Stone Technologies Limited Trading as Converge Technology Solutions

Converge - Microsoft Cloud Solution Provider (CSP)

Microsoft Cloud Solution Provider delivering flexible licensing, optimisation, and compliance services. We simplify procurement, reduce costs, and enhance security with tailored bundles and expert support. Our proactive approach ensures continuity, governance, and value for public sector organisations transitioning to modern cloud environments.

Features

• Microsoft 365 usage and licensing analytics
• Self-service portal for licence management and subscription adjustments.
• Expert guidance on Microsoft licensing, compliance, and cost optimisation.
• UK-based support team with defined SLAs and escalation paths.
• Fast provisioning of Microsoft 365 and Azure subscriptions.
• Secure account setup aligned with Microsoft best practices.
• Optional add-on services for compliance, security, and continuity.
• Scalable licensing model for organisations of any size.

Benefits

• Simplify Microsoft licensing management with one consolidated monthly invoice.
• Quickly adjust licences to match changing organisational requirements.
• Enable faster onboarding with immediate access to required subscriptions.
• Enhance budgeting accuracy with predictable monthly billing models.
• Streamline procurement by removing complex enterprise agreement negotiations.
• Support organisational scalability with flexible subscription growth options.
• Reduce administrative overhead through automated licence provisioning workflows.

• Education pricing available

Service documents

• Pricing document

  ODS

• Service definition document

  ODS

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

676717450117087

Contact

Antony Mellor
03332 416 722
tenders@convergetp.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: This service depends on Microsoft cloud platform availability and scheduled maintenance by Microsoft. Licence provisioning and feature access are subject to Microsoft product availability and regional restrictions. Support is limited to Microsoft cloud services purchased through our CSP agreement and excludes on-premises hardware or third-party applications. Changes to Microsoft pricing, terms, or licensing models may affect subscription costs. Service enhancements and feature updates follow Microsoft’s release cycle, which we do not control.
• System requirements:
  • Active Microsoft 365 or Azure tenant for licence provisioning.
  • Reliable internet connection for cloud service access and management.
  • Supported operating systems: Windows 10/11 or macOS latest versions.
  • Modern web browser: Edge, Chrome, Firefox, or Safari.
  • Microsoft account with global admin or delegated admin permissions.
  • Device compliance with Microsoft security baseline recommendations.
  • Enabled Multi-Factor Authentication for all administrative accounts.
  • Email domain verified and configured in Microsoft 365 tenant.
  • Endpoint protection and antivirus software for connected devices recommended.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Email and online ticketing support are available at an additional cost. Response times vary by purchased service level. Standard SLA provides responses within eight business hours during UK working hours (Monday–Friday, 09:00–17:30). Enhanced support options offer faster response times and extended coverage, including out-of-hours support. All support requests are logged and tracked through our secure ticketing system, with escalation paths for critical issues. Service includes guidance on licensing, billing queries, and technical troubleshooting for Microsoft cloud services purchased through our CSP agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer tailored onsite support designed around each customer’s specific requirements. Support can include business-hours assistance, extended coverage, or full 24×7 availability, with response times agreed as part of the engagement. Pricing is based on the chosen level of service and scope of work. Where required, we can provide a dedicated Technical Account Manager for strategic guidance and service reviews. All support tiers include access to experienced Cloud Support Engineers for technical troubleshooting and escalation. Our approach ensures flexibility to meet unique organisational needs rather than prescriptive packages.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide licensing expertise, basic support, and training for our self-service portal at no additional cost. This ensures customers can manage Microsoft CSP subscriptions confidently from day one. Optional services such as advanced administrator training, onsite sessions, compliance workshops, and tailored onboarding are available for an additional fee. Online training and enhanced support packages can also be purchased to meet specific organisational needs. Our flexible approach allows customers to choose the level of onboarding assistance required while ensuring essential guidance and access to our portal are always included.
• Service documentation: No
• End-of-contract data extraction: When you switch CSP providers but keep Microsoft 365, your data and tenant remain completely intact. Microsoft hosts your tenant, so the change only affects billing and support not your files, emails, or settings.; ; How it works:; - Your new CSP adds the required licences to your existing tenant.; - Once active, the old CSP removes their licences.; - Users continue working without interruption (no migration or data loss occurs).; ; Key points:; - Ensure there’s no gap in licence coverage to avoid service disruption.; - Confirm the new CSP has delegated admin access if you need ongoing support.; - All data (OneDrive, SharePoint, Exchange) stays exactly where it is.; ; Switching CSPs is seamless when planned correctly. Your Microsoft 365 experience remains unchanged only your partner relationship changes.
• End-of-contract process: From April 2026, Microsoft will no longer offer a free grace period when a CSP subscription ends. If no action is taken, the subscription will automatically move to a paid month-to-month plan called the Extended Service Term (EST). This incurs an uplift of 3% on the standard monthly price (or 23% if no monthly plan exists). To avoid extra costs, you must renew or cancel before the contract end date. If you cancel, access ends immediately on the expiry date.; ; What’s Included in the Price; - Microsoft 365 licences and access to included services (Exchange, SharePoint, OneDrive, Teams).; - Standard support from your CSP as agreed in the contract.; ; Additional Costs; - EST charges if no renewal or cancellation is made (+3% or +23%).; - Advanced support packages beyond standard support.; - Backup, archiving, or migration services (not included by default).; - Third-party compliance or security tools.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft 365 services are accessible on both mobile and desktop devices, but functionality differs. Mobile apps (Word, Excel, Outlook, Teams) provide core features for viewing, editing, and collaboration on the go. Advanced capabilities such as full document formatting, complex spreadsheet functions, and administrative tasks (e.g., licence management, policy configuration) are best performed on desktop. Teams mobile supports chat, calls, and meetings, while desktop offers full meeting controls and integrations. Both platforms maintain secure access, but desktop delivers the most complete experience for productivity and administration.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our support service is managed through ServiceNow, a secure, web-based platform accessible via desktop and mobile browsers. The interface allows customers to raise, track, and manage support tickets, view status updates, and communicate directly with our support team. ServiceNow provides intuitive navigation, search functionality, and role-based access controls to ensure security and compliance. Users can attach files, add comments, and receive automated notifications for ticket progress. The platform supports accessibility standards (WCAG 2.2 AA) and integrates seamlessly with email for updates, ensuring a consistent and user-friendly experience across devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our ServiceNow-based support interface adheres to WCAG 2.2 AA standards and has been tested using assistive technologies such as screen readers (JAWS, NVDA) and keyboard-only navigation. Testing ensures that all core functions—raising tickets, tracking progress, and communicating with support—are accessible without reliance on a mouse. We also validate compatibility with high-contrast display settings and text resizing features. ServiceNow conducts regular accessibility audits and updates to maintain compliance. While we leverage ServiceNow’s built-in accessibility, we also review customer feedback to continuously improve usability for users with visual, auditory, or motor impairments.
• API: Yes
• What users can and can't do using the API: Our service leverages ServiceNow’s REST API, enabling integration with customer systems for ticket creation, status updates, and workflow automation. The API supports secure authentication, JSON data exchange, and role-based access controls. This allows organisations to embed support processes into their existing ITSM or ERP platforms, ensuring seamless interaction and improved efficiency. API documentation is provided upon request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise our service to meet their specific requirements. We offer flexibility in support levels, response times, and coverage hours, as well as optional add-on services such as compliance guidance, licence optimisation, and enhanced security features. Service workflows, escalation paths, and reporting preferences can be tailored to align with organisational processes. Where required, we can integrate with existing ITSM platforms via ServiceNow’s API and provide dedicated account management for strategic oversight. Our approach ensures that each engagement is designed around the buyer’s unique needs rather than fixed packages.

Scaling

• Independence of resources: Microsoft 365 and Azure use a global, multi-tenant architecture with strict resource isolation. Each tenant has dedicated quotas and throttling policies to prevent other customers’ demand from impacting your service. Azure automatically scales resources and uses load balancing to maintain consistent performance. Microsoft also enforces SLAs for uptime and availability, ensuring your workloads remain stable regardless of external demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Microsoft protects data at rest using multiple advanced measures. All customer data is encrypted with AES-256 or equivalent. Datacentres employ strict physical security controls, including biometric access and 24/7 surveillance. Data is segmented by tenant, and Microsoft uses sharding and replication for resilience. Continuous monitoring, threat detection, and compliance with ISO 27001, SOC, and UK Cyber Essentials ensure robust protection.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: If you move to another CSP but keep Microsoft 365, no data export is required your tenant and data remain with Microsoft. Users continue to access their existing accounts without interruption.; ; If you fully cancel your subscription, you must export data before the contract ends. From April 2026, there is no free grace period, access ends immediately unless you move to a paid month-to-month plan.; ; How to Export Data:; - Download files from OneDrive and SharePoint manually.; - Export mailboxes using Outlook (PST files) or PowerShell scripts.; - Use third-party tools for bulk migration or backup if needed.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Email: PST or MBOX
  • Calendars: ICS (iCalendar standard)
  • Contacts: CSV
  • Documents: DOCX or ODF (ODT, ODS, ODP)
  • Reports: CSV or XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Email: PST or MBOX
  • Calendars: ICS (iCalendar standard)
  • Contacts: CSV
  • Documents: DOCX or ODF (ODT, ODS, ODP)
  • Reports: CSV or XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Microsoft protects data within its network using multiple layers of security. All internal traffic is encrypted using TLS 1.2 or higher. Data is segmented by tenant to prevent cross-access, and strict identity and access controls are enforced. Microsoft also uses advanced threat protection, continuous monitoring, and automated anomaly detection across its global infrastructure. Compliance with ISO 27001, SOC, and UK Cyber Essentials ensures adherence to government security principles.

Availability and resilience

• Guaranteed availability: For Microsoft 365 and Azure services Microsoft guarantee availability in line with their published Service Level Agreements (SLAs).; ; - Microsoft 365: A financially backed SLA of 99.9% uptime per month.; - Azure: Availability varies by service, but most core services offer 99.9%–99.99% uptime, depending on configuration (e.g., single-instance vs. multi-zone deployments).; ; Refunds for SLA Breaches; If Microsoft does not meet these guaranteed levels, service credits are applied to your account based on the percentage of downtime experienced during the billing period. Credits typically range from 10% to 100% of the monthly service fee for the affected service, as defined in Microsoft’s SLA documentation.; ; Microsoft monitor compliance and assist with credit claims where applicable. Full SLA details are available in Microsoft’s official SLA documentation for each service
• Approach to resilience: Microsoft 365 and Azure services are built on Microsoft’s global cloud infrastructure, designed for high availability and disaster recovery. Data is hosted in UK regions (UK South and UK West), with availability zones in UK South providing intra-region resilience and regional pairing for geo-redundancy.; ; Azure services support zone-redundant and geo-redundant storage (ZRS, GRS, RA-GRS), ensuring durability even during datacentre failures. ; ; Microsoft 365 applies multi-layered redundancy across hardware, network, and datacentres, with automated failover and annual disaster recovery testing.; ; We complement this with independent backup solutions for M365 and Azure workloads, meeting client-specific RPO/RTO objectives. Continuous monitoring and automated failover processes ensure rapid recovery from incidents.; Detailed architectural diagrams, failover runbooks, and compliance certifications (ISO, SOC) are available on request.; This approach aligns with the UK government’s Cloud Security Principle 2: Asset Protection and Resilience, ensuring data integrity, service continuity, and robust disaster recovery.
• Outage reporting: Microsoft’s standard incident communication channels for Microsoft 365 and Azure are:; ; - Public Dashboard: Service health is published on the Microsoft Service Health Dashboard for Microsoft 365 and Azure Status for Azure. These dashboards provide real-time updates on outages, planned maintenance, and historical data.; ; - API Access: Administrators can integrate with the Service Communications API (part of Microsoft Graph) to programmatically retrieve service health and incident details for automation or custom reporting.; ; - Email Alerts: Microsoft configure alerts via the Microsoft 365 admin centre and Azure Service Health. Customers receive email notifications for incidents, advisories, and planned maintenance affecting their tenant or resources.; ; Additionally, they monitor service health and proactively notify customers of any significant issues impacting their environment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control (RBAC) enforced through Microsoft Entra ID. Administrative access requires Multi-Factor Authentication (MFA) and conditional access policies. Privileged roles are assigned on a least-privilege basis and monitored through Privileged Identity Management (PIM). Support channels are authenticated via secure portals, and sensitive actions require identity verification. All access is logged and audited for compliance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Microsoft's security governance also complies with Cyber Essentials Plus, NCSC Cloud Security Principles, and CSA Cloud Controls Matrix (CCM) for cloud security best practices. These frameworks ensure robust controls for data protection, access management, and operational resilience across all services.
• Information security policies and processes: Microsoft operate under a formal Information Security Management System (ISMS) certified to ISO/IEC 27001, supported by policies covering data protection, access control, incident management, and acceptable use. These policies apply across all services, including Microsoft 365 and Azure.; ; Reporting Structure; Security governance is overseen by a board-level Chief Information Security Officer (CISO), supported by an Information Security team responsible for policy implementation, monitoring, and compliance. Operational teams report security metrics and incidents through defined escalation paths to the CISO and senior leadership.; ; Policy Enforcement; Compliance is ensured through mandatory staff training, regular audits, vulnerability assessments, and automated monitoring tools. Policies are reviewed annually or following significant changes in regulation or risk. Non-compliance triggers corrective actions and, where necessary, disciplinary measures.; This governance framework ensures alignment with UK government cloud security principles and industry best practices.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Microsoft maintain a formal change management process aligned with CSA CCM v4.0. All service components are tracked throughout their lifecycle using configuration management databases and Azure Resource Manager templates. Changes follow documented workflows, including impact analysis, approval, and rollback plans. Security impact is assessed through automated policy checks in Microsoft Defender for Cloud and manual review for high-risk changes. Baselines are enforced via Azure Desired State Configuration, and deviations trigger alerts and remediation. All changes are logged for audit and compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft follow CSA CCM v4.0 for vulnerability management. Potential threats are assessed through continuous scanning using Microsoft Defender for Cloud and Azure Security Center, combined with manual reviews for critical services. Threat intelligence is sourced from Microsoft Security Response Center (MSRC), CVE databases, and trusted industry feeds. Patches for critical vulnerabilities are deployed within 24 hours; high and medium severity issues follow defined SLAs. Automated patching and compliance checks ensure timely remediation, and all actions are logged for audit and reporting.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft comply with CSA CCM v4.0 for protective monitoring. Potential compromises are identified through continuous log analysis, anomaly detection, and alerts from Microsoft Defender for Cloud and Azure Sentinel. When a potential compromise is detected, our incident response process is triggered immediately, including triage, containment, and remediation steps. Critical incidents are responded to within one hour, with full resolution tracked against defined SLAs. All monitoring data is retained for audit and forensic analysis, and lessons learned feed into ongoing security improvements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Microsoft comply with ISO/IEC 27035:2011 for incident management. Pre-defined processes exist for common events such as service outages, security alerts, and data breaches. Users report incidents via a dedicated service desk portal or 24/7 support line. Each incident is logged, categorised, and prioritised for response. Incident reports, including root cause analysis and remediation steps, are provided to customers through secure channels within agreed SLAs. Lessons learned are documented and fed into continuous improvement processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Saturday 25 October 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 49effaaa-2455-4f07-b6bb-4ef98d66a985
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c10380c-bd62-47e4-a31b-ffb1d157a207
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  ODS

• Service definition document

  ODS

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.