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EVOTIX LIMITED

Evotix Assure Core and Safety App

Evotix Assure Core software includes all the configuration and business intelligence tools to support your health and safety management, including configurable dashboards, a mobile safety app, AssureGO+, workflow and notifications, user permissions, action management, document library, people register and a form builder.

Features

  • Configurable homepage and shortcuts
  • Design, create, edit and share custom dashboards and visualisations
  • System and user permissions including GDPR and SSO settings
  • Document Library
  • Mobile Web App (online and offline)
  • Action Management
  • People Register
  • User guidance including interactive videos and a Knowledge Base
  • Approval and review workflows including escalations and notifications
  • Drag and drop form builder with unlimited templates

Benefits

  • Trend analysis for continuous improvement
  • Online and offline capability to support on the go reporting
  • High level of configurability
  • Drive compliance through task allocation, escalation and tracking to completion
  • Drive accountability through task allocation
  • Mobile web app to support engagement
  • Central management system for all your health and safety needs

Pricing

£9,995 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@evotix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 6 8 8 0 3 1 4 0 3 9 2 4 0 5

Contact

EVOTIX LIMITED David Coley
Telephone: 03003033657
Email: gcloud@evotix.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The Assure Health & Safety management solution from Evotix is modular. This means each Assure module works standalone, but integrates powerfully with others to provide you with a complete solution.
Cloud deployment model
Public cloud
Service constraints
99.9% service availability, assured by independent validation of assertion.
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer different response times for queries for our standard and premium support offering.

For standard support, we provide a 4 hour response time
For premium support, we provide a 3 hour response time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Our customers prize our expert and friendly support both during implementation and ongoing. 95% of our customers renew every year.

Our UK based customer services team answer support requests promptly and resolve problems quickly whether they relate to training or configuration. We follow a 6 stage case management process. All cases, issues, or requests for change are, in the first instance, reported to the Help Desk as the central point of contact.

As first line support, the Help Desk can be contacted via our online ticketing service Monday to Friday 8:30-17:30. Requests are recorded and monitored in our case management system which ties the request to your customer account to provide a complete history. Where first line support is unable to solve the customer issue, the case is escalated to second line support. Here, our system experts will work to understand the customer issue and diagnose the problem. Once derived, the solution is communicated to the customer in our outlined SLA. If second line support cannot resolve the customer issue, the case is escalated to third line support for root cause analysis and/or data fix.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Assure has been designed with the user in mind, combining an intuitive consumer style interface with a corporate strength backbone. As a result, it meets business requirements while being straightforward and intuitive to use - not just by experts but by your organisation at large.

We provide users with different training delivery options: our most popular training delivery is online via webinar sessions, specifically for your organisation, and will be tailored for your solution and audience. These can be recorded so you can revisit and reuse them. We also offer interactive video tutorials which can be reused.

Administrator training is delivered organically throughout the implementation process as we collaborate on the configuration of the solution with your project team. We can also arrange dedicated Administrator training, as well as end user training for any modules where this may be required. Our recommended training allowance is 4 hours Administrator training and 4 hours User training, though these numbers can be adjusted to your needs.

All licensed users of Assure have access to our Knowledge Base, which contains a variety of help videos and articles.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The Customer should, no later than ten days after the effective date of the contract end, submit a written request for the delivery of the then most recent back-up of the Customer Data and any attachments that have been uploaded to the system.
End-of-contract process
If the customer is not renewing they can extract their data via the tools provided or the data extraction can be provided by Evotix at an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
AssureGO+ is our next generation Progressive Web Application (PWA) which is ‘mobile first’ but eliminates app installation. The user interface reacts to the device using it so forms and content change to utilize the available screen – tablet, mobile or desktop.

Employees/contractors can easily capture hazards, near misses or incidents as well as completing audits, inspections or assessments 24/7, online or offline. If no internet is available, information is stored on the device until it can be synced.

AssureGO+ provides access to Assure forms anytime, anywhere on any device with a compatible browser.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Our Service Manager has been developed to provide a consumer level experience for logging Incidents and other Request Types by following a process of Progressive Capture. Progressive Capture is a graphical workflow tool that provides a new and simple way to define the capturing of information. Progressive Capture includes a number of small forms for collecting information related to the Incident. These forms are automatically configured depending on the information being captured.
Accessibility standards
WCAG 2.1 A
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
Permitted users can utilise the API's separately in an inbound or outbound directly. The APIs are RESTful.

The inbound APIs facilitate create, read and update changes to various areas of the systems including master data areas (Organisational Units, Users, registers etc.). The outbound (data extraction) APIs facilitate JSON access to data from almost all of the module forms (e.g., record data); currently, this data is 24-hours behind live data.

Data cannot be deleted via the APIs. Note, different APIs have different commercial arrangements and have to be enabled by Evotix.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Assure combines complete out of the box health and safety functionality (allowing you to be up and running immediately) with an exceptional level of configurability - of forms, organisation, permissions, reports, dashboards, etc. The configurability is controlled by permission settings by user type. This meets all but the most specialist / bespoke requirements and satisfies 99% of customers.

Scaling

Independence of resources
Real-time monitoring of server load with alerts on critical components EG. CPU load, memory load, throughput. Application servers are load balanced.

Analytics

Service usage metrics
Yes
Metrics types
User activity (log in, log out etc.). Record creation stats.
Customers can access system and records logs independently too.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All data is encrypted at rest while being stored in Physically protected Datacentres
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can download their data in a variety of ways:

• On individual records; in formatted reports (Word, PDF, CSV)

• On multiple records; using configurable (logic) filters and configurable tabular CSV/JSON reports. Additionally, via the integrated BI tool (Insights+) in PDF, CSV, Excel, JPG formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Microsoft Word
  • Microsoft Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • Inbound API
  • Attachments (except those that may be potentially malicious)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
IP restricted access

Availability and resilience

Guaranteed availability
99.9% uptime, scheduled and notified maintenance schedules, clawback in contract
Approach to resilience
The service is deployed across multiple datacentres to ensure that even the failure of a datacentre will not interrupt service provision.
Outage reporting
Public status page which can be subscribed to for email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication
Authentication via Single Sign On is available either natively or if the customer brings their own SSO Provider which supports the WS-Fed and SAML Protocols. Each user’s username must be unique.
Access restrictions in management interfaces and support channels
Access is only available via VPN with MFA from a Whitelisted IP Address.
Access restriction testing frequency
At least once a year
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QSL
ISO/IEC 27001 accreditation date
19/06/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Evotix holds and maintains a full ISO 27001 compliant and certified Information Security Management System.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Evotix has an ISO 27001 compliant Change Management Process in place.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Tools are in place to allow continuous monitoring for vulnerabilities with patching regimes keeping software current. Where vulnerabilities are identified they are risk assessed and scheduled for remediation based on the assessed level.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Systems are automatically monitored with abnormal behaviour identified and notified to the SecOps team for investigation.
Incident management type
Supplier-defined controls
Incident management approach
Evotix's incident management process is assessed annually as part of Evotix's ISO 27001 certification.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

Fighting climate change

Our solution offers the ability to track and report carbon emissions. Using this information customers can identify solutions to reduce their emissions.

Covid-19 recovery

Our solution is being used nationally to deliver valuable skills and training to communities, helping to get more people back into work post the COVID-19 Pandemic.

Tackling economic inequality

Our solution is being used nationally to deliver valuable skills and training to communities, helping to get more people back into work post the COVID-19 Pandemic.

Wellbeing

We have a wellbeing toolkit, delivered through GLOW that provides a wellness and wellbeing framework from which to assess and diagnose areas of strength and weakness around mental health and general wellbeing.

GLOW contains tools, advice and resources for users to address potential issues and create more resilience in this space, helping them be fit for work.

Pricing

Price
£9,995 an instance a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@evotix.com. Tell them what format you need. It will help if you say what assistive technology you use.