North PB Limited

IOT in Housing - Tempus

Tempus, is a IOT technology solution that using the LPWAN to allow sensors within properties to connect with local gateways. The data is stored in the cloud and presented to the authority on a dashboard to assist the users to target remedial actions to prevent damp and mould.

Features

• Low Powered WAN connectivity
• Managed IoT network infrastructure
• Secure data routing from IoT devices to application
• Data presented on Dashboard
• Knowledge Base
• Proactive Alerting
• Housing Management
• Trend analysis reporting helps to predict and plan
• Allows users to align alerts
• Offers advice on the likely source and recommended resolution

Benefits

• manages property portfolio
• Identifies fuel potential fuel poverty
• Identifies damp & mould conditions
• Secure Connectivity
• sustainable and operational efficiencies
• Capture data insights
• Allows property managers to demonstrate proactivity & improve outcomes
• Allows property managers to demonstrate proactivity & improve outcomes
• Aligns to the Homes (Fitness for Human Habitation) Act 2018
• Improves tenant interaction through credible data

£488 to £548 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-pb@north.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

668376428718453

Contact

Paul Cairney
03338001111
tenders-pb@north.tech

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: North provide a comprehensive range of services to help buyers seamlessly transition their IoT systems either from on-premise infrastructure to the cloud or between different cloud platforms. ; ; We will conduct meetings with key stakeholders to understand business goals, technical requirements, and specific needs related to IoT devices and data.; ; We will review existing IoT architecture and the current data flow to determine the best cloud service options based on scalability, security, and cost-effectiveness.; ; We will develop a detailed migration plan that aligns with the client’s IoT needs and plan the migration phases to minimise disruptions.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Buyers are requested to check coverage availability before purchase to make sure the network is available where the connectivity is required; ; Wayleaves and locations of Gateways need to be agreed for power and data; ; Installation of sensors into properties to be undertaken by the Landlord

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time are aligned to our service levels aligned to the network; ; P1 - 4hrs; P2 - 8hrs; P3 - Next Business Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: North provide our customers with support 5 days a week, 8hrs per day for technical issues on the connection to the network. This is provided through our Service Desk and Network Operations Centre where we have technical resources available either remotely or an engineer to site to support the network.; ; North can provide 24x7 support to organisation if required at an additional cost which would be aligned to the specific requirement; ; North allocate a technical account manager to each customer to assist with the onboarding and ongoing use of the network and the associated use cases

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 25/7/23
• What the ISO/IEC 27001 doesn’t cover: N/A; ; All parts of our service is covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  North's Tempus solution provides a platform that can proactively, monitor and manage the temperature and humidity within a property, which allows landlords to make sure that the conditions within each property are suitable for human habitation, and make early intervention to properties that may become an issue in the future, therefore creating a healthier living environment for families.

Pricing

• Price: £488 to £548 a licence a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-pb@north.tech. Tell them what format you need. It will help if you say what assistive technology you use.