INFOTECHTION LIMITED

Data Compliance Extender for Microsoft Purview

i‑ARM Extender for Microsoft Purview enhances governance by extending retention, classification, archival and protection controls to network, cloud, and hosted data sources. It synchronizes metadata and policies, automates remediation workflows, delivers advanced analytics, and streamlines compliant records lifecycle management, enabling unified, scalable, and defensible data governance across hybrid environments.

Features

• Data Protection for network, cloud, and hosted sources.
• Automated discovery, classification, and labelling of data..
• Retention policies for Data and AI lifecycle governance.
• Disposition reviews with workflows integrated through Purview audit data.
• Compliant archival and event‑based retention across multi‑cloud environments.
• Governance with data lineage mapping through metadata bridges to Purview.
• Automated remediation workflows for sensitive, ROT, and duplicate data.
• Data & AI Compliance posture management
• Legal and Regulatory Compliance
• Data Privacy and AI governance compliance

Benefits

• Enhances governance visibility across all connected data sources.
• Automates classification to reduce risk and manual workload.
• Extends Purview retention policies to non‑M365 systems.
• Improves compliance through synchronized policies and auditing.
• Streamlines operational governance with integrated workflows automation.
• Provides unified dashboards for monitoring governance activities.
• Reduces storage costs via ROT and duplicate remediation.
• Ensures consistent protection using centralized sensitivity labeling.
• Strengthens security posture with comprehensive audit insights.
• Supports long‑term records lifecycle with defensible controls.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@infotechtion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

669725580858149

Contact

vivek bhatt
+442046145082
contact@infotechtion.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Purview
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Customers will require a minimum of Microsoft E3 subscription.
• System requirements:
  • Microsoft and Azure services must remain fully available for operations.
  • Outbound network connectivity to resolve Azure private endpoint.
  • Customer must update firewalls, routing, DNS to enable secure access.
  • SaaS onboarding must align with customer cybersecurity and privacy controls.

User support

• Email or online ticketing support: Yes
• Support response times: Category: Critical Response target: 20 minutes Resolution target: 2 hours ; Category: High Response target: 20 minutes Resolution target: 4 hours ; Category: Medium Response target: 3 hours Resolution target: 29 hours ; Category: Low Response target: 7 hours Resolution target: 44 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use industry standard software for service and ticket management which is tested for accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: Category: Critical Impact: Extensive / Widespread Description: The Solution is unavailable or Materially Disrupted in its entirety, or a Core element / application of the Solution is unavailable to all users. Category: High Impact: Significant/Large Description: The Solution is unavailable or Materially Disrupted for 25 Users or greater, or a Core element / application of the Solution is unavailable to 25 users or greater, or a non-Core element of the Solution is unavailable for all users. Category: Medium Impact: Moderate/Limited Description: The Solution is unavailable or Materially Disrupted for fewer than 25 Users, or a Core element / application of the Solution is unavailable to fewer than 25 Users, or a non-Core element of the Solution is unavailable to 25 users or greater. Category: Low Impact: minor/local Description: The Solution is unavailable or Materially Disrupted for an individual User, or a non-Core element of the Solution is unavailable for fewer than 25 Users. All other Incidents not falling within the descriptions of Critical, High or Medium above. The support levels are included in the per-year license cost. The support level also includes a dedicated customer relations manager and product support team.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Infotechtion service implementation team includes business change and adoption services. The implementation plan includes a business adoption track, to inform, educate and onboard users to the service. The onboarding process includes the functional training, process for reporting issues, and service desk support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The data extraction is supported via a service request. Customer administrator can submit a request and data is made accessible within the customer Microsoft Azure / other cloud subscription.
• End-of-contract process: The end of contract process is managed via a well document exit strategy and exit plan. The exit strategy is discussed and agreed with the customer ahead of service onboarding, regular checks are performed during the service period to ensure the exit plan is practical. A date is agreed with the customer to invoke the exit plan, delivered via a joint customer and Infotechtion team.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application can be accessed via mobile browsers from mobile devices and tablets. The mobile experience provides access to essential features related to approvals, key dashboards and data entry forms. The desktop based access to application from a browser provides much rich features including detailed reports access.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is the web-based portal that allows customers to access and manage the service features. The service interface provides features such as service dashboard, incident management, service request management, billing and reporting, and user administration. The service interface meets the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards, which ensure that the web content is accessible for people with disabilities. The service interface supports various assistive technologies, such as screen readers, magnifiers, speech recognition software, and keyboard-only navigation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface undergoes regular testing and evaluation to ensure its compliance with the accessibility standards and its usability for users of assistive technologies. The testing includes automated and manual checks, user feedback, and third-party audits. The service interface also conforms to the best practices of web design and development, such as responsive design, clear navigation, consistent layout, and meaningful labels.
• API: Yes
• What users can and can't do using the API: API (Application Programming Interface) is a way for software applications to communicate and exchange data. Infotechtion-ARM solution uses API to integrate with external systems and services, such as cloud platforms, databases, web services, or third-party applications. This enhances the functionality, scalability, and interoperability of the solution and provides added value to the clients. Infotechtion-ARM solution ensures that only authorized users can access the API and perform actions, such as creating, updating, deleting, or retrieving data. The solution uses the following security measures to protect the API: - Authentication: The solution verifies the user identity and credentials by using methods such as username and password, token, or certificate. - Authorization: The solution checks the user permissions and roles and grants or denies access based on predefined rules and policies. - Encryption: The solution encrypts the data transmitted between the user and the API by using secure protocols such as HTTPS, SSL, or TLS. - Logging and Auditing: The solution records and tracks the API activities and events, such as the user identity, the date and time, the request type and outcome, the data and response, and any errors or anomalies.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each customer instance of service for a customer is isolated and dedicated for each customer. The service is activated dedicated to a customer Microsoft cloud subscription. Subsequently customer Azure subscription resources are leveraged providing the scale and performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The solution provides the primary usage analytics related to use of service in context of users, activities and data volumes. In addition, variety of dashboards are provided to report on service related performance KPIs and SLA compliance.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is exported via the application interfaces by authorized users only. Certain data export capabilities are limited to customer nominated service administrators only. The service also provides an API / powershell based export of data + metadata to support migration or large volume export scenarios.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service levels include the following: Category: Critical, High, Medium, Low Response Target: 20 minutes, 20 minutes, 3 hours, 7 hours Resolution Target: 2 hrs, 4hrs, 29 hrs, 44 hrs Applicable hours: 24X7, Mon-Fri 08:00 - 17:00 excluding public holidays
• Approach to resilience: Product is engineered with a resilience-first architecture aligned to the NCSC’s Asset Protection and Resilience principle. It employs redundant multi‑region Azure infrastructure, eliminating single points of failure and ensuring continuity during component outages. Automated failover mechanisms seamlessly redirect workloads when faults occur, while auto‑scaling maintains performance under fluctuating demand. Critical data benefits from geo‑redundant replication, protecting against data loss and regional disruption. Continuous health monitoring and proactive alerting via Azure Monitor and Application Insights enables early detection of anomalies to avoid service degradation. These controls support strong operational resilience and uphold asset availability. By combining redundancy, workload orchestration, high‑availability design patterns, and cloud‑native scalability, i‑ARM ensures essential governance, records management, and compliance functions remain reliable even under adverse conditions.
• Outage reporting: Service outages are reported via automated email notifications to the customer nominated contacts. In addition, a service health dashboard is provided as part of every implementation which is available to customer's administrators.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are access controlled via federated authentication with Azure active directory. The system enforces a multifactor authentication and management interface features are accessible based on a Role based access control to ensure only authorised users have access to the features necessary. Furthermore, certain management activities are considered privileged and managed via a privileged identity management workflow enforcing a layer of authorization by a nominated customer approver. Finally, all management interface and support channel activities are audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Infotechtion follows a structured, policy‑driven information security framework for i‑ARM, aligned with global standards such as ISO15489, ISO16175, and SEC17a‑4, ensuring defensible records management, data protection, and compliant governance across Microsoft 365 and cloud environments.; Information security policies include data privacy, records management, secure communication, and responsible handling of sensitive information, all formalized under Infotechtion’s Managing Risk in Information and Communication Policy, which forms part of the organisation’s Code of Conduct. This policy mandates employees to manage data ethically, legally, and securely, preventing unauthorised disclosure and minimising reputational risk.; ; Operationally, Infotechtion enforces policy monitoring, threat prevention, risk modelling, data lifecycle management, and audit and compliance controls across i‑ARM services. ; ; The reporting structure assigns responsibility to regional Operations Departments and designated Policy Custodians, supported by governance leads across the customer base. Employees are instructed to escalate questions or incidents directly to these teams for oversight and accountability.; ; Infotechtion ensures compliance through continuous training, communication, platform‑level monitoring, and integrating i‑ARM with Microsoft Purview’s audit, classification, and enforcement capabilities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Product change and configuration management processes are essential for maintaining the integrity, security, and compliance of products and services. Below is a structured process for managing product changes and configurations: 1) Change Request Initiation 2) Change Impact Assessment 3) Change Approval and Prioritization 4) Change Implementation 5) Testing and Validation 6) Change Verification and Auditing 7) Post Implementation Review 8) Documentation and Reporting All product features are version controlled and customer has the ability to track each version as part of the public roadmap published to all customers.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The vulnerability management process consists of following controls applied to Infotechtion solution: 1) Automated vulnerability scanning tools 2) Comparison of back-to-back vulnerability scans 3) Use of a risk-rating process to prioritize the remediation of discovered vulnerabilities. 4) Independent vulnerability and Penetration testing to validate the effectiveness of remediations 5) 3rd party certification solution vulnerability testing. Clients are provided with the outcome of the regular Vulnerability assessments, including findings and associated remediation plans.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our process address issues related to actively managing (inventory, track, and correct) all cloud software resources so that only authorized resources are given access, and unauthorized and unmanaged resources are identified and removed. The monitoring process includes the following: 1) Automated asset discovery and maintenance of asset metadata 2) Delete unauthorized Cloud software resources 3) Remove unapproved resources and software applications 4) Regularly check for approved resources and keep only approved resources and compute active. 5) Limit and audit user interactions with cloud software resources 6) Limit a user ability to execute scripts 7) Security monitoring and incident management controls
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: An incident response infrastructure provides for quickly discovering an attack and then effectively containing the damage, eradicating the attacker's presence, and restoring the integrity of the network and systems. Our process is made up of following components: 1) An incident response guide 2) Scoring and prioritization procedure 3) Planned exercises to test the response procedure 4) Documented incident contact details and configured alert notifications for security incidents 5) Security alerts incorporated into incident response system 6) Automated responses to security incidents 7) A user interface for users to report incidents 8) A reconciliation process for incidents including regular incident reports
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial SaaS, with Infotechtion managed environment and data. The trial provides full set of features offered by the product using test data and scenarios. The trial can include upto 10 users to evaluate the solution.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 18%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO certification
• ISO/IEC 27001 accreditation date: Monday 24 November 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO certification
• ISO 9001 accreditation date: Monday 24 November 2025
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 24 November 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Compliance
  • Penetration and Vulnerability Test

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@infotechtion.com. Tell them what format you need. It will help if you say what assistive technology you use.