iomart Managed Services Limited

Security Awareness Training

Train your users to detect Phishing emails through the comprehensive Cloud Training Platform Suite from KnowB4. Regularly schedule Phishing Simulation tests. Social Engineering training to protect your business and users from cyber threats through email.

Features

• Unlimited Training and Phishing Simulation Use
• Social Engineering Indicators
• Integration with Active Directory
• Advanced Reporting with 60+ Reports
• Upload Your Own Content
• Customise Phishing Templates and Landing Pages
• Phish Alert Button to forward emails to your Security Team
• Engaging Interactive Browser-Based Training Content
• Virtual Risk Officer
• AI-Driven Phishing and Training Recommendations

Benefits

• Reduce Your Phish Prone Percentage
• Measure your organisation against others in your sector
• Create a Security Culture throughout the organisation
• Reduced phishing risk from 31% to 5%
• Setup onboarding process for new starters
• Over 14,000 Phishing and landing page templates
• Reduced admin time
• Content kept up to date by Vendor
• Protects your brand reputation
• Keeps users up to date wherever they work

£2.00 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

677032266295461

Contact

Seema Griffiths
0800 040 7228
gcloud@iomart.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet Access
  • Internet Browser
  • Headphones - Recommended

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 working hours Monday to Friday 0830 - 1730.; Weekend support by arrangement at an additional fee for managed service users
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Webchat accessible through company website or email link for managed service users
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by both the software vendor, KnowBe4; ; No additional fee for Vendor support.; ; Managed Service available at an additional fee.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding process with the Software Vendor, KnowBe4. Program tasks to follow from completed Questionnaire.; All onboarding is included in the price.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Download their data via CSV
• End-of-contract process: Minimum Contract term is 12 months if not renewed then access is removed and all documentation is archived then securely deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Training fully accessible through supported mobile browsers. The Phish Alert Button works if you are using Microsoft 365 and the Outlook app.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Leverage Reporting APIs to pull data from your KnowBe4 console.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Upload own content. Edit templates & landing pages.

Scaling

• Independence of resources: SLA available upon request

Analytics

• Service usage metrics: Yes
• Metrics types: Organisations Risk Score. Reporting of Simulated & Non-Simulated Phishing Emails. Phishing Campaign Results. Training taken by User.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via API or CSV Export
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Please see terms and conditions and service level agreement.
• Approach to resilience: This is SaaS offering with built in resilience to ensure customers can access the platform.
• Outage reporting: Please see terms and conditions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Multi-Factor Authentication & Single Sign-On
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We use the NIST Security Framework.; All endpoints are monitored and have protection.; Multi-Factor Authentication in place.; Control over websites accessed.; Email Security Gateway.; Comprehensive regular security training.
• Information security policies and processes: Managing Director is informed of all problems and policies are regularly updated and communicated.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change management controlled by Software Vendor
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular reviews and monitoring of all endpoints; All endpoints kept up to date and scanned regularly. Multi-Factor Authentication and Single-Sign on.; All software is updated with security patches upon release.; Threat Intelligence services
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Endpoint monitoring; Follow procedures for dealing with a potential compromise; Immediately with reporting to the customer within 72 hours of an incident
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents reported through monitoring and procedures are followed dependent upon the type of incident.; All reported incidents are done via a written report

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  iomart recognises the environmental impacts of our business operations and continually seeks to minimise this impact with a commitment to achieving Net Zero by 2050, or earlier. To control and reduce our environmental footprint, iomart implemented a sustainability and energy efficiency programme aligned with a number of the UN Sustainable Development Goals, specifically #13 – Climate Action, which aims to take urgent action to combat climate change. This programme complies with the requirements of ISO 14001:2015 and ISO 50001:2018, which form the basis of iomart’s Energy Management and Environmental Management Systems, respectively. As part of this programme, iomart: • Partners with Schneider Electric to establish carbon reduction targets and implement a roadmap to reduce our overall emissions in alignment with UK Government targets • Purchases Renewable Energy Guarantees of Origin (REGO) certified renewable energy across our entire UK data centre estate, resulting in a 99% decrease in total carbon emissions under the market-based reporting approach since our benchmark year of FY21 • Continues to meet the UK Government Streamlined Energy and Carbon Reporting (SECR) requirements, including energy use and carbon emissions information in its annual report • Carries out assessments under the Energy Savings Opportunity Scheme (ESOS), administrated by the Environment Agency to identify tailored measures to save energy and achieve carbon savings • Operates an ongoing programme of energy efficiencies across its data centre estate, including the installation of LED lighting and the upgrade of UPS battery power systems • Has relocated its headquarters to a more sustainable premises with green commuting encouraged • Maintains responsible business operations including recycling/segregation of waste, considering environmental factors during the procurement process and encouraging employee involvement in energy efficiency improvement initiatives • Is rolling out new initiatives to reduce environmental impact, including the installation of solar panels at its flagship data centre

  Covid-19 recovery

  iomart recognises the continued impact of Covid-19 on communities, businesses and staff. Having implemented a Business Continuity Plan aligned with ISO 22301 best-practice guidelines, iomart was able to seamlessly transition to a remote working policy for the majority of employees at the start of the global pandemic. Safe working practices were introduced for those working at our data centre sites to support Critical National Infrastructure during this time. Reflecting on this era, iomart recognised that many employees value the ability to work from home. In response, iomart introduced a hybrid working policy in order to balance the needs of the business with the flexibility for employees to work both from the office and remotely. As a managed services provider, iomart continues to provide the necessary infrastructure and support to many customers which allow them to offer their staff remote and hybrid working, enjoying the same benefits as many iomart employees. Having provided many customers with financial initiatives to delay invoice payments during the pandemic to help with their cashflow, iomart played a pivotal role in ensuring that a significant number of small and medium business continue trading today and continues to work closely with them to provide business-critical services. iomart continues to partner with the organisation Business Volunteers to support various charities within the local communities in which it operates. Through numerous volunteering engagements, iomart employees have supported a food-growing charity to encourage families to get outdoors, exercise and grow healthy food. They have contributed towards the rejuvenation of the site with a new seating space and raised beds, repairing compost bins and digging up areas that had overgrown. Our teams have also volunteered at a food bank warehouse, taking in food and household items and distributing parcels to local organisations that provide essential support to families, post Covid-19.

  Tackling economic inequality

  iomart takes its responsibility in this areas very seriously and is committed to acting ethically and with integrity in all of our business relationships. This commitment and subsequent efforts to operate responsibly are fulfilled through the operation of corporate governance processes and ISO-certified business procedures. iomart has implemented robust controls and checks, including continual monitoring, to ensure that there is no modern slavery or human trafficking in its supply chain or in any part of the business. We conduct internal risk and material assessments within our supply chain, requiring suppliers to undergo a due diligence process prior to product or service provision. Employees are paid fairly, with salaries paid directly into their own bank accounts. Cyber security risks are identified and managed via iomart’s Information Security Management System which is based on the requirements of ISO 27001, an internationally-recognised standard governing the protection of personal records and sensitive information. Conformity with this rigorous security standard is monitored continuously and assessed by iomart’s UKAS-accredited certification body, providing external assurance of the controls validated. iomart operates an Equality, Diversity and Inclusion programme which is aligned with the United Nations Sustainable Development Goal #8 - Decent Work and Economic Growth – which promotes sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all. Actions and initiatives to support this goal include: • Mentoring partnerships with MCR Pathways, supporting equality of education outcomes, career opportunities and life chances • Regular engagements with SmartSTEMs, a charity which aims to provide equity of access and opportunity for all young people to STEM education and career opportunities • Partnership with and recruitment via Generation, a non-profit organisation transforming education to employment systems to prepare, place and support people into life-changing careers that would otherwise be inaccessible

  Equal opportunity

  iomart is committed tackling workforce inequality. Closely aligned with the United Nations Sustainable Development Goal #5 - Gender Equality, which aims to achieve gender equality and empower all women and girls, iomart’s approach aims to shine a spotlight on diversity, inclusion, belonging and talent whilst ensuring our policies, recruitment and frameworks are free from bias. To achieve this, iomart: • Operates a diversity and inclusion strategy devised to reduce any real pay gap in the longer term, with an annual Gender Pay Gap report published annually • Has implemented measures to monitor key demographic data, which allows us to set targets to improve representation in key areas • Continues to refresh and expand our employee networks, working towards a gender balance of 30% female representation by 2030 whilst tracking diversity statistics to ensure informed decision making across the business. • Partners with Empowering You, an organisation aiming to build an empowered community of diverse, authentic and confident leaders who can inspire a meaningful and sustainable cultural shift that benefits their organisation, wider industry and society at large • Has implemented an Equal Opportunities Policy in accordance with the Equality Act (2010) • Provides training for managers to better understand neurodivergent and disabled employees’ needs • Publishes a statement on Modern Slavery in accordance with section 54(1) of the Modern Slavery Act 2015, reflecting iomart’s commitment and efforts to operate responsibly • Redacts demographic information from CVs to reduce unconscious bias during the recruitment process • Operates a flexible working policy to promote a healthy work-life balance whilst allowing staff to fulfil other duties outside the workplace such as childcare and supports them working to their individual strengths

  Wellbeing

  iomart promotes the wellbeing of our people though a number of employee benefits and initiatives that impact physical and mental health. These include: • An Employee Assistance Programme with 24/7 support • A cycle to work scheme, with Head Office facilities designed to encourage green commuting • Enhanced benefits with length of service, such as medical and dental cover • Neurodiversity training • Flexible and hybrid working policies to promote a healthy work-life balance This commitment to wellbeing is extended throughout our local communities whereby iomart actively participates in charity engagement and volunteerism. Through our partnership with Business Volunteers, iomart works with local charities to support strong, integrated communities. We began hosting Volunteer Days at our Glasgow and Manchester sites in 2021. We have cooked and served Christmas dinners vulnerable people in Manchester and volunteered at the Glasgow Community Garden Trust to support a food-growing charity in encouraging families to get outdoors, exercise and grow healthy food. Employees helped to rejuvenate the site with a new seating space and raised beds, repairing compost bins and digging up areas that had overgrown. Additionally, iomart worked with FareShare UK to help deliver food that would prepare 40,000 meals for people in need. To further promote the physical health and wellbeing of staff and the wider community, iomart seeks to develop more sustainable business operations intended to reduce its environmental footprint.

Pricing

• Price: £2.00 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free Trial for up to 100 users available for Limited period of time

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.