DELIB LIMITED

Citizen Space Highways & Transport: Engagement platform for D-TROs, surveys, & statutory processes

Transform transport and highways engagement and consultation in one platform. Publish major infrastructure projects, Traffic Regulation Orders (D-TROs), local transport plans, Active Travel, sustainable transport, parking, cycling, and footway plans; carry out issue reporting; create informative interactive maps; capture, analyse, report on and publish responses - all in one place.

Features

• API export, compliant with the DfT national D-TRO data standard
• Consult on statutory and highways processes, including Local Transport Plans
• Interactive map-driven, GIS-native active travel engagement
• Communicate and consult on major highways and multimodal infrastructure projects
• Efficiently collect information and feedback on local schemes and issues
• Secure, private and accessible: ISO 27001, GDPR, WCAG 2.2 compliant
• Tailored for use organisation wide: flexible licensing, central management dashboards
• Customisable configuration with buyer's branding. Consistent quality and thoughtful design
• Automate processes and seamlessly integrate other systems
• Flexible and adaptable response mechanisms. Consultations. Forms. Surveys. D-TROs. Pages

Benefits

• Manage the full process from document creation to publishing responses
• Automates transport and highways processes, reducing time, cost and effort
• Widely used and trusted by government to meet regulatory requirements
• Straightforward to use and fully supported with simplified, managed onboarding
• Deliver sustainable transport objectives, including electrification and active travel programmes
• Reputation management: standardisation of approach and data supports process integrity
• Integrate and exchange data with highways, transport and GIS systems
• Manage D-TROs, licenses, fees, notices for highways, parking and transport
• Easy-to-use templates, simple checklists and clear guides deliver streamlined processes
• Reduce officer time spent on highways orders and transport consultations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delib.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

669416222557692

Contact

Louise Cato
0845 638 1848
info@delib.net

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Delib allocates each customer with a specified overnight maintenance window at deployment, these are generally on either a Tuesday, Wednesday or a Thursday and maintenance updates are carried out at some time between the hours of midnight and 3am, with most maintenance or upgrades requiring downtime of under 10 minutes.
• System requirements:
  • Internet connection
  • Access to a supported web browser (Edge, Firefox, Chrome, Safari)

User support

• Email or online ticketing support: Yes
• Support response times: Delib commits to responding within 2 hours to support queries which come in between our support hours of 9 - 17:30 on UK working days, but Delib monitors sites and will respond to critical issues 24/7 365 days a year. Delib also has team members in the USA, Australia and New Zealand, meaning we can offer a 'follow the sun' support response for any urgent queries which come in outside of UK weekday working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A team member is always available during UK working hours (09.00 - 17:30) to answer support queries from all customers. We offer ongoing support provided by our expert customer success managers or our other technical, security, accessibility and operations experts, included within the subscription cost. Each customer has a dedicated expert customer success manager working with them from the outset to achieve their goals. Our comprehensive online help guides are available 24/7 for all customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help get you started, we will guide you through the initial setup of your Citizen Space platform, including the configuration of admin teams, the addition of admin user accounts and the visual branding of the site. We follow a detailed implementation plan, available on request. You have an expert customer success manager allocated to you from the start who will work with you throughout to help you meet your goals. We provide a comprehensive online knowledge base and a customer activity aggregator to share how other organisations are using Citizen Space. Become a product expert with Delib Learn digital learning and webinars. Whether you have 6 users or 600, get guidance and training for individuals or teams at every level. From getting started with the product, through to best practice in citizen engagement and advanced analysis skills. You also have the option to purchase onsite training, consultancy days, or in-depth professional services to help you build efficient processes and get the most out of the platform and your time.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: It's easy to export all the data you want or need from your site at the end of your contract. You can do this at any time, not just at closedown, but you may have more in aggregate that you wish to export if your site is being shut down. This can be done using the exporting functions available in the site (.xlsx exports of users, management info, response data and so on), or you may wish to use our data API to transfer data to other systems if this is more appropriate for you.
• End-of-contract process: As important data is involved, there are some key steps which both parties have to go through to ensure you have everything needed before your site is closed. Your data is always yours and always accessible to you directly at any time, with no exit fees.; There is more detail in our exit process guidance which can be supplied, but the process is simple, following these steps:; 1. We agree a close down date with you: generally the Wednesday following the end of your subscription; 2. You export all the data you want from your site.; 3. (optional) redirect of your URL. If you are using your own sub-domain then you may wish to point this at a different site or a holding page before the site is closed down; 4. Decommissioning your instance: on the agreed closedown date the instance will be shut down and your virtual machine deleted.; 5. Secure and permanent deletion -a backup will be retained for 7 calendar days after the close down date. All data is permanently deleted from Delib backup systems within 8-14 days after the closedown date. Once backups have been deleted, the data cannot be recovered.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Citizen Space works seamlessly across all devices, including desktop, mobile and tablet, with no degradation to the user experience or functionality.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Citizen Space's integrations, webhooks, and secure data API allows you to effortlessly sync response and administrative data with other systems such as Microsoft Power Apps®, records-management systems, and data dashboards. The data API is fully documented, and supported by Delib if our help is needed. We will happily work with technical teams to understand the tools you use and help to integrate them. An open, read-only API is provided to allow searching and listing of currently published activities. The Delib team can enable API access and this will allow you to set up API keys and webhooks for specific purposes.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What: URL, branding, content listing, content design, page design, filtering by activity type, sophisticated form builder lets you build rich and unique activities, user access and user grouping, security configurations, terminology and navigation. The platform supports customised activity templates, workflows, and custom dashboards to meet project and organisational needs. Via the secure data API you can have custom integrations to your known and trusted other work systems such as Microsoft Power Apps, data management systems, analysis tools and more.; How: Most configuration options can be done by customer users themselves via the detailed and fully supported web-based admin system. Delib's team will run through some sitewide configuration options at set up and in reviews, for example security configurations, to ensure these are right and meet your needs from the outset. Other configurations can be made on request such as tailored pages, workflows and configurations where our customer success managers, technical team, or content designers will work in collaboration with you.; Who: Configuration options are segmented by user roles. Some configuration elements are customisable only by site admin users. Some configuration points are customisable only by Delib on buyer's instruction.

Scaling

• Independence of resources: All customers get their own virtual machine. Customers do not share resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards provide usage metrics (response counts, dates, activity numbers etc).; Exports provide user access information such as user last log in, password resets, permissions levels, to support user management and audits.; Annual report aggregates usage stats and data. Integration with analytics platforms and other tools allow further detailed analytics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: It's easy to export all the data you want or need from your site at any time. This can be done using the exporting functions available in the site (.xlsx exports of users, management info, response data, reports and so on), or you may wish to use our data API to transfer data to other systems if this is more appropriate for you. Citizen Space provides multiple formats such as: downloadable spreadsheets (.xlsx), PDF and .docx reports, GeoJSON exports for Geospatial data, as well as a full authenticated data API (JSON).
• Data export formats: Other
• Other data export formats:
  • XLSX
  • PDF
  • DOCX
  • GeoJSON
  • Shapefile
  • PNG
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Shapefile
  • GeoJSON
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SLA is site availability 24 hours a day, seven days per week. The target availability is 99.95% (maximum 21.5 minutes of Downtime per month). The measurement period for availability is in calendar months. If Downtime exceeds the target limit of 21.5 minutes in a calendar month, Delib will provide the Client with a service credit equal to one day’s Fees on a pro rata basis (exclusive of VAT, and exclusive of any excess bandwidth or storage charges that have been negotiated) for each full completed hour of downtime. The maximum service credit available in respect of any one month shall not exceed one month’s Fees.
• Approach to resilience: Detailed information is available on request. However, Delib is ISO 27001:2022 certified, Cyber Essentials certified, has an annual penetration test run by CHECK-registered third-party security vendor with report available on request. Complies with UK NCSC guidance for cloud security. Data is encrypted in transit and at rest. Hosting is fully managed, with data for UK customers stored in secure, UK datacentres. 99.95% uptime guarantee; 24/7/365 monitoring. All backups and maintenance managed - Backups contain all user data and system configuration needed to restore a system in the event of a critical failure. The backup system and restore procedure are tested at least monthly. Backups are stored in the same geographic territory as the site and replicated across multiple data centres for resilience.
• Outage reporting: Outages are reported to our on-call team via our automated monitoring. We will immediately investigate and will notify the affected customer via email to the emergency contacts they have provided to us. Our email alerts will include the time the outage started, including time to resolution if that has already happened.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces within Delib is controlled and restricted to Delib engineers and customer success managers so that we may provide technical support to customers. Delib staff do not access sites without permission and audit logs are retained. Buyer staff access is managed via user permission levels and is controlled by the Buyer. Our contract defines who key contacts are and Buyers are able to stipulate who in the organisation we may respond to via support requests. Support requests are subject to standard pre-screening process which is defined by Delib's information security management system (ISMS) and certified to ISO27001:2022.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Delib operates an ISO 27001:2022 certified information security management system (ISMS) for setting policy and auditing for compliance.; All staff have a duty to respect the confidentiality and integrity of any data they access, in line with our infosec policy.; New starters are screened to meet the standards of UK Government Baseline Personnel Security Standard (BPSS), and to an equivalent standard for other territories. Access control lists limit the access of new employees until the screening is successful.; Compliance with Delib’s infosec policy and processes is a condition of employment for employees and contractors. Employment contracts specify the infosec requirements and the disciplinary process for incidents of non-compliance. All employees and contractors sign a non-disclosure agreement at commencement.; Delib educates new starters about information security and their specific responsibilities as well as overall company responsibilities. Delib provides annual training to all staff to refresh their Information Security knowledge. The programme is reviewed and updated regularly, in line with policies, procedures and learnings from any incidents.; All security incidents are identified and reviewed by the ISMS team. Severe incidents are reviewed as a group to enhance awareness and improve on actions when possible.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Delib uses a structured and controlled approach to configuration and change management. All changes are submitted through a secure version control system and attributed to named individuals. During development, potentially unstable changes are isolated, and a formal QA process—comprising automated and manual testing for security, performance, and compliance—is applied. Configuration is centrally managed using configuration management tools for routine maintenance. Security-sensitive changes undergo additional review, and where appropriate, a privacy impact assessment is conducted to assess potential risks before development begins.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Delib gathers and assesses threat intelligence to stay informed and respond effectively. Intelligence sources include internal monitoring tools (e.g., AV, MDM, SIEM), industry news and threat reports.; All patches are assessed daily and managed via our internal change control and risk assessment processes. Depending on urgency, they are either rolled out as an emergency release or prepared for the next scheduled release.; All emergency changes are logged via our internal change control system to ensure traceability. Any release required to address a critical issue will follow the prioritisation and response times defined in our Service Level Agreement (SLA).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Delib uses automated monitoring and alerting systems to detect availability incidents and potential compromises. These systems notify support staff immediately, enabling a rapid response. Incidents are treated as critical errors and investigated without delay—Delib’s SLA commits to initiating diagnostics within a maximum of 2 hours. If a potential compromise is identified, Delib conducts immediate investigation and, if necessary, disables customer services as a protective measure. Customers are notified within 2 hours (typically under 30 minutes), and regulatory authorities are informed where required. Incident reports are shared within one working day, with a review within three days.
• Incident management type: Supplier-defined controls
• Incident management approach: Delib has a pre-defined incident management process with clearly structured stages. Common events are monitored by automated systems that alert on-call support staff. Users can report incidents via email or phone, as detailed in Delib’s SLA. All reported or detected incidents trigger an immediate response, with critical errors receiving fault diagnostics within a maximum of 2 hours. Incident reports—including root cause, resolution steps, and mitigation measures—are documented and provided to customers within one working day of resolution. A full review and retrospective follow within three working days to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can provide a trial sandbox site, with your branding, for internal testing of Citizen Space (i.e. not public activity). These are provided on a time-limited basis; we'll agree how long you need this for to complete your assessment of the platform and test with colleagues, usually a few weeks.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Thursday 20 March 2025
• What the ISO/IEC 27001 doesn’t cover: Everything is covered. All the Annex A controls are applicable and we do not exclude any functions, systems or locations from the scope of certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 80082c1d-6061-4362-b2b2-ba3c3c397557
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delib.net. Tell them what format you need. It will help if you say what assistive technology you use.