Phoenix Software Ltd

Sophos Firewall

XGS Firewall integrates the essential SDWAN features and capabilities such as flexible ISP and WAN connectivity,
as well as redundancy and failover, robust VPN orchestration, unique application control and visibility. Application routing over preferred links via firewall rules or policy-based routing is also one of key feature for SDWAN.

Features

• SDWAN capabilities
• Firewall, Networking and Routing
• Web Protection
• Email Protection
• Advanced Threat Protection
• Intrusion Prevention System
• Wireless Protection capabilities
• Traffic Shaping functions
• Remote Access and Site to Site VPN
• Cloud Application Control and Visibility

Benefits

• SDWAN routing provides flexibility in connections
• Properly routing and access to different resources
• Provide URL and content filtering and control web access
• Prevent spam, phishing and virus on emails
• Isolates compromised systems to prevent spread in the network
• Scans inbound and outbound network traffic and prevent malicious attacks
• Wireless access for employees and guests to internet
• Bandwidth control and traffic prioritization
• Allow or deny access on network resources
• Allow or deny access on applications on the network

£3.00 to £46,396.80 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

672642844171058

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Also works best with Sophos CIXA, Switch, Access Point, ZTNA, MDR
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • Citrix Hypervisor: Citrix XEN Center 6.2.0 Citrix XEN Center
  • KVM: Proxmox Virtual Environment 6.0-4
  • Microsoft Hyper-V: Windows Server 2012 R2 Windows Server 2016
  • Nutanix Prism
  • VMWare: vSphere Client version
  • VMWare: VMware Workstation 12 VMware Workstation 14 VMware Workstation 15
  • AWS
  • Azure

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; For Enhanced Support Plan:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; For Enhanced Plus Support Plan:; Critical Within 1 hour; High Within 2 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details (page 9):; https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Not Applicable
• Onsite support: Yes, at extra cost
• Support levels: Enhanced ; • 24/7 multi-channel support ; • Software downloads, updates, & maintenance ; • Access to support knowledgebase and support forums ; • Warranty (Appliances only) ; • Hardware replacement (Appliances only) ; • Remote assistance support; ; Enhanced Plus - includes all features of the Enhanced plan above and the following:; • Remote consulting; • Priority case and sample handling ; • Phone calls routed to senior Technical Support Engineers; ; TAM - includes all features of Enhanced and Enhanced plus with the following:; • Named Technical Account Manager (TAM) ; • Front of the line access to product information ; • Personalized communications and alerts ; • Performance and feature optimization ; • Enhanced escalation ; • Emergency Onsite Support; ; Please see this link for reference:; https://www.sophos.com/en-us/support/technical-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The following resources are available:; • Sophos Firewall Admin Help:; https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/StartupHelp/index.html; • Sophos TechVids:; https://techvids.sophos.com/; ; Can also inquire about Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data such as alerts, logs, and lists of devices can be readily exported out of the customer’s Sophos Firewall environment at the customer’s discretion.; Sophos Central also has a Logs & Reports section that contains several reports that can be exported to PDF or CSV.
• End-of-contract process: Enitlement ends and customer is responsible for product removal and configuration

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The web-based GUI of Sophos Firewall is a single screen control center that provides the unified policy model and provides the health and security of the network.; ; The Graphical User Interface is very easy to navigate with our unified policy model combines all business, user, and network firewall rules onto a single screen with grouping, filtering, and search options.
• Accessibility standards: None or don’t know
• Description of accessibility: The web-based GUI of Sophos Firewall is a single screen control center that provides the unified policy model and provides the health and security of the network.; ; The Graphical User Interface is very easy to navigate with our unified policy model combines all business, user, and network firewall rules onto a single screen with grouping, filtering, and search options.
• Accessibility testing: Sophos Firewall does not have a VPAT compliance attestation.
• API: Yes
• What users can and can't do using the API: Sophos Central has a public API program that can automate monitoring, security, and administration activities in Sophos Central. It can do many of the things normally done in the Sophos Central Admin Console including Live Discover queries and pulling events/alerts into a SIEM.; ; All our APIs are offered as RESTful HTTP endpoints over the public internet. We use standard authentication, JSON requests and responses, and standard HTTP verbs. All communication is over HTTPS.; ; Please see the following link for details:; https://developer.sophos.com/intro; https://developer.sophos.com/apis
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: User licensing is unrestricted so the firewall is only bound on it's hardware capacity. Different Sophos Firewall models provide different throughputs which is tied on its hardware capabilties.; ; Proper sizing of the firewall is needed to get the best experience and protection.

Analytics

• Service usage metrics: Yes
• Metrics types: The report hub shows key information about the hardware, security threats, and performance against policy for your selected Sophos Firewall devices. ; See https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/FirewallManagement/FirewallReportDashboard/index.html; ; Sophos Firewall also deliver SD-WAN capabilities like link performance metrics including Latency, Jitter and Packet-Loss
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data such as alerts, logs, and lists of devices can be readily exported out of the customer’s Sophos Firewall environment at the customer’s discretion.; Sophos Central also has a Logs & Reports section that contains several reports that can be exported to PDF or CSV.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HTML TAR
  • TAR
• Data import formats:
  • CSV
  • Other
• Other data import formats: TAR

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: For Service Level, we have targets for SLA for any submitted incidents. More details on the reference link.; Reference: https://docs.sophos.com/support/help/en-us/services-guide/level-targets/index.html; ; Since Firewall is can also be managed in Sophos Central, Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.; ; Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/"
• Approach to resilience: Sophos Firewall offers High Availability functionality. High Availability (HA) support clustering two devices in active-active or active-passive mode with plug-and-play Quick HA setup.; ; Sophos Firewall can be configured to function via High Availability even if one firewall stops functioning due to power loss, disk failure, network connectivity etc.; ; Sophos Firewall supports high availability where you can place two firewalls in a group and synchronize their configuration. This prevents a single point of failure on your network.; ; Reference: https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/AboutHA/index.html; ; Since Firewall is can also be managed in Sophos Central, Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.; ; Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/
• Outage reporting: Since Firewall is can also be managed in Sophos Central, Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/; ; It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Can be done via Device Access and ACL.; ; Please refer to Device Access via Role-based administration: https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Profiles/DeviceAccess/index.html
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certifications
• ISO/IEC 27001 accreditation date: 1/16/2024
• What the ISO/IEC 27001 doesn’t cover: The certificate scope comprises the Sophos information security management system supporting the operations underlying the ; Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security, ; Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities ; are governed by the implemented controls in accordance with the organizational Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 2/9/2021
• What the PCI DSS doesn’t cover: It only covers our Sophos MDR Product.; ; Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • ISO27001:2022

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
• Information security policies and processes: Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.; Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.; ; Please see this link for the High-Level Overview of the Sophos Security Policy:; https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; https://www.sophos.com/en-us/trust/incident-response
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; https://www.sophos.com/en-us/trust/incident-response
• Incident management type: Supplier-defined controls
• Incident management approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; https://www.sophos.com/en-us/trust/incident-response

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In line with part 15 of the Companies Act 2006 and The Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018, Sophos is required to measure and report on its Greenhouse Gas (“GHG”) emission disclosures. The Group is reporting UK emissions in line with the Streamlined Energy and Carbon Reporting (""SECR"") Guidance and voluntarily enhancing this to full global emissions.; ; Sophos also has an Environmental Sustainability Policy which you can find more details on the link below:; https://assets.sophos.com/X24WTUEQ/at/3hk8nmgwnkm9685m8rcfqrq/sophos-environmental-sustainability-policy.pdf

  Covid-19 recovery

  Sophos has in place a robust set of technologies that enables the majority of our global employees to work from home. As a precautionary measure, and to help prevent the spread of coronavirus, we have advised employees in countries reporting a rising number of cases to work from home. We are fully enabled to continue the day-to-day business, including product development and other important efforts, remotely.; ; We recognize that many other organizations are requiring employees to work from home and need secure connectivity. Customer information with tips on configuring VPN remote access with XG Firewall is available on our Sophos Community page:; https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/119078/sophos-xg-firewall-useful-links-for-configuring-vpn-remote-access; This article provides a quick and easy reference guide to getting started and more. ; ; We have also published practical security guidance for anyone enabling or exploring remote working:; https://news.sophos.com/en-us/2020/03/12/coronavirus-and-remote-working-what-you-need-to-know

  Tackling economic inequality

  Sophos has a Diversity and Inclusion Policy which you can find more information on the link below:; https://www.sophos.com/en-us/legal/sophos-diversity-policy

  Equal opportunity

  Sophos has a Whistle Blowing Policy which you can find more information on the link below:; https://www.sophos.com/en-us/legal/policies/sophos-whistleblowing-policy

  Wellbeing

  Sophos is committed to safeguarding the health, safety, and welfare of all its global employees, customers, and partners, and all other persons who may be affected by our business activities.; ; Please see this link for more information:; https://assets.sophos.com/X24WTUEQ/at/mswj7btzb9bj7kzt8gcmvpn/sophos-health-and-safety-policy.pdf

Pricing

• Price: £3.00 to £46,396.80 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Included: Firewalling, networking, IPS, ATP, Sandboxing, AV, Web and Applicationm Control; Time limit: 30 days
• Link to free trial: https://www.sophos.com/en-us/products/next-gen-firewall/free-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.