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LIFTANGO LTD

Demand Responsive Transport Software

The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments.

At Liftango, we guide global organisations and cities on how to plan, launch and scale shared mobility projects.

Features

  • Demand Responsive Transport Software
  • Demand Responsive Transport Passenger Application
  • Demand Responsive Transport Driver Application
  • Demand Responsive Transport Service Design and Simulation
  • Demand Responsive Transport Service Design
  • Demand Responsive Transport Management Solution
  • Real Time Tracking and Advance Booking
  • Paratransit, Dial A Ride and NEMT Software
  • Rural Mobility Solution
  • Analytics, Data and Sustainability Tool

Benefits

  • Public Transport Service Optimisation
  • Rural Mobility and Transport Efficiency
  • Flexible Bus Booking and Dispatch
  • Route and Service Analysis and Optimisation
  • Fixed Route and DRT Integration
  • Payment, Ticketing and ITSO Integration
  • Real Time Passenger Information
  • Whitelabel Passenger Application
  • Digitising Paratransit, Dial A Ride and NEMT Services
  • Quick Deployment and Launch

Pricing

£1,000 to £100,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@liftango.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 7 6 3 6 2 0 2 7 6 7 3 8 2 1

Contact

LIFTANGO LTD David Mawhinney
Telephone: 07709443360
Email: david@liftango.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Mobility as a Service Applications
Fixed Route Bus Applications
Dial A Ride/Paratransit/NEMT Dispatch Systems
Call Centres
Existing Bus Services
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • Android/Apple tablets are required for Driver App
  • Data Connection (SIM card) required for Driver App

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Liftango support desk is available 24/7, with questions prioritised and responded to based on specific SLA's.

Liftango offers varying levels of comprehensive support, Bronze, Silver and Gold, depending on a customers requirements. Information on these can be provided on request.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Liftango have varying levels of support, from Bronze to Gold level. Each stage offers differing and improving SLA's, to suit your needs. Our SLA's cover response times to support queries, bug fixes and product requests. Costs vary depending on a number of factors. SLA's can also be made bespoke, on a per request basis.

Cost is based on numerous variable factors and can be provided upon request.

Liftango provide our customers with support for scheme development, DRT feasibility studies, project roll out, launch and ongoing support, via our New Mobilities Team, Delivery Managers and Technical Account Managers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Liftango offer full onsite or online training and can tailor these to meet specific customer needs. Customers are provided with a dedicated Delivery Manager, to work with them from kick off to launch.

Liftango have extensive documentation available to customers, as well as online support, FAQ's and dedicated Delivery Managers
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Liftango provide all data back to the customer, in relevant formats, at the end of a contract.
End-of-contract process
N/A

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Application
- Passenger App (Plan, Book, Pay, Track)
- Driver App (Collection, Routing, Tracking)

Desktop Solution :
- Back Office Portal (Booking, Analytics, Service Design, Reporting, Management Tools)
- Management interface for local authorities/operators
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Liftango have a variety of APIs, with full documentation on specific APIs available on request.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Mobile app can be white labelled, with customers branding, logos and layout.

Back office analytics platform can have customised reporting.

DRT settings can be customised to ensure best optimisation of service.

APIs can be customised for specific services.

Customisation is completed by the Liftango support and delivery teams, with input, review and sign off from customer.

Scaling

Independence of resources
Liftango use AWS. The functionality of this system allows auto scaling, to instantly cope with demand on an ongoing basis.

Analytics

Service usage metrics
Yes
Metrics types
Liftango have a comprehensive analytics suite, in the form of a solution dashboard and reporting platform, that can provide metrics on:

- Usage
- Utilisation
- Booking Numbers and Types
- Service Punctuality
- Distance Metrics
- Number of Users
- Visual Usage Maps
- Transactions
- Future System Capacity
- SLA performance

Plus many more
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Liftango can export data out of the system on behalf of the customer
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We offer varying levels of SLA's to meet customer requirements.
Approach to resilience
Liftango services are designed to be both horizontally and vertically scalable. Liftango hosts our infrastructure on Amazon Web Services (AWS), both using AWS ElasticBeanstalk with automatic-scaling groups. Currently, we employ auto-scaling policies which can respond to spikes in traffic volume if needed with a separate node for each part of the technology stack across our business capabilities, customer facing API, matching and routing service and database. This means that we are able to manage significant increases in passengers, drivers and vehicles as well as respond to fluctuating demand.
Outage reporting
Customer dashboard, API and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Liftango adhere to key processes, such as:

- Password protected with relevant protections
- Role access management
- Key internal process maintain integrity
- All connections are over HTTPS
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SANAS
ISO/IEC 27001 accreditation date
02/11/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a dedicated senior team in charge of security governance, lead by a key technical member of staff. The team meets regularly to review best practices and ensure all processes are up to date.

Our Security and Process team are in charge of policies, processes and governance. All documents, charters and further information is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Liftango services are located in AWS data centres and adhere to industry standard controls and best practices.

Changes are tracked, monitored and reviewed by our infrastructure, security and technical teams to ensure suitability. These are tagged to ensure future traceability and lifetime monitoring.

User devices are secured with industry standard software and monitored.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Liftango use industry leading cloud security and monitoring systems, to prevent threats and immediately alert our support team of any abnormal system behaviours.

We minimise use of personal data as per GDPR.

We monitor all traffic through all systems and use rate limiters with set with thresholds to prevent DDOS attacks.

In the event of attack, we would shut down affected services to limit exposure and work to remove any attackers or vulnerabilities immediately.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Should our monitoring systems discover potential compromises, these systems would immediately alert key technical staff, who would immediately begin to investigate.

Depending on the type of attack, we have strict processes and protocols in place to manage, review and resolve these incidents, limiting exposure to all parties, as fast as possible.
Incident management type
Supplier-defined controls
Incident management approach
Liftango have strict processes for such events, including protocols, key staff and systems in place to monitor and track.

Users can report incidents via our apps, back office portals or directly with our support team, who can analyse and resolve.

We provide regular status updates, both internally and externally.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

Liftango are committed to sustainability and deploying solutions to tackle climate change.

Our solutions are designed to monitor key sustainability and scope 3 emission metrics, report these back to internal teams and then provide ways of changing a passengers commute, to lower their carbon footprint.

Working in the Public Transport, we are passionate about deploying innovative and attractive solutions that can move people from single private car use to shared mobility and public transport.

Tackling economic inequality

Having access to safe and reliable public transport is fundamentally linked to social equity outcomes. At Liftango, we believe that good DRT service design deliberately considers social equity goals at all phases of service design and deployment. Our services provide people with access to safe and reliable transport options, enabling them to have healthier lifestyles and improved socio-economic wellbeing.
How does Liftango use DRT to address social equity?
Increasing transit coverage to 100% through DRT. Introduction of our DRT platform increases the public transport coverage within a given zone to 100%. Those who had previously lived far from fixed bus routes now have access to convenient transport, creating more connected communities and reducing social isolation.
Increasing access to essential services and infrastructure. The flexibility of DRT means our services can connect people to more resources within their local community than a conventional fixed route bus can. Our services enhance social and economic well-being by increasing access to employment, education, health services, local retail and community infrastructure.
Designing specifically for vulnerable or disadvantaged groups. We have global experience in designing service parameters that directly target the needs of vulnerable and/or disadvantaged groups, including those with mobility challenges, elderly and aging populations, low income populations, and First Nations communities.
Helping authorities justify services that focus on equity. At Liftango we have developed a range of impact analysis tools to help our clients capture social impact, as well as practical mechanisms to offset costs by maximizing asset utilization through post-deployment optimization.

Pricing

Price
£1,000 to £100,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Liftango can offer limited time trails for software, typically for 1 month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@liftango.com. Tell them what format you need. It will help if you say what assistive technology you use.