Intuitivecare

Intuitivecare

Intuitivecare is a complete case management system for fostering services. It actively promotes outcomes for children and provides high levels of safeguarding and risk oversite/management to improve the quality of care for looked after young people. Intuitivecare has a full app for carers and it also manages carer pay.

Features

• Foster care recruitment management
• Safeguarding and Incident Management
• Ofsted notifications, regulatory and standards compliance
• Foster carer payment system
• Looked after children ( fostering ) case management
• Foster carer supervision module
• Care Planning module fostering
• Foster carer app, android / IOS, for recording
• Foster Carer Review Module
• Intuitivecare provides checks reminders

Benefits

• Outcomes tracking for looked after children
• Support planning ensures children's needs are met
• Foster carer recruitment and background checks management
• Foster carer background checks & renewal reminders
• Safer recruitment & oversight of fostering families
• Safeguarding management and welfare promotion
• Dashboards and metrics to inform of non compliance
• Foster carer training and competence planning module
• Children's and carers risk management module
• Ofsted and regulatory compliance

£350 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.brennan@intuitivecare.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

675671448737558

Contact

Rob Brennan
020 4526 6442
rob.brennan@intuitivecare.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no current restraints. The service is available 24/7
• System requirements:
  • Web enabled browser
  • Multi factor / MS log in built in

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support tickets are usually responded to within 30 mins ; ; Technical support hours (“Support Hours"): ; 09:00 - 17:30 Monday to Thursday ; 09:00 - 16:30 Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provide via:; Freshdesk support ticket system.; Phone; Teams/Web meetings; Remote log in to users (if allowed); ; Additional free support is available on requests e.g. specific training , guidance in staff meetings or workshops.; ; On site support can be provided , but would be quoted for separately.; ; Technical support is available through virtual meetings
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Intuitivecare will provide customer workshops during the onboarding process. Training can be provided on site at cost or virtually.; ; IC has been designed to be intuitive in its use and so the system has in built guides and tools to assist customers in its use. We are aiming for this to be a trainingless system and many customers have onboarded without the need for additional or specific training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Intuitive care will supply a full copy of the sql database via an on line secure password protected link.; ; This is detailed in our service level agreements
• End-of-contract process: Normal end of contract process would be for the customer to give advanced notice of the intent to transfer service to another provider. Intuitivecare will provide an initial copy of the data upon request to allow the new provider to configure the data transfer, This and the final provision of the full SQL database will be provided within the contract terms and at no additional costs. Should additional copies of the SQL database be required, these would be chargeable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The carer app can be used on IOS and Android. Full features are available
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Intuitivecare will work with buyer to allow API access according to their needs
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding; General settings and document configuration; Data reporting; Administrators only have permissions to customise

Scaling

• Independence of resources: Intuitivecare uses MS Azure platform which makes it highly resilient. In the event that excessive demands are placed on the application, server resources can be easily and rapidly increased on demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: For data at rest, all data written to the Azure storage platform is encrypted through 256-bit; AES encryption and is FIPS 140-2 compliant. By default, the encryption keys are managed by; Microsoft and stored in Azure key vault.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers will request a copy of their data and it will be provided by Intuitivecare in an sql format via a secure link
• Data export formats:
  • CSV
  • Other
• Other data export formats: SQL data
• Data import formats:
  • CSV
  • Other
• Other data import formats: SQL data

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SERVICE UPTIME COMMITMENT 99.5%; ; For the purpose of measuring the quality of service that the Supplier delivers, the Supplier is committed to the following: ; ; The Supplier will provide access to the Software on a twenty-four hours a day, seven days a week (24 x 7) basis, at a rate of 99.95 (“Services Uptime Metric”); and ; ; The Services Uptime Metric commences on the “Go Live Date”, which means TBC following initial data import.
• Approach to resilience: Available upon request
• Outage reporting: Service outage will be reported via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: MS log in or system based multifactor authentication
• Access restrictions in management interfaces and support channels: Intuitive care provides role based and geographical/region/office based access to the system.; ; Management interfaces:; Third-party authentication via Microsoft Active Directory including 2FA.; ; Support channels:; Third-party authentication via Microsoft Active Directory including 2FA.; Third-party authentication via Freshdesk.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: MS log in, 2 factor authtication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Utilising the compliance tools with Microsoft Azure to benchmark the Azure estate.
• Information security policies and processes: Intuitivecare has policies on data security which are available upon request.; ; Our policies are reviewed yearly and following any data breach/risk suspected or otherwise.; ; The Agency has a SaaS agreement and a data addendum, that outlines security processes and reporting/monitoring is undertaken at board level.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration is stored in TFS version control.; ; Changes are assessed for potential security impact by the development team.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Application is as an app service within the Microsoft Azure infrastructure. Intuitive Data Systems therefore have no physical or virtual servers that require patch management.; ; Information on potential threats is typically received from Microsoft.; Application code is typically patched within one day in the event of a vulnerability being identified.; Information on potential threats is typically received from Microsoft.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use a combination of Azure application insights, Azure monitor and Webroot endpoint protection to pro-actively monitor our infrastructure.; ; Potential compromises are assessed and actioned based on their severity.
• Incident management type: Undisclosed
• Incident management approach: In the case of a user reporting an incident, it would be reported via the online support tool or via our support helpdesk.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ; The board of Intuitivecare are committed to fighting climate change and reducing the impact of it's operations on the climate. We aim to be carbon neutral by the end of 2024.; ; Our policies and procedures reflect working methods which aim to reduce environmental impact, promote sustainability and manage environment impacts to reduce negative climate change. To help mitigate our effects on the climate we will:; - increase the use of renewable energy and low carbon energy sources where applicable;; -incorporate environmental considerations into procurement processes and promote the use of low carbon and energy-efficient products and services;; -explore the opportunities of offsetting carbon emissions; and; -engage employees, suppliers and customers to reduce carbon emissions in their daily operations and promote a low carbon culture where practicable.; ; Policy examples:; As a completely on line data system in an organisation which actively supports home working we reduce our carbon footprint through unnecessary commuting.; ; All presentations and meetings are held on line to avoid unnecessary travel and it's negative effects on the environment. The database also has on line training which also negates the need for face to face training and the associated travel.; ; Intuitivecare is an on line Fostering management system which allows for paperless working so enabling our customers to adopt home and flexi working practices which will support their policies for fighting climate change.

  Covid-19 recovery

  Covid-19 recovery; ; Intuitivecare promotes covid recovery due to the fact that it is an online resource, which allows our users access to the system in line with their roles and user permissions whether in the office or at home.; ; The covid recovery period is presenting new challenges to businesses and local authorities in many ways. One such changing demand is employees desire to work from home and work flexibly. Being able to meet such demands helps create staff stability and therefore continuation of service without a negative impact on service standards.; ; Intuitive is completely on line and is paperless across all it's functions e.g. a totally paperless fostering panel module & carer logs submitted through our Carers App. Being an on line system allows access 24/7 and thereby allowing home and flexible working e.g. during periods of self isolation when the employee is neither infected or showing signs and symptoms of Covid.; ; Should the Covid pandemic increase or a new pandemic occur, the system allows for an employee change in workplace to the home environment without any disruption. Many of our customers have also moved more staff to home working to reduce the need for office space and it's subsequent costs and risks.

  Tackling economic inequality

  Intuitivecare monitors and tracks the Outcomes for Children under the 2004 children's act. 'Achieve economic well being' is one of these outcomes which the system promotes through ensuring emotional needs are through case tracking and intervention monitoring.; ; Intuitivecare can also track education outcomes ensure young people get the correct support they require at schooly to enable them to attend further education and increase their employment opportunities.; ; The system also tracks using adverse childhood experiences where research has evidence significant increases in mental health , poor physical health and increased substance mis use and incarceration for adults with childhood scores of greater than 3. This is tracked and monitored, and interventions put in place and monitored to ensure their effectiveness. Thereby lessening the harmful effect of ACEs and the promotion of resilience factors.; ; As an employer/ organisation; ; The board of Intuitivecare is committed to tackling economic inequality through:; ; 1) Working to a clear equal opportunities agenda.; 2) Creating work and training opportunities for people from lower socio economic groups and those who have traditionally faced discrimination. ; 3) Paying employees above the national minimum wage.; 4) Improving working conditions and opportunities for who may face barriers to employment e.g. single parents, people with disabilities through the use of home and flexi working.; 5) Supporting people to achieve and to create opportunities for personal growth.; 6) Recognising and rewarding entrepreneurship.; 7) Promoting good physical and mental health; 8) Promoting environmentally sustainable practices in the workplace and education for improvement within the home environment.; 9) Ensuring our supply chain operates under the same values base as Intuitivecare.

  Equal opportunity

  Looked after young people are over represented in statistics in not being able to access resources to support and resources which is a key element in building resilience and supporting better outcomes and reducing he effects of high ACE scores. Intuitivecare monitors young peoples ethnicities, abilities and social economical factors to promote their needs as any 'normal child' within a family may expect.; ; Data is built on key areas such as ethnicity and disabilities to ensure that services are provides on an equal basis.; ; As an employer:; ; Intuitivecare is an equal opportunities employer which promotes fairness and respect. No employee, applicant or stakeholder will be treated less favourably due to their sex, gender identity, disability, marital status, race, pregnancy, nationality or ethnic origin, religion, sexual orientation, socio economic status or age. Our aim is to encourage diversity have a workforce that reflects the composition of society.; ; Intuitivecare opposes and avoids all forms of unlawful discrimination. We will not tolerate any forms of discrimination or harassment and any concerns raised against our employees/stakeholders will be investigated and managed under the appropriate procedure e.g. disciplinary procedures for employees , complaints for key stakeholders.; ; We promote a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued; ; Intuitivecare will continuously review is policies and procedures relating to equality opportunities in line with the latest regulatory requirements, good practice and the outcomes of any complaint/investigations. We revise the policies and procedures where shortfalls are identified in the review process.

  Wellbeing

  The whole design of Intuitivecare is base on promoting the wellbeing and outcomes of looked after children and to alert users where their are shortfalls or concerns. ; The system highlights its users when key information hasn't been provide or is out of date e.g. personal education plans, child in care reviews. These meetings and processes are design and implemented to promote their well being. The system reports and monitors this to ensure plans are maintained and key targets are achieved.; ; As an employer:; ; Promoting well being is at the heart of the company's operations and the key purpose/function of the Intuitivecare Fostering Database.; ; As a company we recognise that through promoting wellbeing we can help prevent stress and create positive working environments where individuals can grow and thrive. In so doing the organisation will thrive as well.; ; The net benefits we see are that through promoting wellbeing and positive mental health we see reduced sickness, better resilience, higher levels of connection with our workforce and a sense of being part of an organisation which is committed to it's employees.; ; The Intuitivecare database allows our customers to stay on top of and manage key welfare processes e.g. staff review, staff appraisals and allow managers to actively manage and support their teams in a proactive manner.; ; Covid -19 has introduced and created the need for new methods of working and raised new expectations by employees in managing home/work life balance. Intuitivecare allows our customer's employees to work from home with minimal disruption to them, their families or their employers. It also allows staff to work from home during periods of isolation when they are showing no signs or symptoms of Covid.

Pricing

• Price: £350 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: There is a possibility of a free trial which would be made available upon request and would be discussed with the requesting organisation.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.brennan@intuitivecare.net. Tell them what format you need. It will help if you say what assistive technology you use.