stakeholders and technical specialists from both sides we then commence the transition. Typically we spin up the test infrastructure, undertake initial data migration (if appropriate) and establish the UAT environment. Often there will be a staging area or cross platform service depending on the existing service, this will be made available for the transition phase and until the service moves into BAU. As part of the live migration we provide an intensive level of support to ensure all aspects of the service are fully functional. Prior to live migration we ensure any agreed reporting and escalation paths are in place.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The process of assuring the quality of service provided and its performance, is a continuous activity. It begins with the migration, is fine-tuned during the run-up to live service, and then embedded as a service standard.; NEC will support you in defining what levels of service are required, and then configuring / building the necessary tools for monitoring that those levels are adhered to.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer the full range of Cloud hosting and software service support. We will support and maintain services on a Customer Cloud (AWS, OCI, Azure or Google), or provide hosting on an NEC Private Cloud. ; We are able to offer the complete range of software services required for ongoing support and improvement subject to agreement. ; Where required NEC can provide strategic consultancy, Business Analysis, Data Analysis and modelling, Business Intelligence, software development services, innovation through Design Sprints, Agile application development, the provision of additional SaaS, PaaS or IaaS, and the management required to support all of these activities.

Service scope

• Service constraints: Remote support only. ; Customers meet the security requirements of NEC. ; Customer to provide Level 1 support. ; Planned and Emergency downtime is not included in the availability calculation. ; Customer must provide a dedicated lead technical contact. ; Customer must provide a dedicated lead business contact. ; Customer must provide a dedicated lead security contact.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All logged incidents or service requests are acknowledged immediately via NEC’s ITSM Support Portal. Timescales will vary in accordance with the priority of the logged ticket, and our targeted response times during contracted support hours are as follows: ; ; Priority 1 (Critical): service unavailable to end-users - 15 working minutes ; ; Priority 2 (Medium): partial loss of an important business function for end-users - 30 working minutes ; ; Priority 3 (Low): low impact on End-User operations where processing can continue - 60 working minutes ; ; Priority 4 (Minor/ guidance and advice): problems affecting 1 or 2 end-users – 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: NEC provides a single level support service, included in the standard charge for the solution. The details of the support services are: ; ; Available 24x7 excluding planned/emergency maintenance. ; ; Support response available 09:00-17:30 each Business Day. ; ; The solution achieves a minimum of 99.5% availability. ; ; End-users can log tickets online 24x7. ; ; The end-user has the option to assign the priority when logging the ticket, as follows: ; ; Priority 1: Service unavailable to end-users/complete loss of a critical business function/security breach. ; ; Priority 2: Partial loss of a business function at a critical time in the business cycle with medium impact on end-user operations/performance degradation affecting 25% or more of end-users. ; ; Priority 3: Minor problems with low impact on end-user where processing can continue/performance degradation affecting less than 25% of end-users. ; ; Priority 4: Service Requests/problems affecting 1 or 2 end-users. ; ; NEC uses reasonable commercial endeavours to provide identification and resolution, obviation and/or mitigation of operational bugs/errors reported by the customer in the solution in accordance with these timescales: ; ; Priority 1: 4 working hours. ; ; Priority 2: 8 working hours. ; ; Priority 3: 36 working hours. ; ; Priority 4: 72 working hours. ; ; Client Services Manager manages the ongoing relationship, cloud/support engineers allocated as appropriate to resolve any technical issues.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Public Cloud supplier

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 07/06/2021; valid until June 2024. Certificate IS 598449.
• What the ISO/IEC 27001 doesn’t cover: N/A our ISO 27001 certification covers all our office location.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Business Continuity Management ISO22301:2019
  • Environmental Management ISO14001:2015
  • Evidential Weight and Legal Admissibility of Electronic Information BS10008:2020
  • Service Management ISO20000:2018
  • Quality Management ISO9001:2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NEC is committed to being Net Zero by 2030.; To support this objective, we targeted a 50% reduction in our 2020 baseline emissions by 2026. We are ahead of target, having already achieved an independently audited reduction of 64% in tonnes of carbon dioxide equivalent(tC02e). ; We have implemented a multitude of initiatives to support this, including:; -Appointing an Environmental Manager and Environmental Champions to promote our objectives. ; -Successfully obtaining certification for and implementing ISO14001:2015 Environmental Management System(EMS). ; -Developing a Carbon Reduction Plan, which is published on our website.; -Maintaining an Environmental Aspect and Impact Register (down to site level) through which to capture the elements of our operating practices that could negatively impact the environment.; -Working with government accredited consultants to understand our environmental impact.; -Collaborative activities to influence customers, supply chain partners and employees.; Specific initiatives applicable to our contract delivery approach include:; -Ensuring directly sourced energy is from renewable sources.; Reducing business travel where possible through utilisation of controls and technology such as:; -Video conferencing.; -Electronic sharing of documents.; -Conference call facilities.; -Working from home/flexible working arrangements.; -Approval controls for commercial flights.; -Use of environmentally friendly data centres.; Additionally, our Environmental Policy objectives include:; -Meeting all relevant legal requirements and monitoring our compliance.; -Minimising our environmental impacts for the life cycle (including disposal) of work equipment and other physical assets under our control.; -Demonstrating efficient use of energy, water, and other natural resources; -Maximising opportunities to minimise our waste by reusing or recycling waste, where practical.; -Ensuring our supply chain are aware of our environmental policy and our commitment to ensuring its effective implementation.; Increasing environmental awareness and commitment amongst employees through training and briefings.; We’ll continue to identify opportunities to improve our environmental performance through clear objectives, plans and targets.

  Covid-19 recovery

  During the COVID-19 global health crisis, NEC supported its workforce, customers and the local communities they serve, to adapt to the challenges the pandemic posed. As a provider of software and services to the public sector, this included the rapid development and deployment of software solutions to enable the efficient and effective delivery of new government schemes and changes in legislation introduced as a direct response to the pandemic. Examples include provision of software to assist with Test and Trace Support Payments and new hospitality sector licensing requirements. ; Initiatives we implemented that support the policy outcomes include:; • Increasing our pre-pandemic workforce numbers through recruitment of an additional 250 UK based roles, many of whom were unemployed following redundancy from other sectors such as hospitality.; • Re-training and redeploying temporarily displaced colleagues rather than imposing redundancies or taking advantage of the furlough scheme.; • Investing over £400,000 in training and apprenticeships.; • Working collaboratively with customers to introduce new ways of working.; • Delivering community based social value through donations in kind to voluntary sector organisations impacted by the pandemic. ; As part of our response to the pandemic we invested in and introduced several initiatives and workplace adaptations to protect employee health and safety, including:; • Introducing wider use of remote and flexible working, including making additional allowances for those caring for young children.; • Enhancing office safety, including installing sanitising stations, hygiene screens and digital thermometers.; • Increasing the frequency of colleague communications, with a focus on provision of mental health support and reducing the risks of isolation/loneliness.; • Providing all employees with free access to additional specialist resources, including 24x7 counselling and mental health services.

  Tackling economic inequality

  We recognise the expertise, innovation and value that can be gained from having a diverse supply chain and providing all suppliers with a fair and equal opportunity to become suppliers to us and our customers. We operate openly and transparently to enable this collaborating with third-party suppliers including large enterprises, sub-contractors, SMEs, VCSEs, mutuals and social enterprise organisations. ; Additionally, we are committed to nurturing talent and creating a sustainable learning and development culture that equips our workforce with the appropriate skills, knowledge and processes so that the company continues to deliver innovative, industry leading solutions.; Processes and practices we have adopted to tackle economic inequality include:; • Using outcome-based specifications and co-design methods to encourage suppliers, communities, users and third sector organisations to collaborate and propose solutions based upon end user requirements, rather than being prescriptive.; • Advertising supply chain opportunities openly and always operating transparently. ; • Including modules covering anti-bribery and corruption, whistleblowing, equality and diversity in our all-colleague compulsory Annual Compliance Training.; • Having policies and operating practices that support effective supply chain relationships through fair selection and responsible management. For example, only flowing down appropriate contract terms. ; • Paying at least 95% of all invoices within agreed terms and agreeing to reduced payment terms for SMEs and subcontractors.; • Never deducting sums from payments as a charge for remaining on our supplier list. ; • Investing in new jobs and training opportunities through an active Apprenticeship scheme. We recruited 18 apprentices in 2023.; • Creating opportunities for career progression and investing in reward and recognition initiatives that support employee retention. ; • Following the foundational principles of the Good Work Plan in respect of employee satisfaction, fair pay, well-being and safety, career progression, voice, and autonomy.; • Having appropriate controls in place to mitigate cyber security risks.

  Equal opportunity

  We want to be an employer of choice for people of all backgrounds and we are committed to ensuring workers either directly employed or employed within our supply chains are treated fairly, humanely, and equitably. We will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, age or any other characteristic. ; To encourage a diverse and varied workforce our approach to equal opportunity includes:; -Inclusive and accessible recruitment practices, including supporting candidates and employees with disabilities through provision of supportive technology and/or changes to working practices.; -Collecting, analysing and senior reporting of equality and diversity data obtained during recruitment activities.; -Making appointments on the grounds of selecting the most suitable candidate for the post.; -Ensuring job adverts reach a diverse audience, including utilising job sites which encourage interest from disadvantaged and Minority Ethnic groups.; -Having diverse interview panels and anonymising applications.; -Using gender-neutral role definitions.; -Ensuring policies and employee communications promote respect and equality for all.; Other activities to support equal opportunity within the workforce include:; -Tackling the gender pay gap, through annual audits. Women now comprise 50% of our leadership team, including our Chief Executive. ; -Compliance with the Modern Slavery Act 2015 and the nine core principles of the Ethical Trading Initiative Base Code.; -Ensuring effective supply chain controls are in place to mitigate and manage the risks of exploitation.; -Provision of appropriate channels for colleagues to have an effective voice, such as our Employee Steering Group.; -Investment in workforce development and training, including an active Apprenticeship programme.; -No use of zero hours contracts or fire and rehire practices.; -Being a Real Living Wage Employer.; -Flexible working practices.; -Transparent and structured promotion, pay and reward processes.; -Senior level sponsorship at board level to support and promote equal opportunity.

  Wellbeing

  Our approach to supporting good health and wellbeing includes providing our workforce with:; • Access to helpful health and wellbeing resources through our dedicated intranet Wellness Hub. ; • A LinkedIn Learning Platform that includes a section dedicated to health and wellbeing, including advice for managers on opening up dialogue about mental health and emotional safety. ; • Free and confidential access to specialist resources 24x7, including counselling and mental health services through our Employee Assistance Programme. ; • Private healthcare cover including a Doctor at Hand service for fast and convenient access to advice, assistance and medical treatment, anytime and anywhere.; • Maintaining compliance with the six standards of the Mental Health at Work commitment.; • Accommodating workplace adjustments, such as supportive technology for those with a disability or health condition.; • Encouraging good physical health by providing discounted corporate gym membership at over 3,300 participating gyms through our employee GymFlex scheme.; • Access to a cycle to work scheme through salary sacrifice.; Employee Communications; We incorporate national health and wellbeing campaigns within our yearly communications calendar to raise employee awareness and signpost to useful support pathways. Our 2024 calendar will include the following nationally recognised campaigns:; • Mental Health Awareness week.; • World Menopause Day.; • National Eye Health week.; • World Diabetes Day.; • Stress Awareness Month.; • Suicide Prevention Day.; • Men's Health week.; We have Mental Health First Aiders who are trained to spot the signs of mental ill health and can provide early support for colleagues who may be developing a mental health issue. ; Policies; Support for employee health and wellbeing is underpinned by a policy framework including:; • Health and Safety Policy; • Alcohol, Drugs & Solvent Abuse Policy; • Menopause Policy; • Absence Policy ; • Flexible Working Policy; • Gender Reassignment Policy.

Pricing

• Price: £600 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.