SOFTCAT PLC

Docusign

Docusign offers Intelligent Agreement Management, Contract Lifecycle Management, Electronic document and records management. Electronic Signatures, Digital Contract Management, AI Document Repository, Automated Workflows, Electronic Document Generation, Qualified Electronic Signatures, Advanced Electronic Signatures and more

Features

• Electronic Signatures

Benefits

• Protects Confidential Data: Ensures business agreements and data are secure

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

677451370223234

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We have over 800 different integrations such as Microsoft Teams, Dynamics, Word and Sharepoint, Oracle & Netsuite , Salesforce, Workday and SAP
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Screen Resolution: 1024 x 768 minimum

User support

• Email or online ticketing support: Yes
• Support response times: 6 Hours this may be lower depending on the level of support purchased
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: " Standard testing with accessibility software."
• Onsite support: Yes, at extra cost
• Support levels: "Support level options are as follows: -; Business Hours; Standard business hours support 9am to 5:30pm weekdays, excluding bank and national holidays; 24 x 7; Priority 1 and 2 – Support hours 24/7; Priority 3, 4 and Service Request – Support hours between 9am and 5.30pm weekdays, excluding bank and national holidays."
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide user documentation (Onsite Training and online traning can be provided at additional charge)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: To extract data from DocuSign eSignature after a contract ends, users can follow these steps:; ; Export to Spreadsheet: Use the Export to Spreadsheet action to export data from completed envelopes to spreadsheets. This can be done by selecting a spreadsheet stored in a connected application like Google Drive, Microsoft SharePoint Online, or Microsoft OneDrive for Business.; CSV File Export: From the Manage page, select the envelopes to export, click MORE, and choose Export as CSV. The CSV file includes envelope ID, subject, sender, date sent, status, recipient data, and more.; Access Completed Documents: Open the DocuSign “Completed” email and select REVIEW DOCUMENT to open the documents in your browser. Alternatively, use the security code from the email to access documents on the DocuSign website.; ; These methods allow users to efficiently retrieve their data for archiving or analysis purposes. Remember to create separate sheets for each template and to manage the Raw Data tab carefully for best results.
• End-of-contract process: When a customer decides to end their contract with DocuSign, the following happens:; ; Downgrade to Free Version: If a customer cancels their subscription, their account will downgrade to a free version at the end of the subscription term.; Refund: If the customer cancels their DocuSign account per the Terms and Conditions before 30 days pass, they may request a refund for the full purchase price by contacting Support.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: DocuSign eSignature’s interface is user-friendly and intuitive. It provides a dashboard with clear navigation for sending, signing, and managing documents. Users can easily upload documents and add signers. The signing process is guided with tags indicating where to sign or initial. Advanced features like templates, bulk send, and conditional routing are accessible. The interface also integrates with various platforms, enhancing its usability. It’s designed to ensure a smooth, efficient digital signing experience.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: " DocuSign follows the internationally recognized best practices in the Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1 (which is on par with the AODA) and Section 508.; ; DocuSign eSignature signing functionality is WCAG 2.1 AA compliant. Sending functionality is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standards. DocuSign has taken steps to ensure that the areas that do not conform to WCAG standards are minor and there is no hindrance to users with disabilities completing all major tasks."
• API: Yes
• What users can and can't do using the API: "DocuSign offers a comprehensive set of Web Services APIs in REST and SOAP format. We also provide a variety of Software Development Kits (SDKs) to assist in the use of APIs. More detailed information can be found here: https://developers.docusign.com/; ; With a 1,000 API calls per hour capacity, DocuSign’s API can be used to handle the automation needs of your organization. Automated sending actions can be achieved via 3rd party applications from the individual sender. APIs can call upon predefined forms, called templates, that may contain form fields that can be prefilled from data in other systems. Based on the need, APIs can be used to check the statuses of the documents while in-flight and upon completion.; ; Many organizations also utilize the API capabilities to pull down the documents, transaction details, and/or field data to parse accordingly within internal systems/storage environments. The documents that are pulled out of DocuSign are presented as tamper-evident sealed PDFs with searchable data."
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can easily create custom applications using a multitude of developer resources at their disposal to do so. DocuSign can also create these applications on the customer's behalf. DocuSign is the only vendor to support integrations with 10 different SDKs, including the only vendor to provide customers with an iOS mobile SDK for custom app integration on Apple devices. Mobile channels can make use of DocuSign’s open APIs. DocuSign’s REST API offers a lightweight interface conceived for use with mobile devices and has been used by several customers in the development of powerful, mobile solutions. More information can be found at https://developers.docusign.com/.

Scaling

• Independence of resources: All instances are logically separated and aligned to individual domains.

Analytics

• Service usage metrics: Yes
• Metrics types: DocuSign gives your Administrators a live report on usage, which can be viewed through the Administrator control panel.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Docusign

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: DocuSign’s advanced administration capabilities include bulk import and export. Another method to export data is through our award-winning API. One of DocuSign's primary focuses is to enable other systems to originate, monitor, and process contract execution workflows programmatically. DocuSign's service is accessible via an open and published API. DocuSign supports both SOAP and REST APIs so customers can easily and quickly integrate any of DocuSign’s features into systems, including workflow.; ; DocuSign Retrieve is another option for bulk download of documents. Retrieve can be run as a one-time request or on a schedule.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF JSON
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: DocuSign views reliability and system resiliency as being as important as our functional capabilities, and we have invested in our architecture accordingly. We offer category-leading availability with zero downtime, including maintenance. Our real-time data replication assures protection against data loss, even in the case of a regional disaster that takes one of our data centers offline. Our historical performance has delivered 99.99% “true-time” availability with no carve-outs for scheduled maintenance outages, and we aspire to maintain 99.999% through continuous improvement efforts. The moment of truth is evident when a user needs to complete a process through DocuSign, you can trust that the system will be available.; ; The most up-to-date system status information is available in DocuSign's Trust Center at https://www.docusign.com/trust/system-status.; ; DocuSign has a detailed Service and Support Level of Commitment Policy, which describes our Service Level Agreement (SLA). The SLA covers system availability and support for Hosted Services, which are designed to be generally available 24/7. Specific key performance indicators, response, and resolution service levels, and any service credit levels are detailed in this agreement and the document can be viewed at https://www.docusign.com/company/terms-and-conditions/schedule-docusign-signature/attachment-service-level-agreement.
• Approach to resilience: DocuSign's system architecture ensures the highest level of performance resiliency and data integrity. This is accomplished through a combination of advanced high availability architecture, native DocuSign engineering, and both specialized commodity hardware and software components (all proprietary to DocuSign). The DocuSign Web Application is the standard user experience. It's built-in Node.js and uses REST API as its data store. DocuSign built the entire proprietary application on an open-source stack. The Web Application is built on an all JavaScript (Coffeescript) stack. Serverside includes Node.js, Express, Request, Winston, and Backbone.js.
• Outage reporting: The core DocuSign service has had no unplanned outages during the last 12 months. Outages and feature unavailability are reported here: http://trust.docusign.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SO 27001, 27017. 27018: The ISO 27001, 27017, 27018 Certificate can be accessed on the Schellman site: https://www.schellman.com/certificate-directory input in DocuSign into the organization name field and hit search. This link is a direct download: https://zpr.io/Hi5HR; - SSAE 18 Type II Audit Completed, AICPA/SOC: For more information, please see https://www.aicpa.org/interestareas/frc/assuranceadvisoryservices/serviceorganization-smanagement.html; - PCI Standards Council: This compliance certifies the safe and secure handling of credit cardholder information; - McAfee Enterprise-Ready: Please see https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html; - CSA STAR Program: Our Consensus Assessments Initiative Questionnaire (CAIQ) is accessible for viewing and download from the CSA STAR registry for DocuSign can be found here https://cloudsecurityalliance.org/star/registry/docusign-inc. For more information, please see https://cloudsecurityalliance.org/star/#_overview; - EU Trusted List: Please see the following for more information (https://esignature.ec.europa.eu/efda/tl-browser/#/screen/tl/FR/10); - FedRAMP - Moderate: DocuSign is listed on the FedRAMP marketplace. https://marketplace.fedramp.gov/index.html#/products; - APEC PRP: https://www.apec.org/. Please see the link to the certificate by searching ""DocuSign"" at https://www.schellman.com/apec-certificate-directory.; - Compilation of (EU) Member States notification on SSCDs and QSCDs: This publication lists the signature devices that shall be considered as Qualified Signature Creation Devices (QSCDs) under the eIDAS regulation.; - Binding Corporate Rules (BCR): The approved BCRs are available on our Trust Site at Controller Policy (https://www.docusign.com/trust/privacy/bcrc-csb-code) and Processor Policy (https://www.docusign.com/trust/privacy/bcrp-privacy-code).CJ4
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: DocuSign Corporate IT is separate from DocuSign Production (DocuSign product). All program changes, system changes, configuration changes, and maintenance to Global Operations, Technology, and Security (GOTS) systems (hardware, network, software) adhere to an established change management process. Changes to Corporate systems/ applications must be documented, tracked, and approved within our change management system.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: DocuSign has a vulnerability management program that includes application and network system scanning, code reviews, and penetration testing by third parties to validate the security of the service. Significant issues identified are reviewed at the compliance stakeholder meeting and are tracked for resolution.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Docusign has a centralized logging, monitoring, and alerting deployment that captures and correlates log events in real-time from across systems and devices and provides unadulterated and separate alerting streams to both Operations and Security.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: DocuSign maintains and ISO 27001, 27017, 27018 certified, PCI DSS 3.2.1, and SSAE18 examined and tested Incident Response Program and Breach Notification policies and processes. All incidents are to be reported via a standard internal form to ensure consistency of information capture. DocuSign maintains formal proprietary and confidential programs including a formal Risk Management Program.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial of DocuSign eSignature includes many features of the Business Pro Plan for 30 days. You can use reusable templates, collaborative comments, basic fields, and advanced fields like Drawing. You can send up to 100 envelopes during the trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.