BYTES SOFTWARE SERVICES LIMITED

Progress ShareFile

ShareFile provides organizations a client experience with a secure, easy-to-use interface that streamlines documents and client-facing workflows.

ShareFile provides solutions to easily and securely exchange documents with client users.

Features

• Enterprise File Sync and Share
• Project Management
• E-Signature
• Client Onboarding
• Client Hub
• Secure Collaboration
• Audit reporting
• Hybrid Cloud

Benefits

• Secure, streamlined document workflows
• Enhanced productivity, control, and compliance
• Secure sharing (encryption, granular permissions)
• Improved client experience (custom portals, e-signatures, notifications),
• Workflow automation (AI tagging, project templates)
• Outlook/Gmail integration
• Robust audit trails (activity logs, alerts)

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

669929261761805

Contact

Richard Read
01372 418 500
tenders@bytes.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ShareFile integrates seamlessly with the software such as Microsoft outlook and Office, Google Drive, Salesforce ,so you can automate document workflows, securely send files, and sync work across all your devices. For information on downloads and more integration information, see Integrate ShareFile https://www.sharefile.com/apps-integrations
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Accessible by web browser (Edge, Firefox, Chrome, Safari)

User support

• Email or online ticketing support: Yes
• Support response times: Severity Base Support Enhanced Support; Severity 1 30 minutes <15 minutes; Severity 2 2 Business hours 30 minutes; Severity 3 8 Business hours 4 Business hours; Severity 4 8 Business hours 4 Business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Yes, such testing has been completed. Results would not be shared for the time being.
• Onsite support: No
• Support levels: Our support offerings can be found at https://support.sharefile.com/s/article/ShareFile-Support-Offerings-and-Coverage
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We have Documentation, Support and "How-To" videos on YouTube and our Customer Success Engineers can assist with adoption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will return or provide an opportunity for You to retrieve all Personal Data after the end of the provision of Products and/or Services and delete existing copies.; ; With respect to cloud services, You shall have thirty (30) calendar days to download Your Personal Data after termination of the Agreement and You must contact technical support for download access and instructions. In the event You do not contact technical support for this purpose within 30 calendar days after the end of the provision of Products and/or Services. Your Personal Data will be deleted thereafter in accordance with Our data retention policy and as required by applicable law. (DPA §12)
• End-of-contract process: You shall have thirty (30) calendar days to download Your Personal Data after termination of the Agreement and You must contact technical support for download access and instructions. In the event You do not contact technical support for this purpose within 30 calendar days after the end of the provision of Products and/or Services. Your Personal Data will be deleted hereafter in accordance with Our data retention policy and as required by applicable law. (DPA §12)
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: ShareFiles service interface is in its Admin settings. The Admin settings can provide granular control over user access, security, branding, and account management, accessed via Settings > Admin Settings for comprehensive oversight of storage, users, reports (usage, access, storage), security policies (SSO, 2FA, IP restrictions), and branding (logos, subdomains). Admins can manage billing, customize email notifications, set up device security, and use features like Policy Based Administration for AD group-based permissions or Folder Templates to standardize structures.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: ● Visual assessment.; ● Keyboard & mouse navigation and interaction.; ● Exploratory testing using screen readers such as JAWS with Chrome, Firefox with NVDA, VoiceOver on; iOS Safari and Android Chrome with TalkBack.; ● QA tools and validators such as browser developer tools, aXe devTools, color contrast analyzers
• API: Yes
• What users can and can't do using the API: You'll need a ShareFile account, first of all. Then you grab an API key for each app you want to build from your account settings page.; ; We recommend that you start out by checking out our Quick Start Guide and then learn how to authenticate with us, before you dive into the code samples and the documentation.; ; The ""How-to Guides"" will get you started on common ShareFile use cases, as well as help you troubleshoot issues; ; You will probably also want to look at our client libraries to see if we have one available for your preferred language or platform.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: You can customize ShareFile by editing account branding, personal settings, and document templates.

Scaling

• Independence of resources: ShareFile ensures that customer performance is not impacted by other tenants through a combination of architectural isolation and capacity controls. Customers may deploy customer-managed StorageZones, providing full control and physical separation from other workloads.; ; For ShareFile-managed zones, logical isolation and multi-tenant safeguards ensure predictable service levels. Horizontal scaling—such as adding StorageZone Controllers—enables throughput expansion for high-volume operations. Network best practices, including endpoint whitelisting, prevent external throttling. These measures, supported by documented security architecture and SLA commitments, ensure consistent performance regardless of demand from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: ShareFile reporting is a built-in feature that allows administrators (and authorised employees) to track and analyse account activity. It provides visibility into how your ShareFile environment is being used, covering areas such as:; ; Usage Reports: Overall account activity.; Access Reports: Who accessed files and when.; Access Change Reports: Permission changes.; Storage Detail & Summary: Space usage by folders or users.; Share Request Reports: Activity related to shared files.; User Reports: User-level engagement.; Bandwidth Reports: Data transfer details.; Messaging Reports: Activity from ShareFile messaging.; ; Reports can be one-time or recurring (daily, weekly, monthly) and are downloadable in Excel or CSV formats.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Progress

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Progress ShareFile offers flexible hybrid model for data storage. Storage can be managed by the customer via customer-owned on premise or cloud storage solutions or via ShareFile cloud with datacentres all over the globe including Middle East. Customer has their own encryption keys. Please refer to:; ShareFile Security whitepaper section 3 and 4 onhttps://trust.sharefile.com/d/share-file-security-white-paper/UJQvP6 for more details.; Please refer to Progress ShareFile Data Processing Addendum on https://trust.sharefile.com/ for more details on Data Processing
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data by manually downloaded the data or the admins can bulk download data though the API or PowerShell Scripts.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Original data format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Documents: PDF, doc, docx, xls, text files, HTMLs, and sitemaps
  • Multimedia: Videos and audio files
  • Images
  • All file types

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please refer to ShareFile End User Agreement: https://www.progress.com/docs/default-source/eula/progress-sharefile-eua-(august-12-2025).pdf?sfvrsn=bfa8f891_2
• Approach to resilience: ShareFile hosts separate management planes in the United States (for sharefile.com tenants) and the European Union (for sharefile.eu tenants) to provide the ShareFile services. Both management planes are hosted on Amazon Web Services (AWS), using resiliency within the AWS region by using multiple locations to host the services. For each management plane, replication to a secondary region has been implemented, allowing to fail over to this region when the primary region becomes completely unavailable. This secondary region is also located in the United States (for sharefile.com tenants) and the European Union (for sharefile.eu tenants).
• Outage reporting: ShareFile provides transparent, real-time outage reporting through its dedicated Status Page, powered by Atlassian Statuspage. This platform displays current service health, incident details, and historical performance data. Customers can subscribe to proactive notifications via email, SMS, or RSS feed to receive immediate alerts on new incidents, updates, and resolutions.; ; Each incident update includes a clear description, affected components, current status (e.g., investigating, monitoring, resolved), and estimated next update time. Communication follows industry best practices for timeliness and clarity, ensuring customers remain informed throughout the incident lifecycle. Additionally, ShareFile’s SLA framework defines response and resolution targets, supported by structured escalation workflows and audit trails for compliance. These measures guarantee that customers receive accurate, consistent, and timely information during any service disruption, reinforcing ShareFile’s commitment to reliability and transparency.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Single sign on (SAML), One-time codes for authentication
• Access restrictions in management interfaces and support channels: We can use use the Security policy options to:; Add trusted domains; Edit or disable auto-remediation (enabled by design); Configure account lock-out options; Enable Terms and Conditions for your account; Add IP restrictions; Define authentication options
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Single sign on (SAML), One-time codes for authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Please refer to the following standards:; Https://trust.sharefile.com/d/share-file-iso-27701-certificate/ZjRBlY; Https://trust.sharefile.com/d/share-file-soc-2-type-ii-audit-report/yabEdJ; Https://trust.sharefile.com/d/share-file-2024-third-party-pen-test-lo-a-final/eyNGqp; Https://trust.sharefile.com/d/soc-2-bridge-letter/6pHPqt; https://trust.sharefile.com/d/standard-sig-2024-lite-share-file-final-nm/JP9V1d; Https://trust.sharefile.com/d/pci-dss-assessment-report/Ic0oK3
• Information security policies and processes: Please refer to https://trust.sharefile.com/d/progress-software-information-security-policy/mJNJ6C
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ShareFile implements measures to ensure information security is integrated into various stages of information systems. Developers adhere to a Secure by Design approach within the Software Development Life Cycle. Changes to systems are managed, reviewed, tested, and approved following the Change Management Policy. Internally developed software undergoes periodic security control reviews and independent security testing before production migration. A Network Security Program and Secure by Design process are maintained for operations, communications, development, and maintenance controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ShareFile performs periodic internal reviews and assessments based on assessed risk, and contracts with independent parties to do so when required by certifications and standards, and as appropriate. These include IT controls assessments, vulnerability assessments, penetration tests.; ; Results are reviewed by qualified security personnel and remediated according to threat & vulnerability management processes. Qualified external assessors and an internal security testing team perform threat modeling, vulnerability scanning, and penetration testing. Vulnerability scanning must be performed at least monthly for all systems, including applications and web interfaces. Remediation activities are developed, and changes are implemented to address vulnerabilities based off severity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ShareFile has a defined process for continuous monitoring to identify new vulnerabilities. This includes periodic internal reviews and assessments based on assessed risk, and contracting with independent parties when required by certifications and standards. These include IT controls assessments, vulnerability assessments, penetration tests.; ; The results are reviewed by qualified security personnel and remediated according to threat & vulnerability management processes. Qualified external assessors and an internal security testing team perform threat modeling, vulnerability scanning, and penetration testing. Vulnerability scanning performed at least monthly for all systems. Remediation activities are developed and changes are implemented to address vulnerabilities based on severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident response policies and procedures are documented and available to guide personnel in the identification and escalation of security and confidentiality related incidents. A variety of identification and reporting channels are available for internal and external users to facilitate the timely communication of potential incidents.; ; An on-call schedule is implemented to ensure personnel are available for 24/7 incident response and monitoring coverage of security events including unauthorized activity or intrusion attempts. System-reported security incidents are documented and tracked by the Security Operations Center. Security event logs are tracked utilizing a third-party service. Incident Management Policy is not shared with customers.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: ShareFile Trial is for Premium version. Includes 30 days access to Projects, E-Signatures, Automated Workflows, AI elements as well as our File Sync and everything in Advanced and Standard.; ; Limitations:; Anonymous sharing disabled.; Daily Email Limit: 20.; 10GB storage capacity.; 100 File upload limit.; Two-Step Verification unavailable.; ShareFile Templates unsupported.
• Link to free trial: https://www.sharefile.com/try/premium-plan/email-address

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Wednesday 5 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Peers Quality Assurance Ltd
• ISO 9001 accreditation date: Wednesday 1 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Thursday 23 October 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3990f676-b304-42c4-9776-0869f2d32229
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 21e94cf4-cda7-4d3a-8343-71e6363aef69
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance L2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.