Demand Responsive Transport Software
The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments.
At Liftango, we guide global organisations and cities on how to plan, launch and scale shared mobility projects.
Features
- Demand Responsive Transport Software
- Demand Responsive Transport Passenger Application
- Demand Responsive Transport Driver Application
- Demand Responsive Transport Service Design and Simulation
- Demand Responsive Transport Service Design
- Demand Responsive Transport Management Solution
- Real Time Tracking and Advance Booking
- Paratransit, Dial A Ride and NEMT Software
- Rural Mobility Solution
- Analytics, Data and Sustainability Tool
Benefits
- Public Transport Service Optimisation
- Rural Mobility and Transport Efficiency
- Flexible Bus Booking and Dispatch
- Route and Service Analysis and Optimisation
- Fixed Route and DRT Integration
- Payment, Ticketing and ITSO Integration
- Real Time Passenger Information
- Whitelabel Passenger Application
- Digitising Paratransit, Dial A Ride and NEMT Services
- Quick Deployment and Launch
Pricing
£1,000 to £100,000 a licence a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
6 7 6 3 6 2 0 2 7 6 7 3 8 2 1
Contact
LIFTANGO LTD
David Mawhinney
Telephone: 07709443360
Email: david@liftango.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Mobility as a Service Applications
Fixed Route Bus Applications
Dial A Ride/Paratransit/NEMT Dispatch Systems
Call Centres
Existing Bus Services - Cloud deployment model
- Private cloud
- Service constraints
- N/A
- System requirements
-
- Android/Apple tablets are required for Driver App
- Data Connection (SIM card) required for Driver App
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
The Liftango support desk is available 24/7, with questions prioritised and responded to based on specific SLA's.
Liftango offers varying levels of comprehensive support, Bronze, Silver and Gold, depending on a customers requirements. Information on these can be provided on request. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Liftango have varying levels of support, from Bronze to Gold level. Each stage offers differing and improving SLA's, to suit your needs. Our SLA's cover response times to support queries, bug fixes and product requests. Costs vary depending on a number of factors. SLA's can also be made bespoke, on a per request basis.
Cost is based on numerous variable factors and can be provided upon request.
Liftango provide our customers with support for scheme development, DRT feasibility studies, project roll out, launch and ongoing support, via our New Mobilities Team, Delivery Managers and Technical Account Managers. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Liftango offer full onsite or online training and can tailor these to meet specific customer needs. Customers are provided with a dedicated Delivery Manager, to work with them from kick off to launch.
Liftango have extensive documentation available to customers, as well as online support, FAQ's and dedicated Delivery Managers - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Liftango provide all data back to the customer, in relevant formats, at the end of a contract.
- End-of-contract process
- N/A
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Mobile Application
- Passenger App (Plan, Book, Pay, Track)
- Driver App (Collection, Routing, Tracking)
Desktop Solution :
- Back Office Portal (Booking, Analytics, Service Design, Reporting, Management Tools)
- Management interface for local authorities/operators - Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- Yes
- What users can and can't do using the API
- Liftango have a variety of APIs, with full documentation on specific APIs available on request.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Mobile app can be white labelled, with customers branding, logos and layout.
Back office analytics platform can have customised reporting.
DRT settings can be customised to ensure best optimisation of service.
APIs can be customised for specific services.
Customisation is completed by the Liftango support and delivery teams, with input, review and sign off from customer.
Scaling
- Independence of resources
- Liftango use AWS. The functionality of this system allows auto scaling, to instantly cope with demand on an ongoing basis.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Liftango have a comprehensive analytics suite, in the form of a solution dashboard and reporting platform, that can provide metrics on:
- Usage
- Utilisation
- Booking Numbers and Types
- Service Punctuality
- Distance Metrics
- Number of Users
- Visual Usage Maps
- Transactions
- Future System Capacity
- SLA performance
Plus many more - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Liftango can export data out of the system on behalf of the customer
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- We offer varying levels of SLA's to meet customer requirements.
- Approach to resilience
- Liftango services are designed to be both horizontally and vertically scalable. Liftango hosts our infrastructure on Amazon Web Services (AWS), both using AWS ElasticBeanstalk with automatic-scaling groups. Currently, we employ auto-scaling policies which can respond to spikes in traffic volume if needed with a separate node for each part of the technology stack across our business capabilities, customer facing API, matching and routing service and database. This means that we are able to manage significant increases in passengers, drivers and vehicles as well as respond to fluctuating demand.
- Outage reporting
- Customer dashboard, API and email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
Liftango adhere to key processes, such as:
- Password protected with relevant protections
- Role access management
- Key internal process maintain integrity
- All connections are over HTTPS - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SANAS
- ISO/IEC 27001 accreditation date
- 02/11/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
We have a dedicated senior team in charge of security governance, lead by a key technical member of staff. The team meets regularly to review best practices and ensure all processes are up to date.
Our Security and Process team are in charge of policies, processes and governance. All documents, charters and further information is available on request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Liftango services are located in AWS data centres and adhere to industry standard controls and best practices.
Changes are tracked, monitored and reviewed by our infrastructure, security and technical teams to ensure suitability. These are tagged to ensure future traceability and lifetime monitoring.
User devices are secured with industry standard software and monitored. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Liftango use industry leading cloud security and monitoring systems, to prevent threats and immediately alert our support team of any abnormal system behaviours.
We minimise use of personal data as per GDPR.
We monitor all traffic through all systems and use rate limiters with set with thresholds to prevent DDOS attacks.
In the event of attack, we would shut down affected services to limit exposure and work to remove any attackers or vulnerabilities immediately. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Should our monitoring systems discover potential compromises, these systems would immediately alert key technical staff, who would immediately begin to investigate.
Depending on the type of attack, we have strict processes and protocols in place to manage, review and resolve these incidents, limiting exposure to all parties, as fast as possible. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Liftango have strict processes for such events, including protocols, key staff and systems in place to monitor and track.
Users can report incidents via our apps, back office portals or directly with our support team, who can analyse and resolve.
We provide regular status updates, both internally and externally.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
Liftango are committed to sustainability and deploying solutions to tackle climate change.
Our solutions are designed to monitor key sustainability and scope 3 emission metrics, report these back to internal teams and then provide ways of changing a passengers commute, to lower their carbon footprint.
Working in the Public Transport, we are passionate about deploying innovative and attractive solutions that can move people from single private car use to shared mobility and public transport.Tackling economic inequality
Having access to safe and reliable public transport is fundamentally linked to social equity outcomes. At Liftango, we believe that good DRT service design deliberately considers social equity goals at all phases of service design and deployment. Our services provide people with access to safe and reliable transport options, enabling them to have healthier lifestyles and improved socio-economic wellbeing.
How does Liftango use DRT to address social equity?
Increasing transit coverage to 100% through DRT. Introduction of our DRT platform increases the public transport coverage within a given zone to 100%. Those who had previously lived far from fixed bus routes now have access to convenient transport, creating more connected communities and reducing social isolation.
Increasing access to essential services and infrastructure. The flexibility of DRT means our services can connect people to more resources within their local community than a conventional fixed route bus can. Our services enhance social and economic well-being by increasing access to employment, education, health services, local retail and community infrastructure.
Designing specifically for vulnerable or disadvantaged groups. We have global experience in designing service parameters that directly target the needs of vulnerable and/or disadvantaged groups, including those with mobility challenges, elderly and aging populations, low income populations, and First Nations communities.
Helping authorities justify services that focus on equity. At Liftango we have developed a range of impact analysis tools to help our clients capture social impact, as well as practical mechanisms to offset costs by maximizing asset utilization through post-deployment optimization.
Pricing
- Price
- £1,000 to £100,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Liftango can offer limited time trails for software, typically for 1 month