SoftwareONE

Cloud Managed Service for Azure

SoftwareONE offers end-to-end management of a customer’s public cloud environments in Microsoft Azure and Amazon Web Services, from low-level design and build through to business as usual technical operations and reporting.

Features

• Professional IT service management (Incident /Request /Change /Problem Management)
• 24x7 Security & Network Operations Center
• Proactive health monitoring
• Incident response, unlimited break-fix support
• Cloud native API and Agents-based monitoring
• Vulnerability check, malware protection, backup management and self-service restore capabilities.
• Patching and whitelistening, automated and scheduled deployments
• Event-based task automation and self-service catalog for faster deployment.
• PyraCloud platform: policy/cost management, cost optimisation recommendations, budget and threshold.
• Backup your data and give you control to restore on-demand

Benefits

• Reduce the risk of costly downtime & improve availability
• Reduce the risk of losing critical data
• Reduce the risk of data breaches
• Optimize your working time with proper governance
• Gain better transparency into spending
• Monitor infrastructure/network services and platform services, log analytics & diagnostics
• Configure new builds and deploy Infrastructure as Code
• Better value: Improved cost management to control cloud spending

£5 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

669289730140875

Contact

Tom Hook
+44 203 005 0238
technology-products.uk@softwareone.com

Planning

• Planning service: Yes
• How the planning service works: Our Technical Advisor services provide advice on technical, architectural decisions, and governance to leverage new or changed Azure or AWS services to increase performance, and security, and availability. Technical Advisor services also provide insight and advice into the current Azure or AWS configuration, identifying areas for review or potential Azure or AWS cost reduction. SoftwareONE will also work with the customer to ensure environments are designed and built securely and will offer Architectural advice on third party high level designs as necessary.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services

Training

• Training service provided: Yes
• How the training service works: Our Technical Advisor and Service Success Manager will be appointed to each customer to provide additional consultancy and workshops as required. Consultancy available includes training of staff relating to AWS and Azure.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SoftwareONE Managed Cloud Compute monitors the health of your Cloud Infrastructure and proactively identifies issues that may impact performance. SoftwareONE proactively seek to remediate any issues before Failure. Remediation is managed through SoftwareONE’s Managed Cloud Compute’s change control process. ; We use API and Agent monitoring of Compute and Network resources to get full visibility of all resources, availability and health status. Backup Agents to protect (virtual) machines and databases; SoftwareONE Managed Cloud Compute monitors a well-defined set of items covering Windows and Linux systems as well as Azure PaaS services. Bespoke monitoring requests are accommodated on a case by case basis as part of the standard service.; SoftwareONE’s integrated Anti-Malware solution actively manages, monitors and update anti-malware deployed across all managed Microsoft Operating System Environments (OSE’s).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security testing
  • Other
• Other security services:
  • Plan, configure, implement and support the security of virtual servers
  • For Azure and/or AWS environment, including on-premise data centers
  • 24/7 managed security service, using Trend Micro Deep Security.
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Security Vendor accreditations, e.g. Trend Micro Security Experts.

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: SoftwareONE offers end-to-end management of a customer’s public cloud environments in Microsoft Azure and Amazon Web Services, from low-level design and build through to business as usual technical operations and reporting. Services include:; Professional IT service management (Incident / Request / Change / Problem Management); ; 24x7 Security & Network Operations Center; ; Proactive health monitoring; ; Incident response, unlimited break-fix support; ; Cloud native API and Agents-based monitoring; ; Vulnerability check, malware protection, backup management and self-service restore capabilities;; Patching and whitelistening, automated and scheduled deployments;; Event-based task automation and self-service catalog for faster deployment;; PyraCloud platform – policy/cost management, cost optimisation recommendations, budget and threshold;; Backup your data and provide you the control to restore on-demand.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: • Severity A – 30m response; • Severity B – 2h response; • Severity C – 4h response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: SoftwareONE Managed Cloud Compute’s ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal.; ; All Service Requests are managed through strict Service Level Agreements based on Request priority:; • Severity A – 30m response; • Severity B – 2h response; • Severity C – 4h response.; ; We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Irclass Systems and Solutions PLC
• ISO/IEC 27001 accreditation date: 26/12/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address fighting Climate Change by: Our team recognizes the urgent need to combat climate change. Through our Harmony Day programme, we encourage employees to volunteer their time and skills toward environmental causes. We have previously organised tree-planting days and are looking to collaborate with new environmental organisations. By dedicating some of our our Harmony Days to climate-related projects, we contribute directly to reducing carbon emissions, promoting sustainable practices, and raising awareness about environmental issues

  Tackling economic inequality

  At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address economic inequality by: As part of our commitment to social value, we will channel our Harmony Day efforts toward addressing this issue. Our Social Value lead will look to engage our public sector team with volunteering organiations that support marginalised communities, low-income families, and individuals facing economic hardships. Whether it’s mentoring underprivileged youth, providing job readiness workshops, or supporting food banks, our team will aim to contribute to reducing economic disparities through volunteering days.

Pricing

• Price: £5 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.