OmniLedger Limited

PyramidG2 Housing Management Software

PyramidG2 Housing Management software for the UK Social Housing Sector. Fully integrated database that enables registered providers to manage tenant rents, arrears, property repairs, maintenance, client case management, financials, digital engagement (SMS, online portal & mobile working) and more. Includes standard and custom report generation.

Features

• Fully Integrated Database
• Real time reporting/live data enquiries
• Software as a service
• Rent Accounting/Arrears Management
• Day-to-day Repairs/Cyclical Maintenance
• Financial Suite
• Support Case Management
• API for 3rd party integration
• Intelligent Texting and Forms
• Mobile Working

Benefits

• Custom reporting as standard
• Tenant Centric CRM
• Powerful onscreen data enquiries
• Easily scaled system with growth
• Cloud based system
• Day-to-day tasks made easy
• Designed with user experience as forefront
• Designed with social housing professionals

£125 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniledger.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

674216984766645

Contact

Gary Dempsey
01707324201
sales@omniledger.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service will be unavailable between 1am and 3am each day (BST) for server maintenance and backup.
• System requirements:
  • Modern Web Browser
  • Javascript Enabled
  • Spreadsheet Software to view report exports
  • Device with Internet Access
  • PDF viewer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support operates via our standard service level agreement. Operates Monday to Friday, 9am to 5:30pm. Urgent call response is 2 working hours, Normal call response is 4 working hours and Routine is 8 working hours. Urgency is allocated based on the customers needs. Terms and conditions provided during consultation.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All customers benefit from our standard service level agreement as previously described. However, some customers may require additional onsite IT support, or an outsourced IT team. OmniLedger offers this as an Enhanced Support package. Full offerings detailed as part of a consultation exercise identifying the customers unique requirements. ; ; All customers benefit from a dedicated account manager and project manager.; ; The software and infrastructure is fully managed by OmniLedger. Therefore, no technical knowledge is required by the customer. Neither is a technical account manager required. However, should the customer have any enquiries, our support team will assist via our standard SLA.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All customers are provided with a dedicated project manager who will discuss your business requirements and data structure. They will guide you in setting up the most optimum system configuration and help validate your data. Training will also be provided for day-to-day users, with the amount of training scaled to your requirements. In addition, online training resources will be available via the system's homepage. Customers are also encouraged to sign up to the online forum, where they can open discussions with other sector professionals who use PyramidG2.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data can be extracted using OmniPrints, PyramidG2's built in report generator and data export tool. However, if further assistance is required, their dedicated account manager will be able to assist with the data extraction. Customers also have the option to subscribe to a reduced licence to keep the system running for historic enquiry purposes if needed.
• End-of-contract process: Customers need to submit a three month notice in advance of their renewal anniversary. Formal termination documents will be sent to the customer to sign. Once the notice period has ended, the system will be terminated and all data purged to conform with GDPR. Additional costs would only apply should the customer require additional project days or training with the data extraction process. Note that contracts have a standard 5 year term, with a rolling annual subscription there after. ; ; It is important to note that once a system has been terminated and the data purged, it will be impossible to recover any data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The software is responsive and will work on mobile devices. However, our recommendation is to use Pyramid Mobile. This is a mobile working solution designed for front line operatives, where jobs and information are delivered directly to their device.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Pyramid REST API allows third-party applications to create, read, update and delete data in real-time using POST, PATCH and GET methods. The setup of the API service is carried out by OmniLedger as part of the system commissioning process. ; ; An extensive and growing library of API endpoints is available and additional endpoints can be requested as required. ; ; Access to the API endpoints is controlled through the application of role-based security. Roles are user-defined and allow the end-user to build custom access to the API for third-party applications. Roles are built from a master list of 900 methods where methods represent specific actions that a third-party application may require such as “Update a repair order”, “Create property” or “Read tenant details”.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The PyramidG2 Housing Management System includes data customisation, allowing users to define data categories and structure that is representative of their business. In addition, there is content locking that restricts user access to sections of the system relevant to their role.

Scaling

• Independence of resources: Every customer system is built upon their own virtual machine through the onboarding process. The hardware resources are theirs alone and isn't impacted by another customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time reporting is available to the users in the form of a system audit and user account/session monitoring.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data using OmniPrints, PyramidG2's built in report generator and data export tool. Users will be able to configure what data they wish to export, the columns, apply sorts and any calculations.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Tab Delimited
  • Pipe Delimited
  • Excel
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Pipe Delimited
  • XML
  • Excel
  • Tab Delimited

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: In respect of each calendar month (outside of the maintenance window) during which the Hosted Services uptime is less than 99.1% the Customer shall earn service credits. The service credits are earned between 99.1% and 97% of uptime, and anything less that 97%. Value of credits dependant on the level of downtime. ; ; The provider shall deduct an amount equal to the service credits from amounts invoiced in respect of the charges for their hosted services.
• Approach to resilience: The application is hosted on Microsoft's Azure platform (the most resilient platform in the world) and this information is available on request.
• Outage reporting: Outages are monitored by OmniLedger support and customers are emailed in the event any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Each part of the system is restricted with "Methods". If the user account doesn't have the associated "Method" they will not be able to access that part of the system. "Methods" can only be set by administrator accounts that are assigned by OmniLedger during the project management phase. Once this is set-up and training provided, user management is self-governed by the customer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 03/05/2019
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OmniLedger follow the ISO27001:2013 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development work is managed through an appraisals group that meets weekly to monitor all elements of application development. A full scope of works for all elements of development has to be agreed and signed off. This team is made of experienced members of staff to ensure that all elements of product development are completed in house prior to release. Our testing environments are completely segregated from any live systems. OmniLedger are fully aware of evolving threats and system development thanks into consideration actions required to ensure systems are secure, this will include 24 hour monitoring systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: OmniLedger has partnered with an industry leading third party company that provides extensive 24 hour monitoring on all systems using next generation proactive tools to detect any threats and vulnerabilities.; ; As part of this monitoring service, the third party provides feedback on any potential threats that have been detected. ; ; In the event any patches are required to the operating system, these are automatically applied as part of the daily system maintenance.; ; With regards to application patches, these are applied immediately if a system critical error is detected. Weekly updates are applied for all other software patches.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is provided by a third party vendor, who are monitoring all systems 24/7 specifically to identify potential compromises and any activity. ; ; In the event that an incident is detected that could potentially compromise any system, the third party can restrict access to a system.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report any incident by telephone or email. All calls are categorised with a response category of either, urgent (2 working hours), normal (4 working hours) and routine (8 working hours).; ; The team meet daily to identify common events which are then passed to either the appraisals group (product development) or the in-house developers (further analysis). ; ; All support calls are logged and the user receives an acknowledgement email and an email that details how an event was resolved. Users have access to a secure portal which provides details of any calls that have been logged.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OmniLedger strives to work towards being net zero. We achieve this through recycling schemes, advocating remote communication whenever possible instead of travelling and consumption awareness.

  Tackling economic inequality

  OmniLedger operates on an equal pay policy, where all employees are provided standard contracts and career advancement opportunities.

  Equal opportunity

  OmniLedger operates on an equal opportunities policy, where individuals are provided training and self-improvement opportunities.

  Wellbeing

  OmniLedger’s group life policy is available to all staff, which provides a wellbeing service accessible to the whole team.

Pricing

• Price: £125 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniledger.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.