TRACKBASE LTD
Data Science and Analytics
Trackbase’s industry leading Data Scientists specialise in rail-specific data and problem sets. We provide expertise to rail organisations aiming to gain value from their under-utilised data. We explore a variety of data science techniques to understand the primary causes of industry problems. We implement highly-usable solutions deployed on cloud-based technologies.
Features
- Domain expertise in rail data science
- Data collection specific to GB rail data sets.
- Use of advanced analytics techniques, specific to rail.
- Usable web-based solutions built in Python or R.
- Includes rapid visualisation and reporting.
- Use of machine learning and AI.
- Continuous learning and innovation.
- Collaboration between our data scientists and the clients team.
- Focus on measuring the impact of data-led actions.
Benefits
- Enhances rail operations with domain-specific insights.
- Enables teams with tailored GB rail analytics.
- Streamline processes with Python/R web solutions.
- Accelerates insights with rapid visualization.
- Promotes innovation for continuous improvement.
- Facilitates collaboration for customized solutions.
- Empowers decision-making with intervention impact measurement.
- Provides tailored reporting solutions.
- Rail-tailored solutions for specific business needs and optimal performance.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at daniel.bell@trackbase.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 6 8 9 6 5 5 3 1 7 6 1 8 9 5
Contact
TRACKBASE LTD
Daniel Bell
Telephone: 07769293295
Email: daniel.bell@trackbase.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Reporting and proactive results analysis
Service scope
- Service constraints
- Not applicable.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Trackbase Ltd provides as standard email support for projects and/or services that we work on within business hours of 09:00 to 17:30. Responses will be logged and responded to within 2 hours during this period and we will provide a response time for resolution.
We also provide out of hours service for rail solutions that require it including control system tools. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- We've got testing with external ticket softwares that auto-allocate tickets as required onwards. All at WCAG 2.2 AAA standard.
- Support levels
-
We offer weekday phone and email support with optional after-hours arrangements. We allocate an account manager for personalised assistance. Pricing varies based on service level agreements. Technical account managers or engineers are available depending on your needs.
Out of hours support is priced differently depending on the needs of the client. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,150.00 | £1,150.00 |
| Senior data architect | £1,150.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £500.00 | £500.00 |
| Solution architect | £750.00 | £750.00 |
| Senior solution architect | £750.00 | £750.00 |
| Lead solution architect | £950.00 | £950.00 |
| Principal solution architect | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £500.00 | £500.00 |
| Technical architect | £750.00 | £750.00 |
| Senior technical architect | £750.00 | £750.00 |
| Lead technical architect | £950.00 | £950.00 |
| Principal technical architect | £950.00 | £950.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,300.00 | £1,300.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £500.00 | £500.00 |
| Data analyst | £500.00 | £500.00 |
| Senior data analyst | £750.00 | £750.00 |
| Principal data analyst | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £600.00 | £600.00 |
| Senior data engineer | £850.00 | £850.00 |
| Lead data engineer | £1,150.00 | £1,150.00 |
| Head of data engineering | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £600.00 | £600.00 |
| Associate data scientist | £600.00 | £600.00 |
| Data scientist | £850.00 | £850.00 |
| Principal data scientist | £950.00 | £950.00 |
| Lead data scientist | £950.00 | £950.00 |
| Head of data science | £1,050.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £750.00 | £750.00 |
| Lead machine learning engineer | £950.00 | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £500.00 | £500.00 |
| Senior service desk analyst | £500.00 | £500.00 |
| Service desk manager | £750.00 | £750.00 |
| Head of service desk | £950.00 | £950.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £500.00 | £500.00 |
| Junior business analyst | £500.00 | £500.00 |
| Business analyst | £500.00 | £500.00 |
| Senior business analyst | £750.00 | £750.00 |
| Lead business analyst | £950.00 | £950.00 |
| Head of business analysis | £950.00 | £950.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £600.00 | £600.00 |
| Junior developer | £600.00 | £600.00 |
| Developer | £600.00 | £600.00 |
| Senior developer | £750.00 | £750.00 |
| Senior developer - management | £750.00 | £750.00 |
| Lead developer | £1,050.00 | £1,050.00 |
| Lead developer - management | £1,050.00 | £1,050.00 |
| Principal developer | £1,150.00 | £1,150.00 |
| Principal developer - management | £1,150.00 | £1,150.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £500.00 | £500.00 |
| Junior graphic designer | £500.00 | £500.00 |
| Graphic designer | £500.00 | £500.00 |
| Senior graphic designer | £750.00 | £750.00 |
| Lead graphic designer | £950.00 | £950.00 |
| Head of graphic design | £950.00 | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- A2ce888b-71a1-4fc2-a678-8108c063188a
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 10782d2e-fd70-4c29-811e-a43bcf4cc148
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Plans for positive actions with community groups.
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at daniel.bell@trackbase.uk.
Tell them what format you need. It will help if you say what assistive technology you use.