Attekus

Attekus Bookable Local Authorities | Booking and Event Management System

Attekus Bookable is an enterprise SaaS solution for managing bookings, venues, spaces, resources, events, registrations, ticketing and appointments. Purpose-built for Local Government, Education and Public Sector organisations, it streamlines operations, eliminates manual processes, integrates with corporate systems and delivers strong governance, auditability and enterprise-grade security backed by specialised sector expertise.

Features

• Bookings for all type of venues, facilities, spaces, assets, resources
• In-built financial management with debtor sub-ledger
• Responsive User Experience on all devices
• Real time pricing and availability
• Multiple workflows depending on business rules
• Event Management: Integrated with run sheets and event orders
• Event Registration: Integrated event registration for event attendance
• Event Ticketing: Integrated ticketing with seat maps and digital tickets
• Appointments: Flexible appointments to book timeslots
• Integration: Integration to ERP, payment gateways authentication providers

Benefits

• Increase revenue from bookings
• Improve utilisation of venues and facilities
• Increase productivity and efficiency of Booking staff
• Increase Finance staff productivity through ERP integration
• Improve customer experience for making bookings or attending events
• Consolidate multiple point systems into a single enterprise system
• Apply correct accounting treatment to financial transactions
• Flat enterprise pricing model with no transaction fees
• Inbuild analytics for reporting from trusted data
• Published API endpoints for integration to CRM and other systems

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@attekus.com.au. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

677849109189685

Contact

Peter Suchting
+61411553865
info@attekus.com.au

About the service

• Service categories:
  • Applications
    • Customer relationship management
      • Digital commerce
        • Digital commerce
      • Customer service
        • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Modern browser
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Response Times during Support Hours:; P1: 4 hours; P2: 1 day; P3: 3 days; P4: 5 days; Further details are contained in our Service Level Agreement included with our Terms and Conditions.; Support Hours: 09:00–17:00 GMT, Business Days (excluding weekends and public holidays)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use trusted, third-party web chat technologies that are already thoroughly tested and proven in production environments.
• Onsite support: Yes, at extra cost
• Support levels: Standard support consists of the following types of support:; 24/7 online support tool; 24/7 online knowledge base; Phone support during Support Hours; - with 24/7 user-facing AI support agent capability; ; Standard support services include the provision of:; Security patches; Critical bug fixes; New features and enhancements; Access to Attekus Support personnel for troubleshooting; ; Hours of operation:; Standard support hours are 09:00 to 17:00 GMT on Business Days (excluding weekends and public holidays).; ; Service Levels:; The following service levels are available to all customers and apply to incidents in our customers production environments of Bookable. Our support team aims to contact and resolve as described in the below:; ; Priority Level Response Time Resolution Time; Priority 1 (P1) 4 hours 1 day; Priority 2 (P2) 1 day 5 days; Priority 3 (P3) 3 days Next release of product; Priority 4 (P4) 5 days A future release of product; ; Response Priorities:; Response priorities are assigned by Attekus Support personnel and are communicated to the customer through our online support tool.; ; SaaS Service Levels:; Attekus offers a SaaS Service Level of 99.5% uptime. Further details are contained in our Service Level Agreement included with our Terms and Conditions.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide an on-boarding service to set up and establish our platform for use by a customer. This includes implementing a range of venues and facilities, setting up configuration and business rules, training, UAT and production support. This is delivered using a comprehensive implementation methodology that is proven and reliable. With more than 120 successful implementations, Attekus brings deep experience in delivering reliable, low-risk projects for Local Government, Education and Public Sector agencies, institutions and organsiations. In addition, we offer a range of discrete project services for data migration, project management and integration services should a customer require these types of additional services. All services are typically performed remotely, with online and video training tools.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: On request, Attekus will extract and provide all customer data from our service in a .bacpac file format, or another format as agreed with the customer.
• End-of-contract process: Attekus Bookable is provided as a Software as a Service, and access to and use of Bookable expires at the end of the agreed term. Attekus offers a transition-out service at end of contract, provided on a time and material basis at applicable daily rates. This is primarily related to the extraction and return of all customer data in a .bacpac file format, or another format as agreed with the customer. All Customer Data is then deleted, typically within 30 days, but a different timeframe can be agreed upon if required. Verification is provided to the customer to confirm deletion of customer data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our product is built with a responsive architecture meaning it will correctly render based on the device it detects it is operating on.; The exact same functionality is provided on desktop, tablet or phone experience.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Our product offers a comprehensive set of API endpoints for use by customers. This allows integration to other systems such as synchronising customer information with CRM systems.; ; There is a fair use limitation of API calls.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Bookable uses modern cloud infrastructure that auto scales based on demand. Bookable regularly undergoes load testing to ensure the application is stable and reliable under peak load.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics can be sourced through Google Analytics. Uptime metrics can be provided through a number of application specific reporting suites, providing comprehensive and clear information on how the service is functioning.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: - Standard application export functions; - Standard Reports; - Custom Reports via Fabric reporting services; - Custom extracts via request to support
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The following service levels are available to all customers and apply to incidents in our customers production environments of Bookable. Our support team aims to contact and resolve as described in the table below:; Priority Level Response Time Resolution Time; Priority 1 (P1) 4 hours 1 day; Priority 2 (P2) 1 day 5 days; Priority 3 (P3) 3 days Next release of product; Priority 4 (P4) 5 days A future release of product; Response Priorities:; Response priorities are assigned by Attekus Support personnel and are communicated to the customer through our online support tool.; SaaS Service Levels for Bookable:; Attekus offers a SaaS Service Level of 99.5% uptime. Further details are contained in our Service Level Agreement included with our Terms and Conditions.
• Approach to resilience: Bookable is designed with a resilient, fault-tolerant architecture hosted on Azure, leveraging multiple layers of redundancy to ensure high availability and continuity of service. All components are deployed across multiple availability zones, ensuring that the platform continues to operate even in the event of a datacentre or zone-level disruption.; ; Operational resilience is supported through automated monitoring, alerting, and self-healing mechanisms. Infrastructure is managed using modern DevOps practices with infrastructure-as-code, enabling consistent, repeatable deployments and rapid recovery.
• Outage reporting: Updates are posted via our support portal and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Bookable has Role Based Access Controls (RBAC) implemented allowing you to define custom roles for your users.; ; Support channel access is granted to named users via email at the completion of onboarding.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Attekus maintains a comprehensive Information Security Management Framework aligned with ISO 27001 principles. Our security policies cover access control, data protection, encryption, secure development, vendor management, incident response, vulnerability management, backup and recovery, and change management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Attekus is ISO27001 and ISO9001 certified and through this process we have implemented best practice change management processes for designing and writing software. This includes multiple stages of peer review, testing and quality assurance as well as regular pen testing.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: As part of our ISO27001 alignment, we ; - Actively and automatically monitor for technical vulnerabilities through code security tools; - Integrate CVSS scoring and risk context ; - Implement a remediation program based on risk; - Implement awareness by subscribing to relevant publications and alerts; ; Any critical patches are applied as soon as possible.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Bookable implements continuous protective monitoring across all environments to ensure availability, security, and data integrity. System health is monitored from multiple locations using cloud performance telemetry, application checks, and external synthetic monitoring. Security events, threats, and anomalies are centrally collected and analysed through Azure Defender for Cloud, which provides SIEM, threat detection, file-integrity alerts, and cloud security analytics. Logs from applications, API gateway, servers, identity services, and cloud audit trails are correlated for real-time alerting.
• Incident management type: Undisclosed
• Post-quantum cryptography secure: Yes
• Incident management approach: As part of our ISO 27001-aligned security framework, Attekus maintains a formal process for managing incidents, non-conformances, and corrective actions. Incidents can be reported through our support system, email, telephone, or generated automatically by monitoring tools. All incidents are logged, assessed for severity, and assigned for investigation, with corrective and preventative actions tracked through to completion. Incident reports are available to customers via the service desk ticketing system and the Attekus Knowledgebase. Significant incidents are reviewed in management meetings to ensure effective governance, continuous improvement, and timely communication with affected customers.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Compass Assurance Services
• ISO/IEC 27001 accreditation date: Monday 13 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Compass Assurance Services
• ISO 9001 accreditation date: Thursday 1 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Stickman Consulting
• PCI DSS accreditation date: Thursday 21 August 2025
• What the PCI DSS doesn’t cover: NA
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@attekus.com.au. Tell them what format you need. It will help if you say what assistive technology you use.