Responsiv Cloud Decision Platform

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Normally used stand-alone to provide rules for business, web and mobile applications, however it can be combined with Responsiv Cloud Platforms when a separate policy and rule management and execution capabilities are required to complement the development of business logic when developing processes and integrations.
Cloud deployment model: Public cloud

Private cloud
Service constraints: Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements: Supported browser

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response time depends upon request severity. Severity 1 has an RTO of 4 hours, whilst a Severity 4 has an RTO within 1 business day (Monday-Friday business hours) Full details at https://responsiv.co.uk/responsiv-cloud-platform-support/
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Included within the price https://responsiv.co.uk/responsiv-cloud-platform-support/ On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Full documentation, tutorials, video guides available.

Onsite and online training can be provide as required (charges apply).
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Customer can download the data directly themselves via the export functions available in the Consoles.
Responsiv will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process: If the user chooses not to renew the contract the account will be suspended and access denied.
The instances will be decommissioned and all data will be securely destroyed

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Rule Service execution is exposed as a REST and SOAP API so can be accessed directly by mobile devices.
The rule authoring tools are accessible via supported browsers on mobile devices
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Web based Decision Center Portal to manage all aspects of the rule changes, testing and deployment.
Web based Decision Server Console for administrators to mange the rule service versions deployed to the Decision Server component.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: https://www.ibm.com/able/product_accessibility/request?requestId=162ef22811c2a8388c67301ad56e9ec3
API: Yes
What users can and can't do using the API: Extensive REST APIs exist for:
- Executing the rule services deployed to the Decision Server (including SOAP)
https://www.ibm.com/support/knowledgecenter/en/SS7J8H/com.ibm.odm.cloud.integrating/topics/con_call_decision_service.html

- Managing rule services in the Decision Server

- Managing rule projects in the Decision Center
https://www.ibm.com/support/knowledgecenter/en/SS7J8H/com.ibm.odm.dcenter.ref.dc/topics/dc-swagger-cloud.json

https://www.ibm.com/docs/en/odmoc?topic=reference-operational-decision-manager-cloud-subscription-services-rest-api
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The Web interfaces cannot be customised.
The client is free to create and deploy whatever decision services they like.

Scaling

Independence of resources: The architecture of Responsiv cloud platforms and services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics: Yes
Metrics types: Logs maintain execution details for each deployed service including number of time executed and average execution time.
An in-built metrics page can be used to display information about the projects stored in the repository including the total number of artefacts.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with another standard
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: By using the export functions available in the Consoles.
Data export formats: Other
Other data export formats: HTML - for rule reports

ZIP files - for Rule Projects and RuleApps

XLS - for Decision Table Rule Export/Import
Data import formats: Other
Other data import formats: XLS - for Decision Table rules

ZIP - for rule projects and RuleApps

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Responsiv will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, Responsiv will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Use of segregated networks behind a firewall

Availability and resilience

Guaranteed availability: Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information at https://responsiv.co.uk/support/ Availability during a contracted month = Compensation (% of monthly subscription fee for contracted month that is the subject of a claim) <99.9% = 2% <99.0% =5% <95.00% = 10.0%
Approach to resilience: Available on request
Outage reporting: Email notifications for scheduled changes

Identity and authentication

User authentication needed: Yes
User authentication: Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Responsiv maintains individual role-based authorisation of privileged accounts that is subject to regular validation. A privileged account is a duly authorised Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency: At least once a year
Management access authentication: Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: NQA
ISO/IEC 27001 accreditation date: 25 April 2022
What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification covers the the hosting for the service
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: Cyber Essentials
Information security policies and processes: Responsiv has a set of security policies documented as part of our policy framework. Responsibility and accountability for executing internal security programs is established through these formal documented policies.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Responsiv maintains policies and procedures to manage risks associated with making changes to the Responsiv Cloud Platform offerings. Changes are documented and tested against non-production environments to develop detailed run-books that are used to implement changes. Where possible changes are scripted and automated to further reduce the potential for human error and mitigate security risks.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Responsiv Cloud Services are regularly assessed for potential security vulnerabilities and deployed in an isolated manner to mitigate the risk of contagion. Operating systems and other components are chosen with security in mind. Patches are tested and deployed as needed and according to a specific risk assessment. Potential threats are identified through our vendor and partner links, and security forums.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Administrative access and activity to Responsiv Cloud Platform and Services are logged, and the logs retained. Our policies and measures help identify unauthorised access and activity to facilitate a timely and appropriate response.
Incident management type: Supplier-defined controls
Incident management approach: In the event of an incident, automated monitoring in the Responsiv Cloud Platform will raise a ticket in our ITIL based service desk. Standardised processes are then followed to address the incident. A root cause analysis is performed where appropriate and notified to the customer. Incident details are recorded in our service desk and where appropriate available to the specific customer. Root cause reports are recorded in the same way for records and sent to the customer.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Tackling economic inequality: Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity: Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing: Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price: £2,085 an instance a month
Discount for educational organisations: No
Free trial available: No

Responsiv Cloud Decision Platform

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Responsiv Cloud Decision Platform

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents