SPECIALIST COMPUTER CENTRES PLC

SCC Cloud Consumption

Our Cloud Consumption service provides billing management for cloud-based infrastructure services provided from supported public cloud vendors, including Microsoft Azure and AWS (inc OGVA).
SCC also offer customers the options of a full-tooling suite and Managed-Services, enabling customers to raise tickets with Cloud Vendors without purchasing a support-package from them.

Features

• Unified Billing Dashboard
• Assistance purchasing Reserved Instances

Benefits

• Flexible, Efficient Service for both Azure and AWS
• Best in Industry support for platform level issues

Service documents

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Framework

G-Cloud 15

Service ID

Contact

SPECIALIST COMPUTER CENTRES PLC Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com

About your service

Service categories

PaaS

Integration and Orchestration

Integration software

Service scope

Service constraints: As per Microsoft's and AWS's publically published service descriptions
System requirements
• Turbonomics is provided access through a subscription account
• SCC will configure this access
• For AWS, in order to discover RI utilization
• Turbonomics will need access to the S3 bucket that contains
• The AWS Cost and Usage report.
System requirements: • Turbonomics is provided access through a subscription account

Turbonomics will need access to the S3 bucket that contains
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud

User support

Email or online ticketing support: Yes, at extra cost
Support response times: SCC can offer different service levels to match individual customer requirements
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: SCC can offer technical support via a service desk available 24/7
Support available to third parties: Yes

Onboarding and offboarding

Getting started: As part of the onboarding of the service SCC will work with each customer to ensure the service meets their requirements
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Customers will be provided reports regularly during the service and can request that these reports are resent at any time. At the end of the contract SCC can provide the customer with the cost optimisation reports from across the term of the service upon request.
End-of-contract process: At the end of the contract access to the service will be removed and related support services withdrawn.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: No
API: No
Command line interface: No

Scaling

Independence of resources: Services in scope for cost and performance optimisation will run on the Azure and AWS hyper-scale public cloud services. Customer environments are logically segregated to prevent unauthorised access as per Microsoft and AWS's documentation.
Usage notifications: Yes
Usage reporting: API

Email

SMS
Optimising consumption: Yes
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Memory

Network

Number of active instances

Other
Other metrics: Monetary Consumption Metrics
Reporting types: Real-time dashboards
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: AWS, Azure

Staff security

Staff security clearance: Other security clearance
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Other
Other data at rest protection approach: SCC providers services built using Microsoft Azure and AWS, therefore the data at rest is capabilities are as per their documented controls.
Data sanitisation process: Yes
Equipment disposal approach: A third-party destruction service
Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

What’s backed up: Applications

Configurations

Files and Folders

Machine Image
Backup controls: Backup schedules are agreed as part of service design and may be provided using native backup functionality or 3rd party applications. Backup schedules and retention periods can be changed as part of standard change process.
Datacentre setup: Single datacentre
Scheduling backups: Users contact the support team to schedule backups
Backup recovery: Users contact the support team
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: We are presenting Azure and AWS hyper-scale public cloud services. Customer environments are logically segregated to prevent unauthorised access as per Microsoft and AWS's documentation. SCC can provide additional layers of network security between customers applications to meet additional security needs. SCC can additionally provide Wide Area Network (WAN) links from customer sites to hosted public cloud platforms.

Availability and resilience

Guaranteed availability: Availability guarantees vary depending on platform (AWS or Azure) and between services on each platform. Please refer to the relevant Microsoft and AWS documentation for availability guarantees
Approach to resilience: SCC works with its customers to understand availability and recovery time requirements (including disaster recovery requirements). As part of technical design phases we tailor hosted solutions to meet these defined needs.
Outage reporting: SCC will provide reports to customers on a period basis for any SLA breaches, where a customer has procured Major incident Management then SCC will contact customers for any P1 outages as soon as possible.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: SCC has processes in place to authenticate named users from the customer to access its support channels.

Both AWS and Azure provide identity and access management capabilities to enable you to manage access to their cloud portals. Using their solutions you can segregate duties and grant only the amount of access to users that they need to perform their jobs.
Access restriction testing frequency: At least once a year
Management access authentication: Multi-Factor Authentication (MFA)

Identity federation with existing provider (for example Google Apps)

Username or password
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: All our security policies are aligned to and certified to ISO 27001:2013. All policies are reviewed annually for relevance and accuracy and to ensure the policies are up to date with technology and current legislation and signed off by the SIRO.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage.
Incident management type: Supplier-defined controls
Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents.
• Identification
• Containment
• Eradication
• Recovery
• Lessons Learned

AWS adopts a three-phased approach to manage incidents:
1-Activation and Notification Phase
2-Recovery Phase
3-Reconstitution Phase
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: Hyper-V
How shared infrastructure is kept separate: The service is built upon industry standard components and services ensuring segregation of customers.

Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualised operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: AWS is committed to running our business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS has a long-term commitment to achieve 100% renewable energy usage for our global infrastructure footprint. Today, AWS offers customers five AWS Regions that are carbon-neutral: • US West (Oregon) • AWS GovCloud (US-West) • EU (Frankfurt) • EU (Ireland) • Canada (Central)

For Microsoft: Please see https://www.microsoft.com/en-us/environment/energy

Pricing

Discount for educational organisations: No
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 0.1%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Private Cloud

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Located in the pricing document within our service on Digital Marketplace.
-
Minimum Discounting: 0.1%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Overhead increases such as Datacentre costs, third party software costs, resource costs, network costs inc exchange rates.
-
Additional sources of cost reduction: Cost reductions are available for multi year commitments.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control of the Infrastructure

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: Bddbbac0-18ca-426d-a809-f8d75d0666b0

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: Barclaycard Data Security Manager
PCI DSS accreditation date: Wednesday 10 September 2025
What the PCI DSS doesn’t cover: We are a Level 4 Merchant
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

SCC Cloud Consumption

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Discount

Formula for calculating price of your services

Mandatory certifications

Cyber Essentials

Non-mandatory Standards and certifications

Social value

Service documents