Interceptor Solutions Ltd

LinguaSkin Multilingual Web Application Localisation

LinguaSkin® creates multilingual and bilingual user interfaces for monolingual web applications/websites with minimal effort and cost.

LinguaSkin® replaces and transforms user interfaces in real time providing rapid internationalisation and localisation.

LinguaSkin® supports all languages, integrates with translation tools and works with all kinds of applications, content and web technologies.

Features

• Real time localisation. Quick, easy and cost-effective
• Unlimited languages. Adding languages is easy
• Non-invasive. No changes to the target application/site
• Online management toolset. Edit translations and manage deployments
• Transparent. The end-user sees a fully multilingual interface
• Works for all applications. Third party, hosted/SaaS, all platforms
• Multiple applications. Unify look/feel and standardise add-on features
• Benefits beyond language. SEO, accessibility and other real time transformations
• Language management. Languages easily added, translation tool integration
• Language selection. Inserts selector, manages session, tracks language use

Benefits

• Use the customers language. For improved service and engagement
• Cost savings. Internationalisation and localisation at fraction of cost
• Quick implementation. Can be configured and deployed within a week
• Equality across languages. Identical structure and content ensures equivalence
• Language quality. Pre-configured translations enable translation toolset and process integration
• Language usage tracking. Measure and analysis language selection and use
• Legislative compliance. Bilingual (English/Welsh) compliance with minimal cost and effort
• Vendor independence. Flexibility, increase procurement options, reduce cost and risk
• Operational and maintenance savings. Single base application for all languages
• User interface flexibility. Easily make changes with minimal complexity

£2,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@interceptorsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

673800820852074

Contact

Richard Sheppard
01633 439439
richard@interceptorsolutions.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: LinguaSkin works with bespoke and third-party web applications. Though we have a number of delivery partnerships, LinguaSkin doesn't require any changes to the 'target' application - it's a software proxy - so it can work with any application.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: If the WSM (WebSkin® Module) is deployed outside of our Cloud, it requires a Microsoft IIS web server or Azure App. However, this limitation is only for the LinguaSkin deployment itself, it has a comprehensive reverse proxy capability which enables it to work with any web server or web technology using the HTTP protocol (over 75% of existing implementations are non-IIS).
• System requirements:
  • Microsoft Azure (or IIS Server) for deployment
  • HTTP/HTTPS access to the target application
  • Network configuration to route HTTP requests via the WSM
  • Remote access to deploy and provide support
  • (optional) HTTPS WSM access for remote management and publishing
  • SSL certificate for any new domain created
  • Test application (or test users) for configuration and test

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on severity - High: 2 hours, Medium: 4 hours, Cosmetic: 8 hours.; ; Availability: Business hours, 09:00 to 17:00 UK time, Monday to Friday, excluding national holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide standard software defect support as part of the ongoing service subscription cost during normal UK business hours.; ; Additional services such as technical consultancy, configuration maintenance, help & guidance, etc, are provided on the basis of:; ; • Service requests requiring under 15 minutes of support effort will not be charged (subject to reasonable use limits);; ; • Service requests requiring 15 – 90 minutes of support effort will be charged at £25 per 15 mins (or part of);; ; • Service requests requiring more than 90 minutes of effort will be charged at the relevant day rate in increments of 0.25 days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a range of implementation services that are provided on a day rate basis and include:; ; • Project Management; • Configuration; • Testing; • Deployment; • Training; • Consultancy; • Configuration Maintenance; • Online user guide and knowledge base
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: As no changes are made to the target application, discontinuing use of the service is straightforward. ; ; There will be data held in the LS-MC that may be of value to a customer:; ; • Any translations or other replacements that have been configured;; • Usage logs, including language use and session logs.; ; We will perform an extract of these to a CSV file on request and provide them to a customer as part of the included support provision, i.e. at no additional charge.
• End-of-contract process: There are no costs to terminate provision of the service and we operate a simple one month notice period.; ; We will provide a data extract of any translations that a customer has stored in our system and request that the customer remove any WebSkin Modules (WSMs) deployed to their platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The LinguaSkin proxy is transparent and will deliver the same mobile device capabilities as the target set has.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: The WSM (WebSkin Module) can be configured using the LinguaSkin Management Centre (LS-MC). ; ; This allows for proxy, translations and other aspects to be configured as well as rules for accessibility and web vulnerability blocking (depending on version).

Scaling

• Independence of resources: The LinguaSkin Management Centre (LS-MC) is a multi-tenanted application on Microsoft Azure.; ; Functionality and data are partitioned so that customers cannot access each others data. The Azure platform is elastic and will increase resources as required. ; ; The WebSkin Module (WSM) is deployed on a per-application basis so can be allocated resource as required.

Analytics

• Service usage metrics: Yes
• Metrics types: LinguaSkin (subject to licensed version) can provide a count of the number of requests made for each configured language.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The LinguaSkin Management Centre (LS-MC) has an export function that will export all matches and replacements (i.e. translations) to an Excel file.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel/XLS
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel/XLS
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We use Microsoft Azure as our cloud platform with load balanced servers across 3 availability zones, providing an Azure SLA of 99.99%.
• Approach to resilience: We use Microsoft Azure as our cloud platform and benefit from the resilience features and capabilities of that platform.; ; Our cloud environment is load-balanced across 3 availability zones, resulting in the maximum (99.99%) Azure SLA.
• Outage reporting: The LinguaSkin Management Centre (LS-MC) is not operationally critical (used for configuration activities).; ; An optional (subject to version licensed) feature is a periodic ping/check on the target application for availability with an option for email alerts if an issue is identified.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Though users can access most configuration functionality via the LinguaSkin Management Centre (LS-MC), management level changes that can impact upon the integrity and security of the service are handled manually and involve manual authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We adopt the same principles and standards as set out in ISO/IEC 27001 and are working to attain full 27001 certification within the next year.
• Information security policies and processes: Information security policies are determined and managed directly from the Board.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All configuration changes are managed by processes consistent with the Software Capability Maturity Model (CMM) and undergo stringent release management and testing processes which include security assessment and testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ongoing and routine vulnerability scanning and assessment enables us to identify potential vulnerabilities in a proactive manner.; ; Once identified, resolution is treated as the highest priority with rapid resolution, typically within 24 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In addition to the protective monitoring provided by Azure we routinely monitor logs and alerts as well as routine scanning and vulnerability testing.; ; If a potential compromise is identified, response is immediate with prevention and resolution being business priorities.
• Incident management type: Supplier-defined controls
• Incident management approach: Whether identified internally, by a customer or through routine checks, all incidents follow a common and standard incident management process including review, prioritisation, resolution and validation.; ; All resolved incidents are reviewed to identify potential product, technology and process improvement/optimisation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Since the Covid lockdown, all staff work from home and both internal and external meetings are now held online. We therefore have zero work-related travel and no emissions relating to office space.
• Covid-19 recovery:

  Covid-19 recovery

  All staff work remotely, ensuring maximum safety and eliminating workplace transmission. ; ; As a small business that survived the economic effects of the lockdown, we are now experiencing solid growth. New customers accelerate this growth, resulting in increased employment of UK-based full time staff.
• Tackling economic inequality:

  Tackling economic inequality

  We're a small, focused and unique small business with an innovative solution. As our business grows, we hire UK-based staff with a focus on early stage career development and mentoring, resulting in rapid career, skills and salary growth.; ; As an SME, founded by an experience entrepreneur with an innovative solution that delivers efficiencies and cost-savings, working with us delivers significant Social Value.
• Equal opportunity:

  Equal opportunity

  Our commitment to equal opportunity is not only reflected in a very diverse team, but also in how we hire and induct. We focus on hiring individuals switching into IT and early in their career, giving them a supportive, structured and process-driven environment with mentoring and learning activities built into our daily activities.
• Wellbeing:

  Wellbeing

  Covid triggered a significant rethink in how we work and what we expect from staff. The agility that we have has a small business became an advantage as we not only changed how we work overnight, but defined a new way of working with employee wellbeing and flexibility at its heart.; ; Improving flexibility has also brought many other benefits beyond just wellbeing, for example flexible hours means we have an extended support coverage and much faster response to customers.

Pricing

• Price: £2,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can provide a limited scope Proof-Of-Concept implementation for test/evaluation purposes.; ; For all implementations, we do not charge until the service goes live, thereby providing an implicit free trial for as long as this takes.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@interceptorsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.