EA CHANGE
User Research
We provide quantitative and qualitative user research to help you understand how your users interact with your services. Our actionable insights and recommendations support the development of accessible and inclusive user centred services.
Features
- Lab based or location based user testing
- Contextual and ethnographic research
- Research aligned to business goals
- Working to GDS standards
- Face to face and remote research and testing
- Outputs: personas, user stories, prototypes, journey maps and service blueprints
Benefits
- In-depth understanding of users and their needs
- Actionable research insights and recommendations
- Understand how users interact with your services
- Supports the development of accessible and inclusive services
- Continuous user validation
- Increased uptake of digital services
Pricing
£450 to £1,150 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at eagov@eacg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 7 1 1 5 3 6 4 6 1 9 6 2 2 6
Contact
EA CHANGE
Elaine Griffin
Telephone: 07971 110130
Email: eagov@eacg.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We will work with you to define your strategy, vision and objectives and we will carry out a current state or maturity assessment to understand the 'As Is' position. Building on this foundation we will create a roadmap and realistic plans that will lead to achievement of your ambitions and realisation of benefits.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We carry out training needs analysis during the early stages of the project to understand our customers requirement and to develop an incremental training plan. Our trainers can support our customers with a number of different training methods and styles including, groups sessions, 1-2-1 training, training documentation, video tutorials and job shadowing. All of our teams provide knowledge transfer support, ensuring that we pass on as much knowledge as possible to support the effective continuation of services that we have delivered.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our services plays a key role in set-up and migration to support the transition to cloud hosting or cloud software. Our digital team will be will also be building key relationships with your teams during user research and service design, so they are ideally placed to support your users during the migration, minimising disruption and monitoring activity to reduce risk and data loss. We understand the complexity of large scale migrations and are on hand at all times to mitigate the risks and to support our clients through transition safely
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We operate an internal quality management system which defines our quality standards and procedures. These standards and procedures are operated across all of our services to ensure that we provide excellent service quality. We offer internal quality assurance assessment of our own work, regularly reporting findings and progress to our customers and quality assurance of suppliers in the supply chain. We provide a full suite of testing for our cloud services, ensuring quality standards are met.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
We are committed to reducing our carbon footprint, taking action that will allow us to become net zero by the end of 2030
Whilst we are working towards this goal, we have achieved carbon neutrality by offsetting the carbon that we can’t currently remove. We have funded climate projects through partnership with ecologi to achieve this. This past year we have been successful in off-setting 3 times our carbon emissions, planting 1515 trees and restoring UK habitats.
Our commitment extends to our supply chain, we have introduced policies and checks to ensure that our suppliers join us on our journey to net zero.
We have signed up to the SME Climate commitment and engage actively with this group and other organisations that are helping us to understand the difference we can make to the natural world and the fight against climate change.
We have committed to reducing our office impact by:
• Implementing a paperless office
• Reducing our office space to the minimum size necessary
• Utilising a managed shared office space
• Encouraging working from home to reduce travel into the office
• Creating internal policies on supplier chain commitments to fighting climate change
• Introducing a cycle to work scheme
• Encouraging walking and cycling to work as part of our climate change and wellbeing policies
• Encouraging car sharing and use of public transport wherever possible.
We have set up an internal green team who champion green initiatives and get our team involved in carbon reduction activities.
We will commit to plant trees for each project/statement of work via G-Cloud.Wellbeing
Improving health and wellbeing in the workplace is a top priority initiative at ea Change. We have developed a workplace culture of diversity, inclusion and belonging, where everyone owns and values their own and each other’s well-being. This not only applies to our existing workforce but is also evidenced through our recruitment practices, staff development initiatives and staff retention policies where diversity, inclusion, accessibility and physical and mental health support are key factors which we measure and monitor to ensure success.
To support our goal of happy and healthy employees, we have invested in health facilities. We offer our employees full access to weekly yoga and meditation classes as well as a state-of-the-art gym and we run mental health sessions as well as life classes around financial planning and preparing for the future. We also have a company-wide private medical policy which provides support for both mental and physical health.
For each project/statement of work via G-Cloud we will provide mental health first aiders for our deployed resources. Clients can also draw on this service where required. We will also share our experience and journey to wellbeing best practice to support clients with their own initiatives.
Pricing
- Price
- £450 to £1,150 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at eagov@eacg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.