IRIS SOFTWARE LIMITED

IRIS Financials Charity & Commercial

IRIS Financials advanced accounting software provides detailed analysis and powerful reporting, integration with other systems. A software suite at the heart of your organisation, driving real-time financial consolidation and streamlining processes. IRIS Financials revolutionises your back office: accounting, assets, purchasing, workflow, document management, budgeting and BI solutions.

Features

• Unified Ledger System supporting unlimited multi-dimensional analysis
• Real-time reporting capabilities, with full drill-down capacity
• Real-time multi-company consolidation
• Unlimited grouping of cost centres/locations into hubs/directorates
• Task automation of bank reconciliations, partial VAT and intercompany transactions
• Organisational asset management and tracking
• Partial VAT, fund accounting and donor reporting capabilities
• ‘Procure-to-Pay’ workflow, with budget control and commitment accounting
• Making Tax Digital (MTD) compliant with HMRC
• Live banking for payee verification, account reconciliation and bulk payments

Benefits

• Reporting on any data stored within the system improves transparency
• Complete scalability means that software can grow with the organisation
• Automation of time-consuming internal processes removes human error
• Ease of change/set up ensures low cost of ownership
• Reduction of paper-based processes improves efficiency
• Flexible reporting from multiple data sources enables better decision making
• APIs allow faster, seamless integration and quicker ROI
• Mobile applications deliver faster access and increase of productivity
• Workflow task notifications will make staff more proactive

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidteam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

678026548211851

Contact

Bid Team
0344 225 1525
Bidteam@iris.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None.
• System requirements:
  • Windows 7 OS
  • Dual Core CPU
  • 4GB Memory
  • 1GB Hard drive
  • 1024 x 768 Display

User support

• Email or online ticketing support: Yes
• Support response times: We offer online ticketing support. All cases logged either by phone or case logging will have an initial response in a target range of 30 minutes within normal working hours. Our support team is available Monday to Friday 08:00 – 17:00, excluding Bank Holidays for phone support, and 08:30 - 17:00 for live chat support. We offer a self-help customer portal which is available 24/7/365 where users are able to search for useful information and user guides, as well as log a support ticket if needed. We aim to maintain a response time of 90 minutes or less on average.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat is not currently integrated with AI.
• Onsite support: Yes
• Support levels: To support the use of the software, a Customer Success Business Partner will be assigned. They will act as your point of contact for any support you require to ensure you are getting the best value from our software and help with any additional requirements you may have. They will arrange proactive meetings to ensure things are working well and that our software is helping customer to achieve their business goals.; ; We also offer a managed service for a premium price which means a designated point of contact with the business with technical expertise of the software will support you within agreed timescales and maintain a managed service support offering. Cost of this will be discussed at the point of scope to your preferences.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process that includes: ; ; Initial Meeting (via Microsoft Teams): To scope requirements and understand objectives. ; ; Template QA: Review of completed templates to ensure all necessary information is captured. ; ; Data Build & System Configuration: Performed by an IRIS Financials representative with IT and finance contacts available. ; ; Readiness Review: Remote session to test the system from the client’s machine and resolve any issues before go-live. ; ; Training: ; ; Finance User Training: Two-day session covering day-to-day usage for all potential users. ; ; System Administration Training: For staff managing user setup and security. ; ; Go Live Support: On-site assistance during the first day of live use, providing guidance and troubleshooting.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We can provide an extract of all the data in csv format for a customer, as well as any associated documents.
• End-of-contract process: At the end of a contract customers can retain their database with a read-only user licence, or we can provide a full data and document extract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessible formats include screen-reader compatibility and clear navigation. Onboarding: Templates and guides are provided in accessible PDF format and explained during virtual sessions. Training is delivered via Microsoft Teams with screen-sharing and captions available.; ; Offboarding: Any required documentation for system handover or user removal follows the same accessible format and is provided electronically

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Service is web adapted, so will adjust sizing and icons layout between mobile and desktop devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is a browser based interface for cloud administration tasks. The accounting interface is a combination of Windows and browser based screens.
• Accessibility standards: None or don’t know
• Description of accessibility: While our application is not fully Web Content Accessibility Guidelines (WCAG) certified, we prioritise accessibility by ensuring compatibility with Windows accessibility features. We also take care to label all elements within the application to promote a more accessible user experience.
• Accessibility testing: To be done in the next major release.
• API: Yes
• What users can and can't do using the API: Developers can create code to interact with the IRIS Financials suite of products via a REST API. Data is fully validated before being submitted for upload into the IRIS database. The full IRIS Financials security model is invoked during any API calls and as such users can only view and update records to which they have the given access.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Posting screens within the accounting application can be customised by trained users via an inbuilt user-friendly wizard. In addition, business rules can be created to automate manual processes such as prepayments, deferred income and partial VAT.

Scaling

• Independence of resources: Infrastructure and resources are scaled appropriately for the provisioned license count that the customer has. Each customer has their own set of resources and these are not shared with any other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: The following metrics are available:; ; Calls – Average speed to answer; Calls – Percentage of calls answered; Tickets – Percentage of tickets resolved within 24/48 hours; Tickets – Number of tickets open at the end of each month (backlog); Tickets – Customer Satisfaction rating (based on surveys sent for each ticket); Server availability %; Service availability %
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: All data within the hosted environment is encrypted at rest and in transit. All data at rest is held on drives under Bitlocker. All data transmitted is encrypted using TLS 1.2 or 1.3.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: There are various application level solutions that allow users to export their data including full integration with the Microsoft suite of products.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • SQL
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data in transit is protected via TLS 1.2 or greater. Data at rest is encrypted with BitLocker security and can also be further encrypted with SQL server TDE.; ; IRIS users cannot access the systems within the hosted environment externally. They must VPN into the IRIS network before they can connect. All of these connections are audited and have 2 factor authentication. The same applies to contractors and vendors. The hosted environment is separated from the IRIS network via VLAN.

Availability and resilience

• Guaranteed availability: PS Cloud hosted server(s) availability percentage is 99%. PS Cloud hosted server availability is 24/7, and support ticket response time is a 1-hour managed support response.
• Approach to resilience: We have designed our cloud solution to cover all points of potential system failure where possible. All servers are Virtual Machines, the host servers are all over-specified and if any single host fails, the remaining are all capable of running the load.; ; To this end we have:; ; 25 Remote Desktop Protocol (RDP) gateways all load balancing and any two of which could maintain the average daily load.; ; 3 Domain controllers each hosting AD services, as well as the internal Domain Name System (DNS).; ; Any customer with more than 20 contracted RDP accounts has multiple remoted desktop servers (RDS) allocated, designed to handle the load if any server is missing from a group of servers.; ; All disks in the primary data centre are Solid State Devices, all configured with 3PAR redundancy; ; In the event of total data centre loss, we have a hot standby DR data centre and regularly test cut-over processes.
• Outage reporting: Notifications will be posted onto the help hub for outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: In terms of access management, user profiles are built within Salesforce and the access is managed by Salesforce. Management interfaces and support channels are only available from our own internal networks.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IRIS review the company data protection and controls at least annually and all IRIS staff must undertake Cybersecurity and GDPR training at least annually. Training is tracked via MetaCompliance by our IRIS Group Data Protection Officer – this covers employee training on the following modules: ; ; GDPR - Accountability and Compliance ; GDPR - Privacy Notices ; GDPR - The 7 Principles of Data Protection ; GDPR - What is Personal Data ; GDPR - What is Processing; GDPR - What is Sensitive Personal Data ; ; Legal, risk and procurement teams review risk exposure. Suppliers are assessed prior to on-boarding and then re-reviewed annually; we have established a procurement framework and have policies in place for supplier onboarding and management. This includes completion of due diligence activities prior to engaging with suppliers, as well as monitoring compliance with regulatory requirements, such as Data Protection, Modern Slavery, Information Security, and Corporate Criminal Offence, on a periodic basis.; ; We complete commercial due diligence for all engagements, as well as data protection and security due diligence assessments and we are clear on our expectations of our suppliers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes follow a defined change management process, are fully documented and subject to approval from senior stakeholders and review and approval by a change board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: IRIS employs active security monitoring with various toolsets that continuously scan for vulnerabilities and unauthorised access. We also scan our entire codebase every night as part of the secure development lifecycle with several different tools.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: IRIS employs active security monitoring with various toolsets that continuously scan for vulnerabilities and unauthorised access. We also scan our entire codebase every night as part of the secure development lifecycle with several different tools.
• Incident management type: Supplier-defined controls
• Incident management approach: The IRIS Group Incident Reporting Procedure outlines the process for reporting Information Security, Physical and Information Systems Incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: Sunday 13 October 2024
• What the ISO/IEC 27001 doesn’t cover: Some regions where ISO is not the prevalent standard, for example North America, are not covered by our ISO Certifications and in those regions we have other assurance frameworks like SOC1 and SOC2.; ; Our Every HR is not actively ISO 27001 compliant but is working towards.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bsi
• ISO 9001 accreditation date: Tuesday 21 January 2025
• What the ISO 9001 doesn’t cover: Some regions where ISO is not the prevalent standard, for example ; ; North America, are not covered by our ISO Certifications and in those regions we have other assurance frameworks like SOC1 and SOC2.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Foregenix Ltd
• PCI DSS accreditation date: Friday 4 April 2025
• What the PCI DSS doesn’t cover: Only our PayPlus environment is covered by our PCI certification. No sensitive payment card information is processed or stored in any IRIS environment and all processing activities are outsourced.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2896d6f0-b1c8-4f71-8256-596356f682e0
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidteam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.