Interceptor Solutions Ltd

LinguaSkin Multilingual Web Application Localisation

LinguaSkin® creates multilingual and bilingual user interfaces for monolingual web applications/websites with minimal effort and cost.

LinguaSkin® replaces and transforms user interfaces in real time providing rapid internationalisation and localisation.

LinguaSkin® supports all languages, integrates with translation tools and works with all kinds of applications, content and web technologies.


  • Real time localisation. Quick, easy and cost-effective
  • Unlimited languages. Adding languages is easy
  • Non-invasive. No changes to the target application/site
  • Online management toolset. Edit translations and manage deployments
  • Transparent. The end-user sees a fully multilingual interface
  • Works for all applications. Third party, hosted/SaaS, all platforms
  • Multiple applications. Unify look/feel and standardise add-on features
  • Benefits beyond language. SEO, accessibility and other real time transformations
  • Language management. Languages easily added, translation tool integration
  • Language selection. Inserts selector, manages session, tracks language use


  • Use the customers language. For improved service and engagement
  • Cost savings. Internationalisation and localisation at fraction of cost
  • Quick implementation. Can be configured and deployed within a week
  • Equality across languages. Identical structure and content ensures equivalence
  • Language quality. Pre-configured translations enable translation toolset and process integration
  • Language usage tracking. Measure and analysis language selection and use
  • Legislative compliance. Bilingual (English/Welsh) compliance with minimal cost and effort
  • Vendor independence. Flexibility, increase procurement options, reduce cost and risk
  • Operational and maintenance savings. Single base application for all languages
  • User interface flexibility. Easily make changes with minimal complexity


£2,000 a licence a year

  • Free trial available

Service documents

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G-Cloud 13

Service ID

6 7 3 8 0 0 8 2 0 8 5 2 0 7 4


Interceptor Solutions Ltd Richard Sheppard
Telephone: 01633 439439

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
LinguaSkin works with bespoke and third-party web applications. Though we have a number of delivery partnerships, LinguaSkin doesn't require any changes to the 'target' application - it's a software proxy - so it can work with any application.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
If the WSM (WebSkin® Module) is deployed outside of our Cloud, it requires a Microsoft IIS web server or Azure App. However, this limitation is only for the LinguaSkin deployment itself, it has a comprehensive reverse proxy capability which enables it to work with any web server or web technology using the HTTP protocol (over 75% of existing implementations are non-IIS).
System requirements
  • Microsoft Azure (or IIS Server) for deployment
  • HTTP/HTTPS access to the target application
  • Network configuration to route HTTP requests via the WSM
  • Remote access to deploy and provide support
  • (optional) HTTPS WSM access for remote management and publishing
  • SSL certificate for any new domain created
  • Test application (or test users) for configuration and test

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on severity - High: 2 hours, Medium: 4 hours, Cosmetic: 8 hours.

Availability: Business hours, 09:00 to 17:00 UK time, Monday to Friday, excluding national holidays.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide standard software defect support as part of the ongoing service subscription cost during normal UK business hours.

Additional services such as technical consultancy, configuration maintenance, help & guidance, etc, are provided on the basis of:

• Service requests requiring under 15 minutes of support effort will not be charged (subject to reasonable use limits);

• Service requests requiring 15 – 90 minutes of support effort will be charged at £25 per 15 mins (or part of);

• Service requests requiring more than 90 minutes of effort will be charged at the relevant day rate in increments of 0.25 days.
Support available to third parties

Onboarding and offboarding

Getting started
We offer a range of implementation services that are provided on a day rate basis and include:

• Project Management
• Configuration
• Testing
• Deployment
• Training
• Consultancy
• Configuration Maintenance
• Online user guide and knowledge base
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
As no changes are made to the target application, discontinuing use of the service is straightforward.

There will be data held in the LS-MC that may be of value to a customer:

• Any translations or other replacements that have been configured;
• Usage logs, including language use and session logs.

We will perform an extract of these to a CSV file on request and provide them to a customer as part of the included support provision, i.e. at no additional charge.
End-of-contract process
There are no costs to terminate provision of the service and we operate a simple one month notice period.

We will provide a data extract of any translations that a customer has stored in our system and request that the customer remove any WebSkin Modules (WSMs) deployed to their platform.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The LinguaSkin proxy is transparent and will deliver the same mobile device capabilities as the target set has.
Service interface
User support accessibility
Customisation available
Description of customisation
The WSM (WebSkin Module) can be configured using the LinguaSkin Management Centre (LS-MC).

This allows for proxy, translations and other aspects to be configured as well as rules for accessibility and web vulnerability blocking (depending on version).


Independence of resources
The LinguaSkin Management Centre (LS-MC) is a multi-tenanted application on Microsoft Azure.

Functionality and data are partitioned so that customers cannot access each others data. The Azure platform is elastic and will increase resources as required.

The WebSkin Module (WSM) is deployed on a per-application basis so can be allocated resource as required.


Service usage metrics
Metrics types
LinguaSkin (subject to licensed version) can provide a count of the number of requests made for each configured language.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The LinguaSkin Management Centre (LS-MC) has an export function that will export all matches and replacements (i.e. translations) to an Excel file.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel/XLS
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel/XLS
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We use Microsoft Azure as our cloud platform with load balanced servers across 3 availability zones, providing an Azure SLA of 99.99%.
Approach to resilience
We use Microsoft Azure as our cloud platform and benefit from the resilience features and capabilities of that platform.

Our cloud environment is load-balanced across 3 availability zones, resulting in the maximum (99.99%) Azure SLA.
Outage reporting
The LinguaSkin Management Centre (LS-MC) is not operationally critical (used for configuration activities).

An optional (subject to version licensed) feature is a periodic ping/check on the target application for availability with an option for email alerts if an issue is identified.

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Though users can access most configuration functionality via the LinguaSkin Management Centre (LS-MC), management level changes that can impact upon the integrity and security of the service are handled manually and involve manual authentication.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We adopt the same principles and standards as set out in ISO/IEC 27001 and are working to attain full 27001 certification within the next year.
Information security policies and processes
Information security policies are determined and managed directly from the Board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration changes are managed by processes consistent with the Software Capability Maturity Model (CMM) and undergo stringent release management and testing processes which include security assessment and testing.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Ongoing and routine vulnerability scanning and assessment enables us to identify potential vulnerabilities in a proactive manner.

Once identified, resolution is treated as the highest priority with rapid resolution, typically within 24 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In addition to the protective monitoring provided by Azure we routinely monitor logs and alerts as well as routine scanning and vulnerability testing.

If a potential compromise is identified, response is immediate with prevention and resolution being business priorities.
Incident management type
Supplier-defined controls
Incident management approach
Whether identified internally, by a customer or through routine checks, all incidents follow a common and standard incident management process including review, prioritisation, resolution and validation.

All resolved incidents are reviewed to identify potential product, technology and process improvement/optimisation.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Since the Covid lockdown, all staff work from home and both internal and external meetings are now held online. We therefore have zero work-related travel and no emissions relating to office space.
Covid-19 recovery

Covid-19 recovery

All staff work remotely, ensuring maximum safety and eliminating workplace transmission.

As a small business that survived the economic effects of the lockdown, we are now experiencing solid growth. New customers accelerate this growth, resulting in increased employment of UK-based full time staff.
Tackling economic inequality

Tackling economic inequality

We're a small, focused and unique small business with an innovative solution. As our business grows, we hire UK-based staff with a focus on early stage career development and mentoring, resulting in rapid career, skills and salary growth.

As an SME, founded by an experience entrepreneur with an innovative solution that delivers efficiencies and cost-savings, working with us delivers significant Social Value.
Equal opportunity

Equal opportunity

Our commitment to equal opportunity is not only reflected in a very diverse team, but also in how we hire and induct. We focus on hiring individuals switching into IT and early in their career, giving them a supportive, structured and process-driven environment with mentoring and learning activities built into our daily activities.


Covid triggered a significant rethink in how we work and what we expect from staff. The agility that we have has a small business became an advantage as we not only changed how we work overnight, but defined a new way of working with employee wellbeing and flexibility at its heart.

Improving flexibility has also brought many other benefits beyond just wellbeing, for example flexible hours means we have an extended support coverage and much faster response to customers.


£2,000 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
We can provide a limited scope Proof-Of-Concept implementation for test/evaluation purposes.

For all implementations, we do not charge until the service goes live, thereby providing an implicit free trial for as long as this takes.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.