SYMETRI LIMITED

InfoWorks WS Pro Enterprise Water Modeling

Software desktop application for asset management, drainage design (InfoDrainage), stormwater, sanitary sewer (InfoWorks ICM) and water distribution networks (InfoWorks WSPro) and plants. Hydraulic analysis desktop application provider for same networks. Operational analytics platform for real-time descriptive, diagnostic, predictive and prescriptive decision support.

Features

• Water distribution network analysis and design
• Impact simulation of network changes on the water system
• Service level maintenance analysis based on various conditions and reporting
• Master plan preparation, future risk assessment
• Design of water network elements (e.g. pipes, pumps)
• Operating energy management reduction
• Water quality analysis and improvements
• Operation modelling (pump/valve control, flushing, water leakage detection, etc.)
• Emergency preparedness and response
• Assessment and improvement of water system resilience

Benefits

• Streamline model building and keep models up to date
• Collaborate within and across teams with multiple concurrent user editing
• Effectively manage pressures and maintain service levels
• Improve existing water systems, ensuring fire flow availability
• Plan and design water systems with confidence
• Mimic water operations and reduce operating costs
• Track and improve water quality
• Prepare to respond to incidents while minimizing customer disruption
• Ensure water system resilience and help justify mains rehabilitation
• Flexibly query network data through userdefined configurable reports

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.hall@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

676445962743129

Contact

Mike Hall
07976 428996
mike.hall@symetri.com

About the service

• Service categories:
  • Applications
    • Engineering
      • Computer-Aided Engineering Applications
        • Computer-Aided Engineering Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: See requirement recommendations
• System requirements:
  • Operating system: Windows 8.1, 10, 64bit
  • Processor: Intel Core i3, i5, i7, or Xeon Processors, 2.2Ghz
  • RAM: 4GB minimum, at least 8GB recommended
  • Disk space: 1GB free space for installation files
  • Display: 1440x900 recommended or higher at normal size (96dpi)
  • Video card: NVIDIA GeForce, Quadro, GRID, TESLA GPU cards
  • TCP/IP, Network Card or Microsoft Loopback Adapter for License Manager

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Case logging and acknowledgement is immediate. Response times will vary based on priority and query as per our support agreement terms and conditions. Response times on weekends vary as per our support terms and conditions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Support can be provided through draw-down on a time and materials consultancy basis (which can be used for training, configuration, consultancy, development, support) on a standard support contract basis or part of a bespoke service agreement.; The 3 levels of standard support contract are Gold, Silver & Bronze.; Pricing is dependent on size of deployment, number of licenses required and support level needs.; An account manager and customer success manager will be appointed to deliver the deployment requirements as fit.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are user guides, videos and documentation available.; We would strongly recommend purchasing training (onsite/online as desired), configuration and consultation to ensure that you setup the solution optimally to drive maximum benefit for your organisation. These services are outlined in the Symetri cloud support services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Word
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Users will receive an email with all the details to onboard. Furthermore, once logged in they will also have a dedicated online account with all the details required to access their software including details to offboard. They will also be assigned a dedicated account manager at Symetri who will assist with any further questions or queries.
• End-of-contract data extraction: We would not usually host users data. Data supplied as part of a support inquiry is held in compliance with GDPR standards.
• End-of-contract process: The contract would normally include access to the support team and the customer portal. Also any software updates are included. There would be additional cost for in person training or access to certain online automated courses. At the end of the subscription, renewal can be done easily or can be terminated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is for data exchange with the main application. It is used to access the tables in the database for the integration with other enterprise corporate systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The software is hosted on client sites or cloud hosting solution. We do not as such have an onus to provide availability.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Autodesk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Multiple export routines are supported. Open Data Export Centre tool for configurable and repeatable export of all network elements, scenarios, and results to shapefile, CSV, TXT, XML, Oracle, SQL Server, Geodatabase. Bulk export (entire network or selections) to CSV format. Copy and paste from InfoWorks ICM Enterprise Hydraulic Modelling grids to spreadsheets. Export delta changes from one version to another. User configurable querying and reporting tools output results to CSV, Excel. Ruby Application Programming Interface provided to automate all supported manual export workflows. Can be scheduled batch export on routine basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • MapInfo Tab, MIF
  • Tab separated data
  • Jet/Access Database
  • Oracle
  • SQL Server
  • XML
  • Epanet v2 .imp
  • AutoCAD .dwg
  • KMZ for Google Earth
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Tab separated data
  • Oracle
  • SQL Server, Shapefile
  • Synergi's Microsoft Access Database file .mdb
  • XML, MapInfo Tab file
  • Autodesk .dwg
  • Epanet v2 .inp and .map
  • AQUIS .dat and .cf1 files
  • WATSYS/Watermax version 96 .WDT file
  • InfoAsset Manager snapshot file of a distribution network

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Autodesk provides availability information at https://health.autodesk.com, including unplanned outages. However, Autodesk does not provide an SLA
• Approach to resilience: To maintain high availability, Autodesk employs redundant application servers/services across multiple AWS Availability Zones/data centres that are load balanced for automated failover. Data is replicated across multiple AWS Availability Zones/data centres and uses automated failover for planned or unplanned maintenance. Additionally, Autodesk maintains and business continuity plan and disaster recovery process.
• Outage reporting: Outages are reported through a public dashboard (Autodesk Health Dashboard: https://health.autodesk.com) and email alerts (subscription based)

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The application Administrator is able to set users and permissions.
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001; Other; ; Autodesk depends on the confidentiality, integrity, and availability of its information assets to successfully conduct its business, meet customer and business partner expectations, and provide client peace of mind. Autodesk recognizes the need to protect the information and assets used to create, process, store, and support business operations. To that end, Autodesk has established a Security Program (as outlined in a Security Policy) to manage business risk, adhere to legal, compliance, and regulatory mandates, and ensure that all information assets are adequately safeguarded.; ; Autodesk policies and standards address the purpose, scope, roles, responsibilities, and compliance. Policies and standards cover the following areas (including, but not limited to):; • Acceptable Use;; • Security Training and Awareness;; • Security Risk Management;; • Third Party Risk Management;; • Security Incident Management;; • Vulnerability Management;; • Access Management;; • Information Protection;; • Network Security;; • SDLC and Change Management;; • Configuration and System Hardening;; • Security Logging and Monitoring;; • Business Continuity and Disaster Recovery; and; • Data Classification.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are run within secure client networks. The onus is on the client to report any issues, assess risk and engage with us. If developmental changes are required, then patches are built, as and when needed, sent to the client for them to install.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The clients identify compromises or issues with the software and report these back to us. If these are critical to the correct functioning of the software then the issue is fix and a patch issues to the client for them to install and deploy.
• Incident management type: Undisclosed
• Post-quantum cryptography secure: No
• Incident management approach: Users report issues directly to us via telephone or email. Once these are fixed, changes are pushed to customers using the subscription, or either in a patch or scheduled update for destop users.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day full trials available.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: LRQA
• ISO 9001 accreditation date: Thursday 14 November 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Worldpay
• PCI DSS accreditation date: Tuesday 17 June 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 190b5b64-5b55-4a95-89d5-ff4fe555262b
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.hall@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.