SOFTCAT PLC

Netskope One Next Gen SWG

Netskope One Next Generation Secure Web Gateway (Next Gen SWG) provides capabilities to address the key cloud and web security use cases encompassing granular policy controls, web filtering, threat protection, and data protection spanning managed and unmanaged apps, cloud services, and web traffic for any user, location, or device.

Features

• Single-pass inline proxy decodes cloud, AI, and web traffic.
• Granular policy controls cover user, app, instance, and activity.
• Zero Trust Engine provides cloud-native, context-aware security enforcement
• Advanced DLP uses exact matching and ML-based classifiers.
• Instance awareness distinguishes corporate versus personal application instances.
• UEBA detects insider threats and user behavior anomalies.
• NewEdge network delivers real-time security without performance trade-offs.
• vRemote Browser Isolation protects against web-based threats and data loss.
• Unified console manages SWG, CASB, and DLP policies.
• AI-driven threat protection stops zero-day threats with inline sandboxing.

Benefits

• Decodes traffic to reveal blind spots in unmanaged apps.
• Secures users on any device, location, or network.
• Prevents data flow between corporate and personal app instances.
• Stops malware and phishing attempts before they execute.
• Consolidates policies into a single console for simplified management.
• Delivers security without slowing down user connectivity and performance.
• Coaches users inline to safer alternatives in real-time.
• Identifies compromised accounts and behavioral anomalies automatically.
• Enforces regulatory compliance using pre-built templates and standards.
• Adapts automatically to protect against new AI-driven threats.

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

677625827968243

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Windows
  • MacOS

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 8am-5:00pm excl bank holidays customers can receive an initial response within 15 minutes subject to support level and incident. See https://www.netskope.com/support-terms for more details
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Support is included with a subscription and provides assistance during business hours.; ; Premium Support elevates this to 24/7/365 global support and includes access via telephone in addition to web and email.; ; Premium Plus Support is the highest tier, which also includes 24/7/365 global support but is defined by a proactive, strategic partnership. This top tier provides a dedicated Technical Account Manager who works to maximize investment value and conducts Value Realization workshops. It also includes a highly technical Focused Support Engineer to provide faster response times on support tickets, enabling your team to concentrate on adoption and operationalization. The Premium Plus tier ensures continuity in personnel, provides weekly support updates, and includes quarterly ticket scorecards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set to work through your Activation so that you’re realising value from your investment. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope adoption grows.; A mixture of self-paced online e-learning and, for learners that prefer, live classroom training on the entirety of the Netskope platform is available. In addition to training, virtual workshops are available for enablement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Administrators will need to email Privacy@netskope.com where all the details needed to complete the process shall the given. Details of the complete process are available upon request.
• End-of-contract process: When a customer contract expires and is not renewed or at POC completion, processes are in place to ensure full and proper data migration and secure deletion of customer data. A full and complete data removal process including backups are rotated out after 30 days from contract termination.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Seamless user interface between mobile and desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The Netskope user interface (UI) and dashboards provide administrative controls for account management and traffic steering, visibility into network activities, and analytics to help you define policies to protect your enterprise from security violations.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Netskope have developed accessible colors, fonts, and contrast for the UI interface that are AA compliant to WCAG 2.1.; ; Netskope is also working on initiatives to comply with mouse-less navigation (keyboard) and introducing pagination to certain screens that may require scrolling (navigation). Users who rely on assistive technology or prefer not to use a mouse can now fully access and navigate our product.; ; Netskope is currently evaluating various accessibility requirements to see how we can better support those with disabilities. We would welcome a discussion between our product team and your team for additional discussions on these requirements.
• API: Yes
• What users can and can't do using the API: Netskope provides REST APIs to the Netskope console to allow data requests such as events, alarms, and reports. API documentation is available through the "help" section of the Netskope console.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Netskope Administrators can customise the following:; Web categories, DLP profiles, User alerts and notifications, User attributes, Netskope UI customized dashboards, Customised reports and more, See documentation for a full list of available customizations.

Scaling

• Independence of resources: Netskope sits on dedicated private cloud infrastructure scaled appropriately to each customers requirements. One or more tenants can be provisioned across several points of presence spread between different geographical locations for availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Netskope provides organizations with a 360° view of their cloud risk posture covering applications, users, and data within the Netskope UI. It provides security operations teams with the ability to quickly measure and analyze their organization’s cloud and web use. For example, you can monitor the traffic speeds from your Netskope tenant and identify latency issues using real-user traffic monitoring and analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Netskope

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Administrators can schedule and export custom reports, as well as leverage the Netskope API to access additional data and metrics.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Performance SLAs: 10ms latency for unencrypted traffic, and 50ms latency for encrypted traffic inspection.; Service Availability: 99.999% uptime for Netskope services on NewEdge (the world's largest and highest performing private security cloud). ; SLAs and related support terms including credits are available at https://www.netskope.com/support-terms.
• Approach to resilience: Netskope operates a highly redundant distributed cloud platform with auto-failover. Netskope operates its platform on private cloud infrastructure that is not reliant on the public cloud.
• Outage reporting: Service outages are communicated through the Netskope customer support portal. Customers can sign up for automated email alerts and visit https://trust.netskope.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: All logical access including remote access to the Netskope production platform and networking devices requires unique individual user accounts and are controlled using secured VPN and bastion hosts enabled with multi-factor authentication through a federated identity management system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Netskope's Information Security Policies are in alignment with the AICPA Security, Availability and Confidentiality trust principles, ISO 27001, ISO 27018, and CSA STAR certifications.; ; Netskope SOC 2 and SOC 3 reports provide additional details on the specific control activities executed by Netskope.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Netskope have a documented software development lifecycle and change management program utilizing a change management system that has been approved by management, communicated to appropriate constituents and has an owner to maintain and review the policy at least annually.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Netskope has a documented patch and vulnerability management process in place, along with an automated configuration management solution to support efficient deployments of new patches and to ensure that security-related patches are addressed within a reasonable timeframe based on their risk, CVSS score, and applicability to the systems environment and architecture.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Netskope has defined incident management procedures and communication protocols to notify clients in the event of a breach.; ; Netskope maintains incident and log review management processes that includes both automated alerts and at least daily log reviews. Netskope responds to such incidents within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Netskope have a documented incident response policy and plan including playbooks for common events. Incidents are triaged and responded to as documented.; Internal users are provided instructions for communicating potential security breaches to the Governance, Risk and Compliance team.; If an incident is detected or reported, an incident report is created by authorized personnel. Corrective actions are implemented in accordance with defined policies and procedures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Yes we provide a free trial. This includes access for up to 500 users for a 3 month period and includs a Netskope resource to help with configuration and setup.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.