CLOUDY GROUP LTD

Decisions By CloudyIT

CloudyIT's 'Decisions', built on Microsoft 365, transforms meeting management with automation. It integrates with Teams, Outlook, SharePoint, Planner, and OneNote, automating agenda assembly and simplifying planning. AI-driven, it effortlessly generates agendas and minutes, ensuring streamlined, consistent meetings with minimal manual effort.

Features

• Automated Agenda Assembly: Quickly combines documents for streamlined agenda creation
• Microsoft 365 Integration: Seamlessly integrates with Teams, Outlook, SharePoint
• AI-Driven Minutes: Auto-generates agendas, minutes, and task lists.
• Template Access: Automated templates for all meeting types.
• Mobile/Tablet App: Paperless agendas, voting, Teams integration.
• Web Publishing Application: Easily publish agendas and minutes online.

Benefits

• Streamlined Meeting Management: Efficiently produces and publishes meeting materials.
• Paperless Efficiency: Tablet app reduces paper use and boosts accessibility.

£28.44 to £66.36 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David@cloudyit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

674381147527758

Contact

David Hall
07710877039
David@cloudyit.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Decisions, an add-on for Microsoft 365, provides significant benefits. All data is securely stored within your Microsoft 365 tenant, ensuring integrity and security. This enhances your Microsoft 365 experience, keeping everything within your controlled cloud environment for both familiarity and advanced functionality.
• Cloud deployment model: Public cloud
• Service constraints: As a constraint, Decisions requires integration with Microsoft 365 and is not compatible with on-premise services running Exchange Server. This stipulation ensures seamless functionality within the Microsoft 365 cloud environment.
• System requirements:
  • Microsoft 365 E3, E5
  • Microosft 365 Business Basic, Business Standard, Business Premium

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support desk operates from 8 AM to 5:30 PM, during which time you are welcome to call our support team for any assistance you may need. You can also contact us via email within these hours. Please note that we do not offer support over the weekends. However, we do provide limited support during weekday evenings, ensuring continued assistance for urgent matters.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have tested this with a web accessibility tool
• Onsite support: Yes, at extra cost
• Support levels: We offer both onsite and remote training to ensure you can fully leverage our solutions. Our cloud-hosted solutions enable us to perform all other work remotely, providing you with the flexibility and efficiency of cloud-based operations. This approach ensures that wherever you are, we can support your needs effectively, maintaining high-quality service and convenience
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cloudy boasts a robust and highly effective onboarding process, tailored to be as flexible as possible to meet diverse needs. Our approach is a blend of in-person and online methods, ensuring adaptability and convenience. We provide comprehensive access to a range of resources, including detailed documentation and an interactive learning portal featuring instructional videos. Additionally, we regularly host free training webinars exclusively for our customers. These sessions are designed to enhance understanding and facilitate smooth integration of our services, ensuring our customers can make the most out of our solutions from day one
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video formats
  • ELearning Portal
• End-of-contract data extraction: Should our contract come to an end, it's important to note that all your data remains securely stored in your Microsoft 365 tenant via SharePoint. This ensures that you have continuous and unrestricted access to your data at any time, even after our services are no longer active. We ensure that data accessibility and control always stay with you, providing peace of mind regarding the security and availability of your vital information
• End-of-contract process: In terms of cost, we ensure transparency and simplicity, especially at the conclusion of our contract. There are no winding down costs or additional fees associated with the termination of our services. This means you can have confidence that, from a financial perspective, the end of the contract will be straightforward and free from unexpected expenses

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our solution is designed to run seamlessly on Microsoft 365 applications such as Outlook and Teams, offering a familiar and integrated experience. In addition to this, Decisions features its own dedicated application, available for both Android and iOS devices. This dedicated app allows for a streamlined user experience with the convenience of single sign-on using your Microsoft 365 credentials. This integration ensures a cohesive and efficient workflow, whether you are working on your PC or on the go with your mobile device
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: We've developed a robust API that allows for seamless extraction of agenda information directly from Microsoft 365. This feature enables you to integrate our solution with your existing systems, pulling necessary data efficiently and effortlessly. Whether it's syncing with your calendar in Outlook or aligning with Teams, our API ensures that your agenda information is always accessible and up-to-date, streamlining your workflow and enhancing productivity
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Look and feel, teampltes and logos can be edited/updated by end users with admin permissions.

Scaling

• Independence of resources: The Microsoft 365 cloud infrastructure is monitored and managed by Microsoft to ensure that services are fast and responsive for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed reports on user usage of Decisions, enabling you to gain valuable insights into how the platform is utilised within your organisation. These reports offer in-depth analytics on aspects such as frequency of use, most commonly accessed features, and overall engagement levels. This information is vital for understanding user behaviour and preferences, assisting in strategic decisions to improve productivity and the user experience with Decisions
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Decisions

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is exported to Microsoft Excel and can be filtered by the user before confirming if a subset or all the data is required.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Decisions is designed to fully harness the Microsoft 365 security protocols inherent in our client's tenant, ensuring that it aligns with and upholds all baseline protection standards. By integrating seamlessly with your existing Microsoft 365 infrastructure, Decisions leverages the robust, enterprise-grade security measures that Microsoft provides. This approach not only ensures the protection of your data within Decisions but also maintains the high security standards set by your organisation's Microsoft 365 environment, offering peace of mind and reliability in data protection and compliance
• Data protection within supplier network: Other
• Other protection within supplier network: Decisions is designed to fully harness the Microsoft 365 security protocols inherent in our client's tenant, ensuring that it aligns with and upholds all baseline protection standards. By integrating seamlessly with your existing Microsoft 365 infrastructure, Decisions leverages the robust, enterprise-grade security measures that Microsoft provides. This approach not only ensures the protection of your data within Decisions but also maintains the high security standards set by your organisation's Microsoft 365 environment, offering peace of mind and reliability in data protection and compliance

Availability and resilience

• Guaranteed availability: Based on Microsoft availability - 99.99%
• Approach to resilience: Our solution is built on Microsoft 365 and leverages the following services:; ; Active/Active Design: Multiple instances of services are always running across geographically dispersed datacenters.; Business Continuity Management (BCM): The Enterprise Resilience and Crisis Management team oversees business continuity plans.; Data Resiliency: Data is spread across active-active data centers, ensuring reliability and automatic recovery from failures.; ; By utilising these Microsoft 365 services, our solution is well-equipped to handle resilience and continuity challenges.
• Outage reporting: Access to a status portal as well as email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Azure AD, Conditional Access,
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: MS101

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus, CloudyIT are working towards ISO27001
• Information security policies and processes: Our approach to security governance is comprehensive and proactive, reflecting our commitment to achieving and maintaining ISO27001 standards. We have established stringent policies and procedures to manage and protect information assets, ensuring the confidentiality, integrity, and availability of data. This involves regular risk assessments, implementing robust control measures, and fostering a culture of security awareness within our organisation. By aligning our processes with the ISO27001 framework, we are dedicated to upholding the highest standards of information security management, continually reviewing and enhancing our practices to adapt to evolving security challenges and maintain excellence in data protection

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CloudyIT implements a structured process for managing changes in its Decision meeting management solution. All changes are logged, reviewed, and approved before implementation. This includes identifying configurations, assessing impacts, obtaining necessary approvals, and maintaining documentation for audit and compliance purposes. Regular audits ensure alignment with documented configurations. This framework guarantees that changes are made securely and efficiently, upholding the integrity and reliability of our services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Decision solution, operating within clients' Microsoft 365 environments, leverages the existing vulnerability management processes of the clients. This approach ensures seamless integration and compliance with the security protocols already established in client systems.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CloudyIT's Decision solution is designed to operate within our clients' Microsoft 365 environments, meaning the protective monitoring is entirely managed by the client. Our role is to ensure that the Decision solution is fully compatible with and supportive of the client’s existing Microsoft 365 security framework.
• Incident management type: Supplier-defined controls
• Incident management approach: We have established an Incident Management process that outlines both the Incident and Service Request Management procedures. Our Service Desk handles end user Service Requests, Incidents, and Requests for Change (RFCs), which can be logged via email or telephone.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  CloudyIT, in its commitment to social responsibility, is a proud founding partner of the Cloudy Foundation. This charity is dedicated to tackling economic inequality by providing young people with opportunities in technology. Alongside our work with the Foundation, we also partner with our clients in the public sector to develop digital assets that positively impact young people in their communities.; ; Our initiatives include internships, apprenticeships, and training workshops in technology, designed to pave career paths in the tech sector for young individuals, especially those from underprivileged backgrounds. We play an active role in shaping these programmes, ensuring the training is relevant, practical, and impactful.; ; In collaboration with public sector clients, we create opportunities for these young people to apply their skills, contributing to community upliftment and digital advancement. This collaborative approach not only enhances the digital literacy of the youth but also ensures that the digital assets developed are tailored to the needs and benefits of the community.; ; Our involvement with the Cloudy Foundation and public sector partnerships reflects our commitment to creating an inclusive and equitable tech industry. By investing in young talent, CloudyIT is addressing economic inequalities and fostering a more prosperous future. To learn more about the Cloudy Foundation's mission and our role, please visit their website at Cloudy Foundation.

  Equal opportunity

  CloudyIT, in partnership with the Cloudy Foundation, is committed to promoting equal opportunity, particularly in the technology sector. We recognise the unique talents and perspectives that neurodiverse individuals bring to our industry. In our endeavour to support those who might traditionally be overlooked, we have established collaborations with specialist education partners to provide targeted support to neurodiverse students.; ; Through these partnerships, we offer programmes such as internships, apprenticeships, and tailored training workshops. These initiatives are specifically designed to harness the potential of neurodiverse youth, providing them with the skills and opportunities needed to thrive in the tech sector. We ensure that our training is not only about imparting knowledge but also about nurturing the unique strengths of each participant.; ; In addition to our direct work with students, we collaborate with our public sector clients to develop digital assets that are inclusive and beneficial for the wider community. These projects provide practical platforms for the young people we support, allowing them to apply and showcase their skills in real-world scenarios.; ; Our involvement with the Cloudy Foundation goes beyond traditional support; it's about actively creating pathways for equal opportunity. By focusing on the inclusion of neurodiverse individuals, CloudyIT is not just contributing to their personal and professional development but is also enhancing the diversity and innovation within the tech industry.; ; This commitment to equal opportunity is a core part of our social value strategy, reflecting our dedication to building a more inclusive and equitable society. For more information about the Cloudy Foundation's mission and our collaborative efforts, please visit Cloudy Foundation.

Pricing

• Price: £28.44 to £66.36 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to nearly all of Decisions tools and features is available in your free trial. Some premium add-ons, like secure voting and eSignature, only are accessible on paid plans.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David@cloudyit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.