ORTOM8 LIMITED

Ortom8 Workload Automation Platform Subscription Service

Ortom8 Workload Automation Platform Subscription Service delivers scalable, elastic capabilities to run your Automation Workflow, Application Workflow, Managed File Transfers, AWS and Azure cloud services, and Batch Processing Products, on-demand. Replaces products from ASCI ActiveBatch, Broadcom Autosys, Dollar Universe, AppWorx, Automic, CA, IBM Tivoli, RunMyJobs, Redwood, Tidal, etc.

Features

• SaaS based subscription Service, NOT licence, seat or cpu based
• Batch Scheduling, MFT, Application Workflow and Workload Automation
• Replace ASCI ActiveBatch, Broadcom Autosys, Dollar Universe
• Replace Automic, CA, IBM Tivoli, RunMyJobs, Redwood, Tidal, AppWorx
• Production, Pre-Production & Development environments as standard
• Leverages AWS (Amazon Web Services) platform
• Migration service to move you onto Ortmo8 Platform
• Real-time reporting, dashboards with compliance build in
• End-user Self Service Portal
• Jobs-as-Code with REST APIs, JSON, within CI/CD toolchain

Benefits

• One year, multi-year and pay-as-you go subscriptions
• Simplify workflows and orchestrate at scale
• Easy to define, schedule, manage application workflows
• End-to-end orchestration across - AWS, Microsoft, Google
• Integrate, automate, application workflows
• Priced on number of Jobs/Tasks run per day
• Data residency is local to the customer
• Scale data pipelines Hadoop, Spark, EMR, Snowflake, etc
• Designed for Dev Ops use as well as Service Operations
• Leverages BMC Control-M

£0.20 to £0.30 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@ortom8.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

669868339336112

Contact

Mike Braithwaite
07985652954
Mike@ortom8.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: To ensure flexibility of the service, support capability is managed off-shore. All data is processed on the customer site with the central Ortom8 platform being UK based. All network traffic is encrypted using current encryption technologies. Each customer is provided with a separate and unique user account, that is segregated and restricted to its own workload environment. Rules are managed to ensure segregation of accounts, users, jobs and data. Customer security is core to Ortom8. Ortom8 can manage both server-based agents and also agentless workloads. A single agent needs to be stored locally in your environment.
• System requirements:
  • Ideal Operating System: Windows Server 2016
  • Minimum Operating system: Windows Server 2008
  • Single Agent is stored locally on your environment
  • VPN network connection to the central platform

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Incident & Request- Schedule: 24 hours a day, 7 days a week (including published holidays) for Sev 1 & Sev 2 severity levels Sev 1 - 80% within 30 minutes, 80% in 4 Business Hours Sev 2 - 80% within 2 business hours, 80% 8 Business Hours Resolution Schedule: 9:00 AM to 6:00 PM GMT, Monday to Friday (excluding published holidays) Sev 3 - 80% within 8 business hours, 80% 3 Business Days Resolution Sev 4 - 80% within 12 business hours, 80% 5 Business Days Resolution Core Operating Hours: 08:00 to 18:00 OOH: 18:00 – 08:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can log requests and chat with support engineers on the progress of tickets. This is an extra service and not available as standard.
• Web chat accessibility testing: Web chat for assistive technology users would be based on customer requirements.
• Onsite support: Yes, at extra cost
• Support levels: We provide onsite support as part of the migration to the subscription service. This is costed separately to the subscription service. A account manager is assigned to support the customer through the migration and for the life of the subscription. This service is generally carried out remotely, but onsite interactions are available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To enable us to be able to effectively manage your batch, our comprehensive onboarding process allows us to integrate to your legacy workload automation environment; learn your batch, services and their importance; and set-up service management processes, security & access. Usually as an additional charge, we will include Batch Optimisation and SLA Management Implementation as part of the onboarding fee.* Addition training on the solution is part of the migration service, as well as documenting the migration, the jobs migrated and the final solution. Onboarding high level: * Comprising VPN Setup and Testing; * Creation of Ortom8 instances in AWS environment specific for you; *Analysis of current, legacy, job definitions and dependencies; * Conversion and migration of clients legacy Workload into Ortom8; * Optimisation of Workload to improve performance; * Testing and quality assurance; * Go-Live; * Early life support / Hypercare for agreed period . These are costed as ‘Time and Materials’, due to the nature of each client engagement, level of complexity of legacy to be migrated; level of optimization or workloads, etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Ortom8 Workload Automation Platform Subscription Servicedoes not retain customers data. Rather the job definitions, API links to data sources and systems are managed in the environment. At the end of the subscription period, customers have the option to extend or change the subscription terms, prior to ending the contract. If a customer wishes to end the contract, we would work with the customer and/or the replacement service provider to manage the migration of the jobs definitions and workflow processes to the new provider. These can be provided via a data extract, a flat file or via another process agreed with the customer / new supplier.
• End-of-contract process: During this period, the service would remain in full production, ensuring continuation of service to the customer. All migration costs will be based on a Time & Material basis in line with Professional service charges and payment terms. Minimum of 3 months’ notice to allow time for the customer to migrate from the service. Ortom8 will work with the customer and supplier to create a migration plan, and define the information required to exit the service to the supplier. An Ortom8 Project Manager will be assigned to ensure a smooth transition and coordinate appropriate Ortom8 technical support staff to aid in the exit. Any technical personnel will be assigned once the transition period is known and planned. Ortom8 will provide the following information to the supplier • Export of the current Jobs/ Tasks running in the Customer system; format by default specific to the current platform. (e.g., XML, JSON) • Support documentation that is related to the running of the customer service including, but not limited to, Batch Schedule runbooks, Known error documentation, and specific customer Service information. • NOTE: Documentation that relates to the Ortom8 platform, or specific to the IP of the Managed Service will not be provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The self service portal feature has been designed for use on both web based desktops as well as via a browser on your mobile.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is accessed via a browser and is available to Admins based on secure access
• Accessibility standards: None or don’t know
• Description of accessibility: Users can: * Manage workflows * Design, configure and access existing workflows, * Promote, pause, resume and troubleshoot workflows, including status of current workflow * System Admins can provide access to various features of the system
• Accessibility testing: User testing has been performed based on browser standards for the browser the assistive user is accessing.
• API: Yes
• What users can and can't do using the API: Ortom8 API is a set of programmatic interfaces that give developers and DevOps engineers access to the capabilities of Ortom8 within the modern application release process. Job flows and related configuration objects are built in JSON and managed together with other application artifacts in any source code management solution, such as GIT. This approach enables capabilities such as sophisticated scheduling, flow control, and SLA management to be built in right from inception and used during the running of batch applications as they are automatically deployed in dev, test, and production environments. Ortom8 API provides an automated interface in addition to the normal GUI. You manage job workflows as code, similar to the way configuration management solutions manage infrastructure as code. You can use a Command Line Interface or the REST API to build, run, and test jobs. A local workbench provides initial job flow unit testing functions. Once your flows are ready, you can check them into your source control system with the rest of your project files. The Automation API provides services to package and deploy job flows to the Ortom8 environment. Ortom8 schedules and operates on the most recently deployed flows.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Additional Services: * Running automated jobs/scripts on your behalf, * Workload job/script development, * Workload Optimisation, * Service dashboards, * Proactive and bespoke alerting and reporting, * Capacity planning and provisioning, * Licence monitoring, * SLA Management (via Batch Impact Manager)

Scaling

• Independence of resources: Ortom8 Workload Automation Platform Subscription Service model is based on the active monitoring of user defined workloads. These are tested in the test environment, before being moved to the pre-production environment, before being promoted into live. This ensures that workload demands can be monitored and any residual capacity demands can be scaled in the platform. Active monitoring of workloads means the system has the capacity to run at the highest level of demand and has been designed with a ceiling limit of the total solution, not, based on individual user or job requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: All job schedules are managed, monitored and reported. The following is an example list of MI that can be provided. o Job usage in each environment (Daily, weekly, Monthly) o Job usage against forecast o Significant job use alerting o Performance against SLAs o Usage & Value health check report (bi-Annually) As standard, we provide operational reports focused on: * Job volumes, including - number of active, hold, paused, failed * Volumes per day, per period * Number of alerts and method out * User access reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No customer data is held in the system. For users to export the job definitions, the following process is available: 1. Load the jobs into a workspace in the Planning domain. 2. Click the "Export" icon 3. In the "Save as type" field select the suitable option.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Incident & Request- Schedule: 24 hours a day, 7 days a week (including published holidays) for Sev 1 & Sev 2 severity levels Sev 1 - 80% within 30 minutes, 80% in 4 Business Hours Sev 2 - 80% within 2 business hours, 80% 8 Business Hours Resolution Schedule: 9:00 AM to 6:00 PM GMT, Monday to Friday (excluding published holidays) Sev 3 - 80% within 8 business hours, 80% 3 Business Days Resolution Sev 4 - 80% within 12 business hours, 80% 5 Business Days Resolution Core Operating Hours: 08:00 to 18:00 OOH: 18:00 – 08:00 Specific SLAs that support the customers business needs will be negotiated as part of contracting - typical examples include Report production times Change control: 2 week’s notice for customer breaking change Maintenance: Monthly minor maintenance slot and quarterly major maintenance slot
• Approach to resilience: As standard, our fully managed service is provided across three separate Production, Development and Test SaaS containers. Our SaaS solution is built on Amazon Web Services (Amazon AWS) and takes advantage of its secure, reliable and fully scalable platform. Ortom8 Workload Automation Platform Service will provide a resilience and available Production Service. This Service provides an RPO of volatile data (Jobs & schedules) less than 10 minutes and RPO of non-volatile data (configuration information) less than 24 hours and an RTO of less than 5 minutes. This includes the pre-provisioning of the Service and the application pre-configured to emulate the production environment. The Product Environment is fully replicated at the Alternate Site. An annual test is also undertaken as part of the service. Details of the annual test results can be provided on request.
• Outage reporting: Ortom8 Workload Automation Platform Subscription Service service can provide alerts and outages notifications in the following ways: * Via the customers accessed Ortom8 dashboard *Via an API to the customers own IT Service Management solution, including BMC Helix remedy, ServiceNow, Cherwell and others * Emails alerts to named individuals as well as distribution lists that the users can manage * text alerts sent out to mobile devices

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are assigned a specific login dependent on the customer and level of access assigned via RBAC. This prevents users being able to authorise areas of the system that they don not have authorisation to do.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We work with our security partner TMC3 who certifies our security governance protocols. In addition, we leverage the security protocols of AWS, who provide the infrastructure. Every 6 months, we undertake pen testing.
• Information security policies and processes: The reporting structure is as follows:- Support team>Support Lead>Customer Success Manager>Director of Technology Services> MD We at Ortom8 at all times comply with the Customer’s policies for Information Security Standards for Service Providers. In addition, our information security objectives are followed, which include: security objectives are that: * Our information risks are identified, managed and treated according to an agreed risk tolerance; * Our authorised users can securely access and share information in order to perform their roles; * Our physical, procedural and technical controls balance user experience and security; * Our contractual and legal obligations relating to information security are met; * Our support activity considers information security as part of their core function; * Individuals accessing our information are aware of their information security responsibilities via employee policies and working practices; * Incidents affecting our information assets are resolved, and learnt from to improve our controls.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Job Schedule Changes - Creation and support of job definitions. • Based on 3 nested changes per month (Note: Each change can include up to 5 related amendments) • In hours - 09:00 – 18:00 GMT Monday – Friday Procedure: • Other than in circumstances where the Customer is purchasing additional Tasks, a CR will be generated when either party proposes a change that impacts Services. • Where a written request for an amendment is received from the Customer, Ortom8 will submit a Change Control Note signed to the Customer within 10 Business Days of the date of the request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ortom8 Workload Automation Platform Subscription Services are supported by our assessment processes for identifying, evaluating, treating, and reporting on security vulnerabilities in the systems and the software. The process covers, monthly vulnerability scans. Every 6 months, a penetration test checks on current and future state potential threats. Our active patch management, means software is constantly monitored for underlying issues and any patches are assessed for potential threats to customers. Based on assessment, patchs can be deployed in the maintenance schedule (every month), or more quickly. Threat sources include Amazon (AWS), BMC source platform, Mitra Support and TMC3 Security consultancy services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ortom8 Workload Automation Platform Subscription services delivers provides real time security of information systems through monitoring workloads, job flows, user access (success, failure), detects violations in security policies, suspicious activity, and reports such issues to the customer as part of the service provision. Any potential violations are treated as a Sev 1 incident and follow the Incident Management process, along with the Security Management Policy and Process.
• Incident management type: Supplier-defined controls
• Incident management approach: From a service perspective, Ortom8 have a team of support specialists, plus technical experts ready to support your needs. From an incident management perspective, all incidents are logged via a self-service portal, monitored and managed 24*7, with full alert triggers and escalation management in place, to give you peace of mind. For urgent, Sev 1, incidents, a phone support channel is available. With SLA driven resolution times, We offer the full tier of incident support: Level 1 Incident Management, level 2 Incident Support, Level 3 Technical Expertise Support, through to Level 4 Lab Developer Support. Incident reports are provided monthly.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Our Platform Subscription delivers Enterprise Level, scalable and adaptable capabilities to run your Automation Workloads without the need for you to purchase, run, manage and control expensive software. In addition, as a result of its flexible pay-as-you-go pricing, it allows a company to flex as their business grows and prevent unnecessary spending. This allows additional savings across the business which can be utilised elsewhere to drive growth, through employment and investment post COVID-19. Our product also provides the ability for people to work from home as it is cloud-based, ensuring effective social distancing and compliance to any restrictions. Additionally, we have built up a support team in the UK and Sri Lanka, providing employment and training to individuals in countries particularly affected by the COVID-19.

  Tackling economic inequality

  Our solutions enable businesses to get stability in IT operations, make cost savings and provide the opportunity for growth in areas that are often challenged by economic inequality. By providing products that can be utilised in any size of organisation in any sector we can help both small and large companies grow, supporting their development and enabling more employment opportunities for those facing barriers to employment and skills gaps. Ortom8 supports various Government Employment projects including the Kickstart and Gateway programmes and have employed and provided training to graduates and the unemployed. We provide them opportunities to learn additional IT system support training and implementations through paying for courses, qualifications and apprenticeships. This ranges over many areas from highly technical IT qualifications to CIM Marketing qualifications, all providing help and support to support employment and communities. Working closely with our supply chain and partners we developed products that are scalable and provide innovative new Workload Automation solutions that modernise the delivery of IT services and increase productivity through optimisation. We have ensured that there is no single point of failure by offering solution support and services 24/7. We also tackle economic inequality by ensuring our supply chain has significant capacity and is resilient, for example with our Cyber specialists who ensure security resilience through identification and management of any risks and challenges. In addition, things such as Ortom8’s remote working policy offers many benefits for employees resilience. By fostering a healthy balanced work/home life environment, this flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. Remote working also benefit communities beyond the UK: Delivery of our contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities

  Equal opportunity

  Ortom8 tackles equal opportunities by prioritising diversity and inclusion in its hiring practices, fostering a workplace culture that embraces differences and provides equal opportunities for all employees. This involves implementing policies and support to attract, retain, and promote individuals from underrepresented groups, ensuring that talent is recognised and rewarded regardless of gender, race, ethnicity, sexual orientation, or background. In addition, Ortom8 offers training and development programs to support the professional growth and advancement of all employees, providing resources and mentorship opportunities to help individuals from diverse backgrounds excel in their careers. Ortom8 supports various Government Employment projects including the Kickstart and Gateway programmes and have employed and provided training to graduates and the unemployed. We provide them opportunities to learn additional IT system support training and implementations through paying for courses, qualifications and apprenticeships. This ranges over many areas from highly technical IT qualifications to CIM Marketing qualifications, all providing help and support to support employment and communities. . In addition, things such as Ortom8’s remote working policy offers many benefits by providing greater flexibility for individuals who may face geographical or mobility constraints, thus expanding the talent pool and fostering diversity in the workforce. By fostering a healthy balanced work/home life environment, this flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. Remote working also benefit communities beyond the UK: Delivery of our contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities.

  Wellbeing

  Ortom8 prioritises physical and mental health and wellbeing within its workforce, we initiate several actions and activities to ensure employee welfare. ; ; Ortom8’s remote working policy offers many benefits for employees. By fostering a healthy balanced work/home life environment, this flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. ; ; Remote working also benefit communities beyond the UK: Delivery of contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities.; ; Ortom8’s open-door policy allows employees’ voices to be heard and prompt issue solving. This has promoted positive engagement, and better morale. Open communication channels allow for discussion of workload, deadlines, and personal circumstances with management. These more flexible arrangements support a better work-life balance meaning Ortom8’s contracts are delivered with mental and physical wellbeing in mind. ; ; Further to the delivery of contracts and products, Ortom8 is mindful of benefits to staff, suppliers, customers. Taking steps to avoid overloading employees with excessive work, supporting their mental health and avoiding possible burnout. This is fulfilled through discursive and democratic communication; individuals assess their own competencies and workload. Ortom8 supports training for individuals to develop skills in other areas, this increases engagement and boosts self-esteem and results in customers receiving optimal WLA products.; ; Regarding outcomes for customers in relation to adopting WLA there are positive impacts on well-being, reducing stress automating repetitive and mundane tasks, allowing for focus on more fulfilling activities, leading to increased job satisfaction and reduced burnout and alleviate work-related stressors. Additionally, WLA enables remote work opportunities, allowing flexibility and equalises employment opportunities throughout the UK.; ; Ortom8 encourages clear and consistent communication with, customers, and suppliers. Contracts have a strategy of in-built check-ins, avoiding unnecessary stress caused by miscommunication.

Pricing

• Price: £0.20 to £0.30 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial option, is via request and is managed on an individual customer basis. What is included: Sandbox environment to test limited job definitions Available for 1 month Limited to named users

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@ortom8.com. Tell them what format you need. It will help if you say what assistive technology you use.