CGI

Cloud Management Digital Command Centre

Our approach for running and continuously improving modern hybrid cloud environments empowers high-velocity, high-volume environments. CGI’s Cloud Management Digital Command Centre (CMDCC) ensures operational excellence in CloudOps and AIOps. We accelerate results with our proven governance and smart multi-cloud management platform and transition approach in conjunction with our cloud-certified experts.

Features

• Centralized hub monitoring and managing cloud infrastructure and services ecosystem
• 24x7 monitoring of health, performance, and availability of cloud resources
• Alerting and notifications with automated Service Management integration
• Cloud Management Services with predictive AIOps
• Cloud Optimization and FinOps Management
• Reporting and Analytics
• Data analysis and visualisation to drive management insights
• Automated Resource Provisioning and Scaling with Infrastructure as Code
• Inbuilt Cloud Compliance and Security
• Integration with Public Cloud security tools, SIEM and SOC services

Benefits

• Simplifying the complex by strengthening your cloud governance
• Real-time data collection, analysis, and status visualization
• Facilitates predicative monitoring to minimise service downtime
• Centralised observability for all monitoring and management activities
• Integration simplification removes the need for expensive point solutions
• Facilitates visibility with other cloud based monitoring and management tools
• Enhances security posture reducing risk of cyberattack and data breach
• Automated incident detection, resource allocation and optimisation
• Facilitates compliance with regulations and standards and policies

£510 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

672279311042458

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: Our planning approach commences with an in-depth requirements gathering exercise to validate the client's business objectives and security governance obligations. Once the specific scope is confirmed our Technical Team will create the necessary high level designs and our Project Team will develop a detailed transition plan outlining the activities, milestones, and timelines required to implement the service transition process. We will identify roles, responsibilities and stakeholders then establish effective communication channels to ensure alignment throughout the planning and onboarding process. We will Identify dependencies, risks, and mitigation strategies to address potential challenges to ensure a smooth transition with minimal disruption. By understanding the intricacies of your specific cloud environment and services, we will proactively address potential challenges, safeguarding your operations and preserving continuity. Our robust risk management approach empowers us to navigate uncertainties effectively, guaranteeing a seamless transition to meet your business objectives.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Most Private Cloud technologies, Azure, AWS and Google Cloud

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Once the client's specific scope for Digital Command Services is confirmed our Technical Team will create the necessary high level designs and our Project Team will develop a detailed transition plan outlining the migration or on-boarding activities, testing plans, milestones, and timelines required to implement the service transition process. We will identify roles, responsibilities and stakeholders then establish effective communication channels to ensure alignment throughout the planning and onboarding process. We will Identify dependencies, risks, and mitigation strategies to address potential challenges to ensure a smooth transition with minimal disruption. Activities will include, but not limited to, designing and configuring communications links and associated security infrastructure such as firewalls, undertaking integration configuration and implementing RBAC administrative permissions.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon AWS
  • Google Cloud
  • Oracle Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: CGI undertakes quality assurance and performance testing activities as crucial aspects of our routine processes to ensure that our Digital Command Centre delivers reliable, scalable, and high-performance capabilities to support effective decision-making and operations. Our quality assurance initiatives include , but are not limited to, functional testing to ensure components work as intended and security testing to identify vulnerabilities or weaknesses across application tools and infrastructure. Performance testing activities include load and stress testing, to identify breaking points and potential bottlenecks. We also undertake network performance monitoring and testing to ensure bandwidth capacity, latency and security metrics and components perform within their respective operational baseline parameters.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: This service supports both client private cloud infrastructure hosted in traditional data centres and also supports Public Cloud IaaS and some PaaS services in Azure, AWS, Google and Oracle Cloud delivered solutions. Our support service operations are provided 24x7x365

Service scope

• Service constraints: Our Cloud Management Digital Command Centre is remotely delivered from our operations centre of excellence in Bridgend South Wales.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 30 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: End users can access webchat functionality via Amelia, which will be available via plugin to MS Teams. Amelia will transfer to a live agent if the issue cannot be resolved.
• Web chat accessibility testing: We use the standard assistive techology available in ServiceNow and Teams.
• Support levels: Full support of CGI services are provided as standard via the CGI Service Desk. The Service Desk is 24x7x365 and is resourced with 1st/2nd line technical support engineers to support Cloud instances and a range of technologies hosted on those cloud instances. The service desk has direct escalation to 3rd line support and onward escalation to product vendors.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

Pricing

• Price: £510 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.