The Information Lab Ltd

Tableau Cloud

Tableau Cloud is your self-service SaaS visual analytics platform fully-hosted in the cloud.

Keywords: Visualisation, Visionary, Self-service, Database, Premier Partner, Big Data, Marks, Viz, Tooltip, Authentication, Secure, Scale, Governed, User, Hyper, Extract, Live, Analytics, Show-Me, Dashboard, TCO, Creator, ROI, Explorer, Viewer, Axis, Insight, Chart, Visual Analytics, Artificial Intelligence.

Features

• Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
• Hosted. Maintained, Administered, Upgrade-free, Dublin Data-Centre, Compliant, Trust, Available
• Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO, Monitored
• Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
• Data Access. Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
• Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
• Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
• Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
• Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
• Seventy Connectors. Applications (e.g. Anaplan), Files (e.g. JSON), Relational, 'Big'

Benefits

• Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
• Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
• Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
• Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
• Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
• Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
• Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational

£144 to £720 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesdesk@theinformationlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

668057795247441

Contact

Dan Farmer / Alexandra Hanna
08453 888 289
salesdesk@theinformationlab.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No specific constraints
• System requirements:
  • For full (current) tech specs, see https://www.tableau.com/products/techspecs#cloud
  • Minimum Browser versions: Chrome, IE(v11), Firefox, Safari (iOS8.x)
  • Mobile Apps (Available from App Store or Play Store)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typical response times are <2 hours Mon-Fri 9am-5pm. Premium support available at additional cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can access a browser-based web chat service that allows them to pose questions regarding support issues, best practice and general guidance on the 'forum'
• Web chat accessibility testing: NA
• Onsite support: Yes, at extra cost
• Support levels: 3 tiers of support for no additional charge have the following response times: Priority 1 - 8 hours Priority 2 - 24 hours Priority 3 - 48 hours Technical account manager available
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Whilst comprehensive documentation and training materials are plenty and available free of charge through the internet, we generally recommend buyers purchase a small number of consulting and training days to get a fast ROI on the software. This would typically include the development of an initial report or dashboard requirement, designed to be a high-quality showcase of the capabilities of the service and serve as a source for reverse engineering and learning for future projects, as well as classroom-based training complete with manuals and electronic content.; ; Following this initial engagement, many of our customers become self sufficient and only call upon our services for occasional support or for help kicking off a new project. We are also able to offer more comprehensive services to build a whole suite of reports, help develop internal capabilities through continuous improvement training and build of a Centre of Excellence.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: All data can be downloaded / extracted through backups, or via API, or through manual download
• End-of-contract process: No additional cost. Users have full control over the content (including published workbooks and data extracts) that they choose to put into the Tableau Cloud Platform and they can regenerate, drop, download or retract these at any time.; ; Users can request a full copy of their data at the end of their contract which they could then restore to a local server if required.; ; As stated in our Terms of Service, once a Site is terminated all data, content and related metadata will be removed and is not recoverable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dashboards can be designed and there is a 'mobile view' allowing for a reconfiguration based on 'device type' that is available to user to avoid a separate dashboard having to be built for each device type.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Tableau Online is designed in a logical way, allowing for users to quickly focus on the data/data exploration. Drag and drop functionality makes this extremely intuitive to use.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The testing of the software has being completed by the Software Vendor
• API: Yes
• What users can and can't do using the API: Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions. A small number of specific functions are not relevant (or available) when using the Tableau Cloud Platform as they relate to the Tableau Server Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau online help API Reference'. The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal. Extract API can be used to create data extracts that improve performance and provide offline access to data. Document API is used to create and deploy templates or migrate workbooks from test to production data sources. Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application. Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication. Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

• Independence of resources: The Tableau Cloud Platform uses technical infrastructure hosted and maintained in their EU (Dublin) data centre, and constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. Tableau publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

• Service usage metrics: Yes
• Metrics types: A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):; Traffic to views/data sources/data sources, User actions, Scheduled task activity, Stats for storage usage.; ; In addition, when using Tableau Cloud, customers can configure additional administration views to address specific needs and questions.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The Tableau Cloud Platform allows data to be exported in various ways. Explorers and Viewers can (depending on user permissions) export data from a dashboard or chart they have access to.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • .tde
  • .hyper
  • .csv
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .hyper
  • Excel
  • SQL
  • ODBC

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tableau does not guarantee a particular level of availability for the Tableau Cloud Platform. They publish stats showing current (and last 30 days) levels of performance and maintenance breaks on the internet at trust.tableau.com. No refunds are provided as a result of degraded service.
• Approach to resilience: This information is available on request. For a summary please access the Tableau White Paper: 'Tableau Online Security in the Cloud'
• Outage reporting: A public dashboard is available at www.trust.tableau.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Cloud Help pages for 'Content Permissions and Ownership'
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Control procedures for Tableau Cloud service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.
• Information security policies and processes: Tableau customers, employees, and business partners trust Tableau to responsibly protect the data and systems under their care. The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems that ensure this is done in line with our Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Cloud Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. For the hosted solution the updates are made directly without significant downtime or loss of service to the customer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Tableau Security team cares deeply about the security of their products and the data that Tableau customers entrust to them. They will thoroughly investigate any reported vulnerability. Once a vulnerability is fully investigated and its content addressed, Tableau and The Information Lab will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.; ; All security-related notifications will be announced to customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In relation to Tableau Cloud Platform, there is no specific Protective Monitoring standard in place. Where highly-sensitive, high-impact customer data is concerned our recommendation would be to implement the Tableau Server (Hybrid-Cloud) Platform where the customer's own security standards and policies will apply.
• Incident management type: Supplier-defined controls
• Incident management approach: For internal incident management, both The Information Lab and Tableau uses an industry-leading ticket-tracking platform that conforms to the ITIL standard. Customers who purchase via The Information Lab have access to both of these support channels.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We've partnered with Carbon Intelligence (Accenture) to monitor our carbon footprint for several years, and with their guidance, we've gained insights into our emissions breakdown. It's likely that our emissions are distributed as follows: approximately 3-5% from Scope 1 emissions (direct emissions like those from air conditioning), roughly 20% from Scope 2 emissions (related to electricity consumption in our office spaces), and the majority, around 75%, from Scope 3 emissions, which includes factors like business travel, commuting, and purchased goods and services.; As a remote-first company, we actively promote remote work among our employees and encourage them to minimise travel unless absolutely necessary.; In addition, through our TIL+ program, we've contributed several pro-bono consulting engagements to organisations dedicated to raising awareness about climate change. For instance, we've supported Health In Harmony, a non-profit committed to advancing human health and environmental protection through sustainable healthcare and conservation practices.

  Covid-19 recovery

  The Information Lab promotes remote working wherever possible; we continue to work flexibly with our customers where necessary to maintain the provision of services.

  Tackling economic inequality

  We have an inclusive recruitment policy that does not impose restrictions based on a candidate's educational background or achievements. Our recruitment process at The Information Lab is task-focused, and we do not consider a candidate's employment history or educational qualifications in our hiring programmes.; We actively seek to recruit from a diverse range of underrepresented groups through partnerships with industry organisations, aiming to address inequality within our company.

  Equal opportunity

  Through regular compensation reviews, The Information Lab proactively ensure equal opportunity and advocates for standardised, equitable pay across all available roles. In 2023, our female workforce constituted 39% of our team, exceeding the UK tech sector average by 20%. Additionally, approximately 28% of our workforce are from ethnic minority backgrounds, compared to the UK tech sector average of around 15%. We actively encourage applications from minority groups for available senior positions.

  Wellbeing

  At The Information Lab, we prioritise the health and well-being of our workforce and have implemented a range of supportive measures. This includes offering exercise programs tailored to various fitness levels, providing dedicated certified mental health first aiders for immediate support, and facilitating access to counselling and specialised external mental health support services. We regularly host mental health awareness events and workshops to promote open conversations and reduce stigma. Additionally, we actively encourage our employees to utilise flexible work arrangements and take advantage of available leave to balance work and personal life commitments. Recognising the importance of staff welfare, we maintain a steadfast commitment to creating a supportive workplace culture where every individual feels valued, respected, and empowered to thrive both physically and mentally.

Pricing

• Price: £144 to £720 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A full version of the Tableau Cloud is available for 14 days upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesdesk@theinformationlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.