Softcat Limited

Infotechtion - ARM Compliance Extender for Microsoft Purview

Infotechtion-ARM is a software extension for Microsoft Purview that ensures safe and compliant management of long-term sensitive data and records in line with ISO15489, ISO16175 and SEC17a-4 standards across across on-prem, Microsoft Cloud and other data platforms.

Features

• Records Management and Archival
• Data Discovery and Classification with AI
• Advanced Disposition Workflows for Microsoft Purview
• Network and Cloud Files Governance
• Advanced Reporting and Dashboard for M365 and other data sources
• M365 and Azure Workspace provisioning
• M365 Records Advanced Disposition Logs
• Long term retention of Record Audit logs
• Data migration to Microsoft Cloud
• Records Submission automation to The National Archives

Benefits

• Aggregate manage and control your data disposition processes
• Capture critical compliance activities and enforce governance controls at source
• Data Governance reports Illuminating key compliance performance indicators
• Persistent audit logs relating your critical records and sensitive data
• Understand and act upon important or risky data
• Manage your data retention rules with changing regulations
• Automate case-based compliance activities
• Aggregate management and controls across disparate storage platforms
• Apply governance to your workspaces with automated checks and certifications
• Maximise Microsoft Purview with Infotechtion addon features

£10,000 a transaction a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

674691072586702

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Infotechtion-ARM provides advanced controls (natively integrated with Microsoft Purview) to automatically deliver sensitive data insights, actively enforce governance policies and reduce risks through operational workflows for all data across on-prem, Microsoft Cloud and other platforms.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Customers require a Microsoft 365 subscription.
• System requirements:
  • Microsoft 365 Subscription
  • Microsoft Azure subscription

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Category: Critical Response target: 20 minutes Resolution target: 2 hours Category: High Response target: 20 minutes Resolution target: 4 hours Category: Medium Response target: 3 hours Resolution target: 29 hours Category: Low Response target: 7 hours Resolution target: 44 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use industry standard software for service and ticket management which is tested for accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: Category: Critical Impact: Extensive / Widespread Description: The Solution is unavailable or Materially Disrupted in its entirety, or a Core element / application of the Solution is unavailable to all users. Category: High Impact: Significant/Large Description: The Solution is unavailable or Materially Disrupted for 25 Users or greater, or a Core element / application of the Solution is unavailable to 25 users or greater, or a non-Core element of the Solution is unavailable for all users. Category: Medium Impact: Moderate/Limited Description: The Solution is unavailable or Materially Disrupted for fewer than 25 Users, or a Core element / application of the Solution is unavailable to fewer than 25 Users, or a non-Core element of the Solution is unavailable to 25 users or greater. Category: Low Impact: minor/local Description: The Solution is unavailable or Materially Disrupted for an individual User, or a non-Core element of the Solution is unavailable for fewer than 25 Users. All other Incidents not falling within the descriptions of Critical, High or Medium above. The support levels are included in the per-year license cost. The support level also includes a dedicated customer relations manager and product support team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Infotechtion service implementation team includes business change and adoption services. The implementation plan includes a business adoption track, to inform, educate and onboard users to the service. The onboarding process includes the functional training, process for reporting issues, and service desk support.
• Service documentation: No
• End-of-contract data extraction: The data extraction is supported via a service request. Customer administrator can submit a request and data is made accessible within the customer Microsoft Azure / other cloud subscription.
• End-of-contract process: The end of contract process is managed via a well document exit strategy and exit plan. The exit strategy is discussed and agreed with the customer ahead of service onboarding, regular checks are performed during the service period to ensure the exit plan is practical. A date is agreed with the customer to invoke the exit plan, delivered via a joint customer and Infotechtion team.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application can be accessed via mobile browsers from mobile devices and tablets. The mobile experience provides access to essential features related to approvals, key dashboards and data entry forms. The desktop based access to application from a browser provides much rich features including detailed reports access.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service interface is the web-based portal that allows customers to access and manage the service features. The service interface provides features such as service dashboard, incident management, service request management, billing and reporting, and user administration. The service interface meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which ensure that the web content is accessible for people with disabilities. The service interface supports various assistive technologies, such as screen readers, magnifiers, speech recognition software, and keyboard-only navigation.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The service interface undergoes regular testing and evaluation to ensure its compliance with the accessibility standards and its usability for users of assistive technologies. The testing includes automated and manual checks, user feedback, and third-party audits. The service interface also conforms to the best practices of web design and development, such as responsive design, clear navigation, consistent layout, and meaningful labels.
• API: Yes
• What users can and can't do using the API: API (Application Programming Interface) is a way for software applications to communicate and exchange data. Infotechtion-ARM solution uses API to integrate with external systems and services, such as cloud platforms, databases, web services, or third-party applications. This enhances the functionality, scalability, and interoperability of the solution and provides added value to the clients. Infotechtion-ARM solution ensures that only authorized users can access the API and perform actions, such as creating, updating, deleting, or retrieving data. The solution uses the following security measures to protect the API: - Authentication: The solution verifies the user identity and credentials by using methods such as username and password, token, or certificate. - Authorization: The solution checks the user permissions and roles and grants or denies access based on predefined rules and policies. - Encryption: The solution encrypts the data transmitted between the user and the API by using secure protocols such as HTTPS, SSL, or TLS. - Logging and Auditing: The solution records and tracks the API activities and events, such as the user identity, the date and time, the request type and outcome, the data and response, and any errors or anomalies.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each customer instance of service for a customer is isolated and dedicated for each customer. The service is activated dedicated to a customer Microsoft cloud subscription. Subsequently customer Azure subscription resources are leveraged providing the scale and performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The solution provides the primary usage analytics related to use of service in context of users, activities and data volumes. In addition, variety of dashboards are provided to report on service related performance KPIs and SLA compliance.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Infotechtion

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is exported via the application interfaces by authorized users only. Certain data export capabilities are limited to customer nominated service administrators only. The service also provides an API / powershell based export of data + metadata to support migration or large volume export scenarios.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service levels include the following: Category: Critical, High, Medium, Low Response Target: 20 minutes, 20 minutes, 3 hours, 7 hours Resolution Target: 2 hrs, 4hrs, 29 hrs, 44 hrs Applicable hours: 24X7, Mon-Fri 08:00 - 17:00 excluding public holidays.
• Approach to resilience: The product is deployed in Microsoft Azure cloud associated with a customers Microsoft cloud subscription. To achieve resiliency Azure cloud is configured with either Local redundant storage or geo redundant storage providing a highly resilient solution in the cloud. All records are managed in-place in Microsoft cloud, any data management, audit and reports are protected through backup solution to meet the recovery objectives and SLA.
• Outage reporting: Service outages are reported via automated email notifications to the customer nominated contacts. In addition, a service health dashboard is provided as part of every implementation which is available to customer's administrators.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are access controlled via federated authentication with Azure active directory. The system enforces a multifactor authentication and management interface features are accessible based on a Role based access control to ensure only authorised users have access to the features necessary. Furthermore, certain management activities are considered privileged and managed via a privileged identity management workflow enforcing a layer of authorization by a nominated customer approver. Finally, all management interface and support channel activities are audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 06/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing has been explicitly excluded from the certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/10/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: All are covered, we are going through the process of Level 2, will be available before the timelines of this service to be launched.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security is a key priority for Infotechtion, a company that delivers high-quality software solutions to its clients. Infotechtion follows the secure software development life cycle (SSDLC) framework, which integrates security best practices into every stage of the software development process, from planning to deployment. Infotechtion applies various security controls, such as encryption, authentication, authorization, logging, and auditing, to safeguard the data and systems from unauthorized access, modification, or disruption. Infotechtion also performs regular security risk assessments, vulnerability scans, and penetration tests to detect and fix any potential threats or weaknesses in the software. Infotechtion has a dedicated information security team that monitors and responds to any security incidents or breaches and reports them to the relevant stakeholders and authorities in a timely manner. Infotechtion also educates its employees and contractors on the information security policies and processes and ensures compliance through audits and reviews. Infotechtion strives to maintain the trust and confidence of its clients by delivering secure and reliable software solutions.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Product change and configuration management processes are essential for maintaining the integrity, security, and compliance of products and services. Below is a structured process for managing product changes and configurations: 1) Change Request Initiation 2) Change Impact Assessment 3) Change Approval and Prioritization 4) Change Implementation 5) Testing and Validation 6) Change Verification and Auditing 7) Post Implementation Review 8) Documentation and Reporting All product features are version controlled and customer has the ability to track each version as part of the public roadmap published to all customers.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The vulnerability management process consists of following controls applied to Infotechtion solution: 1) Automated vulnerability scanning tools 2) Comparison of back-to-back vulnerability scans 3) Use of a risk-rating process to prioritize the remediation of discovered vulnerabilities. 4) Independent vulnerability and Penetration testing to validate the effectiveness of remediations 5) 3rd party certification solution vulnerability testing. Clients are provided with the outcome of the regular Vulnerability assessments, including findings and associated remediation plans.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our process address issues related to actively managing (inventory, track, and correct) all cloud software resources so that only authorized resources are given access, and unauthorized and unmanaged resources are identified and removed. The monitoring process includes the following: 1) Automated asset discovery and maintenance of asset metadata 2) Delete unauthorized Cloud software resources 3) Remove unapproved resources and software applications 4) Regularly check for approved resources and keep only approved resources and compute active. 5) Limit and audit user interactions with cloud software resources 6) Limit a user ability to execute scripts 7) Security monitoring and incident management controls
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An incident response infrastructure provides for quickly discovering an attack and then effectively containing the damage, eradicating the attacker's presence, and restoring the integrity of the network and systems. Our process is made up of following components: 1) An incident response guide 2) Scoring and prioritization procedure 3) Planned exercises to test the response procedure 4) Documented incident contact details and configured alert notifications for security incidents 5) Security alerts incorporated into incident response system 6) Automated responses to security incients 7) A user interface for users to report incidents 8) A reconcilliation process for incidents including regular incident reports

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £10,000 a transaction a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: In Scope: 1) A hosted platform configured with data to validate the scenarios. 2) Use cases defined and associated test cases 3) Show and tell of key use cases ahead of user testing 4) Full support for user testing and issue resolutions Out of scope: Customer data Timeline: 4 weeks

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.