Cognizant Worldwide Limited

Intelligent Automation - RPA, Intake, BPM, Machine Learning , NLP, Analytics & Visualization

Cognizant's Digital Workforce brings together intelligent automation solutions to power up your business processes. We lead with a domain and tool based approach to focus on front-to-back automation. Our home-grown catalysts expedite your journey towards a digital future and enhances the digital IQ of your processes.


  • Breadth and depth of expertise across industry domains and horizontals
  • The right operating model to support your shift to digital
  • End-to-end services from ideation to implementation and support
  • Accelerated by 100s of reusable assets covering entire value chain
  • Deep alignment with partners
  • Focused on business outcomes
  • Aided by domain heatmaps, digital worker profiles, domain lexicons
  • Flexible engagement and commercial models
  • Delivered On-premise/on-cloud
  • Authorized re-seller for multiple products


  • Bridge gap b/w digital & legacy, maximize return on platform-investments
  • Back digital experience with digital processes with speed and precision
  • Emerging technology and value stream digitalisation to deliver integrated solutions
  • Augment humans with document/data processing, decision insights
  • Integrated services to provide effortless services and enhanced interactions


£50 to £330 a user a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

6 7 1 9 8 3 2 2 2 1 2 3 3 7 6


Cognizant Worldwide Limited Frank Mcdade
Telephone: +44 (0) 7711 588 127

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No service constraints. Business processes across all industries can be automated based on the applicability of a business case to demonstrate outcomes.
System requirements
  • The base platform runs on Microsoft Windows environment.
  • Minimum H/W and S/W are required to setup environment.
  • Software licenses have to be procured from corresponding product vendors

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times depend on the agreed upon service levels in the contract
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide 24/7 L1, L2,L3 levels of onsite support based on the customer's requirements and criticality of the business processes.
Support available to third parties

Onboarding and offboarding

Getting started
Onboarding experience will be seamless for users and will cover training on using the solution & documentation to use incase of problems. For effective change management, onboarding will be done in a progressive manner to understand challenges and to provide confidence to users in making best use of the solution.
Service documentation
Documentation formats
End-of-contract data extraction
We do not store any data and the solution works on top of existing systems.All data remains on the customers premises or cloud.
End-of-contract process
All documents, solutions created during the contract are fully transferred to the client. No copies of the solution are retained by Cognizant.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
Designed for use on mobile devices
Differences between the mobile and desktop service
Features specific to a tool - that provide metrics, configuration, ability to schedule jobs, view status of jobs are provided by specific vendors and are accessible on the web and mobile.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Customisation available
Description of customisation
"User can customize the service through a web based interface which is access controlled and integrated with your identity management systems.
All individual components can be customized and what can be customized will vary based on individual components. "


Independence of resources
If the demands are unpredictable, a cloud based hosting model can ensure users are not affected based on demand


Service usage metrics
Metrics types
"Metrics are provided at 2 levels - Process specific metrics and Digital Workforce metrics.

Process specific metrics will vary based on individual processes - typical examples include business outcomes

Digital Workforce metrics will provide metrics on number of transactions, license utilization, uptime etc"
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Our ability to re-sell products expanding on an on-going basis.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
Levels of data protection to be agreed with the client during design phase.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported in multiple formats - Microsoft Excel, XML, JSON etc depending on individual needs defined during the project.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service availability is dependent on the customers' infrastructure. The solution can be operational 24/7
Approach to resilience
Individual process automations are designed based on risk intelligence principles to ensure failures are handled gracefully. From an infrastructure perspective, Cloud provides us with that leverage.
Outage reporting
"Outages will be ascertained based on severity of issues that need to be fixed and communicated via the appropriate channels. Usual channels include dashboard, API, mobile, text or email.

Identity and authentication

User authentication needed
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Solutions control access based on roles. In addition, the solution can be integrated with any other secondary access management systems in use
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Compliance mandates such as PCI DSS, HIPAA, ISO 270001, GLBA and SOX require businesses to protect, track and control access to sensitive information.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management processes and approach will vary based on the technology solutions being leveraged for automation. This will be an integral part of the program rather than a dedicated effort.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Solutions implements all applicable security requirements reasonably needed for confidential data protection.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Additional protective monitoring solutions are deployed based on individual client needs
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management approach will be agreed with the client based on the level of service required.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We take our environmental responsibilities seriously and have committed to becoming a more sustainable business, achieving net zero emissions by 2030. Cognizant is compliant with ISO14001 (Environmental Management System) and operates within multiple environmental policies, as set out in our ESG report and overseen by our Chief Sustainability Officer.
We reduce waste and develop sustainable products by leveraging technology advancements in AI, data and analytics, cloud and IoT, with the resulting solutions exploiting our experience, expertise and resources to help address climate change in our own activities and to help our clients meet their sustainability goals and reduce their carbon footprints. Some examples include: transitioning energy-intensive data centres to public cloud use; designing IoT-enabled smart buildings that manage electricity, heating, cooling and water consumption more efficiently to reduce power needs; and using IoT and cloud solutions in transportation and supply chain applications for real-time vessel emissions monitoring to improve shipping route planning and increase fuel efficiency.
Specific initiatives to achieve net zero include:
• Aligning to climate science. Science-based emissions reduction targets submitted for third-party validation with the Science Based Targets initiative (SBTi).
• Ongoing investments in renewable energy. In India over a quarter of Cognizant's energy already comes from renewable sources and we plan to expand our use of onsite solar energy and enter new power purchase agreements with clean energy developers.
• Renewable Energy Buyers Alliance. A global initiative bringing together the world's most influential businesses committed to procuring 100 percent renewable electricity.
• Increasing energy efficiency. We are investing in new energy efficient equipment and technologies across owned offices and data centres globally. Including green commuting, prioritising telecommuting and focussing on paperless working, energy efficient lighting, equipment, and retrofitting cooling systems.
Further information can be found at
Covid-19 recovery

Covid-19 recovery

As a major employer in the UK Cognizant is pleased to have the opportunity to continue helping communities to manage and recover from the impact of COVID-19. We announced a five-year, $250 million effort to support recovery and advance economic mobility in communities around the world.

During and after the pandemic, Cognizant has provided critical resources to strengthen public health systems, education and workforce institutions, jointly developing the Lateral Flow Test AI/ML component for the DHSC and partnering with the Cabinet Office on a data science awareness & training programme. As our company has continued to expand whilst office space has been restricted, we have encouraged Home Working and invested in the concomitant equipment and processes to support, including the rapid expansion of our existing Mental Health programme - adding a significant number of Mental Health First Aiders.

We have actively supported communities in managing and recovering from the impact of the pandemic, including providing those worst affected or shielding with the provision free services to digitally equip charities such that they can operate more efficiently and serve better. Our award winning “Cognizant Assist” App was also developed to support the virtual mobilisation of charities, volunteers and those in need to connect, drawing on our Google Firebase cloud platform experience and other open-source tools. This platform is provided free to community volunteering groups and charities, with volunteers from our organisation also supporting the app setup for these organisations.

Amidst our effects to support the creation of employment, re-training and other return to work opportunities, we have considered the delivery location of the services to focus on community or regional SMEs, to diversify the supply chain and create more localised opportunities.
Tackling economic inequality

Tackling economic inequality

We are committed to tackling economic inequality in employment and skills, with an approach that focuses on People, Communities and Accountability:
People: Supported by ‘Cognizant Academy’, our people continuously develop through training for soft skills and technical understanding. Training is made available to project staff and extends into communities we work with. Unconscious-bias training ensures that recruitment, performance and retention activity are creating the best platform for diversity to thrive. By educating, influencing and leading by example, we believe that we can inspire personal accountability to minimise inequality in the workforce.
Communities: As an employer of almost 8,000 people in the UK, we have a powerful sense of community purpose. We work with charities and social enterprises across the UK, including through our Outreach programme, to give back to the community and make a difference to society. We provide access to skills training and identify opportunities for employment, to help level the playing field and support individuals in securing the skills necessary for successful employment. Including:
-Employability Workshops; to provide core business skills (interview techniques, CV writing, LinkedIn training)
-Bootcamps; for training technology skills to underrepresented individuals
-Engaging local universities to co-develop digital skills, for supporting new job creation in regeneration locations
-Participating in initiatives that create work opportunities for the severely disadvantaged, such as the ‘Vital Regeneration’s’ Homeless, Employability and Learning Project (HELP)
-Leverage the Government’s Kick Start scheme to facilitate job placements and apprenticeships
Accountability: We utilise monthly and annual governance cycles to agree, measure and report on KPIs/metrics during contract term. Our ESG report increases transparency and accountability of our commitments to social responsibility. We focus in detail on diversity and actions taken to attract, develop and retain a diverse workforce, including partnering to overcome the skill-gap challenge and utilising our Digital Academy to upskill staff.
Equal opportunity

Equal opportunity

Cognizant is committed to Equal-Opportunity-Employment, regardless of protected characteristic. We take affirmative action to employ and advance all people and our policies ensure that no one is discriminated against, harassed or victimised due to a protected characteristic. We continue to invest in supporting people facing barriers to employment, especially those from under-represented groups in our industry (sex, age, disability and ethnicity), working with SMEs and local organisations to provide further opportunities for people to fill skills gaps in our industry.
Our Code of Ethics, Human Rights Policy, Modern Slavery Act Statement, and Supplier Code of Conduct address how we conduct business with integrity, respect human rights, and trade ethically. Additionally, our Code of Ethics training which is mandatory for all Cognizant associates includes a module on diversity and preventing discrimination and harassment.
We are a member of ‘the Valuable 500’, a global business collective of 500 CEOs/companies, that innovate together for disability inclusion through business leadership and opportunity. Our disability affinity group ‘Unite’ provides a community and additional support/resources for associates with disabilities, caregivers and their allies.
We are exploring partnerships with organisations such as Disability Rights UK, to ensure that our recruitment/retention approaches are accessible. Our explicit HR disability policies and expansion of our disability reporting for monitoring and retention processes are positive steps that we have already taken to level the playfield for people with disabilities.
Our Diversity Pipeline Programme drives greater diversity within our recruiting channels and adjustments are made to ensure candidates with disabilities are supported throughout the recruitment process. Our Code of Ethics is clear that discrimination of any kind is not tolerated, including in our recruitment process.
We conduct an employability training program for visually challenged graduates, where volunteers from our Outreach community train candidates on interview techniques, good interview practices and resume writing.


Our wellbeing objectives as an organisation and during contract delivery are to: Provide safe, secure and healthy environments for our staff, Support the needs of our team, implement longer-term positive approaches to thriving at work, integrate diversity and inclusion into wellbeing - covering race, religion, gender, sexual preference, disability and accessibility, and maximise the benefits of national and international awareness.

We invest heavily to ensure the physical and mental health and wellbeing of our teams, including development/access to our health and wellbeing portal and other resources e.g. Monthly ‘Town-halls’ focusing on mental health awareness and available support, Interactive webinars, (e.g. financial wellbeing support), Wellbeing and Mental health surveys, Mental health first aiders and champions, Access to weekly wellbeing sessions, Health from home (managing wellbeing at home), as well as access to a fully funded Employee Assistance Programme offering short-term professional counselling, family support services, legal support-services and financial support services.

We encourage a culture of open communication where colleagues can raise both concerns and ideas relating to wellbeing and health, and we take a comprehensive approach to influencing our staff, suppliers and communities by following the principles of: Leading from the top / Being publicly accountable / Making training accessible to all.

Improving community integration is a critical part of our commitment to improving the lives of our people, customers and citizens. We Think Local, supporting local initiatives, charities and schools. Annually, our UK workforce benefit from time off to volunteer an average of 12,000 hours in local communities or for charities.


£50 to £330 a user a month
Discount for educational organisations
Free trial available
Description of free trial
Most of the vendors offer community edition of their solutions to explore the product. The Community Edition of the IPA tools is free of charge. Available for PoC's and pilots in non production environment.
Time period depends on the selected IPA tool"
Link to free trial
This can be worked out with individual vendors based on the need and can be facilitated by Cognizant.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.