Cisilion Limited

Cisilion: Windows 11 Deployment Services

Cisilion Windows 11 Deployment services enable customers to migrate end user services to the latest Windows 11 operating system with Evergreen updates. Cisilion provides a comprehensive set of Windows 11 deployment services supported by cloud services to accelerate transformation.

Features

• Discovery Workshops Planning workshops
• Technical Design Workshops
• Application and Hardware Compatibility Testing
• Dynamic Deployment and Migration Planning
• User Adoption and Training

Benefits

• Develop a custom roadmap for your Windows 11 deployment
• Understand the management, migration and deployment options for Windows 11
• Understand any applications and devices which will not migrate.
• Ensure readiness for the transition to Windows 11
• Accelerate the deployment of Windows 11
• Reduce burden on IT through Dynamic Provisioning

£0.01 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

675006941279023

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

Planning

• Planning service: Yes
• How the planning service works: Cisilion have developed a structured Envisioning and Planning process to assist our customers to effectively plan how best to migrate to Windows 11 as part of Microsoft's vision for modern desktop. Our structured approach includes the following activities:; ; Business Outcome Workshop; • Engage senior stakeholders; • Discover pain points, business challenges; • Output: Produce options and business outcome report; ; Capability Awareness Session; • High level overview of Windows 11 ; • Deliver technical design and deployment workshops; • Provide stakeholders with options for migrating to Windows 11; ; Readiness Assessment; • Review the current hardware and application estate; • Produce finding and recommendations document; • Output: Provide migration timeline and pricing; ; Deployment Planning; • Create High Level Design; • Create Detailed Design; • Establish Project Plan; • Establish Testing Plan; • Allocate Resource Schedule; • Establish User Adoption and Training Plan
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Windows 11

Training

• Training service provided: Yes
• How the training service works: We provide a full range of training and user adoption services to tailor each of our customers. This includes, class-room based training, floorwalking, virtual classrooms and how-to-guides.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Windows 11
  • Office 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our approach includes lessons learned from our extensive history in Windows 11 projects. Our structure approach is outlined below: ; - Develop Migration/Upgrade Strategy; - Agree Windows deployment method - dynamic deplpoyment vs image; - Define appropriate migration approach; - Identify migration tools needed; - Identify resources required to support migration; - Identify migration constraints/timeline; ; Test Migration; - Identify a subset of devices and users to migrate; - Carry out test migrations/upgrades; - Create Lessons Learnt and feedback to team; ; Refine Migration Strategy; - Update as required, based on output of test; ; Develop Migration Plan; - Identify migration Windows; - Schedule resource availability; - Develop communication plan; ; Execute Migration; - Carry out migration in line with plan and strategy; ; Remediation and Support; - Identify any issues; - Resolve errors and re-migrate as required ; ; User Adoption and Training; - Carry out User Adoption Workshop; - Determine training needs and support; - Scope and delivery training and support plan
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Windows 11
  • Office 365 ProPlus

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: System Testing; - Create a system acceptance plan; - Create a system test plan; - Ensure the implemented solution satisfies the defined system tests; ; Regression Testing; - Create a regression test plan; - Undertake regression testing following any changes or updates; ; User Acceptance Testing; - Coordinate and support the UAT process; - Remediate any issues which are identified with the build

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide a variety of support services to our customers from 2nd.3rd line through to Windows 11 managed life cycle services.

Service scope

• Service constraints: Availability based SLAs for Microsoft are subject to your Microsoft Cloud Services Agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 Response Immediate when logged by phone
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support is provided on a Level 2 and 3 response basis Support is provided as: - Standard: M-f 08:00 - 18:00 UK Time - Enterprise: 24/7/365 Response based SLA's are defined in accordance with customer requirements but P1's are typically subject to 15 min response Cloud Support Engineering and Service Delivery is available as an option.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/08/2019
• What the ISO/IEC 27001 doesn’t cover: Everything is covered under the IT Systems Integrator certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We continually strive to reduce our carbon impact year on year, initiating additional projects and activities that will further reduce our impact locally and globally, and contribute towards global UN carbon offsetting initiatives. Our commitment to the environment extends to our customers, our communities, our employees, our suppliers and other countries in which we operate. Our Carbon Reduction Plan is based upon the following principles: 1. Comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice; 2. Integrate environmental and sustainability considerations into all our business decisions; 3. Endeavor to reduce our environmental impact year on year; 4. Ensure that all employees are fully aware of our Environmental and Sustainability Policy; 5. Ensure all employees are committed to implementing and improving our policy; 6. Ensure clients and suppliers are aware of our Environmental and Sustainability Policy, and encourage them to adopt sound sustainable management practices; 7. To review, annually report, and to continually strive to improve our environmental and sustainability performance. 2. Commitment • Cisilion are committed to reducing our impact on the environment and to achieving our goal of becoming net zero by 2050. • We will partner with Ecologi, a Carbon Avoidance organization. • We will plant 7,500 trees throughout Financial Year 2024 (“FY24”).

  Covid-19 recovery

  Cisilion External Statement Cisilion are closely monitoring the developments both at home, and around the globe with respect to the COVID-19 outbreak. In addition to our commitments to supporting our customers, Cisilion views as one of its highest priorities the health and wellbeing of its employees. Because of this, we have a clear business continuity plan and sickness procedure which the Company will continue to adopt in the pandemic situation, following the World Health Organisation (WHO) pandemic level definitions for triggering our response. In accordance with government guidelines issued on the 23 of March, and previously as the situation developed, we have initiated a program where our employees are able to continue to work from home in isolation. The measures that we have taken are designed to ensure that there is the minimum of disruption to services to our customers as well as minimising the risk to our staff at this difficult time. We ask our customers to understand that despite this, there is an increase in demand on parts of our services. We are prioritising the support of our customers with services which are vital to the efforts to contain the pandemic. This may mean that there could be some minor delays in responding to issues and project work, although we are working to keep this to a minimum. Due to the current situation with enforced social distancing, project and engineering work requiring site visits, is having to be risk assessed on a case by case basis. Our own infrastructure which is used to support our clients continues to operate as normal. As a flexible organisation, all internal systems are accessible to our employees from remote locations. We have facilities in place already to ensure all employees have the equipment needed, to work from alternative locations seamlessly.

  Tackling economic inequality

  Learning and development plays a huge part in Cisilion’s culture. This includes our induction and awareness training, as well as creating platforms for unlearning and unconscious bias. Cisilion conduct all learning and development via LearnAmp, our online Learning Management System. As part of our induction process, we include Diversity and Inclusion Training, along with enhanced Grievance procedure outlines and Anti-Harassment training. Employees are then required to complete refresher training every 6 months. Diversity and inclusion play a key role in Cisilion’s core business objectives and values. Cisilion recognise that as a Company, more can be done to improve our diversity and inclusion practices and this will continue to be a working directive through the organisation, to support underrepresented groups. The recruitment teamwork within our People function at Cisilion and therefore liaise continuously to ensure proactive recruitment identifies a diverse set of candidates and supports those throughout the interview processes. While we understand that not all individuals feel comfortable in disclosing their identity, we continue to monitor and track our performance against self-created targets for LGBTQIA+, gender and ethnicity within the recruitment processes and within our workforce, where at all possible. Cisilion engage with current employees from underrepresented groups, who feel comfortable in doing so, to address any other areas of suggested improvement, and to include their voice in future initiatives.

  Equal opportunity

  Invest in our economy to provide equal opportunities for employment, innovation and growth. Each month, a mixture of the HR, People and Recruitment team members alongside the Cisilion management team, will provide a mixture of 2 hour workshops and 1 hour long one to one sessions. The workshops will be run by our Recruitment team, covering topics such as interview best practice, CV formatting and job hunting tools available. Individuals will also be able to register for one to one advice with a member of our management team as a coaching session and more personal advice related to the unemployed persons experience so far. Cisilion have been running apprenticeship and graduate schemes for the past 5 years and partner with 3 specialist recruitment and training providers who are experts in finding work for and training unemployed young people. Cisilion are a Microsoft and Cisco gold partner, who are keen supporters of assisting young people into work. Cisilion often engage with Cisco and Microsoft for support with apprenticeship programmes and are familiar with other employment initiatives that we will be able to share with the unemployed people during the workshop sessions. Cisilion are also aware of and understand the current Quick Start government scheme of which we will be able to provide details and guidance to unemployed individuals

  Wellbeing

  Cisilion operate a robust health and wellbeing programme, partnering with Vitality Health and Medicash. On an annual basis, all 160 employees on our scheme conduct an Online Health Review, giving employees an understanding of specific areas of health that they need to improve upon, i.e. cholesterol, blood pressure, alcohol intake, physical activity levels and blood glucose level. If employees do not know the figures for these key areas, they can take a free health assessment to provide them with this data. Vitality Health offer their Member Zone to all members, giving access to videos, tips and our monthly Vitality calendar covering a range of topics from women’s health to mental health and nutrition.

Pricing

• Price: £0.01 an instance
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.