MVINE LIMITED

Mvine Cyber Secure Collaboration Portal

Mvine Cyber Secure Collaboration Portal is a UK-hosted SaaS platform for creating secure digital communities. It enables organisations to collaborate, share knowledge and documents, run consultations, manage events, and communicate via messaging and forums. Administrators control roles, permissions, onboarding and integrations through a browser-based portal.

Features

• Secure multi-tenant SaaS portal with role-based access and audit logs.
• SSO integration via SAML2, OpenID Connect, LDAP, or Active Directory.
• Configurable communities, groups, and permissions for internal or external users.
• Content management for documents, media, versioning, and metadata.
• Real-time messaging, forums, announcements, and notification workflows.
• Event and consultation modules with registration, surveys, and analytics.
• Mobile-responsive web interface for secure access anywhere.
• API access for integrations, automation, and data export.
• UK-hosted on accredited cloud infrastructure with high availability.

Benefits

• Create secure digital communities quickly without new infrastructure or software.
• Share and co-author documents safely with full version control.
• Engage stakeholders through consultations, surveys, and targeted communications.
• Reduce email overload using structured forums, messaging, and announcements.
• Onboard users via SSO or self-registration, speeding adoption.
• Improve governance with granular permissions, audit trails, and reporting.
• Support hybrid teams with mobile access and real-time notifications.
• Integrate with existing systems to streamline workflows and data reuse.
• Maintain service continuity through managed updates, backups, and support.
• Scale communities and storage on demand while controlling licence costs.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@mvine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

669902104624817

Contact

FRANK JOSHI
+44 208 392 4820
accounts@mvine.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Mvine is delivered as a fully managed SaaS on UK public cloud infrastructure, so buyers do not manage underlying hardware. Access requires an internet connection and a modern browser; performance depends on buyer network conditions. Standard maintenance and upgrades are scheduled out of hours where possible and notified in advance, with occasional short service windows. Data is hosted UK-onshore by default and is not buyer-selectable as standard. Optional integrations (SSO, legacy data migration, bespoke connectors) may require additional scoping and cost. Enhanced disaster-recovery packages and out-of-hours support are available by agreement.
• System requirements:
  • Reliable internet connection to access web and API services.
  • Modern browser (Chrome, Edge, Firefox, Safari) with JavaScript enabled.
  • Buyer SSO credentials for SAML/OIDC/LDAP if federated login required.
  • Supported email domain for notifications and user onboarding.
  • Devices with up-to-date OS security patches and anti-malware.
  • HTTPS/TLS 1.2+ outbound access permitted through buyer firewall.
  • Optional mobile access via responsive browser on iOS/Android.
  • API clients require HTTPS and valid authentication tokens.
  • Data import/export requires standard file formats (CSV, PDF, DOCX).
  • Admin users need rights to manage roles, groups, and integrations.

User support

• Email or online ticketing support: Yes
• Support response times: Mvine provides email and online ticketing support during UK business hours (Monday–Friday). We acknowledge and triage tickets within one business day, with faster response for higher-severity issues. Critical incidents are responded to within hours under the agreed SLA. At weekends and UK public holidays, standard tickets are handled on the next business day; enhanced out-of-hours and weekend support is available by prior agreement for services requiring 24/7 cover.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Mvine provides three support levels aligned to buyer need and published pricing:; ; Standard support (included):; Included as part of the core SaaS licence/support charge. Covers service access, incident reporting, bug fixes, “how-to” guidance, and minor configuration advice. Support is via email/online ticketing during UK business hours with agreed SLA targets and escalation for critical incidents.; ; Enhanced support (optional):; For buyers needing higher assurance (extended hours, faster SLAs, dedicated environments, or enhanced DR). Enhanced terms are agreed at call-off and priced transparently as an uplift to the baseline licence/support or via a defined support package.; ; Professional / cloud support services (optional):; Specialist services such as integrations, data migration, change management, UX/design, onboarding assistance, training delivery, and community operations. These are priced using the published day rates (SFIA-aligned or blended rates) in the G-Cloud 15 pricing/rate card, and only delivered under agreed statements of work.; ; Account management:; All buyers receive a named service contact. For larger or higher-criticality deployments, Mvine provides a Technical Account Manager / Cloud Support Engineer to lead service reviews, roadmap alignment, incident escalation, and optimisation. Any dedicated TAM/engineer time is costed under the optional professional services rates unless explicitly bundled in an enhanced support package.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mvine helps buyers start quickly through a structured onboarding and enablement approach. After contract award we run a kick-off to confirm objectives, user groups, governance, SSO/integration needs, and an implementation plan. We provision the buyer’s secure tenant, configure baseline communities/portals, set roles and permissions, and enable any agreed integrations.; ; Administrators receive hands-on training (remote by default, onsite if required) covering user management, content governance, configuration, reporting, and support processes. End users receive role-based online training sessions and quick-start guides focused on everyday tasks such as joining communities, sharing documents, participating in discussions, using notifications, and attending events or consultations.; ; We provide clear documentation for admins and users in HTML/PDF formats, plus in-platform guidance and tooltips. During the first weeks of live use, Mvine offers hypercare support to resolve issues quickly, answer questions, and help optimise structure and adoption. Optional professional services are available for change management, onboarding campaigns, content migration, and tailored training to ensure buyers achieve value rapidly and sustainably.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, buyers can extract all their data through a controlled off-boarding process. Mvine provides a full export of buyer-owned content and user data in standard, open formats. This typically includes: document and media files in their original formats with an accompanying folder structure, and structured data (such as users, groups, metadata, discussions, events, consultations and audit logs) exported as CSV/JSON. For larger environments, exports can be staged or delivered via secure download, encrypted transfer, or API-assisted extraction.; ; During notice, we agree the export scope, timing, and any migration support required. Buyers are given time to validate that exports are complete, readable, and meet their regulatory needs. If required, Mvine can provide optional professional services to support migration to a replacement platform, including data mapping and integration handover.; ; After buyer confirmation, access is removed and data is securely deleted from live systems and backups in line with the agreed retention period (standard deletion 30 days after termination unless otherwise agreed). Written confirmation of deletion is provided on request.
• End-of-contract process: At end of contract, Mvine follows a structured off-boarding process agreed with the buyer. On receipt of termination notice we confirm the end date, identify any services that must continue during transition, and agree a data-extraction plan. We then produce a full export of buyer data and content in standard formats, provide secure transfer, and support buyer validation that the export is complete and usable. Once the buyer confirms successful extraction (or the agreed transition window ends), we disable all user access, revoke integrations/SSO trust, and initiate secure deletion of tenant data from live systems and backups in line with the agreed retention period (standard deletion 30 days after termination unless otherwise agreed). Deletion confirmation is provided if requested.; ; Included in the contract price: standard exit planning, one full data export, secure delivery of the export, and normal off-boarding support via the helpdesk.; ; Additional cost (only if required): bespoke or repeated exports, complex data mapping, migration or integration handover services, extended parallel-run/hosting beyond the contract end date, enhanced out-of-hours support during transition, or buyer-specific compliance reporting. These are scoped and priced transparently using the published G-Cloud 15 day rates and agreed through change control before work starts.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mvine is mobile-responsive and works through standard mobile browsers. Core functions—secure login, viewing and posting content, messaging, notifications, document access, and event participation—are available on mobile. On smaller screens, some administrative and configuration tasks (such as complex role/permission setup, bulk content management, and advanced reporting) are easier on desktop, and certain dashboards may present in a simplified layout. The underlying capabilities and security controls are the same across mobile and desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mvine is accessed through a secure, browser-based web interface. Users authenticate via SSO or Mvine credentials, then interact with their communities via dashboards for content, messaging, forums, events, consultations and notifications. Administrators manage users, groups, roles/permissions, layouts, onboarding settings, integrations and reporting through dedicated admin screens. The interface is mobile-responsive and supports self-service configuration without needing buyer-managed infrastructure.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Mvine designs and tests the interface to WCAG 2.2 AA principles. We carry out accessibility checks during development, including keyboard-only navigation, focus order, colour/contrast review, semantic headings and form labels, and testing with common screen readers (such as NVDA/JAWS on Windows and VoiceOver on macOS/iOS). We also validate key user journeys (login, navigation, content upload/download, discussions, event registration and admin tasks) to ensure they remain usable with assistive technologies. Accessibility issues identified through testing or user feedback are logged, prioritised and remediated through our regular release cycle. Buyers can report any accessibility concerns through support, and we will work with them to address blockers promptly.
• API: Yes
• What users can and can't do using the API: Mvine provides a secure, authenticated REST-style API to support integrations and automation. Buyers can use the API to: provision and manage users and groups (subject to admin permissions), synchronise identity and profile data from their directory, create/read/update content and metadata, post or retrieve discussion items, access audit/usage information, and export data for reporting or migration. API access is enabled during onboarding and tied to the buyer’s tenant, roles and policies, so actions available via the API mirror what an authorised admin or service account can do in the web interface.; ; Buyers cannot use the API to alter core platform code, bypass role-based controls, or change underlying hosting/infrastructure settings, as Mvine is fully managed SaaS. Some advanced configuration and UI layout tasks remain web-admin only, and any bespoke API extensions follow change control and agreed scope. Rate limiting and tenant isolation protect service performance.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise Mvine extensively within their tenant without code changes. Administrators (and delegated power users where permitted) can customise: community and portal structure, branding and themes, navigation, landing pages, content templates, metadata fields/taxonomies, roles and permissions, onboarding workflows, notification rules, consultation/event forms, and integration settings (for example SSO, directory sync, webhooks/API clients).; ; Customisation is performed through the secure web-based admin interface, using configuration screens and self-service tools. Changes take effect immediately or on a scheduled basis, and are governed by role-based access controls so only authorised admins can modify service-wide settings.; ; Buyers cannot customise the underlying SaaS infrastructure, core platform code, or shared security controls. If buyers require bespoke features beyond configurable options, Mvine can provide professional services to design and deliver enhancements under agreed scope, pricing and change control, while keeping the core platform evergreen.

Scaling

• Independence of resources: Mvine is a multi-tenant SaaS with logical isolation and capacity controls to prevent “noisy neighbour” impacts. Each buyer’s data and workloads are separated at application and database levels, with tenant-scoped partitions and role-based access. Shared services are protected using rate limiting, queueing, and resource quotas for high-load operations (for example bulk uploads or exports). We monitor performance (latency, throughput, error rates, storage growth) per tenant and across the platform, and scale horizontally on iomart’s UK cloud infrastructure as demand increases. Proactive capacity planning and automated alerting ensure sustained performance for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Mvine provides metrics through the admin interface and reports, including: number of registered and active users, community/group membership, login and engagement activity, content volumes and growth, document downloads/uploads, discussion posts and responses, event/consultation registrations and completion rates, notification delivery/opens, and support/incident trends. Administrators can view dashboards in near real time and export usage data for internal reporting or optimisation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Mvine is hosted in iomart UK datacentres, which provide audited physical security controls aligned to recognised standards (including ISO 27001–based facility controls). All buyer data is stored on encrypted storage/media within the hosting environment, and access is restricted through tenant isolation and role-based controls. Encryption keys and storage access are managed under Mvine’s ISO/IEC 27001:2022 ISMS and iomart’s datacentre security regime.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Buyers export data through self-service tools in the Mvine web interface and, where required, via API. Administrators can download documents and media in original formats, and export structured data (users, groups, metadata, discussions, events, consultations, and audit/usage logs) as CSV/JSON. Exports can be filtered by community, date range, or content type. For large datasets, Mvine can provide staged exports or secure bulk transfers on request. Role-based permissions ensure only authorised admins can run exports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Mvine protects data in transit using HTTPS with TLS 1.2+ (TLS 1.3 where supported), strong cipher suites, and trusted CA-signed certificates. We enforce secure transport (HSTS), disable legacy protocols, and monitor for certificate or transport weaknesses. Buyers can also use SSO over secure TLS connections.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Internal service-to-service traffic is encrypted using TLS 1.2+ (TLS 1.3 where supported). Other protections include network segmentation, firewalling, and private VLAN controls within the hosting environment.

Availability and resilience

• Guaranteed availability: Mvine provides an availability SLA for the Cyber Secure Collaboration Portal delivered as a managed UK-hosted SaaS service. We guarantee 99.9% service availability per calendar month, excluding pre-notified planned maintenance. Availability is measured end-to-end at the service interface and monitored continuously.; ; Planned maintenance windows are scheduled out of hours where possible and communicated in advance. If unplanned downtime causes availability to fall below the monthly SLA, buyers are eligible for service credits/refunds applied to the next invoice, on a sliding scale proportional to the shortfall. For example, a breach below 99.9% triggers credits, with higher credits for lower achieved availability. Credits are the buyer’s sole financial remedy for SLA breaches, without limiting other contractual rights.; ; Mvine operates incident response and escalation procedures aligned to our ISO/IEC 27001:2022 ISMS, and we provide timely outage notifications and status updates until resolution. Enhanced availability targets and bespoke DR commitments can be agreed at call-off for higher-criticality deployments, with corresponding SLA and pricing adjustments documented in the order form.
• Approach to resilience: Mvine’s SaaS platform is designed for resilience at application, data, and hosting layers. The service runs on iomart’s UK Public CloudSure infrastructure, using high-availability configurations across multiple UK datacentres with redundant power, cooling, networking, and storage. Within the platform, critical components are deployed in clustered, fault-tolerant configurations, with automated health checks and failover to maintain continuity if a node or service degrades.; ; Data resilience is provided through hourly backups, integrity checks, and tested restore procedures. Standard recovery targets are RPO ≤ 1 hour and RTO ≤ 1 hour, with optional enhanced disaster recovery (for example mirrored environments and near real-time replication) available for buyers with higher criticality requirements. We continuously monitor service health (availability, latency, error rates, storage growth) and use proactive capacity planning to prevent overload.; ; Resilience controls, incident management, and change processes are operated under Mvine’s ISO/IEC 27001:2022 ISMS. Further technical detail on datacentre architecture and DR design is available to buyers on request.
• Outage reporting: Mvine reports outages through multiple channels to ensure buyers are informed quickly and can track recovery. When an incident is detected, we post status updates via the Mvine support/ticketing service and notify nominated buyer contacts by email for any service-impacting events. Updates include impact, affected components, workaround (if any), and estimated restoration steps, and are refreshed until resolution and closure.; ; Mvine does not currently provide a public status dashboard for all tenants; instead, buyer-specific incident communications are issued directly to the buyer to reflect the scope of impact. Where buyers integrate via API, any API service degradation is included in the same incident notifications and post-incident reporting.; ; After resolution, we provide an incident report on request (and for major incidents by default) covering timeline, root cause, corrective actions, and preventive measures. Planned maintenance is communicated in advance with expected duration and any user action required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Mvine management interfaces is restricted by role-based access control and least-privilege permissions. Only authorised buyer administrators can access admin functions, with roles assigned by nominated buyer contacts. Admin login uses strong authentication (SSO with MFA where enabled, or Mvine MFA), and all privileged actions are logged and auditable. Support channels are limited to named buyer contacts and approved third parties. Ticket access or priority changes are verified against registered accounts and tenancy. Sensitive actions (for example user resets or data exports) require additional confirmation. Mvine staff access is time-bounded, monitored, and controlled under ISO/IEC 27001:2022.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Mvine follows an ISO/IEC 27001:2022–certified Information Security Management System (ISMS) covering governance, risk management, secure development, operations, supplier assurance, incident response, and continual improvement. Security policies include access control and least privilege, cryptography and key management, asset and data classification, secure configuration and change control, vulnerability and patch management, logging/monitoring, backup and recovery, business continuity, and personnel security. Policies are aligned to applicable NCSC cloud security principles and reviewed at least annually or after significant change.; ; Reporting and oversight sit with senior management: a designated Information Security Officer leads the ISMS, reports to the Board, and chairs regular risk and security review meetings. Operational responsibility is assigned to system owners and team leads with documented controls and runbooks.; ; Compliance is enforced through mandatory onboarding and annual refresher training, role-based access with audit trails, automated security tooling, peer review of changes, and scheduled internal audits. We also undergo external surveillance and recertification audits as part of ISO 27001. Security incidents, risks, and non-conformities are logged, investigated, tracked to closure, and used to drive corrective and preventive actions. Buyers can request relevant policy summaries and assurance evidence during call-off.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Mvine manages configuration and change under our ISO/IEC 27001:2022 ISMS. Service components (code, infrastructure definitions, dependencies and configurations) are tracked through their lifetime using version control, documented asset registers, and CI/CD pipelines with full audit history. All changes follow a formal workflow: request, impact/risk assessment, peer review, approval, testing in staging, and controlled deployment with rollback plans. Security impact is assessed for every change, including threat/vulnerability review, data-handling implications, access control effects and compliance checks. Emergency changes use expedited approval and are retrospectively reviewed. Logs and post-release monitoring confirm successful, secure implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Mvine operates vulnerability management under our ISO/IEC 27001:2022 ISMS. We assess threats through continuous monitoring of platform logs, automated vulnerability scanning, code and dependency checks, and periodic penetration testing. We track threat intelligence from vendor security advisories, NCSC guidance, CVE databases, and our hosting partner (iomart). Patches are prioritised by severity and exposure: critical security patches are deployed as soon as practicable, typically within hours to a few days, using controlled DevSecOps release pipelines; high/medium issues are scheduled into the next regular release cycle. All patching is tested in staging and includes rollback plans.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Mvine performs protective monitoring within ISO/IEC 27001:2022 ISMS. We identify potential compromises using centralized logging, alerting on anomalous authentication, privilege changes, data access spikes, malware indicators, and infrastructure health events, supported by automated tools and hosting-partner monitoring. Alerts are triaged by trained engineers using documented runbooks. When a compromise is suspected, we contain affected accounts or services, preserve evidence, and escalate to incident management. Critical security incidents are responded to immediately within business hours, with rapid escalation and out-of-hours response available for severe events. Buyers are informed promptly of any confirmed impact and receive incident reports covering cause and remediation
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mvine manages incidents under pre-defined ISO/IEC 27001:2022-aligned procedures and runbooks for common events (service outage, security alert, data issue, integration failure). Users report incidents via email or the online ticketing system, selecting severity where applicable; critical issues can be escalated through agreed contacts. Incidents are logged, classified, and handled through triage, containment, resolution, recovery, and post-incident review. We provide status updates during resolution and issue incident reports for major incidents (and on request for others) covering timeline, impact, root cause, corrective actions, and prevention measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Thursday 11 September 2025
• What the ISO/IEC 27001 doesn’t cover: Mvine’s ISO/IEC 27001:2022 certification covers the information security management system for the design, development, hosting, operation and support of the Mvine SaaS platform and associated corporate processes within Mvine’s control. It does not extend to buyers’ own environments or devices, including buyer-managed networks, endpoints, identity providers, or local security controls. The certification also does not cover third-party services outside Mvine’s ISMS scope, such as customer-procured systems or integrations that are not delivered and operated by Mvine, nor the internal ISMS of our hosting provider (iomart), which is covered by their own datacentre certifications and controls. Any bespoke buyer-specific developments or integrations are brought under Mvine’s secure development and change processes where delivered by Mvine, but underlying third-party components remain within their respective provider scopes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ab8e1dde-90c3-4cae-a8aa-712750d71a2e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@mvine.com. Tell them what format you need. It will help if you say what assistive technology you use.