Govforms Limited

Govforms digital service builder technical support

We create and support AWS or Azure or GCP or GDS PaaS clouds for your organisation allowing you to host digital submission services that have been built using Govforms digital service builder. We configure any integration required with your existing IT services and migrate legacy services to the new cloud.

Features

• Hosting and integration for digital form submission services
• We can work within existing clouds or create new ones
• We can work with existing hosting suppliers or administer ourselves
• Forms created with GOV Forms run independently and license-free
• Support with replicating and decommissioning legacy forms
• People with experience creating production clouds within central UK government
• Flexibility in cloud design to minimise cost or maximise robustness
• Optional managed support and administration services

Benefits

• No coding required to create/update digital form content and structure
• GDS-assessed technology
• Proven at scale within UK central government
• Reduces cost of legacy infrastructure and licenses
• Use clouds we create to host other digital services
• Extend your existing cloud to host your digital forms
• Integrates your digital forms with your back-end IT systems

£450 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helpme@govforms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

671850000912761

Contact

Mark Preston
07828 047584
helpme@govforms.co.uk

Planning

• Planning service: Yes
• How the planning service works: We can deploy product managers, IT architects and software engineers who in turn can call upon a large network of further specialists if necessary. Our people have years of experience working on business-critical cloud-hosted systems within central UK government.; ; We can draw up delivery plans, risk mitigation plans, infrastructure models, and DevOps toolchain designs where required. We can work with your IT department and project managers to determine the most cost-effective and secure cloud solution that meets your requirements. ; ; We can plan delivery of an extremely lightweight and cost-effective cloud that satisfies your requirements for secure digital form submission, virus-scanned file uploads, and integration with back-end work management systems. If you have an existing AWS or Azure or GCP cloud or GDS PaaS we can work within this and your existing IT and cloud delivery governance processes. If you are new to cloud we can plan out new lightweight governance and delivery processes for you.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • GOV Forms
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • GDS PaaS

Training

• Training service provided: Yes
• How the training service works: We can provide training for your business users and/or analysts in the use of GOV Forms to create complex digital form submission journeys that run for users in the hosted environment. ; ; We can also provide training for your IT people in how to administer the hosted cloud, how it integrates with your IT estate and how you can use it to host other digital services.
• Training is tied to specific services: Yes
• Services the training service works with:
  • GOV Forms
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • GDS PaaS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can replace legacy digital form technology with AWS or Azure or GCP or GDS PaaS hosted GDS-compliant digital form tech that runs form journeys created using GOV Forms. We can help migrate your legacy form UX journeys to run in your own existing or new cloud infrastructure.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • GOV Forms
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • GDS PaaS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The QA and performance testing approach is flexible depending on scope and budget. We can include automated infrastructure tests and/or dedicated QA resource. For high volume services we would usually automate scripted performance tests using Gatling.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support the software and AWS or Azure or GCP or GDS PaaS infrastructure components required to run digital form journeys created using GOV Forms. We can also support most other digital services running in AWS or Azure or GPS or GDS PaaS to ensure your hosting is integrated and cost-effective.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim for a maximum of 1 day turnaround for questions raised by customers, excluding weekends and bank-holidays except for high-severity incidents.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/a
• Support levels: Phone, web chat and online ticketing support is provided for the duration of the contracted period. Our people can support on-site and reach out to our own technical experts and our wider network where required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: IASME Governance Audited

Social Value

• Fighting climate change:

  Fighting climate change

  Govforms is helping fight climate change and is focused on removing CO2 emissions to achieve net zero greenhouse gas emissions by 2050.; Govforms baseline total since 23rd May 2018 to 31st May 2022 is 1918 tCO2e across all Scopes.; Govforms predicts carbon emissions will decrease over the next five years to 1438 tCO2e; a reduction of 25%.; The areas Govforms is actively working on are customer facing digital services it builds, the process of digital form building in the Govforms supply chain eco-systems and where people physically travel. ; Data centres are the biggest driver of carbon generation in our digital and software cloud software and services. Govforms has tied in with the major cloud providers, AWS, Microsoft and Google carbon reducing data centre strategies and is in the process of creating a carbon consumption calculator for customer visibility.; The second biggest generation of energy is the uploading and processing of attachments by users in digital journeys to comply with customers' policy needs. Govforms seeks to minimise the need for such artefacts by good service digital design and trying to influence policy simplification with customers' . Where artefacts are used then Govforms works to dynamically calculate the likely carbon generated to derive what offset is needed for customer funding requests. ; The third area is in the Govforms building process, supply chain and eco-system and people physical movement. Govforms is actively modelling its supply process to uncover the carbon effects of video calls, chat, collaboration software, testing cloud software, emailing and physical travel to reduce carbon generation and encourage its eco-system to carry through as well.; Govforms is seeking to partner with a VSCE or similar to improve its modelling and benchmarking of digital hungry items and carbon off set cost enablement for clients for inclusion in project work funding.
• Covid-19 recovery:

  Covid-19 recovery

  Govforms is rising to the challenge of Covid-19 recovery by creating employment, re-training and other return to work opportunities in the high growth sectors of digital transformation and software. for those left unemployed or underemployed.; Govforms has found that many part-times jobs have evaporated in the economy; which has disproportionally hit women economically in UK society. Equally, the number of economically inactive people rose in the UK population as a result of fearing to go to work for health infection reasons and/or needing to continue to shield. This group found that age and experience worked against them as they attempted to pivot new work and are are largely under utilised economically as result. Govforms believes these groups would work by choice if the right way of working could be offered to them that was skilled and rewarding. Govforms sees an opportunity to connect the designing and building of forms in its Cloud software for Government contracts with these cohorts working remotely to fit their economic and lifestyle agendas. We have found it is less important at what time of day a form is designed and built as long as it is by a certain date. ; ; Long Covid is blighting the lives of many UK citizens, some 1.7m, and we believe that people can have bursts of productivity with the condition and other times work becomes too difficult. Govforms believes it might be possible to break work packages up and buddy people together to try and even out such unpredictable swings in productivity.; ; And so outcome driven work employment contracts become a tantalising possibility that we are pursuing.
• Tackling economic inequality:

  Tackling economic inequality

  Govforms through its innovative cloud software is creating new opportunities for growth in the long tail of Government niche services that struggle to justify investment in traditional large digital teams. By being able to deliver a cost effective approach helps the users of business services: entrepreneurs, new start-ups and small businesses benefiting from the streamlining of Government services that Govforms enables. Helping drive economic and business growth,; ; As a result new employment opportunities are created to fulfil Govforms contracts. Govforms is choosing to target those who face barriers to employment and/or who are located in deprived areas the chance of work.; ; Govforms operates in a high growth digital and software sectors that are known for skill shortages. We responded to this challenge by creating Govforms Academy to support educational attainment relevant to the contracts, including training schemes that address skills gaps and result in recognised qualifications of Govforms cloud software products for such people,; ; Govforms continually seeks a diverse supply chain in its eco-system to deliver contracts drawn from new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals. ; Govforms supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services specifically in lowering the cost of meeting accessibility standards. Govforms continues to invest in developing scalable and future-proofed new methods to modernise delivery and increase productivity. In particular it is working upon making each aspect of accessibility auditing faster and more visible to Government service owners.; Govforms takes a collaborative approach to supply chain partner in co-designing accessibility audit visibility outcomes in a fair and responsible approach in delivery of contracts.; Govforms utilises robust processes to identify and manage cyber security risks in the delivery of contracts throughout the supply chain eco-system.
• Equal opportunity:

  Equal opportunity

  Govforms is helping reduce the disability employment gap by increasing the representation of disabled people in its workforce and supply chain eco-system.; ; Govforms recognises that not all disabilities are visible and segments its approach to be as inclusive as possible in 6 user groups that GDS identifies in digital accessibility. Namely, impaired vision, motor difficulties, cognitive impairments or learning disabilities, deafness or impaired hearing. 1 in 5 people in the UK have a long term illness, impairment or disability. Many more have a temporary disability.; ; Govforms will become a recognised disability confident employer and is cultivating relationships with VCSEs, public sector mutuals and government departments, like the Job Centre, that can refer disabled people directly for work. Opportunistically, the very groups the GDS digital accessibility standards depends upon meeting will help build the digital forms in Govforms Government projects.; ; Govforms supports disabled people in developing new skills relevant to client work through our Govforms Academy. The Govforms Academy is a capability for delivering online training schemes that result in recognised qualifications for Govforms cloud software products. Helping equip all people equally for better financial and job satisfaction success. Govforms Academy encourages diversity in gender, race, religion, sexuality and disability. And makes any reasonable adjustments necessary for people to attain Govforms qualifications.; ; Govforms Academy helps standardise pay by linking it to proven competencies reached in certification and accomplishments delivered for clients,; Govforms incentivises in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills and using them in client work.; Having a direct relationship with each of its users. Govforms identifies and manages the risks of modern slavery in underpayment or visa exploitation in its workforce or supply chain eco-system. We derisk by vetting and paying people directly and consistently.
• Wellbeing:

  Wellbeing

  We support the mental and physical health and well being of people employed by us and in the Govforms supply chain and eco-system in a variety of ways to inspire and motivate people to stay healthy.; While people are mobilised we organise internal social calls several times per week and monthly optional physical meetups, social video calls twice per week and physical local social meet-ups once or twice per month within our working group. Attendance is optional but encouraged. We reach out to colleagues that we have not had contact with for 2 weeks or more to check on their needs and wellbeing. Where issues are reported or identified our process includes 1-1 calls or office meet-ups as required.; ; In terms of monitoring, the directors meet twice-monthly and have a running agenda item to review workspace conditions and remote working tools, processes and policy. We reach out to people in sprint retrospectives, via social calls and meet-ups to identify issues that are fed into continuous improvement of of tools, processes and policies. We are supporting 100% remote working with the social aspects going forwards and give people the choice to work from shared work spaces that we finance.; ; We encourage people within the team to buddy up in working as possible as it is better to work in smaller groups to create a sense of belonging and purpose.; ; We are always trying to find ways of making the social calls fun by thinking up ways of participation like light hearted quizzes and game playing to relieve the intensity and isolation that remote working can also generate.; ; It is on our roadmap to find ways we can increase partnering with VSCEs specialising in mental counselling so our people can reach out confidentially to talk to someone about anything on their minds.

Pricing

• Price: £450 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helpme@govforms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.