VELRADA CAPITAL PTY LTD

PowerRoster™

PowerRoster™ expands Dynamics 365's scheduling capabilities, assisting organisations with diverse workforces in efficiently managing resource allocations and staff scheduling. It offers an intuitive cloud-based solution empowering teams to forecast employee demand, and accurately schedule and assign personnel with the required skills for any job.

Features

• Auto generate shifts and work patterns
• Optimise workforce availability and auto schedule resources
• Demand forecast and planning
• Self-service capabilities from portals, mobile apps and remote access
• Time off & leave requests
• Shift swaps, overtime management & approvals
• Define recurring work patterns and duties
• Roster compliance and rule enforcement
• PowerRoster™ Copilot

Benefits

• Maximise output from your workforce
• Remove complexity from scheduling
• Right person, right skills, right time
• Reduce errors from manual shift scheduling
• Flexibly adapt and scale to changing needs and demands
• Respond to demand spikes/troughs in seconds
• Enable your field teams to seamlessly collaborate
• Greater staff satisfaction
• Longerterm, more stable rosters
• Data driven intelligence

£0.50 to £8.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at caroline.dent@velrada.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

678221769131288

Contact

Caroline Dent
+447964192664
caroline.dent@velrada.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft D365
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Power Platform licences
  • X1 Field Service licence

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on the AMS package chosen.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our Application Managed Service (AMS) provides ongoing support, including 24/7 access to the support portal, office hours support, triage management, certified consultants, dedicated account management, and incident reporting. ; Support hours are typically aligned with business hours but with 24/7 access to the support portal. ; Priority levels are defined as Critical, High, Normal, and Low, with response resolution targets set accordingly: Critical within 2 business hours, High within 4 business hours, Normal within 8 business hours, and Low within 12 business hours. ; We commit to interim strategies/resolutions within specific timeframes and case resolution within defined periods for each priority level. This ensures timely and efficient support for resolving any issues or requests encountered by our customers, facilitating smooth operations and minimising disruptions.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have developed a standard OOTB PowerRoster implementation methodology that is broken into four stages (i) Discover and Plan (i) Execute (iii) Enable and Train and (iv) Engage and Adopt, over 12 weeks.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction is supported. ; We also recommend document storage strategies during implementation to further ensure any artefacts developed during the engagement are stored and the security of those is within the client's control.
• End-of-contract process: Each end-of-contract process and any associated costs may vary depending on the specific terms of the software agreement. ; Typically, an end-of-contract process involves key stages from notification, and reviewing of the contract terms to transition planning and data migration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A native mobile application is also offered and is designed for use by frontline workers who are not in an office.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: PowerRoster has standard Rest API's for the integration of data.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Microsoft Dynamics 365 is designed to be highly configurable, minimising the need for extensive customisation. The platform provides a range of configurable options and tools that empower the users to meet most requirements without significant custom coding. This ensures a flexible and adaptable solution, allowing the users to efficiently configure and maintain the system according to evolving needs. However, customisation is still supported for unique scenarios and needs.

Scaling

• Independence of resources: To ensure users aren't affected by demand placed on our service by other users, we implement robust resource planning strategies. This includes regular pipeline and utilisation calls to monitor and manage resources effectively. By proactively forecasting demand and allocating resources accordingly, we strive to maintain optimal performance and minimise disruptions for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: PowerRoster Analytics offers a comprehensive health check for your environment. It provides insights into various aspects such as Licensing Status, Working Hours Calendar Engine, RPI Generation Engine, Availability Engine, PowerRoster processes, and App Setting Status.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: See Microsoft documentation.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Under Microsoft's subscription terms, users have full control, with the ability to access and extract data at any time. In the event of subscription cancellation, data is retained for 90 days, allowing users to export their data, after which Microsoft initiates a secure deletion process. The solution adheres to data protection legislation, such as GDPR, and incorporates robust security measures, including encryption and access controls.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft offers a SLA of 99.9% uptime for the PowerPlatform and D365.
• Approach to resilience: The platform has certifications for resiliency and continuity of service, including ISO 27001/27002, ISO 22301, SOC1/2/3. Further details will need to be sought from Microsoft.
• Outage reporting: Outage reporting is done by Microsoft

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Microsoft implements security for Dynamics 365 based on customer requests, spanning from a simple security model with broad access to highly complex security models, where each user is limited to specific records and field-level access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Dlcs international
• ISO/IEC 27001 accreditation date: 14/06/2022
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Velrada is an ISO 27001 certified organisation (Cert number 21100) that has established an information security policy and has an Information Security Management System in which all staff are regularly trained on the policies and procedures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: See Microsoft documentation
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: See Microsoft documentation
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: See Microsoft documentation
• Incident management type: Supplier-defined controls
• Incident management approach: See Microsoft documentation

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Microsoft has committed to powering Azure with 100% renewable energy and achieving carbon neutrality. They also offer tools like the Azure Sustainability calculator to help organisations assess and optimise the environmental impact of their cloud workloads, promoting sustainability in IT operations.

  Equal opportunity

  Velrada promotes inclusivity and diversity amongst its organisational culture and employees. Part of Velrada’s inclusivity and diversity approach is to strive towards gender diversity. Gender diversity goes beyond gender equality and we seek to promote an inclusive environment.

  Wellbeing

  PowerRoster promotes employee satisfaction and work-life balance. By efficiently managing resource allocations and staff scheduling, PowerRoster ensures that employees are not overworked or underutilised, thus reducing stress and burnout. Additionally, the solution enables fair and equitable distribution of work assignments, which fosters a positive work environment and supports employee mental health. Moreover, by accurately forecasting employee demand and scheduling, PowerRoster helps prevent last-minute changes or overtime, allowing employees to plan their personal lives better and spend more quality time with their families. Overall, PowerRoster plays a crucial role in enhancing the well-being of employees by promoting healthier work practices and ensuring a balanced workload.

Pricing

• Price: £0.50 to £8.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day time-limited period to an out-of-the-box trial environment. No services included.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at caroline.dent@velrada.com. Tell them what format you need. It will help if you say what assistive technology you use.