Cadmidium Services Ltd

Cloud-based Military Messaging and Communication services & solutions

Provision, Integration, Maintenance, Training and Support of worldwide C2 Military Messaging capabilities. Enabling national and tactical messaging interoperability up to and including Secret. Laboratory facilities to support Integrated Test and Acceptance Plans and FAT. A decade of providing quality services to MoD and NATO (JCHAT) including theatre system integration.

Features

• System Integrator for Military Messaging
• System integrator for Military Chat Messaging
• Cloud and location based approved messaging training programmes
• Virtual/Physical Lab facilities in support of ITEAP, UAT and FAT
• Theatre, on and offsite Technical Support
• Cloud services in support of messaging including demonstrations and teaching
• Specialist Technical expertise including, Project Management, System Integration and delivery
• 'As-Is' and 'To-Be' Messaging System architecture, design and advice
• Cloud and Onsite demonstrations of Messaging systems and their capabilities
• Committed innovation of R&D ongoing capability (LAB)

Benefits

• Facilitate access to worldwide/international C2 systems
• Provide bespoke instruction and knowledge share sessions for C2 systems
• Facilitate secure access to remote instruction platforms
• Provide online assistance and support for problem and fault resolution
• Secure and confidential system testing environment
• Tailored support services
• UK/NATO Secure information storage up to UK/NATO Secret
• Extensive knowledge in the communications sector
• Well established security cleared team

£400 to £1,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cadmidium.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

672905696867697

Contact

Cadmidium Services
01242 861459
enquiries@cadmidium.co.uk

Planning

• Planning service: Yes
• How the planning service works: Cadmidium uses the principles from both PRINCE2 and Agile project management to plan the implementation of software services, as well as using a DevOps environment to plan customer requirements. Our specialist team will track progress at low and high levels of granularity. Creating backlogs, tracking bugs, managing agile software development with Scrum, using Kanban boards, and visualising progress with dashboards ensuring that all team members plan with agility and visibility.; Alongside this, our teams adopt the Systems Engineering Life Cycle which initially focuses on the current architecture of the environment to gain a full understanding, leading to a Feasibility Study based on the requirements. Our SME’s will then conduct a discovery phase looking at the Concept of Operations reaching a shared understanding of the system to be developed and how it is envisaged that it will be operated and maintained in-service. System requirements are then elicited, analysed, validated, documented, and base lined, in line with ISO 15288 and ISO 12207, before moving onto the creation of High-level designs and implementing the proposed solution of the software services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Cadmidium are recognised as an NCIA approved cloud and classroom based trainers. We offer training in many specialist subjects, in particular communications. ; ; We provide high quality cloud-based training services which we can tailor to meet any requirement.; ; Our dedicated team cover the following services; Bespoke targeted training material provided for ongoing use, Course designs to meet your objectives, Full analysis of training Outcomes and Evaluation Reports, Production of Training Material and Media and Training needs analysis.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Messaging Servers
  • Specific Chat Clients
  • Military Messaging
  • JChat Services
  • Tactical Radio Systems including integration, deployment and use
  • Radio Communication principles

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our specialist teams would work to understand any current physical & cloud environments through a discovery phase, this would provide the 'As-Is'. A Gap Analysis will be conducted to understand what is required within the 'To-Be' environment, enabling our team to create and advise on a high-level design. Following acceptance, we will build, train, implement and give ongoing support (first, second and third line) if required by the customer on the agreed solution.; Cadmidium employs the processes, procedures, tasks, and checklists detailed in ITIL (Information Technology Infrastructure Library) best practices, to enable delivery of high-quality IT services. Using effective application of Service Integration and Management (SIAM) and other tools, we offer maximum efficiency, maintain levels of service and standardisation around selection, planning, delivery, and support of IT.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Cadmidium use a range of processes and methodologies to manage the performance testing of products for our customers.; ; Cadmidium are able to conduct performance testing in line with a customers Integrated Test Evaluation and Acceptance Plan (ITEAP), by completing this service, we test the performance of the product against the initial requirement and assessing it's Technical Readiness Level (TRL). Using TRL's we assess the performance of a product and can estimate the technology maturity by looking at the program concepts, technology requirements, and demonstrated technology capabilities. ; ; Our team also completes Factory Acceptance Testing (FAT), which assures all parties that the product complies with the stated specifications and also can help with addressing any functional issues. User Acceptance Testing (UAT) is also performed to provide confidence that the final product is fit for purpose before deploying onto, or into the customers chosen environment. ; ; Throughout performance testing, our specialist team will document; errors, enhancements and fixes, communicating our findings to our customer by way of a formal report.; ; Within all work conducted by Cadmidium robust processes are followed which are ISO 9001:2015 certified, this ensures high quality outputs and successful delivery to our customers.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Cadmidium works with it's industry partners, using our List-X facility and cloud environments. We collectively host a number of virtual solutions, which we have developed, built and migrated to a virtual environment. We offer ongoing maintenance, and cloud-based training for all of our messaging solutions.

Service scope

• Service constraints: The service is most successful if coupled with the client’s internal technical capability and business expertise. The customer should also consider and note any third parties involved with new deliveries relevant to the engagement scope. This may require non-disclosure or other commercial agreements for these parties to be engaged in an effective and collaborative way.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Dependant on the Service Level Agreement and Level of Support required, this can be analysed and agreed by both parties when requirements are established.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Dependant on the Service Level Agreement agreed by both parties when requirements are established.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: 24/08/2023
• What the ISO/IEC 27001 doesn’t cover: Access to Source code, Use of privileged utility programs, Segregation of networks, Secure coding, Outsourced development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Facility Security Clearance

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We adopted home working for all of our employees using Office 365 teams and hosted our diverse IT services in a carbon neutral data centre, having closed down our CO2 producing server farm. ; ; We then started to monitor our CO2 usage, reducing our CO2 from 2500KG per month to less than 300KG. ; ; Striving for more improvement, we stood up an internal project, which looked at a range of objectives to become Carbon Neutral by April 2022, which we have now achieved by partnering with Forest Carbon to offset our current CO2 and future CO2 production.

  Covid-19 recovery

  In the early stages of Covid, we moved offices to South Glamorgan, Wales, as our previous offices were incapable of Covid security ; ; Analysis identified areas of Wales had higher than average unemployment yet contained a breadth of highly capable talent. Having established our Cyber and Software / Engineering facilities, recruitment has been successful within these areas by finding local people who otherwise may have been on furlough or unemployed.

  Equal opportunity

  We are proud to be a Silver Member of the Armed Forces Covenant supporting ex-military personnel who have been injured or disabled during their military services.

  Wellbeing

  Cadmidium strive to provide our workforce with a balanced work / home life. Cadmidium has had a wellbeing function which was established in 2018, which has provided support for a range of things. Our Wellbeing function includes internal members who are first aid trained for mental health. ; ; Since moving to home working due to Covid-19, our wellbeing officer is responsible for ensuring working practices / work life balance harmonise ensuring overall wellbeing. During Covid 19 our wellbeing officer maintained regular contact with all employees, prioritising those who were living alone (working from home) and or isolating.

Pricing

• Price: £400 to £1,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cadmidium.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.