Smartgate Solutions Limited

Radar Healthcare

Integrated risk, quality and compliance management system, incorporating Incident & Event reporting, Risk Management, Incident Management, Claims and Mortality, Auditing, Workforce Compliance and Business Process Management to support patient safety – all underpinned by an intelligent analytics engine.


  • LFPSE compliant
  • Instant reporting and dashboards
  • Automated workflows
  • Remote and offline operation
  • Role-based permissions
  • Regulatory compliance tracking
  • Intelligent KPIs
  • Risk management
  • Form builder
  • Audit and incident management


  • Simple to use, user-centred design
  • Interoperable
  • Clear line of sight across the organisation and within systems
  • Flexible technology to underpin business processes
  • Reduction in manual processes and paper-based operations
  • CQC regulation management, including in-built regulatory reports
  • Digital data for improved decision making
  • Reduce costs and improve efficiency
  • Improve communication with features like trackable notices
  • Improve quality and compliance


£20,000 a unit a year

Service documents

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G-Cloud 13

Service ID

6 6 7 7 4 7 0 7 9 8 0 1 4 3 7


Smartgate Solutions Limited Simon Qasir
Telephone: 0330 223 2740

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
No known constraints
System requirements
Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets have an immediate system response and are actively worked on during normal business hours - Monday to Friday 09:00 to 17:00
All System / Critical faults are responded to within 1hr and across 24 /7/ 365
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
Radar Healthcare provide a standard support package covering both system and hosting arrangements.
Hosting including back up, archiving and fault fail recovery
System support through a dedicated support desk and online help function.
Critical and System wide faults - 24hrs / 7 Days / 52 Weeks
User and Non-Critical faults - 09:00 to 17:00hrs Monday to Friday excluding bank holidays
No extra costs are applied for the standard support services
A dedicated account manager is assigned to each client
Support available to third parties

Onboarding and offboarding

Getting started
We offer a full project management service to ensure that the system is configured correctly. We would start with a joint design exercise to map out the client requirements and then proceed with an iterative build.

We then configure a test site for the client to test the build and feedback any changes required.

After UAT the client is provided with a tailored training program along with online help and documentation to ensure they can maintain the system going forward.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A copy the system database can be provided or the clients can use the exports from the reporting suite to extract any required data.

An Escrow licence is available upon request
End-of-contract process
At the end of the contract the client has full rights to access and take a copy of all the data.

Once the client has confirmed that the data is no longer required it is destroyed along with any backups.

The data is always owned by the client as per our licence agreement.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Some layouts may appear different due to mobile rendering and optimisation
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
Radar Healthcare has a bi-directional API for transferring data in and out of the system
API documentation
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Radar Healthcare is designed as a modular system, providing solution flexibility tailored to individual customers requirements. This flexibility means that we can work with you to customise Radar Healthcare to your specific needs. We use a combination of tools such as the form builder and workflow editor to replicate your existing processes and procedures. whilst drawing on our extensive bank of out-of-the-box templates and Standard Operating Procedure’s (SOP’s) developed in partnership with our customers. Radar Healthcare provides the perfect balance of off-the-shelf solution with customisable functionality


Independence of resources
All our services are monitored in real time to ensure that service demand is correctly provided for. The Radar Healthcare application is load tested during development to ensure that the expected demand is catered for within the application.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported using the reporting suite, this can be exported to PDF, CSV etc.

There are various print functionalities in the system that print out to PDF and Excel.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Database to Database
  • API

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Clients can host Radar Healthcare on their own closed networks if they wish.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System support is provided 365 – 24/7 with 99.9% availability. We have standard SLA's and can also agree service credits per contract aligned to the clients' requirements.
Approach to resilience
Available on request.
Outage reporting
Automated emails are configured to alert of any outages. These are provided by our datacentre hosting partners Redcentric.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Radar Healthcare has a full granular permissions structure that allows role based access to be configured for each user. This allows access to be restricted to management interfaces and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The certification relates only to the hosted solution - Radar Healthcare
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Our security governance is described in our policies and procedures. They are based on the ISO27001 standard. Internal auditing takes place to ensure that we are meeting the requirements of our policies and procedures.

Our hosting partners are ISO27001 accredited ensuring that our hosted services are secured and governed as required.
Information security policies and processes
We have 2 policies that relate to information security; Security Policy and Business Continuity and Disaster Recovery policy. These policies set out the reporting structure up to the Technical Director and what should happen if an information breach occurs.

Regular audits are performed to ensure the policies are being followed and new staff as part of their induction are trained on the policies to ensure that they fully understand

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All amendments to systems will be subject to a change control request completed in advance with a fully detailed explanation of the need for and purpose of the change. Approval will be sought from the Client for each change.

When we believe that a new software build is fit to be deployed we follow a Change Control Process that involves several steps to ensure successful deployment and testing. This is detailed in the Project Management Procedures document.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our hosting partner Redcentric manages all our virtual servers to ensure that any OS vulnerabilities are managed and patched as required.

Our software uses automated testing techniques to check for vulnerabilities as part of our Agile development process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our hosting partner Redcentric manages all our virtual servers to ensure that any OS vulnerabilities are managed and patched as required. They have full monitoring in place on all of the servers to ensure that any issues are identified and dealt with quickly.
Incident management type
Supplier-defined controls
Incident management approach
The Radar Healthcare Business Continuity and Disaster Recovery plan consists of the arrangements in the event of a serious interruption to our business. Its aim is to minimise disruption of essential activities and the consequent financial impact including customer impact. The principal emphasis is on the response to the incident and not the cause of the incident. Incident reports are provided to clients via email or other means if necessary. Users can report incidents to our dedicated support line via phone, email or webpage.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

As Radar Healthcare helps organisations reduce their reliance on paper and increases their efficiencies, we understand the environmental effect that digitisation has on society – both positively and negatively. At Radar Healthcare, we believe that we can always do more to improve on our environmental status and we join with our partners and suppliers to put those priorities into action.
• Reduce our carbon footprint through revising our use of fossil fuels and switching to low-carbon alternatives where possible, e.g., downsizing our office space to lower energy use.
• Select office space that is built and managed in line with the code for a Sustainable Build Environment, monitoring asset performance and building management
• Reduce paper consumption.
• Increase recycling for ourselves and that of our customers via purchasing with waste avoidance, closing the recycling loop.
• Work towards zero waste to landfill through waste reduction, reuse, and recycling.
• Encourage “green travel plans” and continue to encourage online conferencing; reduce single occupancy vehicle use to our partner sites through travel plans; encourage walking, cycling, and using public transport for commuting and business travel for our staff.
• Increase our activity in sustainable projects in the UK and abroad.
• Training and supporting staff to work within the company software framework and to reduce their personal lifestyle impacts.
• Communicating our environmental policy and strategy to staff and stakeholders to raise awareness of their own responsibilities and commitment to environmental improvements
• Influencing sponsored events to be carbon neutral and low waste.
Covid-19 recovery

Covid-19 recovery

As part of our support to help people in the local community to manage and recover from the impacts of Covid we have focused on our volunteering and sponsorship of local charities at the Leeds South and East Foodbank, where we volunteer our time to help them to combat food poverty and ensure our neighbours are cared for during their more difficult moments.
Quotation from Leeds South and East Foodbank, operated by the Trussell Trust
• “The very generous Radar Team has already organised several inventive fundraisers for us, and we look forward to a long and mutually beneficial partnership, helping us to walk alongside people who need our support and cheering them on to find solutions at this exceptionally challenging time.”
As well as volunteering, we have raised £2000 for the upkeep of the charity
The money was raised through a charity auction and a virtual fitness challenge, with donations from our partners given during our Radar Healthcare’s Heroes Awards – an event where we celebrate health and care workers in the industry. As well as this, we use our social media and public relations channels to create promotion for the charity, gaining coverage and raising awareness for the Foodbank.
Additionally, at Radar we are passionate about creating a supportive, informed environment to promote better mental health within the workplace. The pandemic was a challenging time for people’s mental health; therefore, we made the decision to enrol more staff on the Mental Health First Aiders (MHFA) course, increasing the percentage of Radar’s Mental Health First Aiders from 2.5% of staff to 17.5% of staff.
Tackling economic inequality

Tackling economic inequality

Acknowledging the great advantages of apprenticeships, Radar Healthcare is enrolled onto the government apprenticeship scheme, using CIMA training through Kaplan. Not only do we look to hire apprentices but have actively encouraged our own staff to join to train them in qualifications – this has been successful with one of our software testers now training to become a software developer.
Equal opportunity

Equal opportunity

Radar Healthcare aim to treat all our employees with dignity and respect, offer equal and fair opportunities within recruitment and training, and ensure our working environment is free from discrimination, harassment and bullying. We oppose all forms of unlawful and unfair discrimination, on any grounds including:
Sexual orientation
UK origin group (Scottish/Irish/English/Welsh etc.)
We do not tolerate harassment or bullying within our workplace. All employees, whether part-time, full-time or temporary, will be treated fairly and with respect.
All employees will be helped and encouraged to develop their full potential and the talents selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. In accordance with the guidance from the Equality and Human Rights Commission, our equal opportunities policy is based around understanding of and adherence to the following laws on equality:
Equal Pay Act 1970
Sex Discrimination Act 1975
Race Relations Act 1976
Disability Discrimination Act 1995
Employment Equality (Religion or Belief) Regulations 2003
Employment Equality (Sexual Orientation) Regulations 2003
Age Discrimination Regulations 2006.

Radar Healthcare is a multicultural organisation and has an open attitude to employment. Every possible step will be taken to ensure that job applicants are treated equally and fairly and that decisions on recruitment, selection, and job training are based solely on objective and job-related criteria. No job applicant receives less favourable treatment than another on racial, age, sex, disability, religion and sexual orientation grounds.


Working with healthcare professionals during the pandemic really focused our efforts on acknowledging mental health within our own workplace.
As a result, Radar Healthcare enrolled more staff onto the Mental Health First Aiders course, increasing the percentage of trained MHFA’s in our staff from 2.5% to 17.5%.
To ensure all staff know about this and how to contact them, as well as our other campaigns such as Better Mental Health, we send out monthly internal newsletters. These emails also provide a communication to keep everyone updated on our different teams. As staff are often remotely working, it is important to us at Radar Healthcare that every member of our team feels like they belong.
Our social events are one of our more obvious ways in connecting with staff now we often work from home, and they continue to be popular with all. To ensure our social events benefit not just us, we try to hold these in local independent venues and combine them with fundraising opportunities.
Our flexible working culture allows people to work when they can, where the can. We have seen how beneficial remote working has been for our staff and so to honour that, we offer agile working options as well as our office for those who prefer to work in a more defined area.
Externally, we host a weekly podcast which discusses key topics such as loneliness, depression and other mental health topics, hoping to shed light on the subject and make people feel less alone in the process.


£20,000 a unit a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.