Jigsaw24

Jigsaw24 - Jamf Software Solutions for Apple

Jamf lead on Apple device management, building Unified Endpoint Management solutions specifically for the Apple ecosystem. Jamf Pro manages macOS, iOS and tvOS devices, and with the introduction of Jamf Connect and Jamf Protect, Jamf for Business delivers an enterprise platform, with capabilities in authentication, management and endpoint protection.

Features

• Zero-Touch deployment with Apple Business Manager
• MDM and Application Management: configuration profile, policies, scripts
• Centrally managed security, threat detection, remediation via Full Disk Encryption
• Control of enrolment, configuration, administration, applications of managed devices
• Patch Management: Desktop and mobile application management
• UK data centres
• Device asset lifecycle management, including inventory auditing and asset reporting
• Self service, empowering users to access tools, content and app
• Identity Management integration using Jamf Connect
• Single pane of glass integration with Microsoft Intune

Benefits

• Remote management of mobile assets using the Apple MDM framework
• Device hardening, security posturing and automated thread remediation
• Centralised monitoring and reporting of device inventory
• MDM Configuration Profiles and Payloads to enforce device settings
• SSO, MFA and federated cloud identity management for macOS logins
• Onboarding and deployment of devices Apple Business & School Manager
• Extending native security features (macOS) with additional measures
• Mac and Windows devices managed with same compliance
• App lifecycle management to source, host, deploy and update apps
• Device protection-through passcode, lock, FileVault enforcement, remote device wipe

£15.00 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gps@jigsaw24.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

674651267609953

Contact

Simon Taylor
03332 400 888
gps@jigsaw24.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Maintenance is undertaken monthly, and communicated to customers via email. Apple platform only.
• System requirements:
  • Recommended macOS 10.15
  • Recommended iOS 14.x
  • Recommended iPadOS 14.x
  • Recommended tvOS 14.x

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: X
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We test our website accessibility through 2 independent providers - Wave (https://wave.webaim.org/) and Power Mapper (https:try.powermapper.com/). Every three months, we undergo internal audit, testing and development process to monitor and improve web accessibility for assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Jigsaw24 provide a service desk to support our cloud hosting solutions. All technical staff are fully accredited and experienced, and deliver services based on ITIL Best Practice. The SLAs can vary depending on the specific terms of the support contracts and the needs of the customer. Service availability SLA is 99.99%. Incidents are based on a Priority 1-4 level, with response times ranging from 1hr (P1) to next business day (P4). The customer can access the Desk via phone, email, Web Chat, or portal. A ticket will then be raised and a cloud support engineer will be assigned. Escalation routes are fully defined from Account Manager, to Service Delivery to the Services Director.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Jigsaw24 onboarding includes a customer implementation service called Jamf Pro Onboarding and Training to help ensure successful service implementation. Through remote sessions, we equip our customers with all necessary tools to get the most out of Jamf Pro and the Apple devices. Through a hands-on approach, our certified integrators familiarise you with the Jamf Pro features and configurations, providing a baseline software, security and configuration build. Our Jamf Pro Onboarding and Quickstart Training also provides deployment of self-help support tools to minimise your support overheads, and you will receive guidance and best-practice advice from our accredited Apple and Jamf experts.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, the customer data can be downloaded from the instance.
• End-of-contract process: At the end of the contract, customers environments are decommissioned within 30 days. No customer data is retained within the software.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • MacOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Jamf Pro is designed for both desktop (macOS) and mobile devices (iOS)
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Universal API (UAPI) is available for all customers, and is individual to each customer. The API is enabled by default and cannot be disabled. Customers can make changes using CURL commands, with an exclusive API user set up for this use
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Jamf Premium Cloud is an add-on for cloud hosting that provides you with flexibility and control over your server. Customers can choose when and what they would like to upgrade; whitelist IPs, customise your URL and more.

Scaling

• Independence of resources: Jamf Cloud uses a clustered Jamf Pro configuration with multiple, load balanced web applications. Data is kept logically separate on various layers throughout the Jamf Cloud infrastructure. Only processes and threads such as queries within an authenticated organisation's context may access that organisation's data. This restriction applies to all data and processes/threads, both in memory and on disk. Jamf Cloud uses application and database servers in multiple data centers to provide high availability and recovery in case of service outage.

Analytics

• Service usage metrics: Yes
• Metrics types: Jamf Pro has the ability to report on the all devices under its management. Reports can be customised during the onboarding process, and delivered via regular, scheduled reports, or on a reactive / demand basis - dependent on SLAs in place
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Jamf, Intune

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: X
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: To export their data, customers can download the data through the associated web browser.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Jamf guarantees 99.9% server uptime.
• Approach to resilience: Service Availability:; Jamf Cloud uses a clustered Jamf Pro configuration with multiple, load balanced web applications.; ; Regular maintenance is performed and may include Jamf Pro version upgrades, infrastructure improvements, and security improvements. Customers are notified prior to the start of maintenance.; ; Database Backups:; Databases are continuously replicated to another server in a different data center. A snapshot of each database is taken every 24 hours and may be used to restore data if a critical event occurs.; ; Recovery:; Jamf Cloud uses application and database servers in multiple data centres to provide high availability and recovery in case of service outage.
• Outage reporting: A public dashboard - https://status.jamf.com/email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Security policies can be configured to include further restrictions, and user administrators can limit access to data or admin privileges
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: 09/03/2022
• What the ISO/IEC 27001 doesn’t cover: All aspects covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Lloyds Cardnet
• PCI DSS accreditation date: 17/09/2021
• What the PCI DSS doesn’t cover: We are fully covered for all scenarios where credit card data would be provided and handled by Jigsaw24.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Led by our company founder as the named representative, compliance with ISO27001 is a written requirement of employment at Jigsaw24 and is regularly assessed by our in-house auditing team as well as through six monthly externally led audits.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier defined and controlled. Further details are available and more information can be provided once a suitable NDA is in place.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Supplier defined and controlled. Further details are available and more information can be provided once a suitable NDA is in place
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier defined and controlled. Further details are available and more information can be provided once a suitable NDA is in place
• Incident management type: Supplier-defined controls
• Incident management approach: If under a support contract, incidents can be reported to the Jigsaw24 systems team through our ticketing system and will automatically be raised to priority 1 if a cloud based system is affected. These incidents will be triaged or escalated to Jamf as required, with reports provided to the affected users on a regular basis.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Jigsaw24 have set an ambitious target to halve our Scope 1,2 and 3 carbon emissions by 2030, and to achieve Net Zero emissions by 2040. We signed up to the Science Based Targets Initiatives (SBTI) in 2022, which is a long-term commitment to true carbon emissions reduction, without the use of offsetting until we achieve residual ‘hard to abate’ emissions.; ; Since 2022, Jigsaw24 have committed to calculating our Scope 1, 2 and ten categories of Scope 3 emissions that are relevant to the business, including ‘Use of sold goods’, and ‘EOL treatment of sold goods’, for the Apple products that we sell to our customers.; ; Some of our climate change activity includes: ; • 100% renewable electricity purchased across all premises since 2023.; • Investment in LED lighting, efficient HVAC and energy efficient appliances and IT equipment across all sites.; • Electric vehicle, cycle to work and Tram2Work Salary sacrifice schemes available to all staff, to reduce emissions from business mileage as well as employee commuting. The EV scheme has so far removed 21 ICE vehicles from our company fleet.; • Improved Energy performance ratings in all of our buildings, particularly in our new London office that replaced an inefficient four-story building, and improved insulation at our HQ.; • Combined ISO9001, ISO 14001 and ISO 50001 certified management systems in place, ensuring that environmental stewardship and energy management is core to all operations, from design of our facilities to the design and delivery of our service offerings.; • We report to the Eco Vadis ESG assessment platform, achieving a Gold award, and the Climate Disclosure Project (CDP), achieving a B rating.; • We provide a suite of lifecycle management service offerings, such as remote device management & support, (JML) device logistics services, cloud software, and are an authorised Apple repair centre.

  Covid-19 recovery

  The Jigsaw24 Coronavirus Co-ordination Group was established to implement government guidance and legislation, with actions cascaded to staff, customers and suppliers to support our relationships throughout the pandemic. This was imperative to maintain our communities and build foundations for strong COVID-19 recovery. Whole company remote working (with protected spaces for warehouse staff) and support to suppliers in sourcing alternative products ensured Our financial performance was maintained, and our growth continued, with our Public Sector business growing from £400k to £20million+. ; ; We invested in our own remote capabilities and supported our teams with training and support for remote engagement. Since the easing of restrictions, we have continued to recruit using a hybrid location model, opening opportunities for women returners, part time workers and those with caring responsibilities. ; ; COVID-19 showed us that human skills are as important as technical ones, leading us to expand our apprenticeship and work placement programmes to tackle unemployment and skills gaps. Leaning into our local communities, we have recruited six apprentices from Nottingham College over the last twelve months and are working with Business in the Community to identify relevant engagement projects. ; ; With a ‘work is what we do, not where we are’ outlook, Jigsaw24’s care and approach, has maintained our customer and supplier relationships, despite the pandemic. This is driven better mental health, greater engagement, and higher levels of satisfaction from both internally and externally. Remote/hybrid engagement is now our default for non-warehouse/service centre roles. ; ; As the Technology Partner for DHSC programme Test&Trace and Care Homes, ensured our support for over 20,000 devices into critical frontline and vulnerable social services. For our people, we provided a clean, safe space to work – remotely or office as needed – and introduced Health Shield (employee healthcare programme) to support physical, mental, and social wellbeing.

  Tackling economic inequality

  By creating new businesses, jobs and skills, and increasing supply chain resilience and capacity, Jigsaw24 tackles economic inequality.; ; Our Social Impact Group ensures our values are continually supported, in our business and personal communities. ; ; We judge applicants (through an anonymous recruitment process) on their talent and potential, not just their educational attainment to widen opportunities for all people. Through this, several direct entry apprentices are now successful members of Jigsaw24 in roles throughout the business.; ; Our head office, where we have been for over 30 years, is based in an area of high economic deprivation and we strive to have an excellent relationship with our neighbours and support local suppliers. We encourage local recruitment and are signed up to the Living Wage Foundation. We work closely with the two major universities in Nottingham to offer development, training and further learning, ensuring opportunities are available for all members of staff.; ; To further tackle economic inequality we also provide full training and awareness of modern slavery, debt bondage and forced labour so our people can identify and support any instances of these issues. This awareness is also part of our supplier on-boarding, monitoring and training process and we map our supply chains to highlight high risk areas so appropriate mitigations can be put into place.; ; Our supplier base consists of around 400 suppliers, and we have strong relationships with all of them, with every supplier being supported with regards to ethical trading to an appropriate level.; ; We increase resilience within our supply chain by welcoming supplier feedback. This comes from day-to-day communication as well as quarterly and annual reviews with key suppliers. We also maintain financial resilience, reduce business risk and generate a positive impact on the wider economy by paying our suppliers on time, in line with the Prompt Payment Code.

  Equal opportunity

  We tackle imbalances within in the UK IT industry by regularly reviewing business practices, from recruitment to development to inclusive data-driven actions, as well as identifying ways in which to support the next generation.; ; We receive and implement specialist training and guidance from Dr Suzanne Ross, Nottingham Trent University, around our Inclusion & Diversity strategy, including recruitment practices, policies and procedures, breaking down barriers and raising internal awareness. This has included a full remote working policy, enhanced parental leave, anonymising job applications and supporting flexible learning to encourage participation. ; ; We have already made a positive impact by encouraging more women to consider a career in IT by partnering with Nottingham Trent University to offer a bursary for a female student studying Computer Science. We also run mentoring programmes for women in media and support local students with career and education aspirations. We are signatories to the Race at Work Charter, the Disability Confident Scheme, Armed Forces Covenant, and Tech Talent Charter and support numerous work placements, apprenticeships and career returners.; ; Due to the size of our business, a Gender Pay Gap report is a legal requirement, and it provides a mechanism for us to review, reflect and identify actions to continuously improve within our sector. We have improved our ethnicity data capture and rolled out additional support to all managers regarding equality throughout the workplace. We have a full programme of online training that incorporates equality, diversity, modern slavery and ethical trading. All activity is supported through executive sponsorship, and we have a zero tolerance to of harassment and bullying across the business. ; ; We also create and publish a social value report where we hold ourselves accountable against all seventeen UN Sustainability Goals; including diversity and inclusion.

  Wellbeing

  Wellbeing within Jigsaw24 is not only providing an environment where the mental and physical health of our employees is nurtured, but also about how we improve, support and develop our wider communities; through supply chains, contract delivery, and where we live and work. ; ; We engage with community activity including charity fundraising, local volunteering and supporting work placements with schools, colleges and universities, that benefits both our staff wellbeing but also our community cohesion. We encourage engagement with programmes such as Young Enterprise, Local Enterprise Partnerships and community groups (Woodland Trust, Nottingham Hospitals Charity and Trussell Trust). We have broadened this to include toilet twinning to support community wellbeing across the world.; ; Locally, we have installed a defibrillator in our head office at Nottingham, to support our staff, and from a community aspect we can extend its use to the wider community and neighbouring businesses. We aim to install defibrillators across all sites, which are/will be registered on a national database. ; ; As a business and community resource, we have seven Mental Health First aiders in addition to our First Aiders, and have implemented Manager Mental Health training, with an aim to make mental health provisions and signposting more accessible. ; ; We completed our Health and Wellbeing survey early 2023 to inform our 2023-24 wellbeing roadmap. As a result, all employees receive health and wellbeing benefits to promote positive wellbeing. Through the ‘Thrive’ App (NHS Endorsed App for wellbeing), we offer 24/7 resources and support include GP access and a counselling telephone line for staff and their families, many who are members of our local community. ; ; Volunteering is encouraged throughout the business, encompassing Jigsaw24 values and the government’s voluntary core recommendations for businesses, to support the UN Sustainability Goals, and increase measurable community cohesion.

Pricing

• Price: £15.00 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Following a scoping call, a trial period can be agreed to demonstrate the functionality and flexibility of the Jigsaw24 Jamf solution
• Link to free trial: https://www.jigsaw24.com/brands/jamf-brand

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gps@jigsaw24.com. Tell them what format you need. It will help if you say what assistive technology you use.