ENTSERV UK LIMITED

DXC Technology - Workday SaaS

Workday provides unified finance, human resources and
student/faculty lifecycle management cloud applications designed for
the way people work in today’s organisations.

Features

• Financial Management
• Human Capital Management (HCM)
• Workforce Planning and Analytics
• Talent Management
• Payroll and Benefits Administration
• Procurement and Spend Management
• Learning and Development
• Unified comprehensive data and integration layer
• Reporting and Dashboard
• Built in Self-service intuitive portal(s)

Benefits

• Reduce manual effort, improve accuracy, and accelerate resolution times.
• Automate workflows easily without requiring extensive coding expertise.
• Access eligibility rules to employee data in one place.
• Find information and take action through a modern user experience.
• Personalised experience and engaging interface empowering employees.
• Discover insights and analytics to make informed decisions
• Mobile workforce flexibility to leveraging their mobile device.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

671465455707278

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Enterprise performance management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Recommendation is to always leverage out-of-the-box to ensure technical debt does not arise due to extensive customisation.
• System requirements:
  • Workday supports modern desktop operating systems through compatible web browsers
  • Mobile app - Android 8.1+ and iOS 15.0+

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are dependant on which service is contracted. We can have dedicated Managed Service team form an extension of the client's support and thus will align to client's SLA's. For Managed Services that work on requests only, one business day. Business working week 9am-5pm Monday-Friday. Other options available upon request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We leverage servicenow as our support tool. servicenow assesses its Platform against the latest WCAG 2.2 standards. They are continuing to uphold WCAG 2.1 AA standards in our testing practices and Product Development Lifecycle (PDLC). This means they are rigorously evaluating and building accessible solutions that work better for everyone, including our users with different abilities.; Please refer to the following link relating to servicenow Accessibility standards adherence, https://www.servicenow.com/uk/accessibility-statement.html#:~:text=We%20are%20assessing%20our%20Platform,and%20Product%20Development%20Lifecycle%20(PDLC).
• Onsite support: Yes, at extra cost
• Support levels: DXC provides tailored levels of service depending upon the specific needs of the customer, and therefore costs depend upon the customer's specific needs. Please contact DXC to discuss specific requirements and costs.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: DXC are an authorised Workday training partner, certified to deliver the Vendor course material and also provide bespoke training services which ranges from onsite training to online training and can be delivered as a train the trainer session or an end user session. Where appropriate, documentation will be provided to support the training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The customer can choose to extract their data on their own via specific reports provided by Workday or the customer can engage Workday Professional Services or a Workday partner to assist in the data extraction process.
• End-of-contract process: Workday Support follows a customer off-boarding process to initiate the deletion of a customer’s tenant. The customer may retrieve their customer data from within the service. After obtaining appropriate approvals, the customer instances are disabled and subsequently deleted. Data will be retained according to terms in the contract. Workday permanently deletes the customer tenant. Off-boarding activities are documented and tracked in an online tracking system or support case.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: DXC will provide onboarding and offboarding documentation to the client via an agreed format (e.g. PDF) and will share it with the client. ; Workday also offer fee-based courses focusing on teaching core administrators in-depth knowledge. They also can to validate their expertise with a Workday Pro certification.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop service only requires a Web browser for access. Mobile can also access the same service as desktop users via a URL, or alternatively they can download the Workday mobile App(s) for a mobile 'App' experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Workday interface is designed to provide a seamless, intuitive, and user-friendly experience that enhances productivity and efficiency across organisations.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Workday is continually working towards adhering to Web Content Accessibility Guidelines (WCAG) version 2.2, Levels A and AA, as well as Section 508 and EN 301 549.
• API: Yes
• What users can and can't do using the API: Workday was designed from the outset to interoperate with other systems and empower hybrid IT and business teams to implement custom integrations efficiently and securely. For more detail, please refer to the following documentation, https://www.workday.com/content/dam/web/uk/documents/datasheets/datasheet-workday-integration-cloud-platform-uk.pdf
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All user facing information can be customised including user authenticated data.

Scaling

• Independence of resources: In order to manage tenant performance and availability, Workday performs system capacity planning / analysis as well as monitors / supports the Workday network and systems on a 24 x 7 basis. Workday commits to a Service Response and Availability SLA.

Analytics

• Service usage metrics: Yes
• Metrics types: Workday generates monthly reports that summarise the activity in customer's Production tenant. These reports include metrics on the customer's usage of their Workday production tenant, tenant availability (uptime), and response time (performance).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Workday

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Workday relies on the Advanced Encryption Standard (AES) algorithm with a key size of 256 bits for encryption at rest. https://www.workday.com/content/dam/web/se/documents/datasheets/datasheet-workday-security-se.pdf
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The customer can directly export data from the Workday Service through a variety of reports that are made available.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XML
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Workday enables customers to share one physical instance of the Workday system while isolating each customer tenant’s application data (using the Workday Object Management Server).; Every user ID is associated with one-tenant (used to access the Workday application). All instances of application objects (such as Organisation and Worker) are tenant-based, so every time a new object is created, that object is also irrevocably linked to the user’s tenant. The Workday system maintains these links automatically and restricts access to every object, based on the user ID and tenant. Tenancy filters ensure retrieval of information only corresponding to the user’s tenant.

Availability and resilience

• Guaranteed availability: 99.95% availability and can include this within a SLA on request.
• Approach to resilience: Workday warrants its service to its standard servicelevel agreement (SLA). The SLA includes a disaster ; recovery (DR) plan for the Workday Production Service ; with a recovery time objective (RTO) of 12 hours and a ; recovery point objective (RPO) of 1 hour. The RTO is measured from the time the Workday Production Service becomes unavailable until it is available again. The RPO is measured from the time the first transaction ; is lost until the Workday Production Service became ; unavailable.; To make sure Workday maintains these SLA commitments, Workday maintains a DR environment with a complete replication of the production ; environment. In the event of an unscheduled outage where the outage is estimated to be greater than a predefined duration, Workday executes its DR plan. The DR plan is tested at least every six months.; https://www.workday.com/content/dam/web/se/documents/datasheets/datasheet-workday-security-se.pdf
• Outage reporting: Workday offers a dedicated portal that provides an at-a-glance high-level summary on the current health status of your Workday data centers (URL - community.workday.com/trust/status).; Users can subscribe and choose the type of alerts they would like to receive via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to applications/support channels, modules, reports, data, APIs and management interfaces is controlled by assigning users to roles and then granting role-based access using access control lists.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Please refer to the following document describing Workday's information security policies, https://www.workday.com/content/dam/web/se/documents/datasheets/datasheet-workday-security-se.pdf; ; DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Workday uses a formal, documented change management processes to govern application, environment and infrastructure changes. Where applicable, all changes require documentation, tracking ticket, approvals, and testing prior to deployment into production.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: On an annual basis, Workday engages a third party firm to perform a network penetration test.; On a semi-annual basis, third party firms are engaged to conduct external system and application assessments to identify potential weaknesses. External vulnerability assessments scan all internet-facing assets including firewalls, routers, and web servers for potential security weaknesses. Critical and high rated issues and corresponding remediation actions taken are documented.; Weekly external vulnerability scans are performed by the security team. to identify vulnerabilities which are actively worked to resolution and documented.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Workday uses third party software tools to support and monitor the network and production systems on a 24 x 7 basis. Network Intrusion Prevention Systems (IPS) and Intrusion Detection Systems (IDS) monitor the network for atypical network patterns. System generated alerts are sent to the Security Operations Center if suspicious network activity is detected, for further investigation, analysis, and resolution. Workday employs endpoint tools to provide advanced threat protection, anti-virus protection and to monitor for anomalous behavior.; More information can be found on section 5.2 of the following document: https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/uk-public-sector-assurance.pdf
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Workday uses monitoring tools and incident response protocols to ensure services are available and that problems are identified, investigated, and resolved. Workday uses third party software tools to support and monitor the network and production systems on a 24 x 7 basis.; A Security Incidents Policy and Incident Response Plan have been implemented to ensure the organization is prepared to respond quickly, properly, and completely if a security incident occurs. The Incident Response plan covers roles and responsibilities, risk analysis, communication, and recordkeeping requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.