Computacenter (UK) Ltd

Computacenter - Condeco - Cloud Enterprise

Computacenter partners with Condeco, a global leader in integrated workplace management technology, to better manage meeting rooms and workspaces. Since 2005, they have helped over a million users to meet and work more efficiently, and companies to streamline their operations using Condeco solutions.

Features

• Room Booking
• Desk Booking
• Digital Signage
• Occupancy Sensing
• Video Conferencing
• Single View Room and Desk Availability
• RFID Card Compatibility
• Automatic Email Confirmations
• Visitor Management
• Outlook Integration

Benefits

• Monitor and measure every meeting room your estate has
• Maximise your resources, increase building efficiencies and enable flexible working
• Smart directory software that displays meeting room information
• Secure - Certified against ISO27001:2013 standards

£240 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

676575660755870

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet Access
  • Reselling

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This service responds to questions using a priority system.; Priority:; 1 = Critical = 30mins; 2 = High = 1 hour; 3 = Medium = 8 hours; 4 = Low = 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: SaaS - 24x7 Support Available for all clients.; Dedicated Customer Support Managers and Account Managers for each client. Full SLA document available at request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full onsite training and consultation for setup as part of the project implementation. In addition, user guides are also provided for both admin and standard users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.
• End-of-contract process: The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality and reporting via desktop web application and Mobile limited to Desk and Room Booking.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Log tickets via Jira System
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We allow our client to brand elements of the software for both the web application and display on our meeting room hardware

Scaling

• Independence of resources: Condeco utilise Autoscale functionality within the Microsoft Azure cloud environment to ensure the infrastructure can support demand by keeping the application performance at optimal levels at all. ; We also have additional alerting/monitoring resources setup to notify the SaaS delivery/Support teams of any high utilisation of resources, which requires attention and possible action steps.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes - On request we can provide metrics on number of bookings made and other information.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Condeco Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported to XLS or PDF from the reporting module
• Data export formats: Other
• Other data export formats:
  • XLS
  • PST
• Data import formats: Other
• Other data import formats:
  • PST
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: RTO=12 hours RPO=30 minutes
• Approach to resilience: IT infrastructure is fully redundant (physical and logical level). A DR site is available as well.
• Outage reporting: A ticket is raised. Clients access to tickets

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Clients are allowed to use their SSO and are directly responsible for the access management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/4/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: GemServ
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CSA STAR (gold level)
• Information security policies and processes: Our Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation. ; In addition, Condeco are accredited to ISO27001 standard and also CSA Star Gold level.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our Group Change Management service is based on ITIL best practice and has the primary objective of protecting client production services from outage and disruption resulting from change. Our Group Change Management team acts as primary interface for the client Group Change Management team to control changes to IT Infrastructure. The process is applied and governed to ensure that changes are recorded, evaluated, prioritised, planned, tested, authorised, implemented, documented and reviewed in a controlled manner with minimal or no disruption to service. Changes are initiated directly within our toolset, using various templated models, ensuring best practice policies and ease-of-use.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Computacenter has in-house vulnerability management processes to cover scheduled and ad-hoc scanning, identification, notification, remediation and reporting. Customer specific programs are also deployed.; ; Condeco's Vulnerability management is dealt with at different levels: automatic and continuous upgrade cloud approach of antivirus systems; patch management according to the defined baselines. Patches are suggested by vendors. An independent process is in place for their approval.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes are based and run in accordance with the service and customer requirements.; ; For every incident, Condeco raise a ticket on ServiceNow . According to the severity it is processed and Clients (if impacted) are informed and may track the progress of the; fixing. Root cause analysis is always done and for high/critical incident a report is prepared for the Client.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes are based on the requirements of each service and interface with our customer, as required by the contract

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. We are establishing a Science Based Target (SBT) for carbon emission reductions. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2050. The 2050 target has been brought forward to 2040.; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain. ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided. ; As of 2019, Computacenter introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.
• Covid-19 recovery:

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO Mark Slaven and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities. ; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort. ; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.
• Tackling economic inequality:

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality within the workplace and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan. ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement on behalf of our workforce, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with several non-profit organisations within our communities. We will continue to focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our School outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges and universities.; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; Furthermore, Computacenter has signed the Armed Forces Covenant, our programme provides the opportunity to attain a degree and Service Now certification whilst receiving full salary. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.
• Equal opportunity:

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation. ; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach activities who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Center of Excellence, with specific focus on delivering cloud-based services to our customers.; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which 52 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided. ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.
• Wellbeing:

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates. ; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need. ; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners. ; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £240 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Pilot schemes are available based on a set of dates and KPI's with firm commitments post pilot

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.