CISION GROUP LIMITED

Cision Nexus: Social/traditional media monitoring, content marketing, analytics, and engagement

Cision Nexus combines social media listening, management, media monitoring, and PR solutions. Trusted by 10,000+ global brands, it delivers real-time consumer insights, influencer and content marketing tools, press release distribution, and social analytics—empowering businesses to engage audiences, strengthen reputation, and succeed across today’s digital and traditional media tracking landscape.

Features

• Unlimited Social Media Channels Connections, full service social media management
• Highest form of partnership with the social media networks
• live reporting on paid data, owned data and competitor data
• Ability to respond to social media engagements across all networks
• Dedicated Customer Success Manager & Account Manager, Onboarding and training
• Global media database offering advanced search targeting analytics for outreach
• Historical records from 2010 including unsolicited data & consumer conversation
• Real-time media analysis across news, broadcast, blogs and social channels
• Multilingual coverage (44 languages) with polarity analysis & emotional analysis
• Fully customisable dashboards with extensive machine learning & AI capabilities

Benefits

• Enables team collaboration for efficient cross-channel social media engagement
• Provides real-time social data for insightful social analytics, customer analysis
• Measure competitors social media performance and improve marketing analytics
• AI-driven insights uncover consumer trends and brand sentiment globally
• Enhance cross-functional collaboration and synergy across teams and departments organization-wide.
• Understand consumer sentiment / opinion mining and improve customer service
• ensure real-time responses to every online engagement
• Real time up to date trend monitoring & crisis management
• Real-time tracking of digital media in different media formats
• International media database connects brands with journalists and key outlets

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframework@cision.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

677528054559333

Contact

Calum Wright
07307601156
ccsframework@cision.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Cision Nexus operates strictly within the limits set by social media network APIs. For its monitoring service, only publicly available data can be collected. To access the system, companies must have an active internet connection and a valid email address. A web browser is required, with Google Chrome or Mozilla Firefox recommended for optimal performance. The service is available 24/7, ensuring continuous monitoring capabilities. Beyond these requirements, there are no additional restrictions or limitations on usage. Users can rely on uninterrupted access while adhering to the API rules and basic system prerequisites.
• System requirements:
  • Active Internet Connection
  • Access to web browser, Google Chrome or Mozilla Firefox recommended

User support

• Email or online ticketing support: Yes
• Support response times: We offer multiple support channels to ensure our customers receive timely and effective assistance. Our in-app support agents are available 24/5, providing responses within just a few minutes during weekdays. On weekends, support for our SMM product is available from 9 AM to 5 PM CET, maintaining the same quick response rates. Additionally, our customer success team is available Monday through Friday to assist with support and training-related engagements. We offer different service level agreements (SLAs) based on the package: PRO customers receive support within 8 hours, while PRO customers benefit from a 1-hour response SLA, ensuring priority assistance.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Support available (e.g. 24x7x365) via website/phone; -Text is readable through screen readers; -Does not disrupt or disable activated features of other products that are identified as accessibility features; -At least one mode of operation that does not require user vision is provided, or support for Assistive Technology; -No time-based responses required; -No image/audio/video inputs
• Web chat accessibility testing: We conducted accessibility testing of Brandwatch’s web chat interface with assistive technology (AT) users to ensure an inclusive experience. Testing involved a variety of AT tools, including screen readers such as NVDA (Windows) and VoiceOver (macOS), keyboard-only navigation for users unable to use a mouse, and magnification or zoom tools for low-vision users. Testers simulated common chat journeys, including initiating a chat, entering and sending messages, receiving responses, navigating chat history, attaching files where applicable, and closing the chat window.; During testing, we focused on accessibility outcomes such as ensuring all chat controls are reachable via keyboard, chat notifications and new messages are properly announced by screen readers, focus management is consistent, and ARIA labels or roles are correctly applied. Any issues, such as unlabeled buttons, focus loss, or inaccessible content, were logged and prioritized for remediation.; ; After implementing fixes, we conducted re-testing with the same AT users to confirm barriers were resolved. Findings and recommendations were documented in an accessibility report, detailing AT used, scenarios tested, issues identified, and the status of remediation efforts. This iterative process ensures Brandwatch’s web chat remains accessible, usable, and inclusive for users relying on assistive technologies, supporting compliance and enhancing overall user experience.
• Onsite support: Yes, at extra cost
• Support levels: Support Levels & Account Management; Cision Nexus provides multiple support tiers. Standard support is available via in-app chat and email Monday–Friday, with response times ranging from a few minutes to several hours depending on the package. The Priority Support tier offers 24/7 access, faster response times, dedicated specialists, proactive check-ins, and advanced troubleshooting. While not explicitly called a Technical Account Manager, these dedicated specialists provide a similar role for high-tier customers. Cision offers dedicated account managers to guide onboarding, training, and ongoing support. While they do not explicitly list cloud support engineers, their account managers act as primary technical contacts.; ; Pricing / Costs; Pricing support is bundled with product packages and varies by module, data volume, and users. Public documents show annual “Pro” packages around £10,800 and “Premium” at approximately £21,000, with Priority Support requiring a bespoke quote. Cision pricing is also bespoke, typically starting around US$10,000/year and scaling based on features, seats, and modules including media monitoring, databases, and social analytics. Contracts are usually annual.; ; Cision nexus prioritizes customer success through tiered support, dedicated contacts, and defined SLAs, ensuring customers receive timely assistance, guidance, and proactive support tailored to their subscription and organizational needs.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Cision Nexus will always propose a bespoke onboarding service based on a specific client's needs. We follow a customer success methodology when onboarding a client, with each element of the process aligned to deliver maximum value in the shortest time. Elements include kick off meetings, quarterly review meetnings, onsite (where purcahsed) and online training, professional services setup and ongoing account management.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online
  • Powerpoint
  • Email
• End-of-contract data extraction: Prior to account deactivation, clients are free to download all their data from the platform, including raw exports via UI (Excel/CSV) or via API endpoints. ; ; After the notice period expires, the account is deactivated and access ends. ; ; Export formats supported include CSV, Excel, JPEG/PNG (for charts), PPT, PDF for dashboards.
• End-of-contract process: All subscriptions are subject to a 30-day notice period. We ask our clients to submit notification in writing to their Account Manager. ; As soon as the notice period has expired, your account will be deactivated and can no longer be accessed. ; Brandwatch subscriptions are paid for in adavnce and therefore there are no additional costs for offboarding.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Cision Nexus ensures its onboarding and offboarding documentation is accessible to all users, including those relying on assistive technologies. Documentation is provided through the Help Center, online guides, and downloadable service materials, structured with clear headings, lists, and descriptive text to facilitate navigation with screen readers or keyboard-only access. For onboarding, documents cover steps such as account setup, role assignment, training resources, and best practices, while offboarding materials provide guidance on data export, access revocation, and account closure. if a user needs versions compatible with assistive technology—such as tagged PDFs, Word documents, or large-print versions—they can request these directly from the supplier. This approach ensures that users with visual or cognitive impairments can access the same information as other users without barriers. Additionally, the inclusion of checklists, structured workflows, and clearly labeled sections allows users to track progress during onboarding or offboarding processes. Offline or printable versions further support accessibility, enabling users to review documentation in their preferred format. Overall, Cisions documentation strategy emphasizes inclusivity, ensuring all users can successfully onboard to and offboard from the platform while meeting accessibility standards and compliance requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cision Nexus operates through its web-browser platform, providing a full-featured interface for social listening, analytics, and reporting. The desktop-optimized version offers advanced search, complex Boolean queries, customizable dashboards, filtering by region, language, and source, and access to historical data. Users can create reports, schedule alerts, and manage multiple data streams. The mobile app emphasizes convenience and real-time monitoring, offering quick access to alerts, metrics, and recent mentions with a streamlined interface. While the app supports essential monitoring, the browser version delivers full customization, advanced analytics, and detailed reporting. Organizations use the browser for analysis and the app for rapid monitoring.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Cision Nexus displays your data in a clean, professional and easy to read interface, in the form of a series of dashboards. It provides a number of automated dashboard and wizards to help users quickly make sense of their data. A dashboard consists of a series of tabs, and each tab contains one or more components such as charts, graphs, tables and word clouds etc. Once a dashboard is generated, it can be used as-is, or a user can choose customise the layout and dashboard content.
• Accessibility standards: None or don’t know
• Description of accessibility: Cision nexus is accessible through user-focused design, cloud reliability, and flexible account management. Its Help Center and Learning Zone provide tutorials, videos, and guides, supporting users of all skill levels. The cloud-based platform ensures high availability and secure access, with redundant infrastructure and 2-factor authentication, allowing reliable use across devices and locations. Flexible user roles and settings let individuals adjust notifications, dashboards, and permissions to suit different needs, enhancing usability. Additionally, Cision nexus promotes content accessibility best practices, such as alt-text and clear language, reflecting a commitment to inclusivity and ensuring the platform can be effectively used by diverse teams.
• Accessibility testing: Some QA testing and user interviews have been conducted with screen reader and screen magnification users as part of product improvements and new feature development. This has been conducted using a third party accessibility testing service. This is expected to increase in frequency in the future.
• API: Yes
• What users can and can't do using the API: Cision Nexus (Brandwatch) provides a RESTful API to all Enterprise clients of the Brandwatch Consumer Research platform, allowing access to all data, metadata, and metrics. The API enables seamless integration with other business applications or internal products, supporting the creation of custom workflows and reports. It uses HATEOAS links to simplify internal navigation, making the API intuitive, fast, and easy to use. Users can export raw data in Excel or CSV formats, and visualizations or charts as JPEG or PNG files directly from the platform, or leverage the API for automated reporting.; ; For the Social Media Management product, Cision offers RESTful JSON APIs that allow authenticated users via OAuth2.0 to manage queries, mentions, labels, and publishing workflows, as well as upload first-party data for analysis. Through these endpoints, users can edit queries (including Boolean logic, language, and state), update mention metadata such as sentiment, tags, priority, manage labels, schedule or modify social posts, and import data.; ; Limitations include API rate limits, user-permission restrictions (only Admin or Regular roles can modify data), network-specific constraints for publishing, and certain endpoints requiring additional setup or subscriptions. Some actions, such as reverting a query from active to draft, are not permitted, ensuring data integrity.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Platform is highly customisable to the users. Searches and data collection are defined by the user in a completely customisable search interface. The dashboard functionality is also highly customisable, with a range of building options that clients have access to. From an engagement standpoint, users can configure customisation feeds to filter in/out engagement types and messages across channels. All other features such as alerts are also customisable. CisionOne allows users to fully customise its media monitoring database and online monitoring features. Advanced search capabilities using Boolean operators, filters for media type, author, or keyword proximity, and saved searches help refine monitoring. Users can create Mention Streams to track brands, competitors, or industry topics in real time. Online monitoring includes real-time alerts via email, mobile apps, or Slack integrations, AI-driven React Scores to detect potentially harmful content, and customisable dashboards for tracking key performance indicators. Collaborative workspaces enable team coordination, and instant, exportable reporting allows sharing actionable insights with stakeholders. These features make CisionOne adaptable to unique organisational needs.

Scaling

• Independence of resources: The Brandwatch service utilises cutting edge hardware and load balances multiple instances across all of our services. For periods of high usage we distribute load across many machines.

Analytics

• Service usage metrics: Yes
• Metrics types: Brandwatch tracks metrics such as mention count, impressions, retweets, shares, likes, comments, and reach. Metrics are fully user-defined via a customizable rules engine, allowing users to set criteria for how data is categorized. Service usage metrics include login volume and frequency, mentions stored, and utilization of key functions such as creating queries, dashboards, rules, tags, categories, alerts, and signals. Support metrics track the volume of tickets raised and response times. Additional service metrics cover engagement handling, including the number of responses reviewed, handled, and messages sent, providing a comprehensive view of platform activity and effectiveness.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All data can be downloaded from the Brandwatch platform by the user. Data download formats can include Excel, CSV, JPG, Shared online link for dashboard and PNG. In addition, users are able to download data in the form of PPt reports. All data exporting can be achieved at the click of a button within the platform by any user.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • JPEG
  • PDF
  • Ppt
  • PNG
  • Shared URL link
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Raw data can be exported in the standard Excel format
  • Charts and Graphs can be exported in Jpg.
  • Charts and graphs can be exported in Png.
  • Automated reports are exported in PDF
  • Dashboard Downloads are in PPt format.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We use Secure Socket Layer (SSL) to encrypt all of the customer’s authentication Information transmitted (in transit) between ourselves and the customer. We do not allow any unencrypted access to the customer’s information. We use an SSL certificate issued by a trusted root certificate authority.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Within our network, hardened systems are segregated into zones, with only approved traffic flows permitted between zones or systems. Admin access is restricted and controlled by multi-factor authentication. Any data that leaves our trusted network environment must have encryption, typically through HTTPS (TLS). Within our trusted network, application access remains protected by HTTPS and secure protocols are widely used, but are not mandatory unless credentials are included. We also have extensive monitoring capabilities and this helps detect anomalous traffic and other issues.

Availability and resilience

• Guaranteed availability: Brandwatch and Cision both provide service level guarantees to ensure reliable platform performance and uptime, giving clients confidence in their media monitoring and social intelligence capabilities.; ; Brandwatch commits to 99.5% platform availability per calendar month, excluding scheduled maintenance. If this threshold is not met, customers may receive service credits based on uptime: 99–99.49% earns 5% credit, 98–98.99% earns 10%, 97–97.99% earns 20%, 93–96.99% earns 30%, 90–92.99% earns 50%, and below 90% earns 100% credit. To qualify, clients must request the credit within 15 days of the affected month. This tiered system ensures that brands experience minimal disruption and are compensated fairly if service falls short.; ; Cision guarantees 97% uptime for its hosted services, excluding scheduled maintenance, client-side issues, or force majeure events. If uptime drops below 97%, clients may be entitled to service credits as defined in the SLA. Cision’s guarantee emphasizes platform reliability while maintaining clear exceptions for uncontrollable events.; ; Both Brandwatch and Cision prioritize consistent service and support. While Brandwatch offers a more granular, tiered credit system, Cision provides a straightforward credit model. These guarantees ensure that users can rely on the platforms for uninterrupted access, critical monitoring, and data-driven insights across social, digital, and traditional media channels.
• Approach to resilience: All critical infrastructure components are redundant. For cloud services on most of our products (Consumer Research and Social Management Suite), we load balance our servers across multiple availability zones and our databases live in multiple availability zones. Cloud data backups are stored in separate doomsday vault accounts. For physical infrastructure, we maintain two data centers and perform daily backups. Weekly backups are also taken and stored by a third party service provider in the form of encrypted backup tapes.; Our engineering teams maintain documented standard operating procedures and runbooks to address a variety of scenarios. Engineering teams run backup restoration tests for critical services at least annually. We have also implemented an on-call rotation to ensure 24/7 coverage of our systems in the event of an incident.
• Outage reporting: Cision nexus provides at least two days’ notice for scheduled maintenance, communicated through in-app notifications and optional email alerts. The platform guarantees 99.5% uptime, ensuring reliable access for users. A public status webpage tracks all service reports and ongoing incidents, enabling users to monitor system health in real time. Clients are encouraged to consult this page before raising support tickets, helping to streamline issue resolution. In addition to the status page, support channels such as in-app chat and email remain available for users to report issues, request assistance, or provide details like screenshots and error logs for faster troubleshooting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Client Administrators are tagged with their organisation identity, and unable to access other client data. Brandwatch Support teams have Two Factor authentication for access to administrative functions. Monthly reviews of admin users ensure this is correctly allocated and our Leaver process ensures that accounts are immediately disabled and access tokens retrieved. Out of band or back-end System access is strictly limited to operational roles following senior management approval.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a high level information security policy with more granular policies for specific topics. Security Policy supports all areas of our ISO27001 certification and is reviewed annually. All staff agree to Acceptable Use and confidentiality in employment contracts. Training is provided during induction process and ongoing throughout employment. ; ; We use the ISO 27001 standard as framework for our Information Security Programme, and have implemented and follow all necessary policies to comply with said standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain secure images, templates or build checklists for all systems based on the organisation's approved configuration standards. Any new system deployment or compromised system is imaged using one of those images or templates. Code is reviewed before going to master. All deployments are done using our CI setup, with roll-back enabled. Deployments go to our staging environment for testing prior to being deployed to master. All services are setup in HA.; Secure development environments have been established and are appropriately protected for system development and integration efforts that cover the entire system lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Brandwatch undergoes regular third-party pen-tests and vulnerability scans. The pen-test test is conducted annually and includes an in-depth application vulnerability review, a network vulnerability review. Vulnerability scans on Internet-facing web applications and internal production web applications with Customer data performed are completed monthly and after any significant change in the application. Our automated vulnerability scans are done using Detectify. Vulnerabilities are prioritised based on criticality (CVSS score) and if there is a known exploit that could exploit the vulnerability, and managed in accordance with our formal SLO.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cision employs a layered approach to detect and respond to potential compromises. Automated tools continuously monitor for unusual activity, suspicious logins, and abnormal system behavior, generating real-time alerts. Manual system reviews analyze logs, configurations, and access patterns for subtle anomalies, while internal audits periodically verify compliance and identify potential vulnerabilities. Upon detecting a potential compromise, the Incident and Response Policy guides immediate evaluation, containment, and remediation. High-severity incidents are addressed within minutes, minimizing disruption and protecting data. Users are notified as appropriate, and corrective actions are implemented rapidly to restore full service and maintain platform integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents through their Customer Success Manager or through our in-app support team or at support@brandwatch.com.; We have a formal documented incident response process that is regularly tested. ; ; We employ Incident Response SLAs for Investigation Response times. We resolve Severity 1 and 2 Incidents at pace. In scenarios where the underlying issue lies with the native network (Beyond Brandwatch), we will send out communication on the progress of the incident via in-app, email or direct outreach. ; ; We communicate security breaches to affected customers within 36 hours and provide an incident report once all investigation and remediation is finalised.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 19 February 2024
• What the ISO/IEC 27001 doesn’t cover: Scope excludes anything outside the audited ISO/IEC 27001 ISMS scope. Our ISMS scope is defined as “the software development process and employees and locations associated with the software development process.” As such, business processes and locations not associated with software development are not within the certified audit scope (even though internal policies may still apply in practice).
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframework@cision.com. Tell them what format you need. It will help if you say what assistive technology you use.