brightsolid online innovation Ltd.

Brightsolid Backup

Brightsolid has partnered with Druva, a recognised Industry Leader in Cloud Data Protection, to deliver Backup as a Service.

Designed to safeguard customers’ business-critical data and assets through backups on a secure and highly resilient platform, delivering data protection, business continuity and efficient operational recovery.

Features

• Protect physical, virtual and SaaS workloads
• Immutable backups
• Monitoring platform and access controls
• Disaster recovery functionality
• Free PoC

Benefits

• Easily protect all your data
• Air-gapped, secure backups
• Globally accessible, infinitely scalable, and autonomous enterprise data resiliency
• Protect data from ransomware by creating immutable backups

£143.18 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.gardiner@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

674557083802854

Contact

Alan Gardiner
07932710727
alan.gardiner@brightsolid.com

Planning

• Planning service: Yes
• How the planning service works: Our expert engineers work with you to develop a month long PoC. From a small sample of data, to your entire estate, we'll develop a PoC that works for you and demonstrates the power, flexibility and security of the our back up solution.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Druva

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Brightsolid supports you to migrate your data into our storage and backup solutions including seed data.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Microsoft Azure
  • Google
  • Brightsolid Data centre Storage Platfrom
  • Veeam

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Druva provides immutable backups for public cloud and hybrid cloud as well as end user and SaaS applications.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brightsolid respond to customer questions within 24 hours. Customer Service Requests or Incident Responses are managed according to severity levels aligned with relevant response and resolution SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Brightsolid's Service Desk is the central point of support for Brightsolid customers with managed services. The Brightsolid Service Desk team ensures all incidents, service requests and questions are logged within our service management system and users are responded to within agreed response and restoration SLAs:; ; Incidents are categorised into 3 priorities, with appropriate response and restoration times.; -Priority 1: Where Service is unavailable, has an Initial Response Time (IRT) of 1 hour; Subsequent Response Times (SRT) are every hour and the Target Restoration Time (TRT) is 4 hours. ; - Priority 2: Where there is significant performance degradation or equipment failure not affecting service availability; IRT - 4 hours, SRT = every 4 Hours and TRT =1 day.; - Priority 3: All other incidents; IRT =24 hours SRT = Every 24 hours and TRT = 5 days.; ; In incident resolution the service desk are supported by 2nd, 3rd and 4th line cloud engineering teams, ensuring not matter the complexity we have experienced engineers to support services.; ; Service Requests and Questions have an IRT of 24 hours, at which point our teams who will either resolve immediately or, if complex, ensure users have a clear understanding of the timeline to respond.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Druva

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 12/12/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • ISO14001
  • ISO9001

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality; ; We provide a hugely discounted Community Cloud via our two Scottish data centres; Dundee and Aberdeen, to local community-based organisations. Benefits of the service include: ; ; Cost savings and predictable billing for organisations ; ; Significant reduction in energy costs ; ; Cap-Ex free computing Increased agility, and the ability to deliver projects more quickly ; ; The ability to foster and drive innovation ; ; The ability to scale as required, in order to drive economic growth and meet customer needs Improved resource utilisation ; ; Simplified maintenance and lower associated costs ; ; Resiliency and redundancy to provide reassurance around continuity of service ; ; We support Dundee Bairns, a local charity that has provided over 300,000 meals in the past year to the area’s most vulnerable children. We undertake a range of fundraising activities throughout the year and whatever money staff raise is matched by the organisation.

Pricing

• Price: £143.18 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.gardiner@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.