ITS COMPUTING LIMITED

Time & Attendance Management Solution; Hybrid Time & Attendance, Flexitime Workforce Management

FlexTime (NI)/MultiTime (GB) – ‘VisionTime’ SaaS software enables organisations to manage time and attendance arrangements at office, home or remotely. Create schedules, build in rules, manage holidays, exceptions and reports. Integrates with payroll, access control or HR. Manage flexible working policies, track and monitor hours worked daily/weekly/monthly with flexi leave.

Features

• Operated over the organisation's computer network
• Employees can check-in and out locally or remotely on Mobiles
• Mobile, tablet, PC, time terminals, access control readers
• Automatically generated reminder alerts
• Optional clocking by Mobile with GPS to show staff location
• Flexitime management
• Managing hybrid working
• Working from home management WFH time management
• TOIL time off in lieu management
• Time and attendance management

Benefits

• Flexitime increases employee loyalty
• Reduce overtime costs
• Reduce job turnover
• Increase employee motivation
• Manages time on projects tasks and location
• Improves work/life balance and improves job control
• Improves accuracy in monitoring working hours
• Reduce time required to manage payroll
• Reduces stress in staff employee management
• As used in the Home Office

£2,000 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@its-computing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

675071951085484

Contact

Julie McMenemy
02895 929227
G-Cloud@its-computing.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No Constraints Identified
• System requirements:
  • Microsoft Edge 94.0 or above
  • Open-source browsers – Chrome, Firefox or Opera.
  • Allow Popups
  • Allow cookies

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ITS's service levels for incident response and restoration, are defined by Priority Level (P1 – P4) for time taken to provide an automated response (Acknowledge), in-person response (Respond) and Fix / Restore. Standard response times are : P1 – Critical Acknowledge - 30 minutes Response - 1 Hour Target Resolve - 4 Hours P2 – High Acknowledge - 1 Hour Response - 4 Hours Target Resolve - 8 Hours P3 – Medium and P4 – Low response times, are agreed per contract. The response times are applicable during 09:00 – 17:00, Monday to Friday and excludes public holidays and weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ITS's service levels for incident response and restoration, are defined by Priority Level (P1 – P4) for time taken to provide an automated response (Acknowledge), in-person response (Respond) and Fix / Restore. ITS's standard response times are as follows: P1 – Critical Acknowledge - 30 minutes Response - 1 Hour Target Resolve - 4 Hours P2 – High Acknowledge - 1 Hour Response - 4 Hours Target Resolve - 8 Hours P3 – Medium and P4 – Low response times, are agreed per contract. The above response times are applicable during 09:00 – 17:00, Monday to Friday and excludes public holidays and weekends. Software Support provided by Online portal available 24 x7. Additional Support & Service Management packages are available, based upon requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: ITS works closely with the customer to produce an implementation plan which incorporates: • Timescales and resource requirements • System configuration including user setup and organisation specific static data and content • System verification • User training on the system • Project management and governance • Communication to users and stakeholders We provide the necessary expertise and guidance to ensure a smooth implementation and go-live, and subsequently to provide ongoing system support and service management.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide data in standard file formats. Users can also extract their data using the reporting tools provided with the product.
• End-of-contract process: ITS places great emphasis on ensuring continuity of services for our customers. With an exit strategy in hand at the outset of the relationship, our customer’s needs will be incorporated into the contract, ensuring minimum business and customer disruption in the event that the relationship is completed. The exit strategy will be reviewed annually, or when significant change occurs. There are several considerations to be made when developing an exit plan. This includes, but is not limited to: • Continuing Service Requirements • Data Security and Privacy • Knowledge and Documentation Transfer • Costs • People

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design to automatically fit to screen size for smaller mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: ITS also provide highly professional & experienced specialists to carry out customisations on the clients behalf and to client specification.

Scaling

• Independence of resources: Server CPU, Memory and network activities are continually monitored. System administrators will be alerted if a threshold is breached allowing the appropriate action to be taken

Analytics

• Service usage metrics: Yes
• Metrics types: You can easily see how people in your business are using portals. For example, you can identify who is using a service a lot and reaching quotas.; ; Reports are available for the last 7 days, 30 days, 90 days, and 180 days. The reports become available within 48 hours. ; ; ITS also provides dashboards and reporting aligned to particular solution requirements. Typically these show case or call run rate, response times, status, process stages and root cause analysis as well as any Business Intelligence or Management Intelligence information required.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Flextime

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.; In some scenarios, we use file-level encryption. For example, the files and presentations uploaded by meeting participants are encrypted by using AES encryption.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: You own your data and retain all rights, title, and interest in the data you store.; ; You can download a copy of all of your data at any time and for any reason.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • .TXT
  • .XML
  • .XLSX
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • .TXT
  • .XML
  • .XLSX
  • EMail
  • Contacts
  • Documents
  • Calendar items

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: ITS support and maintenance agreements are agreed per customer, based on customer requirements and provide guaranteed acknowledgement or resolution of issues within the agreed service level. Standard system availability target of the service is 99.5%.
• Approach to resilience: ITS is ISO 27001 accredited and has comprehensive business continuity and disaster recovery plans. Further information available on request
• Outage reporting: Via the service status portal.; Email Alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users with cloud identities are authenticated using traditional challenge/response. The web browser is redirected to the Portal sign-in service, where you type the user name and password for your work or school account. The sign-in service authenticates your credentials and generates a service token, which the web browser posts to the requested service and logs you in.; ; Users with federated identities are authenticated using Active Directory Federation Services (AD FS) 2.0 or other Security Token Services. The service determines that you are part of a federated domain and offers to redirect you to the on-premises Federation Server for authentication.
• Access restrictions in management interfaces and support channels: The software comes with a set of administrator roles that you can assign to users in your organisation. Each admin role maps to common business functions, and gives those people permissions to do specific tasks.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Limited
• ISO/IEC 27001 accreditation date: 16/01/2024
• What the ISO/IEC 27001 doesn’t cover: Statement of Applicability is available upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015 - Quality Management Systems (QMS)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ITS Information Security Policy All staff are mandated to complete policy compliance training annually

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Once logged via ITS Service Desk and routed to the appropriate support team: • The proposed change is processed, tracked and managed via the ITS Service Desk, facilitating management reporting on overall change status • The proposed change is assessed for impact to the business and process requirements inc. solution design and architecture, infrastructure, security, and resource personas • Approval or rejection of a change is formally given and recorded and all interested parties notified • The change is progressed effectively, in a timely and controlled manner • Configurable items associated with the change are maintained.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In support of the Information Security Policy, multiple layers of antivirus software ensure protection from common malicious software. Servers run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Mail coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats. Additional information may be found in the relevant service descriptions and Service Level Agreement (SLA). Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A SIEM product is used to collate and analyse log files as part of their audit policies. Server logs, SQL Audit Logs, WAF logs and firewall logs are sent to the SIEM Server which is configured to alert and report as required. Reports are generated using GPG13 guides. Potential compromised are reported to the IT Security Management team who will assess the incident and issue guidance on the next action.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ITS has a defined approached to major IT incident management which may be escalated to the Crisis Management Team, which includes incident management and incident communication. This is invoked and owned by ITS IT Service management overseen by ITS senior management. Interfaces with Information security incident and all ITS support teams.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ITS currently has ISO 14001:2015 accreditation and have had so since 2004 . As part of achieving this accreditation on a recurring basis, ITS have a living Environment Policy which outlines the environmental and sustainable efficiencies in place and audited within the organisation. These are extensive in nature, but include; 1. Carbon Reduction Plan, 2. Property Rationalisation - The impact of Covid-19 has accelerated the change in working practices with increased remote working. Accordingly, we have reviewed our property footprint and plan to reduce our property square footage in 2024 to recognise our remote working policy and reduce our overarching carbon footprint and energy consumption. 3. Waste Management - At ITS, we are committed to reducing waste to landfill, by refusing, reusing and recycling wherever possible. As an office-based business, our waste is minimal and where it cannot be recycled, it is sent to a waste-to-energy facility. We have reduced single-use plastic from our offices, by providing reusable alternatives to single-use coffee and water cups. 4. Colleague Engagement - A network of Eco Champions drawn from across the business is in place with the objective of raising awareness of environmental issues, encouraging environmentally responsible behaviour and running employee led environmental projects. 5. Environmental Monitoring - The Environmental Oversight Committee is responsible for overseeing the recording of electricity and gas usage. 6. Environmental Legislation - The Environmental Oversight Committee is responsible for the successful establishment and maintenance of the Register of Environmental Legislation. Relevant Environmental Legislation, governing the environmental aspects of the activities, products and services of the company is documented in the register. 7. Identification of new environment aspects - The Environmental Oversight Committee has overall responsibility for the maintenance of the Register of environmental aspects.

  Equal opportunity

  As a business, we are committed to being diverse and inclusive. We focus on understanding, appreciating, and valuing 'difference', both visible and invisible, and recognise the positive impact a diverse workforce can have on our business and our clients and customers. At ITS, we strive to offer a working environment that provides equality and acceptance for all, regardless of age, gender, gender identity, race, national or ethnic origin, religion or belief, language, political beliefs, sexual orientation, and physical ability. The differences our employees bring enrich and enhance our culture, creating one that is open, inclusive, and reflective of the diverse society in which we all live and work. This then enables our people to leverage: • Diverse thinking • Skills • Leadership experience • Working styles. Through our commitment to diversity and inclusion, you will benefit from engaging with a wide range of people at ITS, all with differing backgrounds, skills, and experience. You can be confident that our employees have been selected based on their relevant experience and what they can bring to the relationship. Our diverse workforce and inclusive business environment are underpinned by our global guiding principles, robust policies, clear goals, and appropriate training. We ensure diversity and inclusion is embedded throughout the organisation from the establishment of our Diversity and Inclusion (D&I) team. The Board and Executive Team have endorsed a Diversity and Inclusion Policy and a Strategic Plan which holds clear statements of our values, standards, and the actions we are taking.

  Wellbeing

  Through the ITS People and Culture forum, great focus is placed on employee health and wellbeing. The forum covers the following area, each run by a dedicated sub group:- Disability and Mental Health The Disability and Mental Health team are very passionate about supporting all our colleagues and ensuring great mental health. Each member of the team is a qualified mental health first aider and available for one-to-one support. Physical Health At ITS we know that physical and mental health are equally as important. Our Physical Health champions are always looking for opportunities to bring awareness and arrange activities for colleagues. The aim of the activities are to achieve physical health in a no pressure, supportive environment and on some occasions a little competitiveness! Diversity and Inclusion (D&I) The Diversity & Inclusion team champions gender, culture, equality, diversity & inclusion across ITS. The champions embed this within our culture; This is reflected in how we operate and the decisions we make. As advocates of our diversity and inclusion strategy we provide leadership support and raise awareness of the value Diversity & Inclusion brings. Charity At ITS we have annually nominated Charity of the year, as suggested & voted for by our colleagues. Our Charity champions facilitate and arrange activities, which are not only fun, but help raise money for our colleagues chosen good cause. Environment Our Environment champions are passionate and key to helping us as a society, reduce our negative impact on the environment, but also as a business to meet our company target of reducing carbon and achieving net zero target. Social Our Social Champions are key to ensuring a successful work life balance and, as well as promoting colleague relations inside and outside of the workplace, through a fun packed calendar of social events.

Pricing

• Price: £2,000 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@its-computing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.