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TXP TECHNOLOGY LIMITED

Cloud Service Delivery Management

A tailored, flexible Service Management Solution for Cloud and Multi-Vendor Services that covers: strategy, service design, service transition, SIAM, Service Transformation, service operations, DevOps and continual service improvement. Includes performance, release and change, incident and problem management and security. Experienced Team-level, Programme, and Portfolio Delivery Management capability.

Features

  • Streamlined methodology and approach based on experience
  • Market leading innovation guidance, advice and support
  • Certified Agile Practitioners with proven experience of delivering products/services
  • Comprehensive Digital Strategy Development, Roadmap and Review
  • Benefits driven service to unlock the real world value
  • ITIL, ISO9001 and ISO27000 assured services and advice
  • Risk and Issue Management ensuring early identification appropriate ownership
  • Experienced full-stack and front-end DevOps capability
  • Full transition services including planning, readiness assessment, management and acceptance
  • Third party management incl. AWS, Azure, Google

Benefits

  • Reduced delivery cost for services in cloud environments
  • Proven in-depth knowledge of cloud industry, providers and services
  • Outcome focused, prioritising key deliverables
  • Proven planning and analysis methodology, across agile, iterative and waterfall
  • Increased confidence across the delivery lifecycle through transparency and control
  • Flexible, fully configurable service models, designed for need and budget
  • Broad service offering, catering for any technical or functional requirement
  • Value for money from cloud investment
  • Agility and speed of response
  • Holistic approach to Service Management Delivery

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@txp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 7 3 2 0 0 7 9 1 5 4 6 3 7 5

Contact

TXP TECHNOLOGY LIMITED David Neighbour
Telephone: 07506182850
Email: bids@txp.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Other

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Questions, along with other forms of request for service will have an SLA agreed upon during cloud service design.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Confirmed during service design, but we would typically use Microsoft Teams. This technology has an Accessibility Declaration of Conformance under EN 301 549. Any other technology (and associated accessibility issues) required by the client would be agreed during service design phase. We can also leverage webchat capabilities within ITSM tools which will be identified during service design.
Web chat accessibility testing
We have yet to receive such a requirement, but are happy to test and configure (where possible) any technology platform to a user's requirement.
Support levels
Support levels are bespoke – as agreed during service design phase. A wide range of options is available.
AI chatbot
Yes

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Vendor agnostic but typically Azure, AWS, Google Cloud etc.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,050.00 £850.00
Lead business architect £1,200.00 £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,628.00
Senior data architect £1,628.00
Chief data architect £1,628.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,628.00
Network architect
Role level UK Rate Offshore Rate
Lead network architect £1,370.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,370.00
Lead security architect £1,370.00
Principal security architect £1,628.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,370.00
Principal solution architect £1,628.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,370.00
Technical architect £1,370.00
Senior technical architect £1,370.00
Lead technical architect £1,370.00
Principal technical architect £1,628.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £2,310.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,310.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,310.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,370.00
Principal cyber security audit and assurance £1,628.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Senior analytics engineer £1,480.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £1,115.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,250.00
Lead data engineer £1,450.00
Head of data engineering £1,500.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,155.00
Lead data governance manager £1,320.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £963.00 £693.00
Senior business analyst £1,117.00
Lead business analyst £1,205.00
Head of business analysis £1,227.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £627.00
Delivery manager £1,100.00
Senior delivery manager £1,287.00
Head of (Agile) delivery management £1,287.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £627.00
Product manager £924.00
Senior product manager £1,045.00
Lead product manager £1,166.00
Head of product £1,370.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,166.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,529.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
QAT analyst £748.00 £600.00
Senior QAT analyst £897.00 £704.00
Lead QAT analyst £1,056.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £627.00
Test engineer £748.00 £600.00
Senior test engineer £897.00 £704.00
Lead test engineer £1,056.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,056.00
Head of test £1,370.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £462.00
Junior DevOps engineer £594.00
DevOps engineer £836.00 £671.00
Senior DevOps engineer £1,100.00 £787.00
Senior DevOps engineer - management £1,500.00
Lead DevOps engineer £1,166.00
Lead DevOps engineer - management £1,500.00
Principal DevOps engineer £1,166.00
Principal DevOps engineer - management £1,500.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £836.00
Senior frontend developer £1,100.00
Lead frontend developer £1,166.00
Head of frontend development £1,500.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £462.00
Junior developer £594.00
Developer £836.00
Senior developer £1,100.00
Senior developer - management £1,500.00
Lead developer £1,166.00
Lead developer - management £1,500.00
Principal developer £1,166.00
Principal developer - management £1,500.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Content designer £1,045.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £924.00
Service designer
Role level UK Rate Offshore Rate
Service designer £1,276.00
User researcher
Role level UK Rate Offshore Rate
User researcher £1,155.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
Monday 8 September 2025
What the ISO/IEC 27001 doesn’t cover
Not applicable.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
LRQA
ISO 9001 accreditation date
Monday 8 September 2025
What the ISO 9001 doesn’t cover
Not applibale.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Ebd7792a-51a0-4478-ab24-17c96ebfaaa8
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@txp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.