ITO WORLD LTD

Ito Transit Data Platform

An end-to-end Integrated Transit Data Platform combining Ito Elevate, Notify, and Discover. This unified suite manages the entire data lifecycle, from cleansing and enhancement to real-time predictions, disruption management, and historical performance analytics. It provides authorities with total network visibility and a seamless passenger information ecosystem across seven modes.

Features

• Integrated end-to-end transit data management platform.
• Comprehensive data format outputs covering TXC SIRI and GTFS.
• People-Process-Technology framework driving unmatched data quality.
• Transforms raw data into ML powered journey predictions.
• Provides data to multiple channels e.g physical signs, apps, websites
• Proven, scalable architecture from single operators to national solutions.
• AI-powered automated disruption detection.
• Integrates with disruption feeds and real-time messaging modules.
• Historical performance analytics with interactive trip replay tools.
• Real-time punctuality (OTP) monitoring and corridor efficiency insights.

Benefits

• Builds passenger confidence and increases patronage through accurate information.
• Provides precise real-time predictions to passengers across all channels.
• Delivers accurate at stop information across the entire passenger journey.
• Simplifies technical integration for third party journey planning apps.
• Enables data-driven scheduling and evidence based infrastructure planning.
• Minimises negative passenger impact during major network disruptions.
• Improves service reliability and bus schedule adherence
• Maximises operational efficiency across the entire transit network.
• Continuously improved through innovation and AI
• Flexible to authorities' needs through universal data ingest capabilities.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.sprang@itoworld.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

675559300540247

Contact

Charles Sprang
07860273428
charles.sprang@itoworld.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database administration and development

  • Data Modelling

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Quality Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The platform is a cloud-native SaaS with no specific hardware constraints, accessible through a modern web browser (Chrome, Edge, Safari, or Firefox) with stable internet access. The primary functional constraint is data-dependent: to realize the full benefits of Ito Elevate, Notify, and Discover, there must be access to schedule information (e.g., GTFS, TransXChange) and real-time vehicle location data (e.g., SIRI-VM, GTFS-RT) either through the buyer or open data.
• System requirements:
  • Browser Available
  • Transit data available in the region

User support

• Email or online ticketing support: Yes
• Support response times: Standard support (ITIL4 Aligned) is available during UK business hours (09:00–17:30, Monday-Friday). Enhanced support hours and service are available e.g. 24/7/365. These are priced against our SFIA rate card included in Ito's Gcloud 15 pricing document. Incidents are classified into four severities:; ; Sev1 (Critical): one‑hour response, four‑hour target resolution.; Sev2 (High): two‑hour response, one‑day target resolution.; Sev3 (Medium): four‑hour response, five‑day target resolution.; Sev4 (Low): eight‑hour response, next‑release resolution.; ; Customers contact support via a dedicated email service desk. Status updates are provided throughout the incident lifecycle, and workarounds may be applied to restore service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Ito World provides a comprehensive support structure designed for mission critical transit operations aligned to ITIL4 principles. Standard support is delivered via a dedicated service desk, accessible through a support email during standard UK Business Hours (09:00–17:30, Mon–Fri). ; ; Ito's standard support offering includes 24/7 proactive infrastructure monitoring to ensure platform uptime. During onboarding, each Buyer is assigned a dedicated Customer Success Manager to act as a strategic partner. All incoming incidents and queries are triaged by our Customer Success and Data Operations teams, who provide platform and data guidance, and initial troubleshooting. Where technical escalation is required, Customer Success coordinates with our Support Engineers and Cloud Engineers to ensure rapid resolution. ; Ito offers premium support services for larger authorities and complex multi-operator regions or enterprise clients. This can include, but is not limited to:; ; Extended support hours.; Detailed partnership reviews including data health/quality KPIs.; Operational trend support and Quarterly Business Reviews (QBRs).; Expert advice on platform configuration to improve passenger outcomes.; ; Standard support is included within the base license fee. Extended support hours and services are available and through our SFIA rate card found in Ito's Gcloud 15 pricing document
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ito World provides a comprehensive onboarding and implementation programme designed to ensure immediate operational success. Projects are delivered via a combination of PRINCE2 and Agile methodologies.; ; Project Leadership and Support Alignment: ; Each Buyer is assigned a dedicated Customer Success Executive who drives the implementation and acts as the project management lead during the setup phase. We work closely with the Buyer in a consultative manner, providing regular, clear updates on project status.. Because this team also triages all future support incidents, their leadership during onboarding ensures they fully understand your network configuration before the transition to live status. ; ; Training includes tailored webinars and live remote sessions for users of Ito Notify and Ito Discover. Users receive access to comprehensive digital guides, including modular service instructions and technical specifications for RESTful APIs.; ; Comprehensive QA and configuration management processes ensure the solution meets expectations from day one.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Ito World ensures that buyers maintain full control over their transit data throughout the contract lifecycle and during the offboarding phase.; ; Until the formal cessation date of the contract, users have unrestricted self-service access to extract their data directly from the platform. Historical performance metrics and punctuality data from Ito Discover can be downloaded in CSV format or via the Discover API. In Ito Notify, static and real-time data can be exported via industry-standard transit data formats (such as GTFS-RT or SIRI-SX logs), ensuring data portability and consistency with other transport systems.; ; Recognising the need for continuity in long-term reporting, Ito World can offer an optional extension for data access. By mutual agreement and priced based on required effort via the SFIA rate card found in Ito's G-Cloud 15 pricing document, the historical data APIs can remain active for an additional three months beyond the contract cessation date. This allows the buyer’s technical teams to continue fetching historical performance data programmatically while transitioning to a successor system.
• End-of-contract process: Ito World ensures a structured and secure offboarding process at the conclusion of the contract. As the platform is a real-time data system, the primary focus is on service cessation and secure data disposal.; ; Prior to the termination date, buyers have full self-service access to export their historical performance reports from Ito Discover and Ito Notify in standard formats (e.g. CSV, SIRI, TransXChange). As an additional service, requiring mutual agreement and priced based on required effort via the SFIA rate card found in Ito's G-Cloud 15 pricing document, Ito can leave these APIs active to extract data for up to three months post contract cessation.; ; Following the final data extraction, Ito World performs a secure purge of the buyer’s specific configuration and historical logs from our production systems. This is conducted in accordance with our data sanitisation policy, ensuring no residual data remains on the infrastructure.; ; A final reconciliation is completed to ensure all contractual obligations have been met, with no hidden exit fees for standard decommissioning.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Ito Transit Data Platform provides a secure, web based interface for the Ito Notify and Ito Discover modules.; ; Ito Notify offers disruption management tools to disseminate cancellations to passengers. Feed monitoring is available, with insights surfaced via email alerts for immediate operational awareness.; ; Ito Discover provides a rich analytical interface with map based visualisations, corridor analysis, and performance dashboards (e.g., On Time Performance) for compliance auditing.; ; The cloud native interface is accessible via modern browsers. It prioritises data legibility and intuitive navigation, allowing authorities to transition from network level overviews to granular, stop-level forensics.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Ito World conducts rigorous accessibility testing to ensure our interfaces, including Ito Notify and Ito Discover, remain inclusive and compliant with WCAG 2.2 AA standards. Our methodology combines automated auditing with manual assistive technology testing.; ; We integrate the Axe-core engine into our development lifecycle and CI/CD pipelines. This allows us to programmatically identify violations of WCAG 2.2 AA and Section 508 standards across in-memory and static fixtures. We utilise automated Python-based Selenium utilities to generate regular accessibility audit reports.; ; Recognising that automated tools cannot identify all usability barriers, we perform manual testing using screen readers, specifically ChromeVox and NVDA. Our testing protocol includes:; ; Ensuring all operable elements (links/forms) are focusable and sequenced logically.; ; Verifying semantic structure to allow users to navigate via Cvox commands.; ; Ensuring field labels, required fields, and table row/column headers are announced effectively.; ; This dual-layered approach ensures that our cloud-native interfaces are not only technically compliant but practically usable for users with accessible needs.
• API: Yes
• What users can and can't do using the API: The platform provides data outputs and RESTful APIs for retrieving high-frequency transit data. This includes cleansed schedule data (TransXChange/GTFS), real-time vehicle positions (SIRI-VM/GTFS-RT), and arrival/departure predictions (SIRI-SM). Our Discover API allows for the export of historical performance analytics and punctuality metrics. We also provide a Transit Time API designed for Bus Signal Priority (BSP) and Traffic Light Prioritisation (TLP), sharing degree-of-lateness metrics with infrastructure systems to improve network reliability.; ; While data retrieval and output configuration can be automated via the API, the initial provisioning of source data feeds (ingesting new operator tracking feeds) and high-level platform configuration (e.g., adding new user accounts or editing global security settings) are managed by our Customer Success team. This ensures the integrity of the data normalisation process and prevents accidental network-wide configuration errors. API usage is subject to standard rate-limiting to protect platform performance, and all access requires secure authentication via API keys.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Ito Transit Data Platform is designed with a modular architecture, allowing Buyers to customise their deployment by selecting specific modules that align with their operational requirements. Beyond module selection (Elevate, Notify, Discover), specific elements within each module can be configured,such as bespoke alert triggers, specific data quality rule-sets, and tailored analytical dashboards.; ; This flexible approach ensures that Local Transport Authorities only pay for the specific functionality and data processing they require.

Scaling

• Independence of resources: Ito World ensures consistent performance through a tenant-isolated architecture. Each customer environment is provisioned as an individual instance, ensuring that computational resources,such as CPU, memory, and data processing pipelines, are dedicated to that specific user. This approach prevents "noisy neighbour" issues, where high demand from one customer impacts another. Furthermore, we utilise elastic scaling to automatically provision additional capacity during peak loads. This architecture guarantees that real-time alerts in Notify and data processing in Elevate remain responsive and entirely independent of other platform users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All Data encrypted at Rest on Cloud Storage (AWS S3)
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Ito World ensures maximum data portability by supporting all major transit industry-standard formats. For Ito Notify and Ito Elevate, data is available in TXC, GTFS, GTFS-RT, and SIRI (VM, SM, ET, and SX). For Ito Discover, users can export granular performance analytics and Historical data in CSV format or via the RESTFUL API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • GTFS
  • SIRI
  • TXC
  • SIRI-SM
  • SIRI-VM
  • GTFS-RT
  • SIRI-SX
  • GTFS -Service Alerts
• Data import formats: Other
• Other data import formats:
  • TXC
  • SIRI-VM
  • GTFS
  • GTFS-RT
  • SIRI-SX
  • SIRI-SM

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Ito World provides a cloud-native SaaS platform with a guaranteed service availability of 99.99% in any calendar month. This commitment covers the accessibility of the Integrated Transit Intelligence Platform and the continuous processing of critical real-time data feeds across Elevate, Notify, and Discover.; ; Service Level Agreement (SLA's): Availability is calculated based on the total minutes in a month, excluding pre-notified Planned Maintenance. Maintenance is prioritised for low-traffic windows (typically 00:00–04:00 GMT), and we provide a minimum of five business days' notice for any works that may impact service accessibility. The SLA excludes issues arising from external factors, such as failures in the buyer's local network or the unavailability of third-party source data feed that are outside of Ito's control (e.g., SIRI-VM or GTFS-RT).
• Approach to resilience: This information is available on request
• Outage reporting: Ito World provides proactive outage reporting via multiple restricted channels to ensure security and data privacy.; ; Direct notifications are sent to registered technical contacts immediately upon confirmation of a Sev1 or Sev2 incident.; ; For major outages, a formal Post-Incident Report (PIR) detailing the root cause and mitigation steps is shared with affected customers within ten business days.; ; Live updates and "Estimated Time to Resolution" are posted within the private support email system to ensure users are kept up to date.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Ito World employs a multi-layered security architecture built on the Principle of Least Privilege. We leverage Cloudflare for perimeter security, providing DDoS mitigation and Geo-location protection. Access to applications is hardened via Web Application Firewall restrictions to filter malicious traffic. At the network level, IP-level firewalls isolate the environment; management backends are strictly restricted to authorised IP ranges via encrypted VPN. Administrative access requires mandatory Multi-Factor Authentication and granular Role-Based Access Control to segment duties and ensure total environment accountability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials +
• Information security policies and processes: We follow a comprehensive IT & Information Security Policy that applies to all employees and contractors. Our policies cover software updates, password management, device security, data protection, and acceptable usage. Key controls include mandatory Multi-Factor Authentication, strong password requirements, whole-disk encryption, auto-locking devices, and cloud-based storage for all company data. Employees are prohibited from transferring company data to personal devices and must complete annual security training and policy acknowledgment.; Our reporting structure is governed by the Information Security Approval Board, comprising the CTO and Head of Infrastructure & Operations. This board oversees policy enforcement, supplier security reviews, and access control approvals. Compliance is ensured through technical controls (e.g., firewalls, anti-malware, RBAC), regular audits, and annual permission reviews. Line managers and the IT Team collaborate on onboarding, offboarding, and access changes, with strict processes for account disabling and deletion upon employee exit.; Policies are reinforced through monitoring, documented procedures, and disciplinary measures for violations, ensuring robust protection of company and client data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Ito World operates a formalised process aligned with ISO 27001 and ITIL standards. All service components,including source code for Elevate, Notify, and Discover, and cloud infrastructure,are tracked throughout their lifetime using version-control (GitHub) and a central Configuration Management Database .; ; Every change undergoes a mandatory Security Impact Assessment. Modifications are reviewed by a Change Advisory Board (CAB) to evaluate risks to data integrity and availability. Changes are strictly validated in isolated staging environments with automated vulnerability scanning before production deployment via CI/CD pipelines, ensuring a fully auditable "who, what, and when" history.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ito World operates a systematic approach aligned with Cyber Essential's Plus, identifying threats through daily automated infrastructure and application scans using Tenable and AWS Inspector (for ECS container images), supplemented by annual independent CREST-accredited penetration testing. We gather real-time threat intelligence from Cloudflare Global Intelligence and AWS Trusted Advisor, and CVE databases. Vulnerabilities are triaged via CVSS scores, with critical risks triggering immediate remediation. We employ automated patching for EC2 nodes and prioritised CI/CD cycles, while Cloudflare (WARP/Geo-location) provides mitigation against OWASP and DDoS attacks, Geo-location protection, application layer and Network/Transport layer filtering.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ito's Protective monitoring approach uses AWS CloudWatch and CloudTrail for comprehensive log and metric tracking. We utilise Grafana for visualisation and AWS Inspector for regular vulnerability scanning. Potential compromises are identified by monitoring for API anomalies, resource spikes, HTTP scanning, and error trends. Alerts from Inspector, CloudTrail, Tenable, and CVE notifications trigger immediate investigations using AWS logs. Critical issues are addressed within minutes; lower-priority incidents within hours. Continuous reviews of dashboards and scan reports ensure we proactively refine detection and improve response processes across the platform.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Management Approach Ito World operates a formalised incident management process aligned with ITIL standards. ; ; We utilise pre-defined playbooks for common events, such as data feed interruptions or platform latency, ensuring rapid, consistent remediation. Reporting: Users report incidents via email. Each submission is automatically ticketed and triaged against our agreed Severity Classifications (Sev1–Sev4). ; ; Throughout an incident, we provide regular status updates via email. For all Sev1 events, we provide a formal Post-Incident Report (PIR) within ten business days, detailing the root cause, timeline, and permanent preventative measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D696032b-ee7d-48af-8852-1834f3799617
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C30bfeca-13e3-4c49-973f-0c5c1edb28e1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.sprang@itoworld.com. Tell them what format you need. It will help if you say what assistive technology you use.