RSM UK Consulting

NetSuite

NetSuite is a unified business management software-as-a-service (SaaS solution. NetSuite includes ERP, accounting, revenue management, CRM, resources and inventory.

RSM UK has a team dedicated to the NetSuite technology.
We provide cost-effective, timely, practical consultancy throughout selection, implementation / deployment and support / maintenance / optimisation stages of a project.

Features

• Accessible online from anywhere, any device and any browser
• User controlled and managed system
• Ease of access for all your data
• Flexible, comprehensive, user - controlled reporting
• Highly secured data with 128bit encryption, user roles & permissions
• Multi-company and multi-location; multi-currency and multi-language
• Modular and scalable to support change, growth and evolving requirements
• Future-proof with automatic upgrades - no version locking
• ISO 9001 & ISO27001 Certified
• Fully managed state-of-the-art infrastructure, including data back-ups providing 99.97% up-time

Benefits

• One database = one version of the truth
• Future - proof with automatic upgrades – no version locking
• Reduced total cost of ownership
• No expensive hardware / infrastructure required
• Predictable transparent long - term costs
• Powerful real-time data, reporting & intelligence, aids rapid decision making
• Business freedom and user mobility, with anytime, anywhere access
• One system, one skill set, intuitive interface, clicks not code
• Deployed in weeks
• Business continuity, with inbuilt redundancy and up-time guarantee

£145 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at netsuitesales@rsmuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

668290463010586

Contact

Chris Buckle
01270630300
netsuitesales@rsmuk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Cloud only - no on-premise option.
• System requirements:
  • Internet Connectivity Required.
  • Web Browser Required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7 ticket logging. Response times vary dependent on severity level.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support team can be trained to understand how your business operates. You will have a number to call at any time during business hours and your own online customer portal allows for the logging of and escalation of cases, which will be prioritised according to operational importance. Support levels are based on both the number of inclusive hours (1st line and 2nd line) and on the hours of service. Options include standard office hours (0800 - 1800), extended office hours (0800 - 2000), and extended plus (includes weekend and holiday cover). Prices start from £15,000 / year.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RSM provides standard courses for Administrators/Super-Users, Finance users, Master Classes and Bespoke/tailored training packages to fit needs.; Options include one to one & one to many instruction, direction, support and coaching.; Training can be delivered at one of our training facilities, at the client's premises or remotely.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All data can be extracted via the standard CSV export feature. Reports can be extracted via Word, PDF, or Excel. Web Services integration can also be used to export data.
• End-of-contract process: If the client would not like to renew, the client sends a notice of non-renewal and the contract is not renewed. If the client wishes to renew, a renewal estimate includes the costs and term length (in months/years) for the next contract period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service is accessible through any web-browser.; Access from a mobile can also be through a web-browser, however, there is a dedicated mobile application. The system can be configured to allow or restrict access to specific information or transactions through the mobile application based on user or role.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based - internet browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Cloud based , if you have access to an internet connection and you have access to the product. Can access using any device.
• Accessibility testing: N/A.
• API: Yes
• What users can and can't do using the API: The API is role-based, so the permissions can be managed for each Role and a role assigned to a user.; NetSuite provides both SOAP and REST APIs for getting, creating and updating records.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Where standard functionality doesn’t meet needs, RSM can provide customisations in line with the client’s requirements ensuring compatibility with standard features and the NetSuite platform.; ; This list includes (but not exhaustive):; - Custom fields, lists, record sets and forms; - Custom workflows; - Mail and printed templates; - Custom interfaces and integrations; ; Customisations can be made by the client depending on in-house expertise, however, to ensure the customisations can be supported it is advised that any changes are made in collaboration with RSM.

Scaling

• Independence of resources: Users of the standard shared service tier have usage limits to protect other users of the shared service tier. Premium service tier options are also available.

Analytics

• Service usage metrics: Yes
• Metrics types: NetSuite platform metrics are available in real-time through the NetSuite status page. These stats show the number of application requests and average uptime over a rolling 12 month period.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NetSuite.

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data can be extracted via the standard CSV export feature. Reports can be extracted via Word, PDF, or Excel. Web Services integration can also be used to export data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • Word
  • Web Services
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: Please refer to the service definition document for more information

Availability and resilience

• Guaranteed availability: Service Level Commitment: NetSuite’s SLC guarantees a 99.5% uptime (outside the scheduled service windows) for the NetSuite production applications for all our customers. A credit is available if NetSuite does not deliver its application services with 99.5% uptime. We have consistently averaged an actual uptime of 99.98% and provide customers a publicly available webpage to display system status at all times at http://status.netsuite.com.
• Approach to resilience: Available on request.
• Outage reporting: Public dashboard: http://status.netsuite.com.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We authenticate users through service subscription. User Rights Management features, providing granting and revocation entitlements once a user name and password is provided. Administration features enable service configuration and management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Second line of questions and answers when logging in from a different device.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Please contact us for more information
• ISO/IEC 27001 accreditation date: Please contact us for more information
• What the ISO/IEC 27001 doesn’t cover: Please contact us for more information
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Please contact us for more information
• PCI DSS accreditation date: Please contact us for more information
• What the PCI DSS doesn’t cover: Please contact us for more information
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Please contact us for more information

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 9001 & ISO 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We provide an ITIL approach to service levels which is detailed in our Service Description document. In principle it provides for identification, management, resolution, and considered future mitigation through a tiered support structure. This is contactable via various methods and operates 24x7x365.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  RSM is committed to creating a culture in which diversity and equality of opportunity are actively promoted. We operate firm-wide policies to promote diversity and inclusion and are members of a number of independent programmes designed to help us achieve best practice, and inform our relationship with the people who enable our success. We believe that the achievement of excellence can only be attained through recognising the value of every individual. We aim to create an environment that allows all to achieve their full potential. Recognising and celebrating our diverse employees, clients and suppliers helps us to recruit and retain talent, drive better business performance and, most importantly, enrich the lives of individuals. RSM is embracing diversity and inclusion in a number of different ways. We have a diversity steering group and diversity champions across all of our offices. We continually seek to develop our inclusivity including through involvement with a number of external groups including Business in the Community and we are also members of the Stonewall Diversity Champions programme which assists RSM to create a workplace that enables LGBT staff to reach their full potential. RSM are passionate about allowing staff to excel and succeed. To support our staff, we have a mentorship programme running in various different locations, we also have a comprehensive internal training and development programme including a high potential scheme.

Pricing

• Price: £145 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at netsuitesales@rsmuk.com. Tell them what format you need. It will help if you say what assistive technology you use.