TOURISM EXCHANGE GREAT BRITAIN LIMITED

TXGB Cloud Platform Development Services

TXGB provides a broad range of development services to tourism authorities that wish to accelerate and enhance the use of the TXGB.

These are outside of the services offered in the standard TXGB Terms and Conditions and associated Framework Agreement with Crown Commercial Services

Features

  • Expert TXGB platform development and integration
  • Integration of PMS, DMS and Channel Management systems with TXGB
  • Integration of EPOS, eTicketing and tourism marketplace systems with TXGB
  • Scoping of third party documentation and requirements analysis
  • Technical integration of 3rd party systems via API
  • Technical product, project and programme management
  • User acceptance testing and quality assurance of API integrations
  • Localisation and feature enhancements to Tourism Exchange platform and widgets
  • Web application development and integration with the Tourism Exchange platform
  • Development of AI tools utilising TXGB cloud data and infrastructure

Benefits

  • Enable local product providers to sync and distribute their inventory
  • Connect booking systems relevant to your local market to TXGB
  • Connect distribution channels relevant to your local market to TXGB
  • Connect internal systems to TXGB to increase productivity and sustainability
  • Customise TXGB to better meet the needs of local users
  • Accelerate growth of platform within your local market
  • Create innovative digital services and apps connected to industry partners
  • Unlock the potential of destination data with artificial intelligence tools

Pricing

£400 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.simmons@txgb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 7 6 4 0 5 8 8 3 3 9 4 4 4 0

Contact

TOURISM EXCHANGE GREAT BRITAIN LIMITED Dan Simmons
Telephone: 0330 223 5050
Email: dan.simmons@txgb.co.uk

Planning

Planning service
Yes
How the planning service works
TXGB will work with your team to conduct the necessary market / business analysis to identify and plan the relevant development projects to unlock the potential in your locality
Planning service works with specific services
Yes
Hosting or software services the planning service works with
TXGB Destination Cloud Platform

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our experience engineering team will cover a complete test of any developed code, and conduct appropriate performance testing, user acceptance testing and early life support as required depending on the scope and type of change.

As the scope of this service is quite broad, as required, we will explicitly include how any development can be tested and checked as part of creating a detailed specification with you at inception. Testing will be conducted in conjunction with appropriate parties (eg: developers/users of any system we are integrating with) and in the context of API integrations, the required certification processes will be carried out between parties.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We provide development support services for the TXGB Platform and associated services.

Our experienced Engineering team will provide full end to end lifecycle of a requested change, from scoping and requirements capture, design, build, testing and deployment.

Our team will also provide enhanced support services for early adopters during a pilot phase of deployment.

Service scope

Service constraints
Where changes are requested to the core Tourism Exchange platform, they will be subject to sign off by the TXGB product team.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All requests sent by emails will be automatically be immediately acknowledged via our online ticketing system.

All tickets will be responded to within a target of responding within 4 hours where possible, but no later than 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via the TXGB website. Users can speak directly with a member of the team during core business hours. Tickets can be raised directly within the web chat function.
Web chat accessibility testing
Our current web chat provider is working towards WCAG 2.0 AA compliance and the web chat service has features that align to web content accessibility guidelines. The service is accessible to visually impaired users and differently-abled users. Some high-level accessibility features are: Screen Reader compatibility, keyboard navigation, visual focus indictors and sufficient colour contract in compliance with WCAG 2.0 level AA which requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text
Support levels
At TXGB our Service model can vary depending on the needs of our partner. Options As standard, our expert customer success team are at hand to support tourism businesses onboard with the platform and react to any queries, but our Customer Success team will also act in an account management capacity for individual tourism businesses, continue to review platform use and communicating opportunities proactively to optimise the value those businesses can achieve. Our Customer Success team is supplemented by second line application and infrastructure support teams as required, as well as proactive monitoring and alerting services to manage uptime Standard service levels for tourism businesses using the platform are based on a Priority 1 to Priority 4 Service agreement, with associated target response and resolution times.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Stickman Consulting Pty Ltd
PCI DSS accreditation date
27/01/2022
What the PCI DSS doesn’t cover
PCI Compliance covers the use cases within the TXGB booking exchange platform
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

TXGB is a tool to promote the volume of tourism in the UK and the dispersal of tourism in the UK. Both dimensions are key to reducing overseas travel and helping achieve net zero targets.

Our platform is enabling new tourism distribution channels that specialise in slow tourism to create better propositions for UK consumers.

As a business TXGB is entirely distributed, meaning employees work from home most of the time and therefore do not contribute to inner city congestion.
Covid-19 recovery

Covid-19 recovery

We are deeply committed to playing our part in the economic recovery of the UK. TXGB is featured in the Tourism Recovery Plan published by DCMS, as a key tool in driving the economic recovery of the tourism sector - which was one of the sectors worst hit by the COVID-19 pandemic.

Our platform is used by tourism authorities to create bookable campaigns, ensuring Government sponsored campaigns deliver tangible results for businesses. Beyond this our platform connects the fragmented (and as a result of COVID disrupted) distribution network with tourism businesses.
Tackling economic inequality

Tackling economic inequality

TXGB is a tool to increase the value, volume and dispersal of tourism in the UK market. While the tourism sector in the UK is a huge contributor to GDP, much of the inbound tourism market is focused on London.

TXGB enables the other nations in the UK, and destinations outside London to create a smarter and more connected visitor economy. Ensuring local products are bookable online and featured in the distribution network, to ensure global consumers can easily look and book.

In providing this service and working with tourism authorities our work actively contributes to driving value into the regions of the UK.

Beyond this our tooling for local tourism authorities allows them to capture sales commissions that would ordinarily (in most cases) be captured overseas, creating a virtuous loop of funding for local authorities around the UK.
Equal opportunity

Equal opportunity

At TXGB we are passionately an inclusive and equal opportunities employer. We are determined to ensure that no employee or applicant would receive less favourable treatment or opportunities on the grounds of their age, sex, race, nationality, sexual orientation, gender identify or religion.
We are deeply proud of our contribution to tackling workforce representation and inequality. Since our inception we have continually implemented inclusive recruiting, onboarding and people development processes. Our Smart Recruitment process reflects this. As a fully distributed remote workforce and through our flexible working policies, we actively encourage and support people back in to the workplace.
We have a diverse leadership team with a very flat operating structure, in which every opinion matters and is valued across our organisation. Our open working culture ensures our team are empowered, learn from each other and progress their career in line with business growth.

Pricing

Price
£400 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.simmons@txgb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.