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AVANADE UK LIMITED

Avanade Strategy for Digital Transformation

Setting a strong strategy is difficult, especially when you are busy with the day-to-day challenges of your organisation. A compelling digital strategy unites everyone around how you will use digital and data to achieve your business strategy, driving continual change, accelerating your operations and reimaging your users’ experiences.

Features

  • Holistic digital strategy spanning a wide range of themes
  • Understand your current state, then map the way ahead
  • Inside-out view: what do your staff and users think?
  • Outside-in view: compare to peers and other benchmarks
  • No abstract theorising, just realistic roadmaps and practical actions

Benefits

  • Know where you’re going and how you’ll get there
  • Clear vision gives greater traction when negotiating for investments
  • Ensure benefits realisation is baked-in, not an afterthought
  • Break into phases and de-risk the journey

Pricing

£325 to £2,400 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.hps.support@avanade.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 6 8 0 7 0 6 0 6 6 5 7 5 7 4

Contact

AVANADE UK LIMITED Paul Marsh
Telephone: 02070251000
Email: uk.hps.support@avanade.com

Planning

Planning service
Yes
How the planning service works
Avanade’s Cloud Strategy, Assessment, and Roadmap services create tailored, cloud migration roadmaps and determine the way an organisation will operate in the future. Cloud migration feasibility study services plan and prepare the migration program. Cloud Migration Assessment Services determine the migration type and effort and conduct code-level analysis to determine target platforms and migration type. Discovery and assessment collect and rationalises data to enable creation of a business case and roadmap and identify in-scope applications for subsequent planning.

Phases include:

Current state assessment: Strategy, Roadmap, Applications & Infrastructure, security, and Operating Model
Future state planning: technology and migration, future state operating model planning, process and organisational change
Optimisation and transformation: creation of roadmaps for future state improvements, process automation, data modernisation

Deliverables include:

Current State Assessment review: Strategy, enterprise architecture, applications and infrastructure
Target state definition documents: future state application and infrastructure mapping
Operating model review: Current state and target state operating model documentation
Migration planning: Project timelines, technical approach, migration strategy for migration and optimisation in the cloud
Business Case: Cost to run, cost of change, time to value and ROI over time – a business case which underpins and supports digital transformation plans
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Avanade understands that a consistent and thorough training and performance support program is critical to the success of any large-scale transformation projects, including cloud services, because it enables end-users to build proficiency with the new system quickly. Avanade will develop a Training Strategy and Plan that will serve as a foundation for designing, developing and delivering training.

We intend to leverage our Avanade Delivery Framework (ADF) to design and plan the End User Training and Support. Training materials could be simple, or they could be very involved in dealing with multi-week curricula and the creation of an ongoing end-user training program for existing and new users.

The delivery strategy will be a mix of classroom, paper, computer (standalone), web/Internet/server (virtual classroom), satellite, on-the-job training, performance simulation, end-user support, knowledge management systems, and so on. The delivery strategy should also consider current training tools and technologies, bandwidth and architecture characteristics, end-user desktop specifications, firewall and security requirements, and so on. The cost of the delivery effort (classrooms, printing, additional computers, participant travel) is estimated as part of the program.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Avanade can manage the overall Journey to Cloud migration - including modernising applications, building new cloud-based applications, and transforming the architecture and infrastructure - all while transitioning to a new technology operating model and culture.

Services cover: Business Case/Value Realisation, Security Enablement, SaaS Replacement, Application Modernisation/Migration, Cloud Native Development, Cloud Infrastructure Enablement, Cloud Operations Transformation, Infrastructure Migration, DevOps Services, Cloud Migration Services Cloud Application Modernisation, PaaS Services, Cloud Infrastructure Transformation.

Each Service can deliver:
Discovery: Application Discovery, Infrastructure Discovery, Relationship Mapping, Service Management Discovery
Assessment: Assessment Framework, Analyse Applications/ Database for Migration to Cloud, Classify Applications/ DBs and mark dispositions, prioritise target applications, Identify Pilot Candidates, Develop Roadmap
Design: Develop Target Operating Model, Workload Location Design, Backup and DR Design, Policy Design, Security Design, Service Management Design.
Release: Confirm Infrastructure-to-Application Mapping, Determine Remediation and Testing Needs, Complete Release & Scheduling.
Testing: Build Migration Workflow, Develop Application Remediation, Develop Infrastructure Remediation, Test Transformed Application, Document Code and Configuration Changes.
Deployment: Refine Automated Configuration Workflow, Hour-By-Hour Scheduling, Conduct Dry Run, Develop Rollback Plan, Migrate Configuration and Data to Destination.
Execution: Build Target infrastructure on Cloud, automate migration process using PowerShell, Chef on Puppet, Facilitate Workload/ Application Migration, Provide Executive Reporting on Deployment.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft M365
  • Microsoft Office 365
  • Microsoft Suite of Applications
  • Expertise across various other

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As a global organisation, Avanade subscribes to a number of industry standards to guide corporate and operating group quality initiatives. As Avanade shares Delivery Centers with our parent company – Accenture, we subscribe to the Quality, Service and Environment management principles and best practices adopted at Accenture‘s delivery sites.

Our Quality Assurance (QA) and quality control program will confirm that the entire delivery lifecycle has appropriate checkpoints built in to help confirm that quality will be effectively integrated into the system. The QA policy and procedures will emphasise proactive follow-up and corrective action to efficiently and effectively carry out recommended project improvements. Avanade will conduct QA reviews regularly for the duration of the engagement.

Our Performance Test Framework defines activities that cover all phases of the system development lifecycle (SDLC) and guides Performance Testing efforts across SDLC. Performance Testing Framework is based on a strong foundation of processes, Templates, and re-usable assets. This includes load and stress testing of the application. The focus of Performance testing is on key, time-sensitive business processes.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Other
Other security services
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint Protection
  • Threat Intelligence Analysis Platform
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Other
Other security testing certifications
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Avanade’s support services leverage our global network of Microsoft experts to provide enterprises with a tailored service to support their needs across the entire Microsoft stack for both business applications and infrastructure.

We combine consulting services (which include strategy, design, architecting, development, deployment, systems and application integration and migration of IT and application technologies) with 24 x 7 proactive management and support.

Our Shared Service Delivery model encompasses incident and problem resolution, change and release management, configuration management, business continuity and user satisfaction – delivered through onshore, nearshore or offshore capabilities.

Our Newcastle Technology Centre offers an industry leading 24x7 support capability for Cloud Hosting and Software Services with a multi-layered approach encompassing control systems, guarding and certified working methods and development practices.

Our Centre holds: • Secure accommodation which meets requirements for handling data rated at SECRET • HMG “List X” accredited secure office area which equates to government marking of SECRET/TOP SECRET • ISO27001 certification for the physical location • ISO22301 certified business functions/ client projects for Business Continuity • ISO20000 for IT Service Management functions • Accredited member of the UK Government’s Cyber Essentials plus scheme • Counter-Terrorism report issued with regular liaison from Special Branch.

Service scope

Service constraints
No.

Avanade doesn’t anticipate any constraints as we support clients globally using our delivery network of On-shore, Near Shore or Off-Shore support teams, allowing flexibility in resourcing and ability to scale up as required to meet client needs.

User support

Email or online ticketing support
Email or online ticketing
Support response times
This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Avanade can develop and deploy chatbots powered by Artificial Intelligence (AI) that can provide online web chat support (requirements dependent) at an additional cost. Avanade also utilise Microsoft Teams which can be another means of support but is reliant upon the customer also using a Microsoft Teams solution.
Support levels
Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self-service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DEKRA Certification, Inc.
ISO/IEC 27001 accreditation date
24/02/2021
What the ISO/IEC 27001 doesn’t cover
Avanade certification covers - Information services, information systems, personnel, and data associated with or supported by Avanade’s internal corporate functions, Avanade’s Client Data Protection (CDP) program, and Avanade's Cloud Managed Services (CMS) business unit.

Other areas of the certification are not under Avanade's certification scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Avanade is committed to working with our clients to deliver measured outcomes across all Social Value Themes.

Avanade is an expert and leading firm in Social Value, including in certifications, partnerships, compliance across mandatory and voluntary targets and having delivered/ currently running various successful initiatives internally and for our clients.

You can read more about Avanade's position as a responsible business here: https://www.avanade.com/en/about-avanade/story/responsible-business

Covid-19 recovery

Avanade is committed to working with our clients to deliver measured outcomes across all Social Value Themes.

Avanade is an expert and leading firm in Social Value, including in certifications, partnerships, compliance across mandatory and voluntary targets and having delivered/ currently running various successful initiatives internally and for our clients.

You can read more about Avanade's position as a responsible business here: https://www.avanade.com/en/about-avanade/story/responsible-business

Tackling economic inequality

Avanade is committed to working with our clients to deliver measured outcomes across all Social Value Themes.

Avanade is an expert and leading firm in Social Value, including in certifications, partnerships, compliance across mandatory and voluntary targets and having delivered/ currently running various successful initiatives internally and for our clients.

You can read more about Avanade's position as a responsible business here: https://www.avanade.com/en/about-avanade/story/responsible-business

Equal opportunity

Avanade is committed to working with our clients to deliver measured outcomes across all Social Value Themes.

Avanade is an expert and leading firm in Social Value, including in certifications, partnerships, compliance across mandatory and voluntary targets and having delivered/ currently running various successful initiatives internally and for our clients.

You can read more about Avanade's position as a responsible business here: https://www.avanade.com/en/about-avanade/story/responsible-business

Wellbeing

Avanade is committed to working with our clients to deliver measured outcomes across all Social Value Themes.

Avanade is an expert and leading firm in Social Value, including in certifications, partnerships, compliance across mandatory and voluntary targets and having delivered/ currently running various successful initiatives internally and for our clients.

You can read more about Avanade's position as a responsible business here: https://www.avanade.com/en/about-avanade/story/responsible-business

Pricing

Price
£325 to £2,400 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.hps.support@avanade.com. Tell them what format you need. It will help if you say what assistive technology you use.