BDQ

Atlassian Consultancy from BDQ

Atlassian Consultancy from BDQ, an Atlassian Solution Partner, provides flexible consultancy and support for Atlassian's Jira Software, Jira Service Management and Confluence products, delivering ITSM, Agile, DevOps and Work Management Collaboration projects.
Fixed Price Projects, T&M or Annual banks of Enhancement Hours lets you get the support you need.

Features

• Keep your cloud platforms up-to-date with business changes
• Consultancy on the product editions, modules and add-ons you need
• Best practice and usage guidelines to aid adoption
• Training courses and bespoke training available
• Implementation and configuration services, including migration
• Business change and integration services
• Custom add-ons development
• Upgrade and Health-check engagements
• Workflow, automation and reporting configuration

Benefits

• Expert resources for your business change
• Don't pay for more time than you need
• All work, documentation and communication managed transparently via web portal
• A dedicated Jira/Asana instance to manage our work together
• Fixed-price projects or T&M work billed in quarter hour intervals
• Annual banks of Enhancement Hours available

£175 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

672515553557912

Contact

Dominic Bush
+44 (0)844 8265 236
enquiries@bdq.cloud

Planning

• Planning service: Yes
• How the planning service works: As an Atlassian Solution Partner we work with the customer to understand their requirements and deliver these goals following best practice and agile principles. We provide web demos, workshops and training where necessary to help the customer make an informed choice regarding their implementation. ; ; We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Atlassian products and third-party plugins
  • Jira, Confluence, Jira Service Management, Bitbucket etc.
  • Zephyr test management products

Training

• Training service provided: Yes
• How the training service works: BDQ provides training services for our products. For more information please see our other service offerings.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Atlassian products and third-party plugins
  • Jira, Confluence, Jira Service Management, Bitbucket etc.
  • Zephyr test management products

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can migrate, configure and help your users adopt the Atlassian products from a variety of different source systems.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Atlassian products and third-party plugins
  • Jira, Confluence, Jira Service Management, Bitbucket etc.
  • Zephyr test management products

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the implementation we have both QA and UAT processes. BDQ QA the solution to ensure that it will support any specific requirements that have been configured, before submitting to the Customer for UAT.; We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Permissions audit
  • Implementing permissions schemes based on user requirements

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Atlassian Support from BDQ - an Atlassian Solution Partner - provides flexible consultancy and support for Atlassian's Jira Software, Jira Service Management and Confluence products. It's like having a virtual Atlassian Certified administrator available. ; Fixed Price Projects, T&M or Annual banks of Enhancement Hours gives you the solution you need.

Service scope

• Service constraints: Support is normally offered remotely, however BDQ are happy to discuss your requirement, by arrangement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat support is available via Microsoft Teams or Zoom.
• Web chat accessibility testing: None.
• Support levels: We provide on-demand support to customers requiring assistance, via Cloud Support Engineers and Technical Account Managers. Please see our pricing document for more detail about the costs associated with our different levels of support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Wellbeing:

  Wellbeing

  BDQ operates a modern, inclusive set of working practices, providing a supportive working environment that takes account of the needs of individual employees, whether they might require flexible hours, mentoring and support, or even company loans to assist with relocations etc. Pay rises are awarded annually at or above inflation to ensure pay keeps pace with the cost of living, and the annual review process is also used to seek opportunities to provide additional help and support to employees.; ; Many of the Cloud-based services we resell and support have extensive collaboration features, providing various communication channels to promote productivity and flexible working. BDQ staff use many of these services in their day-to-day work, ensuring adoption across the organisation and familiarity with the services to better promote best practices with customers.; ; The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among BDQ staff and the staff of our customers, and in the interactions between them.; ; Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that BDQ provides.; ; Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only BDQ’s internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.; ; Together, these practices promote a collaborative, consultative working culture within and between BDQ and our customers.

Pricing

• Price: £175 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.